Topic: More revelations on the challenges of physical casinos - page 8. (Read 2638 times)

Yeah, online casinos save gamblers all this stress of going to the physical casino to request their money after they have won. There is a situation where the gambler will not have the time to start going to the casino shop to cash out their winnings, and if they delay in going to claim their winnings, the people operating the casino can decide to collect the money for themselves. I have not seen this kind of situation in my country, but some other cases have played out in physical casinos here.

 Online casinos also have drawbacks, such as the KYC requirement and rejection of documents submitted for KYC. What if that's the only document the gambler has? Locking of gamblers funds without notice. The online casino has some issues too that they make gamblers go through.

Over here in my country, it's also done exactly the same way Mrbluntzy stated, and the reason is that, casinos can't possibly build their big house in every town in a city, or every state of or in the federation/country, so, for some casinos, they usually find one city or state in the country where is the over all business hub of the entire country, and build the casino's big house there, and then in every other state of the federation, cities and towns, they will plant agents who will serve under the management of that casino, this agents apply to become agents of that casino, and ones approved by the casino, a license is handed over the agent, permitting him or her to start a betting or gambling shop in the, and with the name of that casino, the agent take and place bets for clients /customers, when ever a client/customer wins, the agents forwards the winning ticket to the head office/the big house, the management there then sends the money for the winner to the agent, who now pays the customer.

So, yeah, in this level, reputation is not only on the betting company, alone, but also the agent have to be a person with good reputation, because some agents will still want to not pay the customer, claiming that the head office hasn't paid, even when the head office have long sent the winners payment.
This is why here in my country, many people usually withhold their betting ticket after discovering that they've won a big amount of money, instead of taking the back back to the agent where he or she played the game, they will make out time, and travel, taking the ticket directly to the head office, where they have some level of guarantee of getting paid their winning money in full/complete.

this is the problem if you are playing in casino boot , and not in legit and casino houses when there are no
extended manager but instead the floor and operation manager only, not sure if there is such place in my
country because here if you wanted to play in casino then you should go in their big house , and if you don't
want to experience this kind? then better to consider playing in online casino but of course those reputable only to prevent from being scammed.

I think it is about a betting shop and not a very big casino where higher authorities are controlling smaller agents to do what they want, etc. A gambling or betting shop can be owned by an individual, and they are the ones making decisions and rules around there, so the person who is being called the agent is probably the owner of the betting shop who refused to pay the winnings of the gambler and no one above him can make him do that apart from local authorities.

Though we can't completely blame the gambler, we could say that one should always make sure that they are gambling at a place that they know is legit and has a good reputation around there because if you in something and they refuse to pay you the outcome, there is nothing much you can do about it.

It's a fact, things are like that, in fact, when things happen that way, it's a great message to people about how the system is really set up, and you're absolutely right to pay employees if they're not doing Well, with their salaries they look for something to hold on to and thus be able to sustain a good income of money, that's why when we face rotten judicial systems, only those who have the most money are the ones who know how to get away well, well this happens I think Worldwide, when systems are made up of something Unsustainable , which is money or a monthly salary when it is not enough , there is always access to corruption.

It is about governance and law in the end. For a justice system to work there must be very good incentives at all levels and this is the only thing that is going to keep people aligned and the system working. If the police is poorly paid, the judge is not prosecuted for prevaricating, the lawyers do not care about the client and anyone in the civil service gets a cut, then the system is rotten.

Just choose wisely where you bet.

I must say that I just read this part from the OP and I have to say that this is not justice, and more reason why there is no equality and justice in this world. I said that because I've seen enough of the same cases being delivered different judgements. So, what is the equality in that? If there were to be another judge in this case in the OP, the agent would pay the whole money, and again, if there were to be yet another judge, the agent would pay the whole money plus some damages that would cover the inconvenience, legal fees and others.

For this, I do not see the judge's verdict in this case as good, it is not just convenient with me. How can someone pay a whole sum and a judge order the agent who was supposed to pay the whole sum to pay half of the money, that's very bad. This means that the agent will actually pocket the remaining half of that money. This is no justice and it is even annoying me to say the truth. No one has access to the claiming and collection of that won money except the winner and the agent, and when the winner does not collect the money as the agent could not show any proof that he has called the money before, then it is the agent who claimed the money.

There was no mention of a hacking issue as well, so it is the agent who should have provided the full money no matter what since the headquarters has cleared it already.

We cannot forget about the legitimacy of this casino so easily, because even if the person managing the shop was the one that scammed the person in question, the casino still allowed this person to become their agent and in a way to become their image around that community, a huge mistake without a doubt.

And this is the best case scenario, since the higher ups could be the ones that told the agent to not pay him, and he was only able to obtain a small sum after taking them to court.

Obviously, this is only a specific case associated with the behavior of a specific person. 
And we all know very well that people we don’t know can be very good people, but they can also be criminals or swindlers.  It’s just that this player, who won a large sum on his bet, almost encountered scammers, well, it just happened that way in his life. 
It is also worth considering that this, of course, undermines the authority of the casino itself as a business structure and business partner.  And here the casino itself must immediately fire its representatives who not only cheat, but also once again involve the regulatory authorities of a given country or even the police in such an incident. 
Of course, no normal, legal casino that cares about its reputation needs this.

This is not about the reputation of the casino, i am concerned about the reputation of the person that is managing the casino shop. If it is the way this is done in my country, a casino can allow an individual to be their agent by allowing the agent to start a shop in the name of that casino and people will be coming to gamble while he will be paid by the casino owners but if any customer win a huge amount, he will contact the casino to release the money to him to pay off to customers. In that case, the casino have already released the money to the casino manager and he should be hold responsibile for the loss and not to question the reputation of the casino.

considering that a casino is a business, of course all casinos will most likely do their best for their own casinos, by providing comfort to their customers, which is something that is a must, not only in casinos. even in other things being the same, comfort is the main thing that must be considered in a business, making customers comfortable so that they do not run away from the business they are running, or from the casino they have visited. Providing the best service is a must so that they can stay with the casino they are going to.

Even though the casino gives money over a long period of time, they still give it, in my opinion it can still be said that the casino can be trusted. However, even that will definitely be a consideration for customers because it might make customers uncomfortable, but of course the casino will do its best for its customers. because the casino certainly doesn't want to have a bad reputation in the eyes of many customers.

well that is the problem when a casino is just starting and have already delayed cases then what more in the bigger prizes ? i think this type will cater them issues and may lure out gamblers because reputation must be develop from the start and I we have seen this type and those gamblers did not progress in long time.

What's the difference between a scam online casino and a casino whose agent refused to pay the winnings? None, because both won't pay you, the only difference would be that the physical one has an existence and you can see and talk to the management face-to-face while in an online platform, you will only be receiving excuses and stuff from customer service either through email or online chat, but the intentions of both casinos are the same.

I bet he wouldn't face this if he was gambling at a reputable physical casino just like how he wouldn't face any issues if he was to gamble in a reputable online casino. So it's not about being online or offline but it's all about reputation and intentions of a casino whether you will be able to get your winnings at the end or not.

Yes, but as it stands and according to the narrative, nothing was found on the attendant to confirm that he actually collected all the money. That was why I said that if something like that actually happened in my country, a serious investigation would be carried out to make sure they find the source where the money went. You might be right in your assumption, but no one really knows who is telling the truth in this case, whether it's the gambler or the casino attendant. 

Even though they give the money for long time or let say that the delayed time is still a good one cause they find a way solve the issues. And I think the casino will won't give a chance that thier reputation will break in a small amount of money so they need to find a  way to give it to the gamblers. And also once a casino is trusted enough and have a good reputation then they won't do an actions that can lead to Their casino into a negative one so all they need is to have a good services in order to  maintain the good reputation.

Fortunately, yes I haven't experienced and I am hoping that it won't happen to me ever. But I am just prepared for anything that can happen if things go south.

This is normal but if it happens almost at most times then that's not normal anymore. As long as you won't get denied with your own withdrawal and there's just the delay due to some reasons.

Like technical stuff, network matters, etc then that's still an acceptable reason for that problem.

We are just gamble and the authority will always have the last word/action and in which stands for the gambling site/operator or whom we are addressing .
we are thankful to never experience any troubles from our gambling activities though I manage to taste delayed payment because of some errors but never that I was alarmed because that site is reputable and have proven their name in this field for long time now.

I agree with the last sentence you said. Maybe at that time the attendant was also going through a problem, and he saw that the solution to his problem was a gambler winning a large sum of money. And what the player won was probably the answer to what he was going through.

And that's the only wrong way he thought of as a solution to his problem, which made his problem even worse in the end because the attendant also made an excuse to add to his problem.

If people would really be just that making use of their own common sense then they wont really be able to find out that too hard or making themselves going into the right place. It is really just that
people are really that too lazy when it come on doing this basic stuff. They would really be just that making themselves doing making some verification on the time that they do face up some issues.

---

Basing up on the condition of those things mentioned on OP then having those agents could potentially ran off the money with those people who had actually won.
This is why it would really be on their own discretion on how they would really be hiring up  those staff or people that would really be trustable specially that they are really that dealing
or making some engagement of possible big money that would be held. Temptation is really there always.

That can happen to anyone.

It's not actually a challenge but it is something that happens for you to anticipate if you have experienced that before. Betting shops/agents or local casinos, anything can happen based on their rules.

They can give oddly reasons for one to deny the winnings of a bettor or at least delay it for them to test that gambler and see how long his patience is.