🐵 MonkeyTilt.com | Top Crypto Casino & Sportsbook 🍌 - page 2.

Alone055

sr. member

Activity: 1260

Merit: 358

Quote from: MonkeyTilt on December 13, 2024, 05:22:20 PM

This error is a geographical issue with some of our providers. CAO is in reference to curaçao and not any organization. Sadly, some of our game providers have different geographical restrictions than our site.

- Zoo

Understood, but I have another question. Since MonkeyTilt is licensed under Tobique Gaming Commission, this error shouldn't appear if "CAO" refers to Curacao because MonkeyTilt is not, currently, using a Curacao license. Am I missing something here?

Quote from: ultrloa on December 14, 2024, 08:26:09 AM

Maybe best to get good insights about this situation since we can't deny that there are people like to use VPN for some reasons and its better if they would give a clarification regarding about VPN usage on their casino.

VPN usage is not allowed on MonkeyTilt, and the representatives in this thread have said this, see:

Quote from: MonkeyTilt on September 06, 2024, 09:27:47 PM

VPNs are not allowed on our platform.

So, players shouldn't use VPN to avoid facing any sort of problems.

Wiwo

hero member

Activity: 1260

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Top Crypto Casino

Quote from: Text on December 14, 2024, 11:38:24 AM

Quote from: Wiwo on December 13, 2024, 04:15:38 PM

Sadly some contact agents lack the basic information about some technical terms and info on certain thing that is why few of them tend to give out misleading informant about questions on those things, so the best thin to do is that, when an agent failed to give you the correct information, you are free to do your own extra findings most especially, when it comes to issue's that borders on games restrictions and regional regulatory requirements this belong to the legal team of the casinos.

You're right, I've also encountered something similar on other crypto gambling platforms which can sometimes be confusing and baffling. It seems their agents need more training on these kinds of issues to avoid confusion. This is why the confirmation from their representative in this ANN thread here in the forum is what can provide clarity.

It's disappointing but we have to understand that these restrictions are beyond the control of online casinos. The only thing we can hope for now is that these providers expand availability to more regions.

Yeah lately a lot has been improved in agent service and their level of awareness information and help to clients, this is very important at this point because wee have to be cautious when dealing with a customer agent, and we should be quick to ask for advance help when we feel that the agent attending to us have lack of information to help solve our problems.

I have noticed that some casinos have different levels of customer agents and while engaging with them and what you are asking of is out of their jurisdictions they will quickly transfer you to the agent that is in charge of such cases, like technical issues have a separate team of agent that handles them, so understanding that also make the work easy for us and the agents themselves.

Text

hero member

Activity: 2464

Merit: 594

Quote from: Wiwo on December 13, 2024, 04:15:38 PM

Sadly some contact agents lack the basic information about some technical terms and info on certain thing that is why few of them tend to give out misleading informant about questions on those things, so the best thin to do is that, when an agent failed to give you the correct information, you are free to do your own extra findings most especially, when it comes to issue's that borders on games restrictions and regional regulatory requirements this belong to the legal team of the casinos.

You're right, I've also encountered something similar on other crypto gambling platforms which can sometimes be confusing and baffling. It seems their agents need more training on these kinds of issues to avoid confusion. This is why the confirmation from their representative in this ANN thread here in the forum is what can provide clarity.

It's disappointing but we have to understand that these restrictions are beyond the control of online casinos. The only thing we can hope for now is that these providers expand availability to more regions.

ultrloa

legendary

Activity: 2758

Merit: 1228

Quote from: PX-Z on December 13, 2024, 07:54:58 PM

Quote from: JiiBs on December 13, 2024, 05:45:26 PM

Quote from: MonkeyTilt on December 13, 2024, 05:22:20 PM

This error is a geographical issue with some of our providers. CAO is in reference to curaçao and not any organization. Sadly, some of our game providers have different geographical restrictions than our site.

- Zoo

I am just coming to terms on this matter now, that there could be some issues with geographical location with respect to game offerers and not the site itself. Why should that even be?
I don’t know how these registrations are done but, I felt this is put into consideration by the body in charge of registrations to what extent your site is covering and with that knowledge, they would work with the games they offer or more of those.
On that note, using VPN to access certain games, wouldn’t that be a problem?

Simply because they are different company and has different rules, license, etc. It's actually much better for the casino accepted more users from different country than the other way around.
Regarding VPN, the site does not prohibits you using it, but there are possible consequence if you use it then encountered an error while playing the game. So i won't recommend doing that.

Maybe best to get good insights about this situation since we can't deny that there are people like to use VPN for some reasons and its better if they would give a clarification regarding about VPN usage on their casino.

Since if they allow to use this, then I guess there's no reason for people to get afraid using this as long as they didn't do any illegal matters which is not allowed to do in their casino. But since everything is I think unclear and as you said better not to use it, so they can avoid any potential issues.

PX-Z

hero member

Activity: 1554

Merit: 880

Notify wallet transaction @txnNotifierBot

Quote from: JiiBs on December 13, 2024, 05:45:26 PM

Quote from: MonkeyTilt on December 13, 2024, 05:22:20 PM

This error is a geographical issue with some of our providers. CAO is in reference to curaçao and not any organization. Sadly, some of our game providers have different geographical restrictions than our site.

- Zoo

I am just coming to terms on this matter now, that there could be some issues with geographical location with respect to game offerers and not the site itself. Why should that even be?
I don’t know how these registrations are done but, I felt this is put into consideration by the body in charge of registrations to what extent your site is covering and with that knowledge, they would work with the games they offer or more of those.
On that note, using VPN to access certain games, wouldn’t that be a problem?

Simply because they are different company and has different rules, license, etc. It's actually much better for the casino accepted more users from different country than the other way around.
Regarding VPN, the site does not prohibits you using it, but there are possible consequence if you use it then encountered an error while playing the game. So i won't recommend doing that.

JiiBs

full member

Activity: 203

Merit: 106

Quote from: MonkeyTilt on December 13, 2024, 05:22:20 PM

This error is a geographical issue with some of our providers. CAO is in reference to curaçao and not any organization. Sadly, some of our game providers have different geographical restrictions than our site.

- Zoo

I am just coming to terms on this matter now, that there could be some issues with geographical location with respect to game offerers and not the site itself. Why should that even be?
I don’t know how these registrations are done but, I felt this is put into consideration by the body in charge of registrations to what extent your site is covering and with that knowledge, they would work with the games they offer or more of those.
With your response as it is, it seems that’s not how it works.

On that note, using VPN to access certain games, wouldn’t that be a problem?

MonkeyTilt

copper member

Activity: 51

Merit: 39

Quote from: Alone055 on December 11, 2024, 03:01:19 PM

Those who are facing this issue when trying to play slots on MonkeyTilt:

This is, most probably, a geographical error, and I will tell you why. I was trying to play some slots just now. I tried multiple games but kept seeing the error again and again, I even tried contacting the support to get some help with it, but then I realized that I had my VPN on. As soon as I turned it off, the games started working.

I'm not sure how many regions are affected by this, but my VPN was set to the Netherlands, and I was getting this error, which means that the Netherlands is either blacklisted or something; I don't know; only a representative can provide more insight on this.

Edit: Wait, I think I was wrong. It seems like games from some providers are giving that error even when I have the VPN off, which implies that it isn't a geographical thing. I tried games from Pragmatic Play, Play'N Go, and some other providers that aren't loading, but I tried slots from Hacksaw, and they are loading successfully.

@MonkeyTilt, can you please check into this and tell us what's wrong?

This error is a geographical issue with some of our providers. CAO is in reference to curaçao and not any organization. Sadly, some of our game providers have different geographical restrictions than our site.

- Zoo

Wiwo

hero member

Activity: 1260

Merit: 765

Top Crypto Casino

Quote from: Text on December 11, 2024, 06:54:47 PM

Quote from: Alone055 on December 11, 2024, 11:53:41 AM

I have never heard of that organization. I have even Googled it but couldn't find any information about such an organization. I also tried finding a location abbreviated "CAO", but I could find nothing. I guess only the support team can explain what that means. From the error text, it looks like it is a geographical restriction, but confirming it from the official source is always better.

Even if it's a geographical restriction, it's probably from the game provider and not the platform itself, I believe.

According to their support agent, CAO stands for Country Authorized Operations. I sent them a screenshot that displays the error when accessing a slot game which means the game is not available in our jurisdiction. Some providers cannot offer certain games in our country due to license restrictions. They do not have influence on that. Sadly she does not know the specific reason for this.

Sadly some contact agents lack the basic information about some technical terms and info on certain thing that is why few of them tend to give out misleading informant about questions on those things, so the best thin to do is that, when an agent failed to give you the correct information, you are free to do your own extra findings most especially, when it comes to issue's that borders on games restrictions and regional regulatory requirements this belong to the legal team of the casinos.

inspace

jr. member

Activity: 52

Merit: 20

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Peanutswar

legendary

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inspace

jr. member

Activity: 52

Merit: 20

Quote from: Alone055 on December 12, 2024, 08:38:00 AM

@inspace, I have a question. What if two or more users have the exact guess and become the winner? Will the reward be split between the winners? Because it doesn't say we can't guess the same number that has already been guessed by another participant, and it also doesn't give any information about what would happen if that happens.

Thank you for your question.
Normally, if two or more users make correct predictions, the winner is the one whose prediction was made first.

However, in cases where the post history of the user (who made the correct prediction) consists of predictions, the project manager reserves the right to either disqualify his prediction or halve his reward:

Code:

- Please note that if your post history consists only of predictions, your prize will be halved.
- The manager of this project reserves the right to disqualify any prediction and any participant for any reason.

Therefore, in such cases, it is quite possible that the prize will go to the second guesser of the prediction.

Miles2006

sr. member

Activity: 182

Merit: 120

Quote from: bakasabo on December 12, 2024, 02:42:08 AM

Quote from: Text on December 11, 2024, 06:54:47 PM

According to their support agent, CAO stands for Country Authorized Operations. I sent them a screenshot that displays the error when accessing a slot game which means the game is not available in our jurisdiction. Some providers cannot offer certain games in our country due to license restrictions. They do not have influence on that. Sadly she does not know the specific reason for this.

How can it work properly, if I dont change my location, device or internet provider, open same games that from same providers, but on MonkeyTilt I got that error, when in the other casinos I dont. I can open 5 browser tabs with Sweet bonanza in 5 different casinos, and only on MonkeyTilt I will get an error. I think this is a serious issue for casino, because gambler wont spend a lot of time figuring out how to solve that, they will move to other casino.

The issue might be relating to restriction as Text stated that earlier, don’t bother stressing yourself with browsers or opening new tab. Serious issue indeed probably MonkeyTilt will love to hear more review and work towards the issue, I will advice you message the live support if you’re willing to.

Alone055

sr. member

Activity: 1260

Merit: 358

Quote from: bakasabo on December 12, 2024, 02:42:08 AM

I think this is a serious issue for casino, because gambler wont spend a lot of time figuring out how to solve that, they will move to other casino.

I agree, but I'm sure the team is working on a resolution. I also talked to a customer service representative last night, and she said it's a technical issue, and it has been reported to the relevant team. So, hopefully, it will get resolved shortly. The platform's on-forum representatives haven't been active lately, which is probably why we are not getting an update regarding the situation.

Quote from: inspace on December 12, 2024, 08:13:18 AM

Don't miss the opportunity to be a part of this event and compete for a prize! Take part in the contest, test your intuition and luck!

Good luck to all participants! Wink

I have posted my submission.

Good luck to all the participants.

@inspace, I have a question. What if two or more users have the exact guess and become the winner? Will the reward be split between the winners? Because it doesn't say we can't guess the same number that has already been guessed by another participant, and it also doesn't give any information about what would happen if that happens.

inspace

jr. member

Activity: 52

Merit: 20

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Don't miss the opportunity to be a part of this event and compete for a prize! Take part in the contest, test your intuition and luck!

Good luck to all participants! Wink

Text

hero member

Activity: 2464

Merit: 594

Quote from: bakasabo on December 12, 2024, 02:42:08 AM

How can it work properly, if I dont change my location, device or internet provider, open same games that from same providers, but on MonkeyTilt I got that error, when in the other casinos I dont. I can open 5 browser tabs with Sweet bonanza in 5 different casinos, and only on MonkeyTilt I will get an error. I think this is a serious issue for casino, because gambler wont spend a lot of time figuring out how to solve that, they will move to other casino.

It seems we're all in the same boat when it comes to restricted games due to licensing. I also hope MonkeyTilt can provide more clarity or work on solutions to expand access in the future. For now we can’t do much since we have no control over the situation so the only thing we can do is wait and play other games like their originals. Let’s hope for a resolution soon so we can all enjoy our favorite slot games without barriers on their platform.

bakasabo

legendary

Activity: 2520

Merit: 1218

Quote from: Text on December 11, 2024, 06:54:47 PM

According to their support agent, CAO stands for Country Authorized Operations. I sent them a screenshot that displays the error when accessing a slot game which means the game is not available in our jurisdiction. Some providers cannot offer certain games in our country due to license restrictions. They do not have influence on that. Sadly she does not know the specific reason for this.

How can it work properly, if I dont change my location, device or internet provider, open same games that from same providers, but on MonkeyTilt I got that error, when in the other casinos I dont. I can open 5 browser tabs with Sweet bonanza in 5 different casinos, and only on MonkeyTilt I will get an error. I think this is a serious issue for casino, because gambler wont spend a lot of time figuring out how to solve that, they will move to other casino.

LogitechMouse

legendary

Activity: 2576

Merit: 1043

Little_Mouse Campaign Management | OrangeFren.com

Quote from: Text on December 11, 2024, 06:54:47 PM

Quote from: Alone055 on December 11, 2024, 11:53:41 AM

I have never heard of that organization. I have even Googled it but couldn't find any information about such an organization. I also tried finding a location abbreviated "CAO", but I could find nothing. I guess only the support team can explain what that means. From the error text, it looks like it is a geographical restriction, but confirming it from the official source is always better.

Even if it's a geographical restriction, it's probably from the game provider and not the platform itself, I believe.

According to their support agent, CAO stands for Country Authorized Operations. I sent them a screenshot that displays the error when accessing a slot game which means the game is not available in our jurisdiction. Some providers cannot offer certain games in our country due to license restrictions. They do not have influence on that. Sadly she does not know the specific reason for this.

Well, I guess we will just stick to the games that are available to us now then. Cheesy

I would always want to play Sweet Bonanza, but for some reasons, I got hooked with some games like Plinko, Dice, and even the Blocks Cheesy

. I spent most of my time playing the Hi-Lo though. Nevertheless, it's better if @MonkeyTilt themselves will be the one to answer this problem, and I hope it will be solved so we can play all of their games without any restriction whatsoever.

Text

hero member

Activity: 2464

Merit: 594

Quote from: Alone055 on December 11, 2024, 11:53:41 AM

I have never heard of that organization. I have even Googled it but couldn't find any information about such an organization. I also tried finding a location abbreviated "CAO", but I could find nothing. I guess only the support team can explain what that means. From the error text, it looks like it is a geographical restriction, but confirming it from the official source is always better.

Even if it's a geographical restriction, it's probably from the game provider and not the platform itself, I believe.

According to their support agent, CAO stands for Country Authorized Operations. I sent them a screenshot that displays the error when accessing a slot game which means the game is not available in our jurisdiction. Some providers cannot offer certain games in our country due to license restrictions. They do not have influence on that. Sadly she does not know the specific reason for this.

Alone055

sr. member

Activity: 1260

Merit: 358

Those who are facing this issue when trying to play slots on MonkeyTilt:

This is, most probably, a geographical error, and I will tell you why. I was trying to play some slots just now. I tried multiple games but kept seeing the error again and again, I even tried contacting the support to get some help with it, but then I realized that I had my VPN on. As soon as I turned it off, the games started working.

I'm not sure how many regions are affected by this, but my VPN was set to the Netherlands, and I was getting this error, which means that the Netherlands is either blacklisted or something; I don't know; only a representative can provide more insight on this.

Edit: Wait, I think I was wrong. It seems like games from some providers are giving that error even when I have the VPN off, which implies that it isn't a geographical thing. I tried games from Pragmatic Play, Play'N Go, and some other providers that aren't loading, but I tried slots from Hacksaw, and they are loading successfully.

@MonkeyTilt, can you please check into this and tell us what's wrong?

PX-Z

hero member

Activity: 1554

Merit: 880

Notify wallet transaction @txnNotifierBot

Quote from: Text on December 11, 2024, 10:34:24 AM

Quote from: bakasabo on December 11, 2024, 04:12:39 AM

-snip
I get the same error message on most slots, in every table or and it is looking like any other game were MonkeyTilt seems to be not a provider. Strange to get such message, as according to ToS, country I am from and gambling from is accepted to gamble on MonkeyTilt. I have checked blackjack from Pragmatic provider on Stake, Rollbit and it opens, but I get "not available in CAO" if I open same game on MonkeyTilt.

What does CAO mean? Casino Administrative Organization? Does it refer to a regulatory body or an internal system or authority regulating games?

This is too vague for an organization name, there must be exact name for this only if monkeytilt can provide. I can't also see relevant meaning in google upon searching, i even tried chatgpt but it doesn't have an exact idea about this related to casino/gambling.

Topic: 🐵 MonkeyTilt.com | Top Crypto Casino & Sportsbook 🍌 - page 2. (Read 8365 times)