Topic: My account request was rejected by MtGox - what should I do? (Read 7916 times)
Got accepted on my first attempt yesterday. Original password was 9 char lower/numeric, IP and email the same as before the hack, but I didn't give a balance though I had more than $100 in the account. Still got accepted.
HEY EVERYONE - I'VE BEEN DEGOXED !!!!
(now the next trial comes... whether I can log in when the site is up)
(now the next trial comes... whether I can log in when the site is up)
IP
Dwolla ID
Exact Bitcoin & usd balance (screencapped my account history page a day before they went down)
Accepted first time.
Dwolla ID
Exact Bitcoin & usd balance (screencapped my account history page a day before they went down)
Accepted first time.
Denied first time around, probably because i'm > 100 & didn't provide a balance. (it'd been nice to have known about the > 100 beforehand)
It's either my age (old) or stupidity but i took "Make sure you provided your last balance, even if its approximate." a bit literally (the 1st time) & != estimate.
So instead of being possibly wrong i figured i'd be a bit more safe in leaving it blank.
I did provide dwolla, 2 ip's, used strong passwords both times (new/old) but i guess that wasn't good enough.
sent it back with "approximate" balance info & i'm fairly confident it will go through the 2nd time.
Side note: "Note that if you already had an accepted recovery request with this email, all other requests will be rejected. In this case, try placing another request from a different email." - This didn't quite make sense to anyone i spoke to so we all just ignored it.
It's either my age (old) or stupidity but i took "Make sure you provided your last balance, even if its approximate." a bit literally (the 1st time) & != estimate.
So instead of being possibly wrong i figured i'd be a bit more safe in leaving it blank.
I did provide dwolla, 2 ip's, used strong passwords both times (new/old) but i guess that wasn't good enough.
sent it back with "approximate" balance info & i'm fairly confident it will go through the 2nd time.
Side note: "Note that if you already had an accepted recovery request with this email, all other requests will be rejected. In this case, try placing another request from a different email." - This didn't quite make sense to anyone i spoke to so we all just ignored it.
Accepted on the second try. (Apparently not having included an approximate last balance was what made it not work the first time.)
2nd try -- accepted. don't know why i'm excited about this. the whole debacle should never have happened in the first place. i'm excited to get my frozen assets *back*?
Your account recovery request has been accepted.
That's it. Gave my password and only what my $ balance was. Not even BTC balance required. Just USD. No dwolla, no ip, no previous transactions, previous dates or anything.
There's definitely a mininum balance. I had less then $100 in there. I moved a few thousand dollars outta there the few days before luckily so whatever.
I feel sorry for the ones with $/BTC tied up. My experience with this whole fiasco has been satisfactory so far. Very little fuss for me personally. And if the claim is correct, I should have access back for my account when it's opened.
That's it. Gave my password and only what my $ balance was. Not even BTC balance required. Just USD. No dwolla, no ip, no previous transactions, previous dates or anything.
There's definitely a mininum balance. I had less then $100 in there. I moved a few thousand dollars outta there the few days before luckily so whatever.
I feel sorry for the ones with $/BTC tied up. My experience with this whole fiasco has been satisfactory so far. Very little fuss for me personally. And if the claim is correct, I should have access back for my account when it's opened.
My first try:
My second try:
My third try:
- Password only (16 characters, alphanumeric + special chars. e.g.: ^nv"9:}]!7v3g>|?)
- Claim request email matches email used to create the Mt. Gox account
My second try:
- Bank details (name, BIC, country-specific info)
- Details about my last deposit (amount, date, reference number, conversion rate)
- Details about a direct USD transfer to another Mt. Gox account (amount, other account name)
My third try:
- IP info (subnet as my ip is dynamic)
Well seems that the majority of us are getting through, no? Half of my brain begins to think that these will be the last 12 hours without trade at last!
Also accepted on second try after only a few minutes waiting. Second submission included Dwolla account #, IP address, approximate balance of BTC and USD, amount of last Dwolla deposit and last Dwolla withdrawal.
Never trust anything said by someone with 3 first names. I don't buy it for a second!
2nd try accepted.
I included records of my deposits from dwolla and wire transfers, along with estimated balance and account history. I also included details of the romantic weekend I shared with Magical Tux in Aspen, and the description of my hidden tattoo.
I included records of my deposits from dwolla and wire transfers, along with estimated balance and account history. I also included details of the romantic weekend I shared with Magical Tux in Aspen, and the description of my hidden tattoo.
I got an acceptance after adding more info including my account balance and info about a wire transfer I had made directly to mtgox.
previously i had only included my dwolla info and password
previously i had only included my dwolla info and password
I provided my exact old password, my withdrawals real name, bank account information and address.
It got rejected.
I have now added: Possible IPs/ranges, estimated BTC and USD amount, a half dozen MtGox generated deposit BTC addresses together with their amounts of BTC to send.
It got rejected.
I have now added: Possible IPs/ranges, estimated BTC and USD amount, a half dozen MtGox generated deposit BTC addresses together with their amounts of BTC to send.
Accepted.
On my one account I've got acceptance at the second try. On the second one I've got two rejections. Now I have two problems. First I don't really know which one is which - what complicates the retrieving of relevant info. Second all of the options even the catchall 'Other' can be used just one time - after using all the options relevant for my accounts (I've not used dwolla or LR - so they are useless for me) I am left with no way to add more information.
My first try:
* Name of the Bank I sent money from
* My (fix) IP Adress
2nd try:
* estimated balance
* details about a EUR deposit
* old password (not too safe)
* mentioned that I withdraw 1 BTC during the flashcrash
I'm gonna see what happens now, ... I dont know what to do if this isn't enough, ...
* Name of the Bank I sent money from
* My (fix) IP Adress
2nd try:
* estimated balance
* details about a EUR deposit
* old password (not too safe)
* mentioned that I withdraw 1 BTC during the flashcrash
I'm gonna see what happens now, ... I dont know what to do if this isn't enough, ...
01:01 < MagicalTux> anyway if you got more than ~$100 worth of bitcoin/usd and didn't
provide a last balance, the system will auto-reject
provide a last balance, the system will auto-reject
This is so stupid. If that is really a requirement why don't they just say so???
I can't remember my exact balance, only something very vague, and don't even know if the buy order I had was filled or not.
first denied, please bring more information.
Now accepted, fine. they are much faster now!
I was rejected first time, but shortly after my second attempt,
they sent me email
saying that
my account recovery request has been accepted.
and that I will be able to access my Mt.Gox account once the site opens again.
I have more than 100 btc, and a few usd cents ...
I submitted exact balances and described wire transfer and transaction history
first denied, please bring more information.
Now accepted, fine. they are much faster now!
I would resubmit with as much information as possible.
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