Start reporting now. If it didn't go through by now then you have a problem.
Did you see if it is in the blockchain at blockchain.info?
yes I checked that. there is no sign of it.
Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 159. (Read 495996 times)
April 12, 2013, 06:20:56 PM
Start reporting now. If it didn't go through by now then you have a problem.
Did you see if it is in the blockchain at blockchain.info?
yes I checked that. there is no sign of it.
April 12, 2013, 06:16:33 PM
Can someone from Bitinstant be honest and answer this:
How many open issues do you have right now ?
Can you provide an estimate of how long will it take to attend a given issue ? This should be something similar to the famous MtGox long-verification-queue. Note that it is called /queue/ for a reason. It doesn't matter if an issue is "harder" than other, please follow the damn queue.
How many open issues do you have right now ?
Can you provide an estimate of how long will it take to attend a given issue ? This should be something similar to the famous MtGox long-verification-queue. Note that it is called /queue/ for a reason. It doesn't matter if an issue is "harder" than other, please follow the damn queue.
April 12, 2013, 06:12:14 PM
If I logged your issue and I don't have your email address then I NEED it. Send it to me!!!
If you already sent your email then I probably have already. No need to resend! Thanks guys!
If you already sent your email then I probably have already. No need to resend! Thanks guys!
The order status shows that it has been completed ok (Order executed - funds deposited at remote exchange) but the money didn't reach my MtGox wallet. Looks a little different from other issues I have seen here. Is my issue a hard one to fix? I was in 4/10 list. A manual push would solve it? The money has been stuck since 4/4...
OrderID: a99f7297-0755-4db9-b7cb-6ff8a1aba1cc
EventID: bf3571c1-b83c-456c-9c88-5e01064a829b
QuoteID: 72f1070e-221b-4300-a100-014c21475075
DestAccount: M65260315X
You have a GOX code. Have you tried using it? What was the result?
Yes I have. This message show when I tried to use it: This code cannot be redeemed (non existing or already used). And I never published this coupon in public.
But the e-mail I received from BitInstant says "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order".
I'm sorry about the wording regarding the Gox codes. It's something development is working to fix.
We will need to cancel your old Gox code and reissue you a new code. Thanks for your patience while we get to your issue.
I suppose that reissuing and sending me a new code is an easy task. When it will be done? (Considering I am from list 4/10, already logged the issue at bitinstant.com/contact and still didn't get an email reply).
Not everyone can issue Gox codes so it all must go thru specific people. Your new coupon will be issued soon. Thanks.
Please, handle me the email of someone who's able to issue MtGox codes. Thanks.
April 12, 2013, 06:05:04 PM
so I made a bitinstant to bitcoin address moneygram a bit over 3 hrs ago. I recieved confirmation from zipzap that their end has completed. have heard nothing from bitinstant. how long should this take? how long should I wait until being concerned?
A long time....... Read the past posts.
just meant how long should i wait until notifying bitinstant and requesting help.
Start reporting now. If it didn't go through by now then you have a problem.
Did you see if it is in the blockchain at blockchain.info?
April 12, 2013, 05:56:21 PM
so I made a bitinstant to bitcoin address moneygram a bit over 3 hrs ago. I recieved confirmation from zipzap that their end has completed. have heard nothing from bitinstant. how long should this take? how long should I wait until being concerned?
A long time....... Read the past posts.
just meant how long should i wait until notifying bitinstant and requesting help.
Start reporting now. If it didn't go through by now then you have a problem.
April 12, 2013, 05:56:07 PM
so I made a bitinstant to bitcoin address moneygram a bit over 3 hrs ago. I recieved confirmation from zipzap that their end has completed. have heard nothing from bitinstant. how long should this take? how long should I wait until being concerned?
A long time....... Read the past posts.
just meant how long should i wait until notifying bitinstant and requesting help.
fill out the form on https://www.bitinstant.com/contact
April 12, 2013, 05:55:20 PM
...
OrderID: 8ded4ee8-2ba1-4e09-9a28-cd3f3b03b596
EventID: 50ba5957-5ac5-402b-a55d-fd7698ebd95f
DestAccount: -known-
QuoteID: 25cecd55-05b5-4f1a-b5de-10c74f9d39f5
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365490655.79
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $161.438528 USD
86 hours later.
I was on two supporting lists, sent my data - as requested via pm and entered it into the contact page.
I know every problem has a unique solution. Why not trying a standard solution:
You already redeemed the mtgox code so how about send that redeemed USD to my paypal account?
OrderID: 8ded4ee8-2ba1-4e09-9a28-cd3f3b03b596
EventID: 50ba5957-5ac5-402b-a55d-fd7698ebd95f
DestAccount: -known-
QuoteID: 25cecd55-05b5-4f1a-b5de-10c74f9d39f5
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365490655.79
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $161.438528 USD
86 hours later.
I was on two supporting lists, sent my data - as requested via pm and entered it into the contact page.
I know every problem has a unique solution. Why not trying a standard solution:
You already redeemed the mtgox code so how about send that redeemed USD to my paypal account?
April 12, 2013, 05:52:48 PM
so I made a bitinstant to bitcoin address moneygram a bit over 3 hrs ago. I recieved confirmation from zipzap that their end has completed. have heard nothing from bitinstant. how long should this take? how long should I wait until being concerned?
A long time....... Read the past posts.
just meant how long should i wait until notifying bitinstant and requesting help.
April 12, 2013, 05:52:00 PM
Have used Bitinstant twice, no problems.
I have used once with a big problem.
April 12, 2013, 05:49:57 PM
Thank god bitcoin has been static since April 3rd when I deposited, otherwise I would have missed a lot of action and I'd be pretty upset.
April 12, 2013, 05:44:19 PM
May I ask everyone a question? How come there are people on here who have been departed from there money for days,weeks, but you have others who have danced with BitInstant, and have taken her home as well...But Im the asshole, for spamming,right?
April 12, 2013, 05:43:43 PM
Have used Bitinstant twice, no problems.
I have used them once and had a big problem.
April 12, 2013, 05:42:36 PM
I have also received confirmation of payment from zipzap over three hours ago and have not had bitinstant add funds. Is it bc I also made a deposit with bitinstant this morning? Do they flag your account for two transactions in a day? Have they reached their cash limit in deposits for the day?
April 12, 2013, 05:40:52 PM
Usray still no money in my account. I have been waiting since April 7th, on the April 9th list. I know by now it has to have been kicked up to Level 2 support. Can you tell me how layers of support you have ? Level 3,4,5,6,7,8,9,10 then it blasts into your account ! 
What's the NORMAL TIME for problems at level 2 ?
What's the NORMAL TIME for problems at level 2 ? April 12, 2013, 05:33:52 PM
so I made a bitinstant to bitcoin address moneygram a bit over 3 hrs ago. I recieved confirmation from zipzap that their end has completed. have heard nothing from bitinstant. how long should this take? how long should I wait until being concerned?
A long time....... Read the past posts.
April 12, 2013, 05:31:39 PM
Have used Bitinstant twice, no problems.
April 12, 2013, 05:29:05 PM
so I made a bitinstant to bitcoin address moneygram a bit over 3 hrs ago. I recieved confirmation from zipzap that their end has completed. have heard nothing from bitinstant. how long should this take? how long should I wait until being concerned?
April 12, 2013, 05:25:51 PM
Hi URSAY,
Today I received one of my deposits on blockchain.info. What about this other one made on the same day and still unresolved?
Quote ID 2a243e86-730d-430e-aaac-19d6ec79e910
Order event log
Mon Apr 8 15:04:46 2013 0a5f4307-dbe4-4166-bc0f-73892465a62a Quote for new transaction
Today I received one of my deposits on blockchain.info. What about this other one made on the same day and still unresolved?
Quote ID 2a243e86-730d-430e-aaac-19d6ec79e910
Order event log
Mon Apr 8 15:04:46 2013 0a5f4307-dbe4-4166-bc0f-73892465a62a Quote for new transaction
Pushed thru manually. You may see some results soon!
Hi URSAY,
Are you still looking into my order or it was escalated?
Thanks.
I'm not sure how the comment I've already given you doesn't answer your question. I've tried to provide a solution. Please be patient and see if it indeed provides a solution.
April 12, 2013, 05:18:29 PM
hey URSAY!
Do I have to submit something through bitinstant.com/contact? I know that I was on a couple of lists and you said you escalated my issue, and then an email saying that I was sent coins but I haven't gotten anything yet. If I need to resubmit something that is fine, I would just like to know
Do I have to submit something through bitinstant.com/contact? I know that I was on a couple of lists and you said you escalated my issue, and then an email saying that I was sent coins but I haven't gotten anything yet. If I need to resubmit something that is fine, I would just like to know
I spoke with someone today regarding the execution price issues. They are hoping to resolve some of those issues today if they have not started this already.
bitinstant was supposed to execute my trade at 04/07 for a total of 2.52047889 BTC
I only got 2.04136689 BTC
I want to refund the remainder as USD
I'm getting sick of yelling at the computer screen
April 12, 2013, 05:16:32 PM
By the way, does it make a difference if I put my mtgox account number as M12345678X or just 12345678?
does it make a difference if I put my mtgox account number as M12345678X or just 12345678?
posting over and over and over again isn't going to help.
The first way is just fine. Either way your account is going to have the same number. If there is an issue it will get ironed out. Unless you put the wrong account number then you will be fine. You can also use your mtgox username
Boy Shamdumdum, you sound like a company plant. You must work for them and then come on the boards to defend them.
Nope! Just someone who understand that customer service reps can become very overwhelmed when a bunch of assholes are here complaining and reposting and spamming and threatening to sue and all that shit. They don't deserve that, and if you really think I'm a plant then you need to rethink all of this.
And we believe you......NOT
the only proof that bitinstant isnt a ponzi scheme that ill accept is when they stop accepting deposits and solve everyones complaints
since theyre not willing to do this themselves, the only choice left is to tell others to stop depositing and to call bitinstant what it behaves like, and appears to be unless they change
We are a technology company. Technology companies generally log customer issues daily and are always working thru their customer issues.
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