my expirience on site Trustdice.com SCAM

holydarkness

legendary

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Yes, I'm an asshole

Quote from: alol1986 on April 28, 2023, 04:00:38 PM

[...]
Askgamblers only want to take money like affilate.

I have to beg to differ for this specific sentence. As far as I know, ADR like Casino Guru, Ask Gamblers, and the likes are doing it for free. They're not paid by referral link if anyone click on a casino through their website, or paid by a casino to resolve their disputes. I think I've read it somewhere on an FAQ page of an ADR, but probably not AG as I can't find it again there.

I'll say it's more to the arbitrator need to realize that ther are wider options to resolve disputes aside from the one they took on your case, than they're only wanting to take money from the casino. I'll have to say, the decision to ask both parties to submit the same documents probably doesn't cross everybody's mind. Thus, your information to AG might help them to improve their approach for future cases and, by that, also help future complainants to get their unjust cases resolved.

alol1986

newbie

Activity: 56

Merit: 0

Quote from: holydarkness on April 28, 2023, 06:35:29 AM

Quote from: alol1986 on April 28, 2023, 06:02:02 AM

[...]
I think that it is site strategy, with fake reason block players and do not pay.
I do not have any reason to make fake document, if i have real passport.

I know that this case has been solved and did not necessarily need further "resolution", but I'd really love if we can tie all loose end and straigthen every sides. Have you or can you tried getting back in touch with AskGamblers? Their verdict here is no longer correct and now actually rather misleading as the verdict has a tendency to cast an impression that you cheated TD while the fact is the opposite

https://i.ibb.co/Fgkh91g/Verdict.jpg

One other thing that I found funny, though, is how TD very quick to jump to announce the verdict by AG that they're the right side for your case a month ago, but never bothered to straigthen the fact once the different final and ultimate ruling is made by CG

I do not want to have any discussio with askgamblers, then WANT and only TRY TO FIND the way to reject complaint and way how to fast closed it with "reject".
When i asked, i said, that i can make photo, make video with my passport, askgambers said that they do not need it, that casino alreasy sent them proof that my document are fake. Askgamblers only want to take money like affilate.

logfiles

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Quote from: holydarkness on April 28, 2023, 06:35:29 AM

I know that this case has been solved and did not necessarily need further "resolution", but I'd really love if we can tie all loose end and straigthen every sides. Have you or can you tried getting back in touch with AskGamblers? Their verdict here is no longer correct and now actually rather misleading as the verdict has a tendency to cast an impression that you cheated TD while the fact is the opposite

I really liked how CasinoGuru handled the issue. This is what real mediation should be about. Give both parties a chance and tackle the actual cause of the dispute, which AskGamblers just tried to dodge with their final verdict.

I second your suggestion that OP tries to contact them again regarding the issue, though judging from their attitude and past "resolutions" nothing much might change.

Quote from: holydarkness on April 28, 2023, 06:35:29 AM

One other thing that I found funny, though, is how TD very quick to jump to announce the verdict by AG that they're the right side for your case a month ago, but never bothered to straigthen the fact once the different final and ultimate ruling is made by CG

I guess it's one of the reasons the decided to abandon responding to issues here in the forum. Thy have some inconsistencies.

holydarkness

legendary

Activity: 2506

Merit: 1398

Yes, I'm an asshole

Quote from: alol1986 on April 28, 2023, 06:02:02 AM

[...]
I think that it is site strategy, with fake reason block players and do not pay.
I do not have any reason to make fake document, if i have real passport.

I know that this case has been solved and did not necessarily need further "resolution", but I'd really love if we can tie all loose end and straigthen every sides. Have you or can you tried getting back in touch with AskGamblers? Their verdict here is no longer correct and now actually rather misleading as the verdict has a tendency to cast an impression that you cheated TD while the fact is the opposite

One other thing that I found funny, though, is how TD very quick to jump to announce the verdict by AG that they're the right side for your case a month ago, but never bothered to straigthen the fact once the different final and ultimate ruling is made by CG

alol1986

newbie

Activity: 56

Merit: 0

Quote from: holydarkness on April 27, 2023, 06:27:02 PM

Quote from: logfiles on April 27, 2023, 05:36:03 PM

Quote from: Poika5 on April 27, 2023, 09:07:41 AM

Here's the case summary from CasinoGuru:
https://i.imgur.com/2CIhimf.png

Massive props to CG. This case was a trainwreck, but they did a great job.

In other words, TrustDice lied that OP submitted to them fake documents. I think people should take not of this.

And I saw similar cases of other people complaining that their accounts were blocked because they submitted "fake documents"

What are the chances that this might be an excuse to get hold of their money, like it was in OP's case. I don't think I can Trust this Trustdice casino. The risk management team need to stop making false claims.

The problem lies deeper than simply lying about OP submitting fake document, this said document were sent by TD to CG as per the mediator request and verified that it was fake, they probably not expecting the mediator to double verify by giving OP chance to prove the legitimacy of the document by sending another one, from OP's own side, which later proven to be untampered.

Question: who tampered the first document, then? The document received by CG from TD is proven to be tampered. I can't imagine OP would be so bored and have way too many free time at hand that he decided to send a fake document so he can take a lengthy and exhausting procedure.

The massive props is to the mediator, Nikolas who had the initiative to ask evidences from both sides.

If, by any chance you're reading this, Nikolas B. of Casino Guru, I tipped my hat to you.

I think that it is site strategy, with fake reason block players and do not pay.
I do not have any reason to make fake document, if i have real passport.

holydarkness

legendary

Activity: 2506

Merit: 1398

Yes, I'm an asshole

Quote from: logfiles on April 27, 2023, 05:36:03 PM

Quote from: Poika5 on April 27, 2023, 09:07:41 AM

Here's the case summary from CasinoGuru:
https://i.imgur.com/2CIhimf.png

Massive props to CG. This case was a trainwreck, but they did a great job.

In other words, TrustDice lied that OP submitted to them fake documents. I think people should take not of this.

And I saw similar cases of other people complaining that their accounts were blocked because they submitted "fake documents"

What are the chances that this might be an excuse to get hold of their money, like it was in OP's case. I don't think I can Trust this Trustdice casino. The risk management team need to stop making false claims.

The problem lies deeper than simply lying about OP submitting fake document, this said document were sent by TD to CG as per the mediator request and verified that it was fake, they probably not expecting the mediator to double verify by giving OP chance to prove the legitimacy of the document by sending another one, from OP's own side, which later proven to be untampered.

Question: who tampered the first document, then? The document received by CG from TD is proven to be tampered. I can't imagine OP would be so bored and have way too many free time at hand that he decided to send a fake document so he can take a lengthy and exhausting procedure.

The massive props is to the mediator, Nikolas who had the initiative to ask evidences from both sides.

If, by any chance you're reading this, Nikolas B. of Casino Guru, I tipped my hat to you.

logfiles

copper member

Activity: 1960

Merit: 1638

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Quote from: Poika5 on April 27, 2023, 09:07:41 AM

Here's the case summary from CasinoGuru:
https://talkimg.com/images/2023/07/19/ZWSZW.png

Massive props to CG. This case was a trainwreck, but they did a great job.

In other words, TrustDice lied that OP submitted to them fake documents. I think people should take not of this.

And I saw similar cases of other people complaining that their accounts were blocked because they submitted "fake documents"

What are the chances that this might be an excuse to get hold of their money, like it was in OP's case. I don't think I can Trust this Trustdice casino. The risk management team need to stop making false claims.

Poika5

copper member

Activity: 102

Merit: 16

Here's the case summary from CasinoGuru:

Massive props to CG. This case was a trainwreck, but they did a great job.

holydarkness

legendary

Activity: 2506

Merit: 1398

Yes, I'm an asshole

Quote from: alol1986 on April 26, 2023, 04:44:39 AM

Today, after two months passed. Casino Returned my winnings.
Just think, to withdraw money you need to waste 2 months.
As if the deception do not happened. But to withdraw money from casino for 2 months through a complaint from a third party...
I do not thing that if someone will read this, he will choose to play this site.

I do not recomment to play TrustDice, to withdraw money i made notarised documents, video verification. And waiting 2 moths to get a conclusion and withdraw.

2 points from 5

It's solved? I can't see your last two posts on CG yet so I don't know what you said on it. Last I can read by the time this post was made is that TD's risk management team will be in touch with you for "reinstatement". Did they ever explained the very basis of your case?

I've advised you, and I'll advise you again: you might want to reach to askgamblers and inform them about this matter, as the verdict made on AG is now rather invalid.

Stakemeharder

newbie

Activity: 45

Merit: 0

On the plus side, the Casino agreed to a third party to mediate and it ended up being ok and you can withdraw. Sure its a lengthy process but most sites won't even bother with an ADR platform.

Glad everything worked out, the case seems to be closed now.

alol1986

newbie

Activity: 56

Merit: 0

Today, after two months passed. Casino Returned my winnings.
Just think, to withdraw money you need to waste 2 months.
As if the deception do not happened. But to withdraw money from casino for 2 months through a complaint from a third party...
I do not thing that if someone will read this, he will choose to play this site.

I do not recomment to play TrustDice, to withdraw money i made notarised documents, video verification. And waiting 2 moths to get a conclusion and withdraw.

2 points from 5

alol1986

newbie

Activity: 56

Merit: 0

i provided them link with apostiled my passport details. More then month ago. So it is funny to make video call. I think everyone understand that this is time wasting

TrustDice is SCAM CASINO
After i made KYC and provided all documents. INCLUDING NOTARISED DOCUMENTS, this casino still not withdraw money.

DO NOT DEPOSIT MONEY TO TRUST DICE CASINO

alol1986

newbie

Activity: 56

Merit: 0

Quote from: logfiles on April 19, 2023, 07:43:14 PM

Quote from: holydarkness on April 19, 2023, 02:29:31 PM

I can see that CG took a wise step by encouraging TD to do another video call. I'd like to advise you to use this occasion to ask in details what things would TD want you to show during the video call and to arrange it to a time where you're free so you can provide things they want you to show. Ask that on CG so there's a written proof that you've asked in details about what they require, so if they sprung something else that you can't provide --I hope we don't have to reach this point-- and it wasn't on their list, you have a written statement backing you up.

Don't be surprised if the next thing they ask from OP is a blood or DNA sample. The casino or whoever is trying to "verify" OP are a big joke. Everything they are doing right now is just a delay tactic. It's over a month, and they are not showing any sign of ending the dispute just yet.

I gave up on them.

I am beginning to believe that most of the other negative ratings about them on Trustpilot might be true

Ye, this casino are epic scammers, and they know, i send them link with laws, that passport can not be notarised. But they still ask this Cheesy

They found what can not be made, andd ask for this moment Cheesy

When i already show them by link from latvijas notars site, like they asked.
So this was again fake, they asked something, i show it, but do not receive money, they again and again ask something Cheesy

TrustDice is FAKE CASINO, SCAM CASINO, do not made deposits there.

logfiles

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Activity: 1960

Merit: 1638

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Quote from: holydarkness on April 19, 2023, 02:29:31 PM

I can see that CG took a wise step by encouraging TD to do another video call. I'd like to advise you to use this occasion to ask in details what things would TD want you to show during the video call and to arrange it to a time where you're free so you can provide things they want you to show. Ask that on CG so there's a written proof that you've asked in details about what they require, so if they sprung something else that you can't provide --I hope we don't have to reach this point-- and it wasn't on their list, you have a written statement backing you up.

Don't be surprised if the next thing they ask from OP is a blood or DNA sample. The casino or whoever is trying to "verify" OP are a big joke. Everything they are doing right now is just a delay tactic. It's over a month, and they are not showing any sign of ending the dispute just yet.

I gave up on them.

I am beginning to believe that most of the other negative ratings about them on Trustpilot might be true

holydarkness

legendary

Activity: 2506

Merit: 1398

Yes, I'm an asshole

Quote from: alol1986 on April 18, 2023, 03:24:29 PM

It is okay to make video call. But after i provided Notarised approvment of my passport, i do not knowed that i need to again show it. But it is not problem to show it. Why casino do not said what i need to have at video call?

If casino want video call, and want to see something at this call, it is logically that say what exactly. Take passport and approvment of adress to video call.

merging OP's consecutive posts into one

I can see that CG took a wise step by encouraging TD to do another video call. I'd like to advise you to use this occasion to ask in details what things would TD want you to show during the video call and to arrange it to a time where you're free so you can provide things they want you to show. Ask that on CG so there's a written proof that you've asked in details about what they require, so if they sprung something else that you can't provide --I hope we don't have to reach this point-- and it wasn't on their list, you have a written statement backing you up.

alol1986

newbie

Activity: 56

Merit: 0

If casino want video call, and want to see something at this call, it is logically that say what exactly. Take passport and approvment of adress to video call.

alol1986

newbie

Activity: 56

Merit: 0

It is okay to make video call. But after i provided Notarised approvment of my passport, i do not knowed that i need to again show it. But it is not problem to show it. Why casino do not said what i need to have at video call?

holydarkness

legendary

Activity: 2506

Merit: 1398

Yes, I'm an asshole

Quote from: alol1986 on April 18, 2023, 02:01:30 PM

i already asnwered, that if they want to see passport, make another video call. But they ddo not want to make another call. They say that i need to find "plausible explanation" why i do not had passport.

TrustDice is scam casino

Have you explained to them that the reason is simply you're not home and didn't bring your passport at that time? I can't see yet what's written by both parties on casino guru, but I hope what you write is that explanation. And if it isn't, then I suggest you to try explaining the situation to them. Make it simple and clear, they have tendency of misintepreting sentences and statement.

Speaking of which... I just read their ANN thread, I guess they never cease to amuse me. Are you also interested on explaining what's actually happened with your case on their ANN? The snippet of what they said about video call is this,

Quote from: Coinbox1 on April 18, 2023, 10:07:41 AM

[...]

We are glad that, after continuous persuasion by both us and CasinoGuru, he eventually conducted the official passport verification offered by the Latvian government.

However, during the subsequent video verification call (which he refused to do until CasinoGuru intervened), he refused to show his passport. As a result we have to conclude the verification call as being not successful.

[...]

while the reality is this,

I don't recall any reluctance of video call from your side. Their side? Sure. But yours? IIRC you're more than welcoming the idea of video verification. I think everybody closely following this thread and case knows what actually happened with that... persuasion.

ScamViruS

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Quote from: alol1986 on April 18, 2023, 02:01:30 PM

i already asnwered, that if they want to see passport, make another video call. But they ddo not want to make another call. They say that i need to find "plausible explanation" why i do not had passport.

TrustDice is scam casino

What is the specific reason why they don't want to make another video call? And the first time you were scheduled for a video call, what was the specific reason why you missed it? Because even after giving you time you missed it, and that's why they are not giving you time for video call for the second time. So my advice is to keep in touch with their support team and tell them to allow the video call a second time.

Poika5

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Activity: 102

Merit: 16

Quote

They say that i need to find "plausible explanation" why i do not had passport.

Because the Zoom call took place in the middle of a workday? Sounds plausible to me.

Topic: my expirience on site Trustdice.com SCAM (Read 990 times)