I've said it so many times, I have submitted two tickets on the support page and I have received two automated emails. I have not been contacted by any real staff member. What is going on?
Same here, sent in a ticket, got the auto mail, nothing since that. 
Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 135. (Read 495996 times)
April 14, 2013, 10:55:08 PM
April 14, 2013, 10:34:58 PM
More Places to complain about these scammers:
FTC
https://econsumer.ftccomplaintassistant.gov/
Google+ community where people who would like to join together to get a lawsuit going can organize.
https://plus.google.com/communities/112177264311909940483
BBB
http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331
Reddit
http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/
RipOffReport.com
http://www.ripoffreport.com/Search/bitinstant.aspx
NY Small Claims
http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml
*****************************************************************************************************FTC
https://econsumer.ftccomplaintassistant.gov/
Google+ community where people who would like to join together to get a lawsuit going can organize.
https://plus.google.com/communities/112177264311909940483
BBB
http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331
http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/
RipOffReport.com
http://www.ripoffreport.com/Search/bitinstant.aspx
NY Small Claims
http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml
Without going through every page, My appx specs for your Caveat Emptor:
Apr 3, 2013 1st day Cash Sent & Taken $480.05 Stopped at BitInstant Apr 4, 2013 2nd day Contacts get no BI response. LIVE Chat is a fraud: goes to webmail. Phones not responded to. Emails not responded to.
Apr 5, 2013 3rd day No BI response 
Apr 6, 2013 4th day NO response Apr 7, 2013 5th day NO response Apr 8, 2013 6th day SUPPOSEDLY on this 3rd party FORUM 4/8 "List" by Ursay (not BitInstant's official website) Apr 9, 2013 7th day NO resolution -- NO money -- BitInstant still has it. --Mocking by Customer no-service Apr 10, 2013 8th day NO resolution -- NO money BitInstant still has it. Apr 11, 2013 9th day NO resolution -- NO money -- BitInstant still has it. Apr 12, 2013 10th day NO resolution -- NO money -- BitInstant still has it. Friday surprise was supposed to make us happy. LOL Apr 13, 2013 11th day NO resolution -- NO money -- BitInstant still has it. Apr 14, 2013 12th day NO resolution -- NO money -- BitInstant still has it.Not accusing, that's for court, but here's the definition of FRAUD:
http://legal-dictionary.thefreedictionary.com/fraud
"A false representation of a matter of fact—whether by words or by conduct, by false or misleading allegations, or by concealment of what should have been disclosed—that deceives and is intended to deceive another so that the individual will act upon it to her or his legal injury." ....
Read the rest.
And should you want to do something about it:
http://www.consumerfraudreporting.org/stateattorneygenerallist.php
And No Ursay, If we get our money, I don't want to shut you down. It's been almost 2 weeks on mine, so YES if we don't get our money, Dang right you OUGHT to be shut down. Happens all the time, and I'm confident that another who respects contract law and customer service will replace you (BitInstant).
April 14, 2013, 10:24:17 PM
Ursay, I haven't heard back from support from either of my two submitted tickets. You said you escalated my issue, but what exactly does that mean? Blockchain.info is now showing that address as being $131 short.
Are you seriously expecting me to make up the difference from my own pocket? I need the exact amount I gave your service, you are wasting my time and money.
I'm beyond livid right now, I cannot believe this.
Are you seriously expecting me to make up the difference from my own pocket? I need the exact amount I gave your service, you are wasting my time and money.
I'm beyond livid right now, I cannot believe this.
Your case has been logged and support is looking into your issue so we can provide you with a solution. Please be patient.
No, I haven't had any contact with your support. If I didn't come on this forum and hassle you, I wouldn't have heard from anyone at all. Do you think that's reasonable?
It is still not clear if you've logged your issue at bitinstant.com/contact and if you've received an email that states customer service is working on your issue. Can you help me understand this? Thanks.
I've said it so many times, I have submitted two tickets on the support page and I have received two automated emails. I have not been contacted by any real staff member. What is going on?
April 14, 2013, 10:23:01 PM
Bitcoin-24x is ONLINE!!!
https://alpha.bitcoin-24x.com
They are opening the bitcoin-24x system again with Engine 2.0 (including the fix for transfer procedures).
Withdrawal and deposit through SEPA is not available at this time.
They are still converting all accounts to version 2.0 which will take some time. But because of the pressure, the new alpha engine 2.0 is now available on https://alpha.bitcoin-24x.com/
https://alpha.bitcoin-24x.com
They are opening the bitcoin-24x system again with Engine 2.0 (including the fix for transfer procedures).
Withdrawal and deposit through SEPA is not available at this time.
They are still converting all accounts to version 2.0 which will take some time. But because of the pressure, the new alpha engine 2.0 is now available on https://alpha.bitcoin-24x.com/
April 14, 2013, 10:22:04 PM
Always send cash to the exchange then you are in control of the price. 
That is the best advice someone could give. I undersign. You get then exact amounts and don't stay complaining about discrepant exchange rates at time of processing/conversion.
In my case, I had cash deposited to gox through BI. At the time, BTC was $85. I was buying ahead of what I knew was an imminent rise in BTC value. We all know how it skyrocketed a day or two later...
April 14, 2013, 10:17:28 PM
Always send cash to the exchange then you are in control of the price.
That is the best advice someone could give. I undersign. You get then exact amounts and don't stay complaining about discrepant exchange rates at time of processing/conversion.
April 14, 2013, 09:59:50 PM
More Places to complain about these scammers:
FTC
https://econsumer.ftccomplaintassistant.gov/
Google+ community where people who would like to join together to get a lawsuit going can organize.
https://plus.google.com/communities/112177264311909940483
BBB
http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331
Reddit
http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/
RipOffReport.com
http://www.ripoffreport.com/Search/bitinstant.aspx
NY Small Claims
http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml
FTC
https://econsumer.ftccomplaintassistant.gov/
Google+ community where people who would like to join together to get a lawsuit going can organize.
https://plus.google.com/communities/112177264311909940483
BBB
http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331
http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/
RipOffReport.com
http://www.ripoffreport.com/Search/bitinstant.aspx
NY Small Claims
http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml
Congrats SingleByte on getting YOUR money. How many hours was that? Haven't seen your report links in a couple of days and NOW it sounds like they're going to take the weekend off. Hey it's party time right? Screw the guys whose money we have.
Taking the weekend off? I've been posting yesterday AND today. Can you see my posts?
Yes< URSAY, I see your posts. I also saw your post to CHASE where you said you AND/OR other people supposedly working on our cases will resume activity MONDAY, so quit your BS. Since I can't put it 2 quotes that I know of, here's the CUT n Paste to refresh your memory of non-weekend workers:
URSAY
Hero Member
*****
Online Online
Posts: 1301
BitInstant Support
View Profile WWW Personal Message (Online)
Ignore
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
2013-04-13, 19:29:26
Reply with quote #5378
Quote from: chase1420 on 2013-04-13, 16:15:04
Hey URSAY, I'm from the 4/10 List and I thought yesterday the support was gonna handle all the people who had problems with execution price.
any update?
I was told that it was going to be worked on. If that is not the case then I will remind the support rep whenever I see him online or in the office on Monday.
April 14, 2013, 09:56:26 PM
Need a new Gox code?
Someone is about to start resending those orders thru tonight!
YAY!
Someone is about to start resending those orders thru tonight!
YAY!
YAY!
April 14, 2013, 09:50:14 PM
Always send cash to the exchange then you are in control of the price.
April 14, 2013, 09:49:24 PM
ursay,
i have sent bitinstant and you all my order details. paid using zipzap, when i contacted support i even through in my btc wallet address and i still have not seen a result even after i completed a different set of instructions each to get this resolved.
i have sent bitinstant and you all my order details. paid using zipzap, when i contacted support i even through in my btc wallet address and i still have not seen a result even after i completed a different set of instructions each to get this resolved.
April 14, 2013, 09:47:51 PM
Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.
Thanks for posting. Again I apologize for any issues you have experienced. If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you. Would this be okay?
Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.
Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.
Order ID # ?
This is the one I got today which successfully deposited funds to gox:
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
This one is the original I got on Match 28: OrderID: 412773bf-8dc9-4316-99be-317fe346947e
THANK YOU URSAY !!!
I'm sorry but could you please be clear about what I am looking into? I only need information regarding orders that you have a problem with. Thanks for clarifying!
Ursay, You asked me to provide you with an order ID so you could look into an execution price. In my last post, I provided you with both the order ID for my original transaction on march 28, which was unsuccessful( when BTC was $85), and the order ID for the successful deposit that finally made it to my gox account today. I wasn't sure which you would need in order to look into the execution price, so I gave you both. Please let me know if there's something else I need to do. Thanks much.
Give me exact figures. What did you receive? What did you expect?
@URSAY
Oh , got ya. Well, at the time of my deposit on March 28 btc was apx. $85, and today was bought at $95.90. I saw it posted here that Bitinstant would be honoring the BTc value at that time of their failed deposits. But how do you do that if the BTC was purchased from GOX and BI isn't actually supplying me with the BTC? Honestly, I'd just be happy if Bitinstant would reimburse me for it's transaction fees at least. I mean, I don't wanna sound like too much of a bitch , but putting me through what BI just put me through for 2 weeks, costing me $ in BTC value, and then charging me apx. $25 for its service just feels a bit like a slap in the face to me.
April 14, 2013, 09:41:55 PM
Usray and support thanks for all the help. Money is in the account.
Sorry for the delay! I just manually processed your order, and you should
receive your funds shortly. Thanks!
---
Sincerely,
Mandrik
---
To rate this answer or view ticket history please follow the link:
Sorry for the delay! I just manually processed your order, and you should
receive your funds shortly. Thanks!
---
Sincerely,
Mandrik
---
To rate this answer or view ticket history please follow the link:
April 14, 2013, 09:41:21 PM
Ok so my order from 4/12 was pushed through. However, I only recieved 3.70151298 Bitcoins on a cash amount of $476.257605 including fees. Without fees I paide 496.05.
Regardless, that is obv not the proper amount of bitcoins. Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.
Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used. It was indeed used for the initial report to push through the transaction.
So, how do I request the proper amount of bitcoins?
Regardless, that is obv not the proper amount of bitcoins. Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.
Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used. It was indeed used for the initial report to push through the transaction.
So, how do I request the proper amount of bitcoins?
Order ID # ?
f2275a92-c99a-4be1-a106-3db4ddd1717f
also, I do not want the bitcoins to go to the initial bitcoin address.
I'm showing a transaction hit your address for 3.70151298 BTC. Is this not your BitInstant order?
I was due $476.257605 worth of bitcoins. I made the order yesterday at 2:20PM Eastern Standard Time. So, that is not the correct amount of BTC.
Also, I do not want the compensation to go to the original bitcoin address. I can provide the new one when you are ready.
Please provide FULL details. What did you receive and when. What did you expect to receive?
On 4/12/2013 I initiated a cash deposit to bitcoin address at 1:35PM Eastern Standard Time. It was for $496.05. After Bitinstant fees, I was to recieve $476.257605 worth of BTC to the address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj
Quote ID 0a3eda29-de7b-4f86-9087-922569b2fdea
Event ID d01ff15e-8413-453e-b92a-93bc1fcd729e
Quote valid until Fri Apr 12 18:28:43 2013
Fees (Not inclusive of ZipZap) 3.99%%
Amount you need to pay $496.05 USD
Amount you will receive $476.257605 USD
Expected delivery time(HH:MM:SS) 0:30:00
Guaranteed delivery time (HH:MM:SS) 1 day, 0:00:00
Destination exchange Bitcoin Address
I moneygramed the amount at my local store and ZipZap processed the transaction at 2:21 Eastern Standard Time.
4 hours later, nothing had happened so I notified via bitinstant.com/contact. At 8:16PM EST, 3.70151298 BTC hit the bitcoin address.
Now, I dont know exactly what the price was when I initiated the order, but it surely was not $476.257605/3.70151298 BTC = $128.665658495/BTC.
From looking at the MtGox graph, it should be around $65-75/BTC if I am reading it correctly. So I am due ~2.5-3.5 more BTC. If there is a way to look up the exact price at an exact time, then I could find the exact amount.
This issue was already logged. Thanks for providing more info!
Thank you.
Ok, so I presume they will be looking into it and will be able to tell the exact amount of BTC to compensate. I would like those BTC deposited into a different address than the one for the order. Hopefully that is possible. I can provide that address now, or later. Let me know.
I am waiting...
Please send to Bitcoin address 15954yNfL1wVx7arByXuA215kY9BnVWBqb
Thank you Ursay.
April 14, 2013, 09:37:19 PM
Hey everybody I'm back to try and help with your issues as much as possible...
What is the deal? I haven't received my bitcoins and its been nearly a week. That's ridiculous. Please inform me on what is needed in order to complete my transaction. I can't believe you call yourselves BitInstant... What a joke. Horrible service.
I'm sorry but I do not have you on any of my support lists. Have you logged your issues anywhere? The normal support channel which sends your issue to multiple support agents is...
bitinstant.com/contact
Yes I did (twice), and *GASP* no one has bothered to respond.
Quote ID 8ea1b978-1974-4eaa-a26f-e5362bb70b3b
Event ID ffba9292-9235-4e19-892f-f4cedbe97586
Fees (inclusive) 3.99%%
Amount you paid $500.0 USD
Amount you will receive $480.05 USD
Destination exchange Bitcoin Address
Destination account 1Lg1WkgmfCecLLeTFPCJh6bdn1BVWakpHP
April 14, 2013, 09:22:05 PM
Need a new Gox code?
Someone is about to start resending those orders thru tonight!
YAY!
Someone is about to start resending those orders thru tonight!
YAY!
YAY YAY YAY YIPPPEEEEEEE
April 14, 2013, 09:03:49 PM
Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.
Thanks for posting. Again I apologize for any issues you have experienced. If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you. Would this be okay?
Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.
Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.
Order ID # ?
This is the one I got today which successfully deposited funds to gox:
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
This one is the original I got on Match 28: OrderID: 412773bf-8dc9-4316-99be-317fe346947e
THANK YOU URSAY !!!
I'm sorry but could you please be clear about what I am looking into? I only need information regarding orders that you have a problem with. Thanks for clarifying!
Ursay, You asked me to provide you with an order ID so you could look into an execution price. In my last post, I provided you with both the order ID for my original transaction on march 28, which was unsuccessful( when BTC was $85), and the order ID for the successful deposit that finally made it to my gox account today. I wasn't sure which you would need in order to look into the execution price, so I gave you both. Please let me know if there's something else I need to do. Thanks much.
Give me exact figures. What did you receive? What did you expect?
April 14, 2013, 09:02:32 PM
Need a new Gox code?
Someone is about to start resending those orders thru tonight!
YAY!
Someone is about to start resending those orders thru tonight!
YAY!
April 14, 2013, 08:51:45 PM
Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.
Thanks for posting. Again I apologize for any issues you have experienced. If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you. Would this be okay?
Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.
Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.
Order ID # ?
This is the one I got today which successfully deposited funds to gox:
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
This one is the original I got on Match 28: OrderID: 412773bf-8dc9-4316-99be-317fe346947e
THANK YOU URSAY !!!
I'm sorry but could you please be clear about what I am looking into? I only need information regarding orders that you have a problem with. Thanks for clarifying!
Ursay, You asked me to provide you with an order ID so you could look into an execution price. In my last post, I provided you with both the order ID for my original transaction on march 28, which was unsuccessful( when BTC was $85), and the order ID for the successful deposit that finally made it to my gox account today. I wasn't sure which you would need in order to look into the execution price, so I gave you both. Please let me know if there's something else I need to do. Thanks much.
April 14, 2013, 08:42:52 PM
URSAY,
this is the code : 167131
Abs
this is the code : 167131
Abs
This is your zipzap acct. # ? Please use the quote button when responding to me.
i'm not have account in zipzap.... I have only this code, they sent me after I made the payment
Who sent you this code? What is the code labeled as?
How much trouble huh my friend!
I received this code in an email from zipzap titled as proof of payment ...
You do not have access to anything out there?
I await return
Can you take a screen shot of this email?
Yes, I'm sending the screen shot by pm
Man, this is getting very tiring ...
you have all the data I have, and now asks me screenshot?
Please check with your sources that my payment has already been made,
I am now awaiting the MY ADDRESS IN MY Bitcoins.
Give me an email address so I can send you the attached image, or you forward the email ...
I believe someone just posted instructions about how to find your zipzap acct. #. Did you try finding that by searching your email?
I just got an email from EBANX ... Saying that my payment was received in the establishment zipzap INC with code "167131" ...
NOW AS A "zipzap ACCT" I DO NOT IDEA WHATSOEVER, AND NOT RECEIVED NOTHING WITH THIS THEME ...
AGAIN I WILL SEND THE DATA THAT I HAVE:
Quote ID-943f48f4 ea8e-4706-9bce-64e4f38a4df0
Event ID c3787904-50e6-4519-b78e-e1a8d1a90275
Bitcoin exchange Destination Address
Destination account 18zG1JfqQZHi8zAkBJgTF2YggFTZCNZamj
IF YOU HAVE ANY EMAIL ADDRESS THAT I CAN SEND YOU A MESSAGE THAT I RECEIVED THE EBANX, I WILL BE GRATEFUL.
WHAT YOUR DOUBT IN RELATION TO MY CASE?
ALREADY PAID DAYS AGO, WHAT YOUR DIFFICULTY?
I am looking for your zipzap acct. #. I believe it is 9 digits.
my dear friend, so tell me where I can get this fucking zipzap ACCT I'm gonna get to you ...
BECAUSE OF EMAILS sent to me, NOTHING MATCHES TO THIS INFORMATION YOU ASK ME.
Could you try accessing your zipzap acct. # thru zipzap?
fuck that shit!
already sent you the zipzap ACCT, WHAT MORE DO YOU NEED?
IF I TURN FACE, GIVE A WAY!
I WANT MY ADDRESS IN MY bitcoins!!
NOT HAVE TO SOLVE YOUR PROBLEM, AND YES YOU ...
was asking for it, then : ACCT 158 338 855
PLEASE SOLVE MY PROBLEM ...
I can not stand this misunderstanding MORE
Thank you for helping provide the info that I need to try and solve your issue. I've given your order a manual push and I hope you see some results soon!
ok, I'll keep waiting!
Hello my dear friend, I'm still waiting!
These BTC's get today?
April 14, 2013, 08:37:38 PM
My order failed. I submitted a support ticket but haven't heard anything.
Order ID: da28efda-f52b-47f5-96fc-6bf2432b64d6
As the delivery deadline has long passed, can you refund my Dwolla account?
Thanks.
Order ID: da28efda-f52b-47f5-96fc-6bf2432b64d6
As the delivery deadline has long passed, can you refund my Dwolla account?
Thanks.
Did you submit your issue to...
bitinstant.com/contact
Did you receive an automated response which stated that your issue was logged and being looked into?
Yes, but that was days ago.
Not all issues are resolved immediately. Please be patient. Thanks.
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