Unfortunately, some crypto newbies have been in the crypto spaces for a few months and know little about this. They are too vulnerable and can be manipulated easily. Especially if you are looking to contact a platform support team and you are on their Telegram group or Discord server, you always expect the moderators to help you. So, some newbies might think, well, they are going to help me because I am their customer.
They get fooled since usually they got desperate to find immediate answers coming from representative especially if they encounter and issue then usually they didn't check the one who pm them if they are the real rep or just a fake on who try to catch fish and scam people.
Then we know what's next especially those scammers get the confidence of people and fool them with crazy actions they did. Lots of scams related to fake representative happening and they must be are of it, simple knowledge that they will not send any message first could figure out that those who contact them are scammers.
By the way guys VIP transfer still live maybe there's some VIP up there reading Metawin thread and planning to transfer I think this is the best time to do it and earn those benefits they provide to their transferee's.