MinerEU.com 850USD THunderX3 80 USD Blizzard , 4*Blizzard @ 60 USD each - page 5.

Homeboy

full member

Activity: 221

Merit: 100

So i think minerEU is closing the doors.

Since Sep. there is no mail traffic.

Delivery to the following recipient failed permanently:

[email protected]

Delivery to the following recipient failed permanently:

[email protected]

Delivery to the following recipient failed permanently:

[email protected]

Not so nice, becourse i become from them a 200$ Cashback in BT Sad

topdawg_swe

newbie

Activity: 32

Merit: 0

AGAIN: DO NOT BUY FROM THEM -the miners are often broken (DOA) and you will have to pay for return shipping yourself. They do not honour their 14 days DOA policy and only offers store credit (even if faults reported within 14 days). They do not abide by UK or EU law and are being reported to the police by several earlier customers, me for one.

WARNING!

minereu.com

sr. member

Activity: 244

Merit: 250

MinerEU.com now have promote for USED A1BTC with PSU, Raspberry PI and Web interface controller included

Big deal in lower price original price is $1550, now only sale $790

Here is Link: https://minereu.com/product/a1-btc-miner/

Note:

1,we have enough stock , can ship out asap

2,PSU, Raspberry PI and Web interface controller included

3,These miners were all at full working conditions. Only accept DOA returns.

Rimba

member

Activity: 66

Merit: 10

im thinking to open a demand from here (austria) havent talked to my lawyer yet but anybody know if this is possible or what is the best way to do this?

thank you

topdawg_swe

newbie

Activity: 32

Merit: 0

Not very well I´m afraid -they only replying "this is our policy, thank you!"
Unbelivable, the only good thing is that the lack of interest in this thread show Minereu is losing customers. I don´t think they will be around by years end...

Anyhow -my lawyer in London is checking up on the company and their "taxes" wich I do not belive they have paid any. Something is going to happen, no doubt Grin

Rimba

member

Activity: 66

Merit: 10

Quote from: topdawg_swe on August 21, 2014, 01:14:53 PM

But how do we "remind" Minereu about current EU law? they are known to be customer friendly or wanting to abide by the law Sad

My patience has run out so I have contacted the police as well as a lawyer in London. There has to be an end with this so called "company".

how is this going?

topdawg_swe

newbie

Activity: 32

Merit: 0

But how do we "remind" Minereu about current EU law? they are known to be customer friendly or wanting to abide by the law Sad

My patience has run out so I have contacted the police as well as a lawyer in London. There has to be an end with this so called "company".

FlensGold

legendary

Activity: 1405

Merit: 1001

Please keep in mind that you have much more than 14 days warranty if you buy from a reseller in EU.

As a european customer you are additionally allowed to return the product back to sender (if you bought online) without a reason within the first 14 days after purchase.....

minereu.com

sr. member

Activity: 244

Merit: 250

Quote from: play on August 18, 2014, 07:03:01 PM

Hello,

Today I've sent an email (or tried to send since most of the time the email failed the delivery) requesting the replacement for some Zeusminer Blizzard PSU.

This is the email I've sent:

Quote

Hello,

3x Zeusminer Blizzard PSU from my order #2937 failed.

What's the procedure to get them replaced?

Best regards,

Tiago Ferreira
--
cryptofarm.net

This is their reply:

Quote

MinerEU support, Aug 18 21:58

Hi,

Sorry for hearing that, but our warranty period is 14 days. Therefore cannot provide the replacement to you.

Sorry for the inconvenience.

However, the PSU is easily found in local Amazon and eBay shop and it is very cheap as well even less than the costs of shipping it back to us.

Thank you. Have a nice day!

And this is the my reply to them (I suspect they didn't received):

Quote

Hello,

I paid the miners on the 17/07.
You shipped the miners on the 29/07. (12 days after paying!)
I've received the miners on the 06/08. (9 days after you shipped!)

So, today is the 18/08, which is only 12 days of effective warranty period. Therefore you must provide a replacement for my defective units in order to comply with your policies.

Now... what's the procedure to get these units replaced?

Best regards,

Tiago Ferreira
--
cryptofarm.net

I'm sharing this in the hope that someone with a functional brain at minereu reads it and actually does their job properly. And also to let other people know what kind of support they provide.

Hi，

Regarding this issue, we checked the transaction record.

Yes , this is within in 14 warranty day.so we will send you the replacement of Zeusminer Blizzard PSU.

If you still have question, please contract us at [email protected]

Thanks.

topdawg_swe

newbie

Activity: 32

Merit: 0

They have treated me EXACTLY in the same way! Although with defective miners wich I had to send back to very high shipping costs (that they do not compensate even though the miners are DOA! I am reporting them to the UK police, this is complete BS. Angry

Their support is horrible, does anyone know of a serious EU based company?

play

sr. member

Activity: 267

Merit: 250

Hello,

Today I've sent an email (or tried to send since most of the time the email failed the delivery) requesting the replacement for some Zeusminer Blizzard PSU.

This is the email I've sent:

Quote

Hello,

3x Zeusminer Blizzard PSU from my order #2937 failed.

What's the procedure to get them replaced?

Best regards,

Tiago Ferreira
--
cryptofarm.net

This is their reply:

Quote

MinerEU support, Aug 18 21:58

Hi,

Sorry for hearing that, but our warranty period is 14 days. Therefore cannot provide the replacement to you.

Sorry for the inconvenience.

However, the PSU is easily found in local Amazon and eBay shop and it is very cheap as well even less than the costs of shipping it back to us.

Thank you. Have a nice day!

And this is the my reply to them (I suspect they didn't received):

Quote

Hello,

I paid the miners on the 17/07.
You shipped the miners on the 29/07. (12 days after paying!)
I've received the miners on the 06/08. (9 days after you shipped!)

So, today is the 18/08, which is only 12 days of effective warranty period. Therefore you must provide a replacement for my defective units in order to comply with your policies.

Now... what's the procedure to get these units replaced?

Best regards,

Tiago Ferreira
--
cryptofarm.net

I'm sharing this in the hope that someone with a functional brain at minereu reads it and actually does their job properly. And also to let other people know what kind of support they provide.

ShopemNL

legendary

Activity: 1025

Merit: 1001

Might sent somebody over there. This is bulls no replies nothing.

topdawg_swe

newbie

Activity: 32

Merit: 0

Still think there is no reason to "undermine" your "company"? How about following brittish law? All you other buyers who has been ill treated by minereu -send me a PM and we will file a complaint to the British Police as well as the EU authorities!

It is time the little guy stands up to the companies who treats us bad!

Angry

FlensGold

legendary

Activity: 1405

Merit: 1001

Quote from: minereu.com on August 14, 2014, 12:14:48 PM

Quote from: topdawg_swe on August 13, 2014, 05:48:39 PM

This is exactly the problem with Minereu! They take NO responsebility at all for their miners.

I would not be surprised if they buy second hand used miners and not even check if they are working first!

I repeat: DO NOT BUY FROM MINEREU.COM -they are scammers and not one bit serious!! Angry

You bought the product with the knowledge that the miner has got 14 days of warranty period which is what EU law has required. Lots of our customer had no issues with their miner, and the ones had issues got resolved in 14 days.

We would like to help you as much as we could under our policy.
You are undermining minereu here for no good reason.

Regarding EU warranty:

Quote

The 2-year guarantee is an EU-wide minimum, and the laws in some EU countries may offer you longer limitation periods.

http://ec.europa.eu/consumers/ecc/consumer_topics/buying_goods_services_en.htm

minereu.com

sr. member

Activity: 244

Merit: 250

Quote from: topdawg_swe on August 13, 2014, 05:48:39 PM

This is exactly the problem with Minereu! They take NO responsebility at all for their miners.

I would not be surprised if they buy second hand used miners and not even check if they are working first!

I repeat: DO NOT BUY FROM MINEREU.COM -they are scammers and not one bit serious!! Angry

You bought the product with the knowledge that the miner has got 14 days of warranty period which is what EU law has required. Lots of our customer had no issues with their miner, and the ones had issues got resolved in 14 days.

We would like to help you as much as we could under our policy.
You are undermining minereu here for no good reason.

topdawg_swe

newbie

Activity: 32

Merit: 0

This is exactly the problem with Minereu! They take NO responsebility at all for their miners.

I would not be surprised if they buy second hand used miners and not even check if they are working first!

I repeat: DO NOT BUY FROM MINEREU.COM -they are scammers and not one bit serious!! Angry

ShopemNL

legendary

Activity: 1025

Merit: 1001

Warranty, this has nothing to do with warranty. You import the goods so you end responsible for damage out of fire! This is ridiculous.

I demand at least a new PSU fast! And not another crappy chinese one.

#2393

minereu.com

sr. member

Activity: 244

Merit: 250

Quote from: ShopemNL on August 12, 2014, 07:10:17 AM

What the hell! The PSU of a costumers 1.1TH Miner blown out!

When did you buy the miner? Please provide your order ID.

Our warranty period is 14 days.

Thank you.

ShopemNL

legendary

Activity: 1025

Merit: 1001

What the hell! The PSU of a costumers 1.1TH Miner blown out!

topdawg_swe

newbie

Activity: 32

Merit: 0

Same here brother, 4 orders and the screw up everything... NO support at all and the only reply is "sorry, this is our customer policy". Is not customer policy supposed to mean that you HAVE a customer policy??

Shape up Minereu because you really SUCK!!!

WARNING all new customers - DO NOT BUY from Minereu.com!!!

Angry

Topic: MinerEU.com 850USD THunderX3 80 USD Blizzard , 4*Blizzard @ 60 USD each - page 5. (Read 94910 times)