Topic: Official BITMINE CoinCraft series 28nm ASIC miners thread - page 149. (Read 565252 times)

It's who do you trust...

People with ZERO POUNDS ON THEIR BANK ACCOUNT, or somebody whose share capital is 1 mio CHF ?

http://companycheck.co.uk/director/918234560

very right! they already promised 4 times TWO WEEKS (TM) to me... i´m very sure mondays promise was not the last two weeks (TM) shipping promise.

ROI is not existing anymore, but hope is still there... 

I haven't been following HashFast, but Bitmine is a different company.
If Bitmine does not honour their CPP, then it is worthless. However, at this point we have no reason to believe that they won't honour it. What has happened so far is that they are late on delivery, but it seems that delivery will happen very soon... I guess within Two Weeks (TM).

i will be faster than you 

I ordered a Coincraft desk back in November,  it was originally going to be last week of January but they said they were sold out of those so it is officially a first week of February order.  I am really surprised that Bitmine doesn't spend the small amount of time it takes to update this forum every day or two,  and or/ have Twitter updates and have email updates to customers.  That would certainly reduce the amount of calls/emails/tickets that they would need to process.    While a delay is frustrating, a simple communication strategy on their part would go a long way to smoothing things over,  especially in relation to the customer protection plan which should help reduce the damage by the lateness.


Here is the response I received from Bitmine today in relation to my question about the progress and the customer protection plan:

They did mention they have shipped units,  has anyone out there received a tracking no. ?

===========

I know, it is useless to post to Mr. Massaratto, but I would like to do so for documentation purpose:
31.January: Mr. Massarotto posted: “PRODUCTION STARTED”
12. February: Mr. Massarotto posted: “FIRST COINCRAFT UNITS LEAVING OUR WAREHOUSE THIS WEEK”
19. February: we get informed by Zefir Kurtisi: “..fact that shipping did not start as expected”
(btw: Thanks Mr. Kurtisi, you are the most reliable person working for this company)

I ask myself now:
How can you start production end of January without PCB? Did you intend to mount the chips on a cardboard?

As much I understand in the moment:

* 0 units are shipped right now?
* To deliver e.g. the January batch it will take another 8 weeks (if you manage to get 10 units produced per day, which seems not to be
   possible in the moment)?
* Based on the 10 units per day you had not 10 lousy PCB’s for a first shipment ?
* The rigs are still not in rtm status, but are still sold with unrealistic delivery dates?
* Do you see a realistic chance to get just ONE unit shipped within the 61 days of your customer protection plan? How will you archive
   this?

What makes me more worry:
I expect you will get latest end of February a lot of refund requests. How long will your company be able to refund ?

Mr. Massarotto I believe this would be the perfect moment (may be the last) to communicate now in a clear and open way.

CPP is just a lame, heart- and mindless copy of the HashFast MPP and I think you know how this "protected" anyone. So good luck to you all. Where's nothing left to share, there's nothing left to get.

Thanks Zefir! It makes no difference to the delay to know the details, however it helps us immensely because knowing details gives us reassurance that progress is being made, and provides us with real information rather than the rampant speculation that occurs when we have no information.

This is my third pre-order: Butterfly Labs, KnCMiner, and now Bitmine.  So I've been down this path before. Obviously I'm not happy with the delays, however I am happy with the CPP. None of my other pre-orders had that. My BFL order took 6 months to be delivered, and there was no compensation at all.

I do think that Bitmine should commit to a regular communication - even if it was just a weekly update, "warts and all" of how things are going.

I'd like to add that I personally believe that Bitmine are working as quickly as they can on this project. They have a huge incentive to do so, not only to keep their customers happy, but also because under the CPP their profit margins get squeezed for every 10 days of delay. No company wants to have irate customers and reducing profits. And I totally don't subscribe to the "conspiracy theory" that they already have the miners and are mining with them. That doesn't make any sense. These are genuine technical delays, I work in IT and I know what it's like. The ASIC chips have only recently been delivered, there's only so far you can go designing a PCB without the chips. With actual chips you find that your assumptions and simulations were subtly wrong and you may need to go back to the drawing board for the PCB.

Has anyone else requested a refund for their order?

I'm order number 14XX, I originally placed an order for (2) avalon clones. I've been very patient until this last delay. I'm just tired...

Christian @ Bitmine originally promised my order shipped by the 3rd week of December. I could dig the old email out of my archives if required.

It's now near the end of the 3rd week of Feb. That is 61 days by my count.

Has anyone else asked for their refund yet ? I just sent an email requesting for my refund + 10%. I will be calling them until I get an answer from them.

Is there a group of Bitmine customers who are ready to purse Bitmine legally if they do not honor their customer protection plan ? If so, i would love to be involved in this.

Hi zefir

thanks for the update and the details.

As  Finnminer also mentioned, in case sombody is running late and he/she knows it beforehand, I expect him/her to tell me beforehand and not just at the moment the meeting should take place - or even worse just let me find out myself since nobody is showing up.
Most probably you would object yourself e.g. if you drove the entire 200km to bitmines HQ for a birectors'/board Meeting just to find out, that Giorgio canceled the Meeting and did just not inform you.

I personally also prefer to have some details. Since any delay is lowering my confidence level i have in somebody/something, the other party can (partially) regain this "lost trust" in providing me Information why they are late, what the workaround/solution is and how/if they are gonna make up the delay.
e.g. if I don't get my salary by the end of the month, I do like to have an Explanation why. Just realizing that it is not there is not enough for me. They might have an excuse for that and provide me a new deadline, when I should have my money. But them just telling me "we have a delay" for weeks without stating why and what their actions/plans are to resolve this would drive me crazy.

whatsoever:

you are talking about Desk PCBs only here right? Do you have any news about the Rig PCBs?



Yes please, I highly appreciate your updates.
[/list]

Dont know what to say...
It is a nightmare...

come on Bitmine. You cannot treat your customer's this way. How do you think you will doing business in the future when nobody will buy hardware from you?

Again deathly silence from BITMINE! 

Looks like they are sitting on the desk, not working on the desk.

They are done with the Desk and could start shipping that soon but they are far off from being done with the Rig, is that correct?

+1, thanks again.

Compared to Bitmine AG, the Ticino Debt Enforcement handles business in an exemplary manner. I requestet the "Betreibungsauszug" yesterday, already got it today. I don't want to post or link the entire file here, since i don't want to infringe the swiss laws of data protection.

So far, only one guy (most likely a customer) filed a "Betreibung" in the amount of 13'956.57 Swiss Francs (15'630 USD). Bitmine AG opposed against the right to enforce. I'm going to be the next person who'll be shown in this "Betreibungsauszug". The CHF 70.00 is nothing compared to the amount i gave to Bitmine.

If someone needs further information about the file or how the swiss laws of compulsory execution work, don't hesitate to contact me.

Thank you Zefir for the update.
Better to know something than nothing

BTC will rise to $10000 sooner than you might think  

+1

giorgiomassa,
Greetings to you from Ukraine! 

You burn in hell!!!!! 

https://bitcointalksearch.org/topic/now-open-bitmine-coincraft-a1-asic-chip-sale-1-chip-minimum-in-stock-now-463645