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Topic: Off-Topic - page 128. (Read 384417 times)

legendary
Activity: 1456
Merit: 1018
HoneybadgerOfMoney.com Weed4bitcoin.com
August 06, 2013, 06:18:51 PM
It is not their responsibility to try to "resell" the item that is custom ordered and built for you.

Just like that same furniture maker shouldn't have to try to resell the custom work they did for you if you agreed to the terms knowing it could take a little longer to build than initially thought.

However none of these analogies really matter because in this case it is Customer Greed,

They see opportunity elsewhere and will try to screw anyone in their path to try to get ASIC mining equipment.

Don't give me this Holier-than-thou act either. I'm not buying it, anyone at this point that wants a refund just wants to spend their money on a different ship that they think will sail sooner.

I would disagree with you that these are custom items.

Quote
cus·tom /ˈkəstəm/

Adjective
Made or done to order for a particular customer: "a custom guitar".

These are neither made to order nor for a particular customer.

And it is not our responsibility to make sure that they make a profit or continue to operate.

I would also like to add that regardless of whether terrahash wants to or not, they are obligated by law to issue timely and full refunds.

ASIC manufacture's mantra:  Don't let a silly thing like the law get in the way of my profits.

such a wise simpson's referencer
legendary
Activity: 1764
Merit: 1756
Verified Bernie Bro - Feel The Bern!
August 06, 2013, 06:13:18 PM
It is not their responsibility to try to "resell" the item that is custom ordered and built for you.

Just like that same furniture maker shouldn't have to try to resell the custom work they did for you if you agreed to the terms knowing it could take a little longer to build than initially thought.

However none of these analogies really matter because in this case it is Customer Greed,

They see opportunity elsewhere and will try to screw anyone in their path to try to get ASIC mining equipment.

Don't give me this Holier-than-thou act either. I'm not buying it, anyone at this point that wants a refund just wants to spend their money on a different ship that they think will sail sooner.

I would disagree with you that these are custom items.

Quote
cus·tom /ˈkəstəm/

Adjective
Made or done to order for a particular customer: "a custom guitar".

These are neither made to order nor for a particular customer.

And it is not our responsibility to make sure that they make a profit or continue to operate.

I would also like to add that regardless of whether terrahash wants to or not, they are obligated by law to issue timely and full refunds.

ASIC manufacture's mantra:  Don't let a silly thing like the law get in the way of my profits.
member
Activity: 61
Merit: 10
August 06, 2013, 06:07:06 PM
It is not their responsibility to try to "resell" the item that is custom ordered and built for you.

Just like that same furniture maker shouldn't have to try to resell the custom work they did for you if you agreed to the terms knowing it could take a little longer to build than initially thought.

However none of these analogies really matter because in this case it is Customer Greed,

They see opportunity elsewhere and will try to screw anyone in their path to try to get ASIC mining equipment.

Don't give me this Holier-than-thou act either. I'm not buying it, anyone at this point that wants a refund just wants to spend their money on a different ship that they think will sail sooner.

I would disagree with you that these are custom items.

Quote
cus·tom /ˈkəstəm/

Adjective
Made or done to order for a particular customer: "a custom guitar".

These are neither made to order nor for a particular customer.

And it is not our responsibility to make sure that they make a profit or continue to operate.

I would also like to add that regardless of whether terrahash wants to or not, they are obligated by law to issue timely and full refunds.
full member
Activity: 215
Merit: 100
August 06, 2013, 05:48:33 PM
TH does not seem to be answering requests for refunds.

TH secretly snuck in a "no-refunds" policy at the last moment before opening up pre-orders.

You have a valid point, but knowing everything you know and how the BTC business works,
and the fact that none of these companies are venture funded or have a million dollars to fall back on,
do you think its unreasonable to say that they are not going to do refunds?

if you put it in the context of your neighborhood plumber and you tell them I want you to re-model my kitchen,
and you pay them upfront and they go out and get you custom marble, cabinets, stove, refrigerator and they layout the money and then you come along a week or month before they are to deliver and say "I want a refund"

What do you expect to get back from them after they have spent 80% of your money?

And the excuse of "Well they can just sell my order to someone else" is not valid, because it's your order, you go sell it. They have already invested your money in office space, boards, components, heatsinks etc.



Go away with your logic! That is frowned upon here!

+1

hahaha

That is a completely false analogy. If you order someone to build you a custom piece of furniture and you pay a hefty sum up-front with the expectation that they will be open and honest with their dealings as well as to respond to inquiries regarding your goods then it is perfectly acceptable to attempt to cancel the transaction if they do not do those things.

Further, your analogy fails in that it describes a custom made addition to your personal property. These are bitcoin miners that Terrahash can re-sell. They lose nothing by giving a refund to those customers who want them. Especially those customers who were never made aware that "no refunds" was going to be the operable method of doing business. I for one would have never purchased anything from them had I known that.
hero member
Activity: 854
Merit: 500
August 06, 2013, 12:50:07 PM
TH does not seem to be answering requests for refunds.

TH secretly snuck in a "no-refunds" policy at the last moment before opening up pre-orders.

You have a valid point, but knowing everything you know and how the BTC business works,
and the fact that none of these companies are venture funded or have a million dollars to fall back on,
do you think its unreasonable to say that they are not going to do refunds?

if you put it in the context of your neighborhood plumber and you tell them I want you to re-model my kitchen,
and you pay them upfront and they go out and get you custom marble, cabinets, stove, refrigerator and they layout the money and then you come along a week or month before they are to deliver and say "I want a refund"

What do you expect to get back from them after they have spent 80% of your money?

And the excuse of "Well they can just sell my order to someone else" is not valid, because it's your order, you go sell it. They have already invested your money in office space, boards, components, heatsinks etc.



Go away with your logic! That is frowned upon here!


Sorry!  Sad

Let's try this......

What makes you think she is a witch???
member
Activity: 60
Merit: 10
August 06, 2013, 12:48:29 PM
TH does not seem to be answering requests for refunds.

TH secretly snuck in a "no-refunds" policy at the last moment before opening up pre-orders.

You have a valid point, but knowing everything you know and how the BTC business works,
and the fact that none of these companies are venture funded or have a million dollars to fall back on,
do you think its unreasonable to say that they are not going to do refunds?

if you put it in the context of your neighborhood plumber and you tell them I want you to re-model my kitchen,
and you pay them upfront and they go out and get you custom marble, cabinets, stove, refrigerator and they layout the money and then you come along a week or month before they are to deliver and say "I want a refund"

What do you expect to get back from them after they have spent 80% of your money?

And the excuse of "Well they can just sell my order to someone else" is not valid, because it's your order, you go sell it. They have already invested your money in office space, boards, components, heatsinks etc.



Go away with your logic! That is frowned upon here!

+1

hahaha
hero member
Activity: 854
Merit: 500
August 06, 2013, 12:32:33 PM
TH does not seem to be answering requests for refunds.

TH secretly snuck in a "no-refunds" policy at the last moment before opening up pre-orders.

You have a valid point, but knowing everything you know and how the BTC business works,
and the fact that none of these companies are venture funded or have a million dollars to fall back on,
do you think its unreasonable to say that they are not going to do refunds?

if you put it in the context of your neighborhood plumber and you tell them I want you to re-model my kitchen,
and you pay them upfront and they go out and get you custom marble, cabinets, stove, refrigerator and they layout the money and then you come along a week or month before they are to deliver and say "I want a refund"

What do you expect to get back from them after they have spent 80% of your money?

And the excuse of "Well they can just sell my order to someone else" is not valid, because it's your order, you go sell it. They have already invested your money in office space, boards, components, heatsinks etc.

legendary
Activity: 3878
Merit: 1193
August 06, 2013, 11:57:08 AM
TH does not seem to be answering requests for refunds.

TH secretly snuck in a "no-refunds" policy at the last moment before opening up pre-orders.
hero member
Activity: 854
Merit: 500
August 06, 2013, 09:56:39 AM
TH does not seem to be answering requests for refunds.

Did you request a refund?

Yes, multiple times.

Check your PM
newbie
Activity: 46
Merit: 0
August 06, 2013, 09:52:50 AM
I think Terrahash, out of courtesy and appreciation to its first batch customers (us guys)... should consider offering us a Second Pre-order opportunity prior to reopening to the public,,,and maybe offer all of us who have hung tight with them a chance to purchase up to 2-k64's or 8-k16's  (128 chips) for example" at a respectable discount ( even 5-10% Smiley ), But only after the first batch has shipped and been received. Thus giving us a chance to help make up for lost time if any, or just a way to say thank you! If they ship us, then they know we are good paying customers, and it would be easy to to do for Terrahash as they would have the production machine rolling, and they would know, by limiting the amounts of G/Hash we can reorder at max, then there would be no big surprise for them in inventory counts. I think something like this could be a WIN WIN for us as well as Terrahash!...Think about it please Terrahash..... Might would be a good contolled stratigic order move that would serve your budget well and smoothly....Even if only for a limited 12 hour hour order window for us,,,so long as we get an email first! Ok, just thinking outside the box ,,,maybe wishfull thinking but deserves some consideration I would think Smiley

+1 If they decide to persue the next gen of ASIC chips.
hero member
Activity: 826
Merit: 500
Crypto Investor ;) @ Farmed Account Hunter
August 06, 2013, 09:48:10 AM
TH does not seem to be answering requests for refunds.

They cant seem to post much of anything either. Sad
Like: " Hey, we are trying to contact Avalon to figure out what/when..." etc.., would go a long way here.

They have posted here twice already today,

What would you like their post to say that would make you feel ok?

While they are letting us know what's going on on their side I haven't heard anything from them regarding trying to figure out where the chips are.
I am ok either way, BF I am sure can deliver by the end of the month. Smiley

Not sure how/who caused TH to be put in a bad position by promises of chip deliveries by certain date. That's who gets the blame at this point.
legendary
Activity: 2198
Merit: 1000
August 06, 2013, 09:47:47 AM
I'm still content with my order even if it doesn't make as much as I thought it might.

I'll be even more happy if they do clock the boards to 350, or if they go higher but I ordered a 180GH Unit and if it does more than that, great!

224GH if the chips run consistently at 350MH - I'd say to expect 205ish. That's an extra "Bitfury $1300 miner" right there for free Wink

The bitcoin price seems to be heading up, there are a lot of new ventures that got backed in the past couple months that are opening their doors, some countries are even getting closer to go through what Cyprus did.

If we get these boards by the end of August (Hurry the F up Avalon) I think we'll be fine.


@Zurg, they've been contacting Avalon, when I went there last Monday they had stated there's nothing Avalon can do and they will receive the chips when they receive them.

I know it is easy to blame Terrahash because they have your money, but don't be ignorant by blaming the wrong company.

Once there is confirmation of chips sent and received, then count the days until your receive your product. That's when Terrahash will be on the hook.

Agreed.
hero member
Activity: 574
Merit: 501
August 06, 2013, 09:46:00 AM
TH does not seem to be answering requests for refunds.

Did you request a refund?

Yes, multiple times.
legendary
Activity: 2198
Merit: 1000
August 06, 2013, 09:44:41 AM
TH has been giving us details of what the staus is on many things surrounding the boards and production of them. And they have been logging into this thread a little more frequently and answering questions. Im sure they are axious to as we are. It would seem they are doing all they can to be ready when chips arrive. However I am still waiting for a support website for downloading software, connecting the boards to power, chaining the boards and so on,, etc....they had responded to an email I sent early on saying this was forth coming?

"WHERES THE CHIPS" lol
hero member
Activity: 854
Merit: 500
August 06, 2013, 09:36:33 AM
TH does not seem to be answering requests for refunds.

Did you request a refund?
hero member
Activity: 854
Merit: 500
August 06, 2013, 09:34:35 AM
TH does not seem to be answering requests for refunds.

They cant seem to post much of anything either. Sad
Like: " Hey, we are trying to contact Avalon to figure out what/when..." etc.., would go a long way here.

They have posted here twice already today,

What would you like their post to say that would make you feel ok?
hero member
Activity: 826
Merit: 500
Crypto Investor ;) @ Farmed Account Hunter
August 06, 2013, 09:31:45 AM
TH does not seem to be answering requests for refunds.

They cant seem to post much of anything either. Sad
Like: " Hey, we are trying to contact Avalon to figure out what/when..." etc.., would go a long way here.
hero member
Activity: 574
Merit: 501
August 06, 2013, 09:26:40 AM
TH does not seem to be answering requests for refunds.
hero member
Activity: 854
Merit: 500
August 06, 2013, 09:23:50 AM
It's six of one and half dozen of the other.

You can get a refund and get on the end of the Bitfury line or wait about the same time and get your TH order.

It's all according to where you are in the TH queue.

P.S. If you think TH is going to refund everyone you are fooling yourself.
hero member
Activity: 826
Merit: 500
Crypto Investor ;) @ Farmed Account Hunter
August 06, 2013, 09:23:10 AM
are these guys legit? they seem kind of flaky with responding to refunds, queue position, support tickets and basic communications. also i am trying to find info on how many people cancelled and or got/asked for a refund, if i order now what will be my queue position?

edit: there seems to be alot of backlash on refunds, I just googled them and see a ton of sites badmouthing them, why dont they stand up for themselves?

nobody answered my questions regarding refunds and cancels, it looks like only a handfull of people are still holding their orders?

are you guys cancelling to go with bitfury or others instead?

Kinda hard to cancel a bank wire... lol
I purchased BF a while back when they opened up for August sales.
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