Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 167. (Read 496012 times)

You are on the 4/8 list.  Your Gox code was redeemed or expired so we will need to cancel the old coupon and issue you a new coupon.

All new issues are now logged at bitinstant.com/contact

Me too Charlie, ZipZapp'ed a payment at around 10:30 AM EST this morning to BTC address but no trace of anything on BlockChain. Did I just miss the "working great" cutoff? (just kidding, just kidding )

Here's the info, I'm sure you're sick of looking at these lines:

OrderID: 35c1ef53-2e95-4b6d-9ca4-4c7a22f86688
EventID: d972c26d-f1f1-450f-8efd-f575f9ac4f3d
DestAccount: 176N8mmGuDzTsA6SCKzkaATDGmtnP1rTCC
QuoteID: 4e20b294-85fa-44a1-b617-64501d91c26e
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365775759.32
APIResponse: {'Transaction_id': u'516815103fa78d08347fc834'}
FundsSent: $380.247605 USD

Thanks for anything you can do Charlie!

I tried Bitinstant again today. Still doesn't work. I'm not going to be using Bitinstant anymore.

Now I'm owed x2 $503 worth of Bitcoin.

Anyway this time I made sure to take down all the information so here are the notes.

Quote ID
839b4c21-677a-4634-905d-8930f3686f35
Event ID
54e171f8-a6b9-43d4-af4f-74fa5c4d8bc2
Quote valid until
Fri Apr 12 15:44:29 2013
Fees (Not inclusive of ZipZap)
3.99%%
Amount you need to pay
$500.0 USD
Amount you will receive
$480.05 USD
Expected delivery time(HH:MM:SS)
0:30:00
Guaranteed delivery time (HH:MM:SS)
1 day, 0:00:00
Destination exchange
Bitcoin Address


So according to the delivery time there is a guaranteed delivery time of 1 day. I'll see what happens in 24 hours. I'm just posting it here because usually when it works it's instantaneous and when it doesn't work it doesn't work at all.  

480/77=6.2BTC owed.

And I don't even know how much BTC I'm owed from weeks ago because I don't remember the prices from back then.

BTW, Anyone at BITINSTANT, the web site has been updated with a dead link that's on the homepage. (That hasn't even been made a link)
UPDATE ON TRANSFERS: www.blog.bitinstant.com

It comes back with a
Server not found

If the goal is consumer confidence and company survival, you should probably fix that.

Seriously though, because this must be the shadiest business I have ever personally dealt with - where the hell do I actually contact people that care about my a. money and b. business?

Ursay,

I made another deposit after the last one finally went into my wallet. It hasn't gotten there yet, but not going to start a ticket until around 7pm eastern. It seems things are starting to get resolved, albeit slowly, and for that we thank you.

Good luck today.

245 pages of trouble and you still want to make a purchase through this platform.   The list for the 12th has not been started so go ahead and make your purchase and you can be the first one on it.

hey ursay, are normal transaction clearing this morning.i wanted to go make a deposit but dont wana lose it in the filter and have to wait a week to get it.

Seems I'm Having a problem with 2 orders right now..
I've never had my orders take more than a few minutes..

-----------------------------------------------------------
Order receipt
Quote ID    ed2a942f-9e0b-46bf-a355-2eac587ed885
Event ID    958ef419-b4ec-40f1-9b82-fe6eebe680a9
Fees (inclusive)    3.99%%
Amount you paid    $300.0 USD
Amount you will receive    $288.03 USD
Destination exchange    Bitcoin Address
Destination account    18XMrD7yviXSbUYHMdZdxdDicS89EgxKo2
Order event log
Timestamp    Event ID    Event type
Fri Apr 12 13:42:42 2013   958ef419-b4ec-40f1-9b82-fe6eebe680a9   Quote for new transaction
Fri Apr 12 14:11:36 2013   c4f2c608-7532-48be-a0f9-24f29ef79f47   New Order




------------------------------------------------------------------------------


Quote ID    1686a3ac-058c-4dcf-8541-2a2ee207a613
Event ID    63c7fbe9-c65c-40bb-b3f0-35013a8b1f8f
Fees (inclusive)    3.99%%
Amount you paid    $500.0 USD
Amount you will receive    $480.05 USD
Destination exchange    Bitcoin Address
Destination account    1NTsWs8VqyQHdF2UPSN562dBCaKz3dzBik
Order event log
Timestamp    Event ID    Event type
Fri Apr 12 13:33:31 2013   63c7fbe9-c65c-40bb-b3f0-35013a8b1f8f   Quote for new transaction
Fri Apr 12 14:02:03 2013   63e08d2b-333a-4665-8f8d-63c52621ddc7   New Order
Fri Apr 12 14:00:19 2013   33aaab7b-da10-4406-b198-43b0ae6a9da9   MTGox Order Loadin
----------------------------------------------------------------------------

Also on day 9 waiting for resolution. 

I was on the 4/8 list and would appreciate a status update.  I sent a PM like requested by URSAY but didn't get a response.  Please update me/acknowledge that my case is being attended to.

2822673e-81dd-4028-8510-4e5fad1b54eb

Thanks

Good to hear that you got your coins.  I apologize for your experience and I hope you will still consider us in the future.   

Just a quick update for you guys, I finally have the BTC I paid for, and it seems to be at the market rate I purchased them at(which sucks, but at least I have the money I paid.) just be patient and it will happen

Its been well over a week and my money is lost in limbo, please help!


Moneygramed to zipzap to bitinstant purchase never made it to Mt Gox. I maxed the purchase at $500 and it has been in limbo for over a week with no responses to my emails. OrderID: 7f3d1931-c206-4c33-af06-0985c0a506f1 QuoteID: 2f15e57f-6aeb-4c56-b9fa-c63b52b21529

I received an email reply instantly sayng the order has been executed, why?  Here it is:

"Hey there,

This is to notify you that your order has been updated, please find the details below:


We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order


OrderID: 7f3d1931-c206-4c33-af06-0985c0a506f1
EventID: a064898d-c7e0-48de-bc62-9679d13631fd
DestAccount: M32344963X
QuoteID: 2f15e57f-6aeb-4c56-b9fa-c63b52b21529
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365003878.91
APIResponse: MTGOX-USD-BA822-KGD32-ZLP94-D65A3
FundsSent: $480.05 USD"

URSAY updates on my 4 btc?

For users wanting to open new support tickets...

bitinstant.com/contact

I am still looking into issues that were previously logging on my dated support lists as I slowly integrate into the new support system with the other CS agents.

For users that have logged issues with me regarding execution price, I have been told that someone is working on those issues today so you may see some more coins soon!  

Morning everyone!

I made a cash deposit to GOX this morning thru BitInstant.  It went thru perfectly.  The system is working great.

Now let's solve some back logged issues!!!

 

Hi Urslay. I'll go ahead and bite, try one more time to get my money which Bitinstant has owed me for 6 months. And be nice about it. I know what the reply will be, I know I am wasting my time, but here gos: This is from Rachel back on November 5, 2012!!!

 Your Order ID is: 3ab032e1-32ba-4a82-8446-367bfc67fc75

I have other order IDs, as I exchanged many emails with Racheal and Charlie and Mt Gox trying to solve this issue. If you would like I can paste all the email corrasondce here, and you vcan go though and look up each and every order ID. It won;t look good on Charlie however, it will show him out to be a liar. It would be better if you just asked Charlie about this and you can come back and tell me "Theres nothing We can Do", and I can go back to warning peole about this service. Thank you.