Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 139. (Read 496012 times)

Quote from: tuboturner on April 14, 2013, 02:35:13 PM

Quote from: tuboturner on April 14, 2013, 01:45:35 PM

Quote from: tuboturner on April 14, 2013, 12:47:48 PM

URSAY,

this is the code : 167131

Abs

This is your zipzap acct. # ? Please use the quote button when responding to me.

i'm not have account in zipzap.... I have only this code, they sent me after I made the payment

Who sent you this code? What is the code labeled as?

How much trouble huh my friend!

I received this code in an email from zipzap titled as proof of payment ...

You do not have access to anything out there?

I await return

Can you take a screen shot of this email?

Yes, I'm sending the screen shot by pm

Man, this is getting very tiring ...

you have all the data I have, and now asks me screenshot?

Please check with your sources that my payment has already been made,

I am now awaiting the MY ADDRESS IN MY Bitcoins.

Give me an email address so I can send you the attached image, or you forward the email ...

I believe someone just posted instructions about how to find your zipzap acct. #. Did you try finding that by searching your email?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: FYourself on April 14, 2013, 03:19:22 PM

Quote from: URSAY on April 14, 2013, 01:29:47 PM

Quote from: FYourself on April 14, 2013, 12:34:26 PM

Quote from: URSAY on April 14, 2013, 12:17:10 PM

Quote from: FYourself on April 14, 2013, 02:09:43 AM

Why do people keep asking me if my coupon code works???

I've said it doesn't about 10 times!!!

URSAY, PLEASE, please, for the love of freaking god get me talking to someone WHO ACTUALLY emails me back. No one in your freaking company replies to my emails.

If I have to wait much longer i've pretty much decided that i'm not using bitinstant ever again

CAN I PLEASE HAVE A PHONE NUMBER TO CALL? Huh

You seem to usually post without your order details which makes it difficult to help.

Do you not keep records of order details? You could easily look in the MANY PMs I've sent you. But fine.

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

Though I don't get what my details have to do with getting me a number to call. I can't seem to get anywhere with ANY of your customer service people over text. I need to talk to someone.

Also, COULD YOU PLEASE tell people at your company to stop asking me if I've gotten a coupon and just actually give me one? Seriously, 2 people in a row have emailed me asking if I got a coupon and the facebook bitinstant account asked in a comment if i got the coupon also.

Just give me a coupon.

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

We like to arrange our Gox coupon list by email. Do you have an email that I can check to see if you on my list?

[email protected]

i've been waiting since 4/5 for my order Sad

It's still not clear...

DID you EVER receive a coupon? Did you try using it? What was the result?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Katnip on April 14, 2013, 03:18:44 PM

I went to Moneygram on April 7 & made a deposit to my account, I got the ZipZap confirmation/receipt via email, but never the Bitinstant, and I still have not received the coins.

Do you have any info about your order?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: TedDansonsHair on April 14, 2013, 03:14:03 PM

Ursay, I haven't heard back from support from either of my two submitted tickets. You said you escalated my issue, but what exactly does that mean? Blockchain.info is now showing that address as being $131 short.

Are you seriously expecting me to make up the difference from my own pocket? I need the exact amount I gave your service, you are wasting my time and money.

I'm beyond livid right now, I cannot believe this.

Your case has been logged and support is looking into your issue so we can provide you with a solution. Please be patient.

wladston

full member

Activity: 157

Merit: 102

Always remember to be awesome.

Ordered Friday morning, deposit cleared yesterday morning, but I haven't received anything on my BTC address. Contacted support, yesterday night, no reply so far. My order page http://goo.gl/oIBXO HELP!

dannnk

newbie

Activity: 8

Merit: 0

Quote from: URSAY on April 14, 2013, 12:34:56 PM

Quote from: dannnk on April 14, 2013, 12:30:20 PM

Can you please look int my issues?
I posted here on the 9th and sometime later was told I was added to the support queue but never heard anything after that.

I emailed you, like you asked, and you emailed me back saying I was in the support queue but never heard anything after that.

I then went to the contact page on the bitinstant page and filled out those forms, got a automated reply saying it would be looked into, and never heard anything back.

Can you please look into these?

I tried to send $250.00 directly to Bitstamp. (ZipZap already took its 3.95 and confirmed it sent you the rest)

OrderID: 8af24270-f2a1-4e84-8bb7-6a77cc88f13a
EventID: 824b6fb6-82aa-4dfa-ba77-f546dbab18ea
QuoteID: 00610994-aa35-4617-8446-c22ea6185b65

And this one for $30 which was a transfer rom Dwolla to Bitstamp.The money was removed from my Dwolla account, but never added to my BitStamp account.

OrderID: 1b6597e2-f9ac-4890-ab87-f5e482ff6eb1
EventID: 23457d6f-82bf-46e7-882a-c7a97433534e
QuoteID: 57b27beb-381a-4cbc-ad9d-5358677f49c4

Thank you for your attention in the matter.

zipzap acct. # ?

565540010

morp17

member

Activity: 87

Merit: 10

Thank you,

I keep waiting Roll Eyes

Quote from: URSAY on April 14, 2013, 02:34:56 PM

Quote from: morp17 on April 14, 2013, 02:02:25 PM

For the 3rd time I guess.

Zip zap:

Amount to Pay: R$ 103.76

Account Number: 567430046

Zipzap Your payment has been successfully processed and the merchant Has Been Notified to complete your order. Please keep this email for your records.

We value your feedback and would appreciate your participation in a short, 30-second survey, Which you can access here: http://www.surveymonkey.com/s/P6TZQ58.
Your Involvement Enables us to continuously create better experiences for you, and others like you.

Thank you for using zipzap, the Global Cash Transaction Network.

Quote from: URSAY on April 13, 2013, 06:57:35 PM

Quote from: morp17 on April 13, 2013, 03:12:30 PM

Hello I would like to verify my order is already 4 days and will not receive anything from BTC. The site is still in the air but you do not fulfill that promise.
5 days
Quote ID: 4bbe5fe4-e95a-474c-94e3-aadcd1aa71f9

Event ID: 7220d8a4-6dac-41f4-aa69-537c31d34287

thank you

zipzap acct. # ?

Thanks for providing so much info! I gave your order a manual push. I hope you see some results shortly!

tuboturner

newbie

Activity: 25

Merit: 0

Quote from: tuboturner on April 14, 2013, 03:11:40 PM

Quote from: tuboturner on April 14, 2013, 02:59:20 PM

Quote from: tuboturner on April 14, 2013, 02:35:13 PM

Quote from: tuboturner on April 14, 2013, 01:45:35 PM

Quote from: tuboturner on April 14, 2013, 12:47:48 PM

URSAY,

this is the code : 167131

Abs

This is your zipzap acct. # ? Please use the quote button when responding to me.

i'm not have account in zipzap.... I have only this code, they sent me after I made the payment

Who sent you this code? What is the code labeled as?

How much trouble huh my friend!

I received this code in an email from zipzap titled as proof of payment ...

You do not have access to anything out there?

I await return

Can you take a screen shot of this email?

Yes, I'm sending the screen shot by pm

Man, this is getting very tiring ...

you have all the data I have, and now asks me screenshot?

Please check with your sources that my payment has already been made,

I am now awaiting the MY ADDRESS IN MY Bitcoins.

Give me an email address so I can send you the attached image, or you forward the email ...

FYourself

newbie

Activity: 28

Merit: 0

Quote from: URSAY on April 14, 2013, 01:29:47 PM

Quote from: FYourself on April 14, 2013, 12:34:26 PM

Quote from: URSAY on April 14, 2013, 12:17:10 PM

Quote from: FYourself on April 14, 2013, 02:09:43 AM

Why do people keep asking me if my coupon code works???

I've said it doesn't about 10 times!!!

URSAY, PLEASE, please, for the love of freaking god get me talking to someone WHO ACTUALLY emails me back. No one in your freaking company replies to my emails.

If I have to wait much longer i've pretty much decided that i'm not using bitinstant ever again

CAN I PLEASE HAVE A PHONE NUMBER TO CALL? Huh

You seem to usually post without your order details which makes it difficult to help.

Do you not keep records of order details? You could easily look in the MANY PMs I've sent you. But fine.

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

Though I don't get what my details have to do with getting me a number to call. I can't seem to get anywhere with ANY of your customer service people over text. I need to talk to someone.

Also, COULD YOU PLEASE tell people at your company to stop asking me if I've gotten a coupon and just actually give me one? Seriously, 2 people in a row have emailed me asking if I got a coupon and the facebook bitinstant account asked in a comment if i got the coupon also.

Just give me a coupon.

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

We like to arrange our Gox coupon list by email. Do you have an email that I can check to see if you on my list?

[email protected]

i've been waiting since 4/5 for my order Sad

Katnip

newbie

Activity: 8

Merit: 0

I went to Moneygram on April 7 & made a deposit to my account, I got the ZipZap confirmation/receipt via email, but never the Bitinstant, and I still have not received the coins.

TedDansonsHair

newbie

Activity: 19

Merit: 0

Ursay, I haven't heard back from support from either of my two submitted tickets. You said you escalated my issue, but what exactly does that mean? Blockchain.info is now showing that address as being $131 short.

Are you seriously expecting me to make up the difference from my own pocket? I need the exact amount I gave your service, you are wasting my time and money.

I'm beyond livid right now, I cannot believe this.

tuboturner

newbie

Activity: 25

Merit: 0

Quote from: tuboturner on April 14, 2013, 02:59:20 PM

Quote from: tuboturner on April 14, 2013, 02:35:13 PM

Quote from: tuboturner on April 14, 2013, 01:45:35 PM

Quote from: tuboturner on April 14, 2013, 12:47:48 PM

URSAY,

this is the code : 167131

Abs

This is your zipzap acct. # ? Please use the quote button when responding to me.

i'm not have account in zipzap.... I have only this code, they sent me after I made the payment

Who sent you this code? What is the code labeled as?

How much trouble huh my friend!

I received this code in an email from zipzap titled as proof of payment ...

You do not have access to anything out there?

I await return

Can you take a screen shot of this email?

Yes, I'm sending the screen shot by pm

Man, this is getting very tiring ...

you have all the data I have, and now asks me screenshot?

Please check with your sources that my payment has already been made,

I am now awaiting the MY ADDRESS IN MY Bitcoins.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: lordgrows on April 14, 2013, 02:59:13 PM

Quote from: URSAY on April 14, 2013, 02:49:49 PM

Quote from: lordgrows on April 14, 2013, 02:43:35 PM

Quote from: lordgrows on April 14, 2013, 02:24:25 PM

Quote from: lordgrows on April 14, 2013, 01:18:46 PM

I ordered mine on Wednesday and nothing yet. Submitted a ticket on Thursday after I got payment confirmation emails from ZipZap but then my ticket only got a reply Friday evening asking for ZZ transaction ID. I promptly replied but so far no extra replies or deposits have been made.

If I knew it would take all these ages to be credited I'd have gone through the direct wire transfer instead, that would be cheaper and even faster, bypassing BitInstant and ZipZap and Ebanx and a bad/artificially inflated exchange rate that takes almost 10% comission altogether with all the fees.

Tickets IHH-CWKBW-410 and HJO-YXVHE-681 on your helpdesk.

Can you give me your zipzap acct. # as well ?

706 322 393 and 707 616 223 (dunno why they created 2 accts)

Was it for 2 different transactions?

Yes, 2 different transactions, 2 different ticket #s also if you notice :-)

Ah thanks! Just gave both orders a manual push!

Thank you, got both credited already.

NO THANK YOU for helping me support other new users!!! Let me know if I can ever help you again and I will do my best!

tuboturner

newbie

Activity: 25

Merit: 0

Quote from: tuboturner on April 14, 2013, 02:35:13 PM

Quote from: tuboturner on April 14, 2013, 01:45:35 PM

Quote from: tuboturner on April 14, 2013, 12:47:48 PM

URSAY,

this is the code : 167131

Abs

This is your zipzap acct. # ? Please use the quote button when responding to me.

i'm not have account in zipzap.... I have only this code, they sent me after I made the payment

Who sent you this code? What is the code labeled as?

How much trouble huh my friend!

I received this code in an email from zipzap titled as proof of payment ...

You do not have access to anything out there?

I await return

Can you take a screen shot of this email?

Yes, I'm sending the screen shot by pm

lordgrows

newbie

Activity: 28

Merit: 0

Quote from: URSAY on April 14, 2013, 02:49:49 PM

Quote from: lordgrows on April 14, 2013, 02:43:35 PM

Quote from: lordgrows on April 14, 2013, 02:24:25 PM

Quote from: lordgrows on April 14, 2013, 01:18:46 PM

I ordered mine on Wednesday and nothing yet. Submitted a ticket on Thursday after I got payment confirmation emails from ZipZap but then my ticket only got a reply Friday evening asking for ZZ transaction ID. I promptly replied but so far no extra replies or deposits have been made.

If I knew it would take all these ages to be credited I'd have gone through the direct wire transfer instead, that would be cheaper and even faster, bypassing BitInstant and ZipZap and Ebanx and a bad/artificially inflated exchange rate that takes almost 10% comission altogether with all the fees.

Tickets IHH-CWKBW-410 and HJO-YXVHE-681 on your helpdesk.

Can you give me your zipzap acct. # as well ?

706 322 393 and 707 616 223 (dunno why they created 2 accts)

Was it for 2 different transactions?

Yes, 2 different transactions, 2 different ticket #s also if you notice :-)

Ah thanks! Just gave both orders a manual push!

Thank you, got both credited already.

lordgrows

newbie

Activity: 28

Merit: 0

I am not BitInstant support but let me help Brazilians having troubles here:

1. The day you order the transaction you get 2 emails, one from ZipZap (A confirmação de Ordem CashPayment) and one from EBanx (Seu boleto para ZipZap Inc) your ZipZap 9 digit account # is on this first email from ZipZap.

2. The day they confirm payment (usually the following business day if you paid at Itaú itself, or one more business day if you paid from another bank) you get two other emails, one from ZipZap (Confirmação de pagamento CashPayment) and another from EBanx (Seu recibo de ZipZap Inc). This second email from EBanx has a 6 digit payment confirmation/receipt number which is NOT the ZipZap account # that they want.

They say that usually it can take 4-12h to get notified by ZipZap. Since ZipZap usually mails out the confirmations around 8-9AM Brazilian time, I'd suggest opening a ticket with BitInstant around 8PM of that payment confirmation day if your funds have not arrived. Mention all the required info on the contact form and DO NOT FORGET to add the ZipZap account # or they will delay another day or two the reply to ask you for that #. Only if they cannot locate the payment is that they will ask you for the Ebanx 6 digit confirmation #.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: lordgrows on April 14, 2013, 02:43:35 PM

Quote from: lordgrows on April 14, 2013, 02:24:25 PM

Quote from: lordgrows on April 14, 2013, 01:18:46 PM

I ordered mine on Wednesday and nothing yet. Submitted a ticket on Thursday after I got payment confirmation emails from ZipZap but then my ticket only got a reply Friday evening asking for ZZ transaction ID. I promptly replied but so far no extra replies or deposits have been made.

If I knew it would take all these ages to be credited I'd have gone through the direct wire transfer instead, that would be cheaper and even faster, bypassing BitInstant and ZipZap and Ebanx and a bad/artificially inflated exchange rate that takes almost 10% comission altogether with all the fees.

Tickets IHH-CWKBW-410 and HJO-YXVHE-681 on your helpdesk.

Can you give me your zipzap acct. # as well ?

706 322 393 and 707 616 223 (dunno why they created 2 accts)

Was it for 2 different transactions?

Yes, 2 different transactions, 2 different ticket #s also if you notice :-)

Ah thanks! Just gave both orders a manual push!

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: tuboturner on April 14, 2013, 02:35:13 PM

Quote from: tuboturner on April 14, 2013, 01:45:35 PM

Quote from: tuboturner on April 14, 2013, 12:47:48 PM

URSAY,

this is the code : 167131

Abs

This is your zipzap acct. # ? Please use the quote button when responding to me.

i'm not have account in zipzap.... I have only this code, they sent me after I made the payment

Who sent you this code? What is the code labeled as?

How much trouble huh my friend!

I received this code in an email from zipzap titled as proof of payment ...

You do not have access to anything out there?

I await return

Can you take a screen shot of this email?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Epicblood on April 14, 2013, 02:29:52 PM

Quote from: URSAY on April 14, 2013, 02:25:54 PM

Quote from: Epicblood on April 14, 2013, 01:37:26 PM

Quote from: URSAY on April 14, 2013, 01:34:35 PM

Quote from: Epicblood on April 14, 2013, 01:16:09 PM

Quote from: URSAY on April 14, 2013, 12:06:42 PM

Quote from: Epicblood on April 14, 2013, 12:24:38 AM

OrderID: 0cc1b652-da77-438e-9192-d1aa5d81e62a
EventID: d5145f94-c0df-41ff-b8e3-874b2133df3d
QuoteID: 7ed558b9-4236-417b-8008-16547b02d97a

Over a week now, still nothing :/

Have you logged your issue thru our official support channel at Bitinstant.com/contact ?

Yes and still haven't heard a thing

Did you receive the auto reply notification that says your issue is logged and support is working on it?

Yes I received that.

Great! So you can rest assured that they are working on your issue! I've looked it up and I believe this would be your best channel for support. Thanks for your patience!

Okay, any ETA of when it will be resolved?
Thanks for looking it up

Unfortunately with the large back log in customer support I can't provide any realistic ETAs. Sad

lordgrows

newbie

Activity: 28

Merit: 0

Quote from: lordgrows on April 14, 2013, 02:24:25 PM