Official Newbie BitInstant Support Thread (Active Customer Support) - page 163.

crazyjunk

newbie

Activity: 11

Merit: 0

Quote from: URSAY on April 12, 2013, 03:09:15 PM

Quote from: crazyjunk on April 12, 2013, 03:03:32 PM

Hey i just sent $293.95 from bitinstant to mtgox and I still haven't received my funds in mtgox yet. Usually, its instantaneous but for some reason, its still not in there yet. Help Please!

All new issues are now logged at ...

bitinstant.com/contact

Sorry you are having problems.

Already did that.

nonames456

newbie

Activity: 28

Merit: 0

Man there's almost 1200 unconfirmed items waiting to be confirmed in the blockchain, my transaction is one of them. How long does that normally take?

bitcoinfiend

newbie

Activity: 14

Merit: 0

I would like to organize a Class Action Suit...I am not an attorney, but I think if we get a large enough group together, we could do something.. I would be the first to organize and arrange this...I only was stuck like 30$, but I spent a lot of energy going thru the Dwolla process and then, now, tracking my money down... By the way, Dwolla will not do anything about your coins being stuck...In fact, they acknowledged to me that BitInstant is running what looks like a Ponzi scheme, and they will not do anything about it....I have sent numerous PMs,emails,support lists,yada yada yada, and nothing...I also think they are going to give back large sums first, and let the little sums go on, and hope that noone goes after them.....My logic here, is that we gather an enormous group, and file..I am one state over, and could make it into NYC if I had to... This way, even if you were ripped off for 10$, everyone gets a piece of the action....PM me, if you would be interested in filling a class action suit... The faster we get on this, the quicker it will be....Also, BitInstant should not be in business right now....If you know you can not provide an accurate, and honest service, then why take peoples' money? I like to focus on whats between the lines...The way they have that automated system setup, is to scam people...If you go to their website, it use to say "Bitcoins within one hour", now it does not....There is no reason that they should be short on money...If you are overwhelmed with business, stop being greedy and shut down....Honestly, BitInstant, Ursay, this is going to get very ugly soon....I predict by next week or so, BitInstant will stop responding to the forums...Watch and learn!

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: crazyjunk on April 12, 2013, 03:03:32 PM

Hey i just sent $293.95 from bitinstant to mtgox and I still haven't received my funds in mtgox yet. Usually, its instantaneous but for some reason, its still not in there yet. Help Please!

All new issues are now logged at ...

bitinstant.com/contact

Sorry you are having problems.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Adalberto on April 12, 2013, 02:54:39 PM

I have already try to contact through : "bitinstant.com/contact" - but so far I received no reply. This is the reason to be using the thread!

You should receive an automated response which shows that we have logged and are working on your issue. Did you not receive this email?

bitcoinfiend

newbie

Activity: 14

Merit: 0

I would like to organize a Class Action Suit...I am not an attorney, but I think if we get a large enough group together, we could do something.. I would be the first to organize and arrange this...I only was stuck like 30$, but I spent a lot of energy going thru the Dwolla process and then, now, tracking my money down... By the way, Dwolla will not do anything about your coins being stuck...In fact, they acknowledged to me that BitInstant is running what looks like a Ponzi scheme, and they will not do anything about it....I have sent numerous PMs,emails,support lists,yada yada yada, and nothing...I also think they are going to give back large sums first, and let the little sums go on, and hope that noone goes after them.....My logic here, is that we gather an enormous group, and file..I am one state over, and could make it into NYC if I had to... This way, even if you were ripped off for 10$, everyone gets a piece of the action....PM me, if you would be interested in filling a class action suit... The faster we get on this, the quicker it will be....Also, BitInstant should not be in business right now....If you know you can not provide an accurate, and honest service, then why take peoples' money? I like to focus on whats between the lines...The way they have that automated system setup, is to scam people...If you go to their website, it use to say "Bitcoins within one hour", now it does not....There is no reason that they should be short on money...If you are overwhelmed with business, stop being greedy and shut down....Honestly, BitInstant, Ursay, this is going to get very ugly soon....I predict by next week or so, BitInstant will stop responding to the forums...Watch and learn!

crazyjunk

newbie

Activity: 11

Merit: 0

Hey i just sent $293.95 from bitinstant to mtgox and I still haven't received my funds in mtgox yet. Usually, its instantaneous but for some reason, its still not in there yet. Help Please!

bitcoinfiend

newbie

Activity: 14

Merit: 0

I would like to organize a Class Action Suit...I am not an attorney, but I think if we get a large enough group together, we could do something.. I would be the first to organize and arrange this...I only was stuck like 30$, but I spent a lot of energy going thru the Dwolla process and then, now, tracking my money down... By the way, Dwolla will not do anything about your coins being stuck...In fact, they acknowledged to me that BitInstant is running what looks like a Ponzi scheme, and they will not do anything about it....I have sent numerous PMs,emails,support lists,yada yada yada, and nothing...I also think they are going to give back large sums first, and let the little sums go on, and hope that noone goes after them.....My logic here, is that we gather an enormous group, and file..I am one state over, and could make it into NYC if I had to... This way, even if you were ripped off for 10$, everyone gets a piece of the action....PM me, if you would be interested in filling a class action suit... The faster we get on this, the quicker it will be....Also, BitInstant should not be in business right now....If you know you can not provide an accurate, and honest service, then why take peoples' money? I like to focus on whats between the lines...The way they have that automated system setup, is to scam people...If you go to their website, it use to say "Bitcoins within one hour", now it does not....There is no reason that they should be short on money...If you are overwhelmed with business, stop being greedy and shut down....Honestly, BitInstant, Ursay, this is going to get very ugly soon....I predict by next week or so, BitInstant will stop responding to the forums...Watch and learn!

Singlebyte

hero member

Activity: 854

Merit: 1000

Quote from: gacbmmml on April 12, 2013, 02:57:22 PM

@impoor: do you have an order ID we can look at, please?

Are you now BitInstant's official support person on this thread? Ursay was the one we were told is authorized to help.

Adalberto

newbie

Activity: 13

Merit: 0

Quote from: URSAY on April 12, 2013, 02:49:40 PM

Quote from: Adalberto on April 12, 2013, 02:44:38 PM

Mr URSAY

I am sorry to use this thread (even though you had warned that it was going to be closed) but I have two transaction via ZIPZAP/EBANX that did not manage to be completed to my MTGOX account.

Transactions CODE N°163288 and CODE N° 163377 (EBANX) - ZipZap Account N° 294136080 and N° 258509702

The payment was made tuesday (04-09-2013) and wednesday (04-10-2013).

Can you help?

Thank you for your attention

All new support issues need to go thru...

bitinstant.com/contact

Thanks!

I tryed it already, but got no response at all, so I decided to use this channel too. Thank you for your attention once more.

gacbmmml

newbie

Activity: 29

Merit: 0

@impoor: do you have an order ID we can look at, please?

Adalberto

newbie

Activity: 13

Merit: 0

I have already try to contact through : "bitinstant.com/contact" - but so far I received no reply. This is the reason to be using the thread!

gacbmmml

newbie

Activity: 29

Merit: 0

Quote from: ?? on ??

Quote from: URSAY on April 12, 2013, 02:46:04 PM

Quote from: Luckybit on April 12, 2013, 02:24:44 PM

Now only last weeks transaction of $500 to go and I'm done. The good news is I received todays transaction so apparently they are watching this thread.

Have you not seen me in here the whole time? Huh

ITS VERY REASSURING TO SEE YOU HERE DOING NOTHING BUT WRITING NAMES AND PROVIDING FALSE SENSE OF HOPE TO EVERYONE

ursay resolved my delay last week no problem. Do you have an order ID available so it can be verified?

Singlebyte

hero member

Activity: 854

Merit: 1000

Quote from: BitcoinApprentice on April 12, 2013, 02:43:22 PM

Quote from: Singlebyte on April 12, 2013, 02:05:32 PM

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit

http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

Thanks for compiling these links SB

No Problem. We just need to make sure we keep reposting this to the end of the thread so it doesn't get buried.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Adalberto on April 12, 2013, 02:44:38 PM

Mr URSAY

I am sorry to use this thread (even though you had warned that it was going to be closed) but I have two transaction via ZIPZAP/EBANX that did not manage to be completed to my MTGOX account.

Transactions CODE N°163288 and CODE N° 163377 (EBANX) - ZipZap Account N° 294136080 and N° 258509702

The payment was made tuesday (04-09-2013) and wednesday (04-10-2013).

Can you help?

Thank you for your attention

All new support issues need to go thru...

bitinstant.com/contact

Thanks!

joae1975

hero member

Activity: 752

Merit: 500

Bitinstant actually gave me a better rate. I tried to buy April 9th at 10am EST. BTC was around $190 then. I sent multiple emails to Bitinstant with no help. I finally sent one to http://bitinstant.ladesk.com/ opening a new ticket. That seemed to do the trick. I got my sale when mtgox was down at $127 so I guess they saved me money. Try that link.

If it works you can send me a gift at 19BKdB1nMNuv497Pukqbaqksv348WEZXqd

Tongue

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: ?? on ??

Quote from: URSAY on April 12, 2013, 02:36:40 PM

Quote from: docrodriguez on April 12, 2013, 01:08:26 PM

Hello Charlie, Yankee, Ursay, et al at BitInstant:

Please open a support ticket and/or add this market rate at the time of deposit discrepancy to your support list. An incorrect market rate was used when BitInstant fulfilled the following cash deposit to bitcoin address orders. Our calculation shows that BitInstant owes 0.74328086 BTC.

Thanks for your assistance in correcting this.

2 x ZipZap/MoneyGram cash deposits were made to fund bitcoin wallet addresses:

4/10/2013 02:40PM PST, $503.95 ($480.05 after fees) to 1PAnA5WoSV9iXvKTKYZ7VvAsUcmUX1LsKJ
4/10/2013 02:48PM PST, $503.95 ($480.05 after fees) to 182BXFTnXoie81qRnT8o8zTFKkiPRuqex3

BTC weighted price on Mt. Gox at approximate time of deposits (retrieved from bitcoincharts.com):

4/10/2013 02:40PM PST, 1 BTC = $177.59
4/10/2013 02:48PM PST, 1 BTC = $161.43

Expected BTC deposit:

$480.05 / $177.59 = 2.70313644 BTC
$480.05 / $161.43 = 2.97373475 BTC

Actual BTC deposited (incorrect exchange rate USD) (discrepancy BTC):

2.41687470 BTC ($198.62) (-0.28626174 BTC)
2.51671563 BTC ($190.74) (-0.45701912 BTC)

Total BTC due: 0.74328086 BTC

If BitInstant concurs, please remit 0.74328086 BTC to original BTC addresses (listed above).

Further details of the payment orders and transactions are provided below.

Thanks for your attention to this matter. Have a good weekend.

_______

BitInstant Quote for Cash Transactions:

Quote ID: 6baaba74-d2af-4a9b-a565-815d46f60bdd
Event ID: c92a4c58-741c-4111-acaf-76111d800ea8
______________________________________________

Quote ID: cf933b89-2a33-4c23-b385-1d982282efcf
Event ID: b7734e6e-eef5-41b8-8960-e3dc60d943f2

MoneyGram/ZipZap Receipt Data:
4/10/2013 02:40 PM PST, deposit: $503.95 ($480.05), Ref#: 98126918
4/10/2013 02:48 PM PST, deposit: $503.95 ($480.05), Ref#: 62658366

Blockchain Transaction Data:
4/10/2013 15:16 PST, BitInstant deposit to bitcoin address: 1PAnA5WoSV9iXvKTKYZ7VvAsUcmUX1LsKJ
Credit: 2.4168747 BTC
Transaction ID: 432d6bdebd5b0b3ee98d231772a72a92c0aa018eb0d016c55dbfc513b88f5dc7

4/10/2013 15:25 PST, BitInstant deposit to bitcoin address: 182BXFTnXoie81qRnT8o8zTFKkiPRuqex3
Credit: 2.51671563 BTC
Transaction ID: ec8f97ee1cafb48eaf5b5875a1042082466b60fe8b1ae7cde81dbd9a43ceeca2

New issues can be opened at...

bitinstant.com/contact

new issues can be opened there and forgotten!!
What the hell are you doing here then URSAY??

Issues opened thru bitinstant.com/contact are worked on by multiple CS reps.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Luckybit on April 12, 2013, 02:24:44 PM

Now only last weeks transaction of $500 to go and I'm done. The good news is I received todays transaction so apparently they are watching this thread.

Have you not seen me in here the whole time? Huh

Adalberto

newbie

Activity: 13

Merit: 0

Mr URSAY

I am sorry to use this thread (even though you had warned that it was going to be closed) but I have two transaction via ZIPZAP/EBANX that did not manage to be completed to my MTGOX account.

Transactions CODE N°163288 and CODE N° 163377 (EBANX) - ZipZap Account N° 294136080 and N° 258509702

The payment was made tuesday (04-09-2013) and wednesday (04-10-2013).

Can you help?

Thank you for your attention

BitcoinApprentice

newbie

Activity: 56

Merit: 0

Quote from: Singlebyte on April 12, 2013, 02:05:32 PM

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit

http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

Thanks for compiling these links SB

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 163. (Read 496012 times)