Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 164. (Read 496012 times)

There might be close-to-realtime chat here, there might be supporters working on this but the ever returning comments like "read my sugnature" and "for ME it worked flawlessly" is not exactly what counts as support when people wait for 4+ days for their money...
Thing is, i have had several  transactions since bitinstant was started and they all worked.. but now that i see how arrogant the so called supports reacts to the customers complains and problems i feel really cheated.
The least would be to solve the problems as fast as possible.. the NORMAL would be for a self-respecting company to offer sort of a compensation for the trouble.. but i dont believe neither will happen. I think this all will resolve to "Woops, we traded with your funds and made a mistake when the bubble did burst. Sorry, but we are insolvent."..

QuoteID:
93ba9900-5bb7-4d90-b4ad-cc8f9177fbdf

EventID:
0fe3d9fb-67bd-4168-9648-da4ea6be3f9b

Bitinstant owes me 0.479112001 BTC
As a result of the inconveniences and headaches given by Bitinstant, I have elected to not accept my money in BTC form
Give me $76.04 in cash or through paypal
The $ amount is verifiable as follows:

Bitinstant Order creation time (source: https://www.bitinstant.com/order_status/93ba9900-5bb7-4d90-b4ad-cc8f9177fbdf ):
Sun Apr 7 15:17:25 2013   bc2ef0ac-d37b-4787-a041-68acbed69a50   New Order
EST: 12hr: 11:17:25 AM EST, Sunday April 7, 2013
EST: 24hr: 11:17:25 EST   , Sunday April 7, 2013
UTC: 12hr: 03:17:25 PM UTC, Sunday April 7, 2013
UTC: 24hr: 15:17:25 UTC   , Sunday April 7, 2013
UNIX: 1365347845
mtgoxUSD weighted price: $158.7/BTC @ 2013-04-07 15:17:00   (source: http://bitcoincharts.com/charts/mtgoxUSD#rg5zig1-minzczsg2013-04-07zeg2013-04-08ztgSzm1g10zm2g25zv )


Given Rate:
$400: source: https://www.bitinstant.com/order_status/93ba9900-5bb7-4d90-b4ad-cc8f9177fbdf
2.04136689 BTC: source: http://blockexplorer.com/address/14czMwT5imj1xfT7seLarorCBZZ9TxsFZg

$400 / 2.04136689 BTC =
$195.947138145265/BTC


Expected deposit:
$400 / $158.7/BTC (walmart deposit time rate & bitinstant order creation time) = 2.520478891 BTC

Difference:
expected - actual = difference
2.520478891 BTC - 2.04136689 BTC = 0.479112001 BTC


Bitinstant owes me 0.479112001 BTC
I do not want the BTC. I want my $ in 0.479112001 BTC back at rate at time of deposit.
0.479112001 BTC * $158.7/BTC = $76.03507456
Give me my $76.04 back!!!

Seems many have both good and bad experiences with Bitinstant.  Seems to be the story with most exchanges these days.  

But I will share my first experience with Bitinstant.  As several have done, I used my full Mtgox account number using a cash deposit from Bitinstant.  Because this was incorrect, my funds were stuck.  A sent a support request, and was sent a reply within a few hours.  They sent me the mtgox coupon code which I was able to immediately use.  

This was my first btc purchase, and I didn't follow directions, so I figured I was screwed.  Thanks for the help Bitinstant support!

Following that, I have been pretty careful with all transactions.  Now I see that I have done it again.  Using Capitalone for a transfer to bitfloor, I created a deposit, got the email confirmation, and proceeded to send the same amount from the checking account.  However, I failed to notice that Bitfloor changed the exact amount I planned on sending.  $200 changed to $200.04.  Ugh, I sent exactly $200, so that is another chunk I might have to fight for since there system is looking for that exact amount.  

Painful learning experiences...

OrderID: c2b2d315-b035-48bb-a0a8-6c8b23f60973
EventID: 671b5905-3726-4af3-ad34-bad4c8f8b886
have this just sent and no coin.   got the slip saying successful payment but no coin in blockchain accnt or any info on the blockchain about u sending me coin

Hello Charlie, Yankee, Ursay, et al at BitInstant:

Please open a support ticket and/or add this market rate at the time of deposit discrepancy to your support list.  An incorrect market rate was used when BitInstant fulfilled the following cash deposit to bitcoin address orders.  Our calculation shows that BitInstant owes 0.74328086 BTC.

Thanks for your assistance in correcting this.

2 x ZipZap/MoneyGram cash deposits were made to fund bitcoin wallet addresses:

4/10/2013 02:40PM PST, $503.95 ($480.05 after fees) to 1PAnA5WoSV9iXvKTKYZ7VvAsUcmUX1LsKJ
4/10/2013 02:48PM PST, $503.95 ($480.05 after fees) to 182BXFTnXoie81qRnT8o8zTFKkiPRuqex3

BTC weighted price on Mt. Gox at approximate time of deposits (retrieved from bitcoincharts.com):

4/10/2013 02:40PM PST, 1 BTC = $177.59
4/10/2013 02:48PM PST, 1 BTC = $161.43

Expected BTC deposit:

$480.05 / $177.59 = 2.70313644 BTC
$480.05 / $161.43 = 2.97373475 BTC

Actual BTC deposited (incorrect exchange rate USD) (discrepancy BTC):

2.41687470 BTC ($198.62) (-0.28626174 BTC)
2.51671563 BTC ($190.74) (-0.45701912 BTC)   

Total BTC due: 0.74328086 BTC

If BitInstant concurs, please remit 0.74328086 BTC to original BTC addresses (listed above).

Further details of the payment orders and transactions are provided below.

Thanks for your attention to this matter. Have a good weekend.

_______

BitInstant Quote for Cash Transactions:

Quote ID: 6baaba74-d2af-4a9b-a565-815d46f60bdd
Event ID: c92a4c58-741c-4111-acaf-76111d800ea8
______________________________________________

Quote ID: cf933b89-2a33-4c23-b385-1d982282efcf
Event ID: b7734e6e-eef5-41b8-8960-e3dc60d943f2


MoneyGram/ZipZap Receipt Data:
4/10/2013 02:40 PM PST, deposit: $503.95 ($480.05), Ref#: 98126918
4/10/2013 02:48 PM PST, deposit: $503.95 ($480.05), Ref#: 62658366

Blockchain Transaction Data:
4/10/2013 15:16 PST, BitInstant deposit to bitcoin address: 1PAnA5WoSV9iXvKTKYZ7VvAsUcmUX1LsKJ
Credit: 2.4168747 BTC
Transaction ID: 432d6bdebd5b0b3ee98d231772a72a92c0aa018eb0d016c55dbfc513b88f5dc7

4/10/2013 15:25 PST, BitInstant deposit to bitcoin address: 182BXFTnXoie81qRnT8o8zTFKkiPRuqex3
Credit: 2.51671563 BTC
Transaction ID: ec8f97ee1cafb48eaf5b5875a1042082466b60fe8b1ae7cde81dbd9a43ceeca2

New issues are logged at bitinstant.com/contact

I hope you have already PMed me more info...I will be checking PMs soon.  

I hope you have already PMed me more info...I will be checking PMs soon.  

Made deposit hours ago using dwolla today to be sent to GOX and it is not in the account just filled out www.bitinstant.com/contact form


Order ID   62f756f2-1770-4361-a5a2-ccb68132efbb

URSAY, I appreciate you trying to help, but if you'd read my post you'd see that I was unable to submit any new issues using that same quote ID.

Regardless, I may not have a problem any more. It would seem that Gareth has taken it upon himself to personally fix my problem.

Just waiting on confirmations at the moment, but it looks like bitinstant got me my btc at a real fair market price (though incredibly late)

Everybody else out there having problems, just keep complaining all day. It eventually works.

Hi URSAY,

Today I received one of my deposits on blockchain.info. What about this other one made on the same day and still unresolved?

Quote ID   2a243e86-730d-430e-aaac-19d6ec79e910

Order event log

Mon Apr 8 15:04:46 2013   0a5f4307-dbe4-4166-bc0f-73892465a62a   Quote for new transaction

FANTASTIC!

They finally sent it through. It's unconfirmed but I see it and I'm happy. Bitinstant came through and appears to be responsive.

I'm assuming this is to a bitcoin address here? but I believe they release BTC in batches every now and then throughout the day. It took a couple hours for me to be able to see mine on the blockchain and it is currently in the process of being verified

I'm assuming this is to a bitcoin address here? but I believe they release BTC in batches every now and then throughout the day. It took a couple hours for me to be able to see mine on the blockchain and it is currently in the process of being verified

Still nothing. Although I did receive an email from Bitinstant saying the order was executed, nothing was actually sent so I don't even know what the email means.