Topic: my expirience on site Trustdice.com SCAM - page 4. (Read 1068 times)
Yes, i wait for casino guru revies of this situation. But trust dice scam casino say that ASKGAMLERS where i do not given this situation and casino guru already made desition that i sent wrong documents. They lie everywhere.
I understand correctly that CG has not made their decision yet and still verifying the photos and video? If it is, then I think the best all of us can do now is wait for their findings and see what their final decision is. Though --judging from their reply which you copied from CG above-- TD's representative seemed wouldn't care about the findings and still persist on their initial decision, suppose you shared the truth here and the evidences you give are verified by CG to be original and raw --i.e.: TD somewhat tampered the evidences themselves to win the case-- the verdict would still be shown on CG's page for anyone to see and help them consider the platform.
Now when i sent photo and video of my docuemnts to Casino GUru. And Trust Dice Scam understand that fake reason are not good. They said, that if i provide non edited photo of my document, i alreasy sent edited photo to them. So to understand, i have my passport and like said casino i made some "edit" when i sent photo of my document to them. So again, need to understand, Casino said that photo are edited, but what a reason to edit photo of real document? It is absurd. Casino are total scam
I provided same document for casino guru and for TrustDice casino. But casino want to see fact which they created. I have real document and do not have any reason to edit any photo. TrustDice should be recognized as scammers who are trying to blame the player for gaining benefits and not paying winnings.
I provided same document for casino guru and for TrustDice casino. But casino want to see fact which they created. I have real document and do not have any reason to edit any photo. TrustDice should be recognized as scammers who are trying to blame the player for gaining benefits and not paying winnings.
at casino guru topick TRUSTDICE SCAM CASINO MANAGER answered:
Hello Nick,
I'd like to highlight that the act of providing fraudulent documents itself violates our T&C. Any documents the player later provides, regardless of their legitimacy, will not change this violation.
3.9 We have the right to carry out "KYC" (Know Your Customer) verification procedures and access to your Member Account may be blocked or closed if you don’t complete KYC verification or we determine that you have supplied false or misleading information.
4.6 It's the responsibility of the player to ensure that all documents as a part of the KYC process are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the player.
If you have any questions about the evidence and analysis we provided, please feel free to let us know.
Thank you.
TrustDice Team
So, now they say that i provided "edited" photo. Like that said i edited it without any reason, just edited. But now when i provide photo of same document but NOT EDITED :d now i already VIOLATED THEIR RULES> JUST THINK WHAT ABSURD WRITE THIS SCAM CASINO
Hello Nick,
I'd like to highlight that the act of providing fraudulent documents itself violates our T&C. Any documents the player later provides, regardless of their legitimacy, will not change this violation.
3.9 We have the right to carry out "KYC" (Know Your Customer) verification procedures and access to your Member Account may be blocked or closed if you don’t complete KYC verification or we determine that you have supplied false or misleading information.
4.6 It's the responsibility of the player to ensure that all documents as a part of the KYC process are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the player.
If you have any questions about the evidence and analysis we provided, please feel free to let us know.
Thank you.
TrustDice Team
So, now they say that i provided "edited" photo. Like that said i edited it without any reason, just edited. But now when i provide photo of same document but NOT EDITED :d now i already VIOLATED THEIR RULES> JUST THINK WHAT ABSURD WRITE THIS SCAM CASINO
I see one more paid message from trustdice. Where we can see any complaint from my side to askgambers.com?
I can assure you that TrustDice did not pay me to make this post. However, if you choose not to believe me, that is within your rights.
[...]
I have no personal experience as a customer of the casino, and I am not here to defend them. However, I am curious, how do you account for the fact that two impartial arbitrators reached the same conclusions in this particular case? First AskGamblers and now CasinoGuru. Both of them concluded that the casino acted within its rights according to its terms and conditions. It seems unlikely that two independent arbitrators would come to the same conclusion without strong evidence to support their decision which suggests that there may be some merit to the claims against you.
I have no personal experience as a customer of the casino, and I am not here to defend them. However, I am curious, how do you account for the fact that two impartial arbitrators reached the same conclusions in this particular case? First AskGamblers and now CasinoGuru. Both of them concluded that the casino acted within its rights according to its terms and conditions. It seems unlikely that two independent arbitrators would come to the same conclusion without strong evidence to support their decision which suggests that there may be some merit to the claims against you.
Up to this point where this post was made, only AG gave the final verdict that OP submitted a photoshopped KYC document. Their case on CG is still open as CG's representative asked for OP's side of proof after verifying that the submitted docs from TD is indeed manipulated, to be sure that they've verified evidences from both side and both side were given equal treatment, just in case something happened like what logfiles concerned.
OP has submitted 6 evidences to support his claim and is currently under CG's verification. Only after CG get through these submitted evidences and give their verdict that we can say for sure what really happened.
[...]
I see one more paid message from trustdice. Where we can see any complaint from my side to askgambers.com?
I see one more paid message from trustdice. Where we can see any complaint from my side to askgambers.com?
I've been crossed path with Stalker22 on this sub-board numerous times, I am quite confident and can assure you he's not paid or siding with TD or any sides, just slightly misunderstood your case.
Talking about "misunderstood" and "confident" in the same sentence, unfortunately --or hillariously-- I have another one coming: I am quite confident that I misunderstood your reply quoted above.
To clarify, you're not saying that you are not the one who filed this complaint under username "juz62" on AG, and instead you tried to say that you didn't get a chance to give your side of evidences on the complaint on AG?
I am very grateful to you that you want to see an objective analysis of this situation. I sent 5 photos and video with passport. Unlike the casinos, which were able to identify some kind of fake from the photo. They took my money and they don't want anything more.
I have no personal experience as a customer of the casino, and I am not here to defend them. However, I am curious, how do you account for the fact that two impartial arbitrators reached the same conclusions in this particular case? First AskGamblers and now CasinoGuru. Both of them concluded that the casino acted within its rights according to its terms and conditions. It seems unlikely that two independent arbitrators would come to the same conclusion without strong evidence to support their decision which suggests that there may be some merit to the claims against you.
I see one more paid message from trustdice. Where we can see any complaint from my side to askgambers.com?
I am very grateful to you that you want to see an objective analysis of this situation. I sent 5 photos and video with passport. Unlike the casinos, which were able to identify some kind of fake from the photo. They took my money and they don't want anything more.
I have no personal experience as a customer of the casino, and I am not here to defend them. However, I am curious, how do you account for the fact that two impartial arbitrators reached the same conclusions in this particular case? First AskGamblers and now CasinoGuru. Both of them concluded that the casino acted within its rights according to its terms and conditions. It seems unlikely that two independent arbitrators would come to the same conclusion without strong evidence to support their decision which suggests that there may be some merit to the claims against you.
This could mean two things, IMO, either CG internally --maybe by email-- asked OP to provide another evidences because the other ones are invalid, or OP voluntarily provided a video as evidence like what some of us here suggested.
I hope they do ask for a copy of documents from the complainant too alongside other things like video proof, otherwise if they relay only on documents provided by the party that's saying that they are forged, then there is nothing that could stop them from forwarding manipulated docs just in order to win the caseThey did. CG's representative finally made OP's replies available for public. Their position so far is that TD sent them the allegedly edited passport, which the arbitrator verified to be true, and they're now offering OP to upload another picture of their passport to double check from both sides.
https://i.ibb.co/jkMTkvd/passport-requested.jpg
OP, alol1986, if you're really the side being wronged on this case and your KYC is real. I think this is the chance where you cou offer to send video evidence alongside the new picture as requested by Nikolas.
Edit: I just realized from glancing at TD's ANN thread that OP also simultaneously opened a ticket to AskGamblers, which TD announced as clear based on the verdict given by AG's representative upon checking evidences given by TD.
I am very grateful to you that you want to see an objective analysis of this situation. I sent 5 photos and video with passport. Unlike the casinos, which were able to identify some kind of fake from the photo. They took my money and they don't want anything more.
This could mean two things, IMO, either CG internally --maybe by email-- asked OP to provide another evidences because the other ones are invalid, or OP voluntarily provided a video as evidence like what some of us here suggested.
I hope they do ask for a copy of documents from the complainant too alongside other things like video proof, otherwise if they relay only on documents provided by the party that's saying that they are forged, then there is nothing that could stop them from forwarding manipulated docs just in order to win the caseThey did. CG's representative finally made OP's replies available for public. Their position so far is that TD sent them the allegedly edited passport, which the arbitrator verified to be true, and they're now offering OP to upload another picture of their passport to double check from both sides.
OP, alol1986, if you're really the side being wronged on this case and your KYC is real. I think this is the chance where you cou offer to send video evidence alongside the new picture as requested by Nikolas.
Edit: I just realized from glancing at TD's ANN thread that OP also simultaneously opened a ticket to AskGamblers, which TD announced as clear based on the verdict given by AG's representative upon checking evidences given by TD.
This could mean two things, IMO, either CG internally --maybe by email-- asked OP to provide another evidences because the other ones are invalid, or OP voluntarily provided a video as evidence like what some of us here suggested.
I hope they do ask for a copy of documents from the complainant too alongside other things like video proof, otherwise if they relay only on documents provided by the party that's saying that they are forged, then there is nothing that could stop them from forwarding manipulated docs just in order to win the case Yes i alreaddy posted in theme at casino guru that i can easy approve that i have real documents. I wait for casino guru reply about this situation.
Please keep us updated on the outcomes of the issue resolution. If possible, you could share with us the link to keep track. The outcomes will be very vital on Trustdice's future feedback.I've been watching it quite a while, here
It's been under "waiting for approval" for a few days while CG's representative is reviewing the evidences provided by OP, as they'll only publish the replies from both parties once they're sure there's nothing privacy-sensitive contained on the posts. I guess they're checking the allegedly tampered documents, hence the very long delay.
The question is, how they will validate that the sent documents are fake or not? It's in digital form either image or video type or whatever it is, theres still no way to prove that it is fake or not. Unless they have the physical true copy or the actual docs for checking. Or it is obvious edited by looking the image metadata or its actual looks which is easy to check and will not take so much time like 5 days.
fixing your quote pyramid
I think a video type of documentation is harder to be forged, thus gives more reliability upon being original, unless OP is somewhat --like I previously said-- an professional video editor. But if that's also proven to be quite difficult to be verified, I think OP can --if they would-- ask for video conference. I would boldly presume video editing is damn near difficult during live feeds, and if the passport in their country works as how mine works, they will have holograms and other security measures that'll rather hard to be forged --as in OP printed a fake passport and hold it during the video conference-- thus authenticating it and OP's credibility would be easier.
And looking at the thread on CG, I think it's less to the representative took a long time to verify the documents and more to because OP send several new evidences. If you look closely, OP uploaded another posts that --as per this post was made-- were kept as private for review three days ago and six hours ago,
This could mean two things, IMO, either CG internally --maybe by email-- asked OP to provide another evidences because the other ones are invalid, or OP voluntarily provided a video as evidence like what some of us here suggested.
Yes i alreaddy posted in theme at casino guru that i can easy approve that i have real documents. I wait for casino guru reply about this situation.
Please keep us updated on the outcomes of the issue resolution. If possible, you could share with us the link to keep track. The outcomes will be very vital on Trustdice's future feedback.I've been watching it quite a while, here
It's been under "waiting for approval" for a few days while CG's representative is reviewing the evidences provided by OP, as they'll only publish the replies from both parties once they're sure there's nothing privacy-sensitive contained on the posts. I guess they're checking the allegedly tampered documents, hence the very long delay.
The question is, how they will validate that the sent documents are fake or not? It's in digital form either image or video type or whatever it is, theres still no way to prove that it is fake or not. Unless they have the physical true copy or the actual docs for checking. Or it is obvious edited by looking the image metadata or its actual looks which is easy to check and will not take so much time like 5 days.
Edit: Fixed lol. Thanks @holydarkness
You can't expect newbies to do that regardless the free information available online, which is very unfortunate. A simple "company_name review" on google will give lot of details regarding the experience of others using the service.
Perhaps he will learn from the trustdice experience to be a little more vigilant next time when it comes to both online and offline services.Yes i alreaddy posted in theme at casino guru that i can easy approve that i have real documents. I wait for casino guru reply about this situation.
Please keep us updated on the outcomes of the issue resolution. If possible, you could share with us the link to keep track. The outcomes will be very vital on Trustdice's future feedback.I've been watching it quite a while, here
It's been under "waiting for approval" for a few days while CG's representative is reviewing the evidences provided by OP, as they'll only publish the replies from both parties once they're sure there's nothing privacy-sensitive contained on the posts. I guess they're checking the allegedly tampered documents, hence the very long delay.
You can't expect newbies to do that regardless the free information available online, which is very unfortunate. A simple "company_name review" on google will give lot of details regarding the experience of others using the service.
Perhaps he will learn from the trustdice experience to be a little more vigilant next time when it comes to both online and offline services.Yes i alreaddy posted in theme at casino guru that i can easy approve that i have real documents. I wait for casino guru reply about this situation.
Please keep us updated on the outcomes of the issue resolution. If possible, you could share with us the link to keep track. The outcomes will be very vital on Trustdice's future feedback.
Yes i alreaddy posted in theme at casino guru that i can easy approve that i have real documents. I wait for casino guru reply about this situation.
Why do you use a casino that you have not researched about? Past reviews alone from this forum would have deterred you from using them.
You can't expect newbies to do that regardless the free information available online, which is very unfortunate. A simple "company_name review" on google will give lot of details regarding the experience of others using the service. 
Meanwhile, albon's suggestion seems made quite a sense; if you don't mind, providing a video evidence to CasinoGuru --not here-- of you holding your passport might works in your favor, as it'll be more believable that you didn't tamper with your documents through editing
Yeah, that makes sense. Just make sure you send it via email to the email address the agent gives you and not publicly on their forum. Additionally, the video should show both your passport/ID and your face so that they can see it's you holding your own documents. Suggest it in your casino.guru thread and see what they say about it. they sent 25$ like some refund, account is locked now. Yes i wait for casino guru. but want to write everywhere about this. Because this is total trash. Really funny to say that passport is fake after receiving one photo...
Is there an explanation sent by email or any ways of communication that imformed you where the 25$ is calculated from? If they refunded your initial deposit, 0.032BTC, it should be 650usd-ish, not 25.
I would agree with pmalek, as you've escalated the issue to an arbitrator, we are now have to wait and respect their decision. Meanwhile, albon's suggestion seems made quite a sense; if you don't mind, providing a video evidence to CasinoGuru --not here-- of you holding your passport might works in your favor, as it'll be more believable that you didn't tamper with your documents through editing --unless you're a certified professional CGI creator.
they sent 25$ like some refund, account is locked now. Yes i wait for casino guru. but want to write everywhere about this. Because this is total trash. Really funny to say that passport is fake after receiving one photo...
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