NineLives, the 2 miners you sent me is not as described. I demand a full payment refund, which also includes the shipping it might cost me to return to you. I have consult my lawyer. and I am advised to report your company to the trading standard if you fail to comply. Also I want the refund as bitcoin.
I will send you a formal letter later, detailing the regulatory requirements which you must comply. As your term and conditions of your business does not comply to the UK trading standard.
You have already stated on this forum that they are working, and since you installed your own software that they are working better then before or is this after you have tampered with the cgminer and installed your own kernal software. The images you have posted show you have overclocked the machines, you have also stated on a number of occasions that you have opened the case then as per 4.4 of Mining Hardware T&C's you have no automatic right to a refund or for Mining Hardware to take the units back (but this is up to the each individual Company).
=====4. CANCELLATION AND RETURNS POLICY
4.1 All sales are final and cannot be cancelled:
(a) if an item is faulty: in accordance with clause 4.2 below.
(b) Where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us for any reasons of faults only within 7 days of receipt for an exchange only after you have contacted us by mail within 48hrs of receipt. The costs of returning goods to us shall be borne by you and it is the buyer’s responsibility to ensure the goods are sent with a traceable reference to prove receipt of goods.
4.3 Upon receipt of the goods, we will exchange as required.
4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
if the unit has been overclocked from its factory defaults. This is logged.if the unit has opened out of its metal case.in the case of software, audio or visual products, where the packaging has been unsealed
to any products that we have made or customised specifically for you
to any products that by their nature have a limited lifespan, such as flowers and fresh food
The provisions of this clause 4.4 do not affect your statutory rights.
4.5 It is the buyers responsibility to send the goods back to base (China) or otherwise stated and as instructed by a representative of MiningHardware.co.uk. This may involve removal of main boards and parts.
======Each Company has a different set of T&C's and by buying from them you agree to the T&C's (no matter how good or bad they seem)
This is just my view who is doing Company Law (though the OU) at the moment and has had a Company which traded for over 10 years.