From casino site now is total ignore.
They don't need to talk to you anymore. The communication now goes through the 3rd-party mediator. What's that post about the casino sending you $24.50? Is that to your personal wallet or the casino wallet? My understanding is that your casino account is blocked, as in banned. Can you still log in to it? 
Topic: my expirience on site Trustdice.com SCAM - page 5. (Read 1065 times)
I can see that the ball is already rolling. TrustDice is active in that complaint thread. They claim your documents are forgeries. And 4 days ago they apparently sent the proof to the agent that handles your case. You need to wait for that Nick guy to post his opinion.
Yes, i already made compliant at casino guru site, here is a link: https://casino.guru/trustdice-casino-the-player-s-account-got-blocked
Of course i want to approve that i have real documents, but casino do not want to go something. From casino site now is total ignore.
About mystake that i started to play there, of course, it is 100 % my mistake!
Of course i want to approve that i have real documents, but casino do not want to go something. From casino site now is total ignore.
About mystake that i started to play there, of course, it is 100 % my mistake!
The casino's representative, Coinbox1, will surely not reply to you in your scam accusation thread. He already made the mistake (in his eyes) to engage this community in a discussion and made a fool out of himself. After that, they changed their internal policies and decided not to communicate with this community.
It's impossible to determine if you were cheated by them or if you tried to submit fake KYC data based on the few sentences you wrote in the OP. Theoretically, everything you said can be true, but it can also be a lie. Trustdice will communicate with 3rd-party mediators like AskGamblers or Casino.Guru. My suggestion is compile all the evidence you have against them and begin a complaint process. If they accept your case, post the links to the discussions here so everyone can follow the development.
It's impossible to determine if you were cheated by them or if you tried to submit fake KYC data based on the few sentences you wrote in the OP. Theoretically, everything you said can be true, but it can also be a lie. Trustdice will communicate with 3rd-party mediators like AskGamblers or Casino.Guru. My suggestion is compile all the evidence you have against them and begin a complaint process. If they accept your case, post the links to the discussions here so everyone can follow the development.
I sent all this documents and after about 15 hours my acc was blocked, and then i received email that i my documents are fake. Casino fully ignored my, and do not want to resolve this problem and find any way that i can approve that documents are real. I write few emails, how i can make approvment about my documents, but zero answer. Support only copy passte about fake documents.
Sorry for what happened to you, I hope that Coinbox1 will come here to clarify and solve your problem, he is last active today or you can send him a private message.There is a question for you:
Have you tried to use any Photoshop software to modify your passport? If the answer is no
Then any representative of Trustdice should ask you for a selfie while you hold a passport or a recorded video clip of you. because what they indicated to you that the documents are fake without giving more details is totally unfair.
It is worth noting that there is one of the new complaints on Trustpilot from one of their clients who faced the same problem as you about fake documents, and they explained that their risk department reviewed his documents, but they also did not clarify more details, just copying and pasting their terms without any clarifications or procedures they ask or take from the client so that they make the right decision.
Why do you use a casino that you have not researched about? Past reviews alone from this forum would have deterred you from using them.
Look at this
Look at this
| examplens | 2022-12-20 | Reference | Questionable behaviour in solving accusations against them. Check reference. |
I hope that casino will answer here, because now i have full ignore with emails. can not write to live chat, and casino do not do nothing to get this situation resolved. and do not give me chanse to approve that my id document(passport) is real. If they continue to do this way we need to understand that site is SCAM.
I doubt that will work. They decided to ignore complaints here too Upon reviewing our past communications on this forum, we have decided to stop participating in any topic on this Scam Accusations board going forward.
If there is any complaint post in the future, please direct the complainant to this announcement. We will still be monitoring tickets on reputable arbitration sites e.g. AskGamblers and CasinoGuru to clear up the confusion.
The primary reason for this decision is the behavior of certain members of this board who, at least from our perspective, have repeatedly distorted our statements and made public threats in our previous communications. This kind of conversation they are fond of, and in general, their preferred ways of communication, is not something we should be involved in according to our code of conduct, and it is simply too much for our employees to bear emotionally. Just like most forum members, our employees are living people. Men, women, with family and kids. We have a responsibility to ensure they are not subject to unnecessary emotional harms. For this reason, we found it extremely difficult to continue as before, because our employees' mental health was at risk.
Best,
TrustDice Team
If there is any complaint post in the future, please direct the complainant to this announcement. We will still be monitoring tickets on reputable arbitration sites e.g. AskGamblers and CasinoGuru to clear up the confusion.
The primary reason for this decision is the behavior of certain members of this board who, at least from our perspective, have repeatedly distorted our statements and made public threats in our previous communications. This kind of conversation they are fond of, and in general, their preferred ways of communication, is not something we should be involved in according to our code of conduct, and it is simply too much for our employees to bear emotionally. Just like most forum members, our employees are living people. Men, women, with family and kids. We have a responsibility to ensure they are not subject to unnecessary emotional harms. For this reason, we found it extremely difficult to continue as before, because our employees' mental health was at risk.
Best,
TrustDice Team
Hello. I want to everyone to know, that this site use fake reason to block gamblers when you are lucky to win. After that dicide to block you, you can not write to live chat, and when i wrote to email, they fully ignore me.
Scam report example:
What happened here. I registred 24 02 and made deposit 0.032 btc without any bonus. I played few slots game and won 0.051. made withdraw, after that i deposited 0.02 btc and got 2nd deposit bonus 75%. After all wager was made, withdraw was about 0.075 btc. support asked me to sent id proof, and adress proof. I sent all this documents and after about 15 hours my acc was blocked, and then i received email that i my documents are fake. Casino fully ignored my, and do not want to resolve this problem and find any way that i can approve that documents are real. I write few emails, how i can make approvment about my documents, but zero answer. Support only copy passte about fake documents.
Scammers Profile Link:
https://bitcointalksearch.org/user/coinbox1-2569866
Reference Link:
https://bitcointalksearch.org/topic/trustdicewinbitcoin-casino-free-spins-bitcoin-blog-5126117
i was scammed for about 0.075 btc
deposit was made in Bitcoins
Proof of Payment:
https://www.blockchain.com/explorer/addresses/btc/bc1qk7kku7cmrxt2hz0chglfvrvmnta99stml3fyhg
sorry i do not know how to link the payment, but from by crypto wallet you can see transactions 7f54e36f4816cdbe271d4c4f87ab8bd155f88812566df0d181dc179faf7e6905 and bc1qk7kku7cmrxt2hz0chglfvrvmnta99stml3fyhg
I hope that casino will answer here, because now i have full ignore with emails. can not write to live chat, and casino do not do nothing to get this situation resolved. and do not give me chanse to approve that my id document(passport) is real. If they continue to do this way we need to understand that site is SCAM.
Scam report example:
What happened here. I registred 24 02 and made deposit 0.032 btc without any bonus. I played few slots game and won 0.051. made withdraw, after that i deposited 0.02 btc and got 2nd deposit bonus 75%. After all wager was made, withdraw was about 0.075 btc. support asked me to sent id proof, and adress proof. I sent all this documents and after about 15 hours my acc was blocked, and then i received email that i my documents are fake. Casino fully ignored my, and do not want to resolve this problem and find any way that i can approve that documents are real. I write few emails, how i can make approvment about my documents, but zero answer. Support only copy passte about fake documents.
Scammers Profile Link:
https://bitcointalksearch.org/user/coinbox1-2569866
Reference Link:
https://bitcointalksearch.org/topic/trustdicewinbitcoin-casino-free-spins-bitcoin-blog-5126117
i was scammed for about 0.075 btc
deposit was made in Bitcoins
Proof of Payment:
https://www.blockchain.com/explorer/addresses/btc/bc1qk7kku7cmrxt2hz0chglfvrvmnta99stml3fyhg
sorry i do not know how to link the payment, but from by crypto wallet you can see transactions 7f54e36f4816cdbe271d4c4f87ab8bd155f88812566df0d181dc179faf7e6905 and bc1qk7kku7cmrxt2hz0chglfvrvmnta99stml3fyhg
I hope that casino will answer here, because now i have full ignore with emails. can not write to live chat, and casino do not do nothing to get this situation resolved. and do not give me chanse to approve that my id document(passport) is real. If they continue to do this way we need to understand that site is SCAM.
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