14.1 is vague, but IMO the way I read it it basically says in terms of the website "we are not responsible if we screw up and we are not responsible if you screw up"
20.1 is their total get out of responsibility clause.
I'm not saying giving other people back their money and not you is right.
I'm not saying you should not be angry.
What I am saying to you, and others, is these places all have T&C that are draconian in how they state they have no responsibility for anything, and that they don't have to do anything they don't want to.
At some point in time there is going to have to be a reckoning either we accept it's the wild west and the people running these sites can do what they want.
OR
Laws and regulations and restrictions and other things are going to have to happen and people using these sites are going to have to submit to KYC and other things and the sites will have to have regulators watching over them.
Otherwise things like this are going to keep happening.
Brutally honestly, I have been meaning to post something like this for a while, this AM when I saw your post I did a quick look and saw that yes it's another Curaçao casino.
Want to know the best reason not to use them, Curaçao is part of the ABC islands. Aruba, Bonaire and Curaçao.
From their T&C 6.1:
As at the time of writing, You are forbidden to register on the Website and / or use our services if You are a resident of any of the following territories:
Afghanistan, Aruba, Australia, Austria, Belgium, Bonaire, Curacao........
Or to put it another way. "We are so scummy we don't want local people using us because they can actually do something about it"
A bit OT but it makes the point, Native American casinos here in the USA for the most part are on tribal land. Unlike casinos in Nevada or New Jersey or other locations that have the state run agencies that monitor the casinos most Native American casinos are regulated by the tribe, you know the people making the money. Slot machine malfunctions sorry you loose. Dealer miscounts your payout, sorry the payout was correct and so on. There are many many many reports of this in the smaller casinos that make the local news and at times public opinion forces them to make it right. More times then not, the player gets screwed.
If you want to gamble and there is no other option I can see going to one of them. But, you can drive 90 minutes in 1 direction and go to a Native American casino or drive 90 minutes in the other direction and go to a more regulated one then if you go to the tribal one then well if something goes wrong that's on you. It's not a secret and it hurts the legitimate casinos run by tribes.
Anyway, the point is that the Nevada Gaming Control Board or the NJ Casino Control Commission take away a lot of freedom of what the casinos can do / what they can offer. But, players know that if there is an issue you can go to an external regulating body and hopefully get some satisfaction.
Here with issues like yours and ones others are having, you have no where to go. Sooner or later, something is going to have to give. Be it regulation or just a mass exodus of users to regulated places.
-Dave