Topic: my expirience on site Trustdice.com SCAM - page 3. (Read 1090 times)

There is now a 3rd-party with CasinoGuru that is looking into the provided documents as well. They have a say, and will comment on the authenticity of what you gave them.

In the first instance, the ruling didn't go your way. Both CasinoGuru and AskGamblers ruled in the casino's favor. I think it was CG that mentioned that they think the provided KYC documents were edited. Two things could have happened:
1) You edited and submitted fake documents
2) TrustDice manipulated and altered the documents themselves

This isn't something a neutral party can possibly know. Only you and TrustDice know what you did and didn't do.

If TrustDice continues to claim that an (allegedly) authenticated document by an official notary is fake, but CasinoGuru says it's real, and the notary has verified it with his signature and stamp, then the casino is the guilty party here. However, if both sides come to a conclusion that you presented a false document, you will lose the benefit of the doubt.

As someone who has tagged this casino in the past for lying and taking money that doesn't belong to them, I have no problem doing it again.

The apostilled passport details document confirms that OP's passport is authentic. So OP had no reason to edit his passport.

Here's a little reminder of why OP got banned:

Trustdice has THREE active 'forged documents' cases at Casino Guru.


They will ask for a video verification call next.

EDIT:
They already accepted the document. Also, OP can't fake it because everything is online these days.
That's why Trustdice asked for an apostille number, so they could check it online.
https://www.latvijasnotars.lv/apostille/verify

Casino already watched my documents. And answered:

YESTERDAY
Hello everyone,



We are glad that the player has provided an official verification by Latvijas Notars.

Our Risk Management department will be in touch with the player for the further steps.



Thank you.

TrustDice Team


Thiss is theirs answer. When i approved my documents you think they will withdraw winning? Of course NO. They will try to create another "fact" why not to withdraw.

TrustDice Casino SCAM

OK, the CasinoGuru website is up and running again and I can see the latest updates. All parties have confirmed they have the needed documents and TrustDice now has 7 days to respond and make a decision. I doubt the OP would have jumped through all these hoops if he wasn't telling the truth. But that's my subjective interpretation of the whole incident. Let's see.
 

I believe he posted the same documents in the thread as well, though the attachments have been protected from the public view since they contain sensitive information. So I think Casino Guru will also be able to verify the documents independently.

@alol1986
You don't need to communicate with the casino at all at this stage. The mediator between you and the casino is now Casino Guru. I can see from the last reply in your CG thread that TrustDice has confirmed they have received the document. Now you have to give them some time so inspect it. Have you provided the same document to Casino Guru as well? There seems to be some maintenance now on the CG website and I can no longer check it.

I'll advise you to exercise some patience, the case is still under CG mediator's review with 3 days left on the timer, and they're yet to decide the next step. Assuming you're the wronged side here and the proof you gave to CG is the undeniable one that you sent an original, untampered docs for KYC to TD on the first place, thus, suggesting that TD were the one editing the evidence prior to submitting the said evidence to CG to better fit their narrative --have to say, this is not the first time they twist things to works in their favor-- it's quite rational that they'll keep silent for as long as they can. No one want to jump so quick to admit their misbehavior.

I'll also suggest you to refrain from spamming their ANN with tantrums, it didn't contribute anything towards your case. If you want to do something that's more beneficial and impacting, I advise you to focus yourself on an effort to reach AskGamblers and ask them if they could to re-open the case instead, giving you a chance to provide evidences from your side that you did nothing wrong, and the evidence submitted by TD to them was a foul play.

There are instances AG reopen a previously closed case to be re-reviewed. Again, assuming your proof is solid, you could at the very least revoke AG's verdict that you're the one cheating TD and made them see what actually happened.

IMO that's better than throwing posts on their ANN that came to a deaf ear.

Yes, i sent email to casino. And casino also can see this documents in my complaint. After i uploaded it, from casino TOTAL IGNORE. No any response. Scam now are proven.

TrustDice casino tryed to scam with fake reason. Now everyone need to know, this casino are total SCAM

You're trying to say you've sent the notarized documents to CasinoGuru? Or you sent them to TD's security team instead? I see that you have a post that's currently under review on CG, I hoped it's the notarized documents. If it isn't and you hadn't send them to CG, I'll advise you to offer them to the CG's representative overseeing your dispute. As far as I understand, both CG and TD were expecting you to submit them to the CG instead of directly to TD's security team.

I sent notarised documents to casino, but scam casino now ignore.

This appostile service do not work for id or passport. But man from forum helped me, and now i know what i can do. You can read Poika post, i asked notarius and he said that is possible to verify with appostile my passport data (https://www.pmlp.gov.lv/en/statement-about-individual-himselfherself-or-another-person)

I understand that you can not ask for your passport to be appostiled, but can it be legally verified by the notary? On your last... banter with their CM on their ann thread, they indicated that they didn't strictly requiring an apostilled verification, a simple "can be verified officially" is enough. Maybe you misunderstood what they asked on CG, although I'll have to say that I think you're not the only one misunderstood their statement, given what's said is,



But yeah, common mistake, simple misunderstanding, their CM love to twist words, or whatever, so let's move on. Is it possible to get a *.asice file from a notary for your passport? Maybe this method is easier than the one mentioned above. It's all they asked now to verify your identity,

Thanks you, i will try to find how to do it.

Maybe this could work?

Everyone can take one contact from list of notarius phone. Call and ask, are possible to make appostile to passport or not.
https://www.latvijasnotars.lv/
IT IS IMPOSSIBLE. Appostile are possible to make only for documents where you need to approve someone signature or seal.

I think a little bit more context will be helpful here. The article you pointed out was talking about these paragraph, translated by google:


So basically you're pointing out that your govt didn't allow a legalization of derivatives --not sure I understand this part-- and translation for your passport? Wasn't the passport, the document we want to be legalized here, is the original, non-translated one?

I can not do it, because it is impossible. Can not make this procedure with passport.
Check it: https://m.likumi.lv/ta/id/155411-dokumentu-legalizacijas-likums
point 7 . 4

I gave the legalization process document a read, the procedure for said verification is quite... not simple, at least not as simple as directly verifying the validity of the document by directly video conferencing with TD's representative. OP has to get an appointment online with a nominated notary selected by the govt based on their region, prepare a device and/or install an app that enable them to sign a message online, and pay some fee. But I have to agree that it's probably the best way to make sure that the passport verification is as legal and neutral as possible, given it's checked and validated by an appointed notary.

My question to OP is quite the same: will you do it? If I may be honest, I would really love to see what's the end of this case tell us as it's quite an interesting story.

So they now do what you to do this procedure. Do you think you will be able to do it?



This is taking longer than I expected, for sure, But good thing is that Casino Guru is giving everyone fair ground to prove that they are right.

Casino Guru reviewed my situation, and now TrustDice casino are marked with BAD REPUTATION.
Casino Guru asked to make video verification of my person. I already wrote that of course i can do it, without any problem. What a new reason casino will try to find to do not pay?! But now you can see that casino now have bad reputation, link here: https://casino.guru/trustdice-casino-the-player-s-account-got-blocked
So now my words became facts.