Just wanted to say thank's to URSAY for all the hard work you have been doing. Thank you for taking care of my deposit issue... Have a great day and don't forget to take a break man!
All the best
IAS
Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 184. (Read 496012 times)
April 11, 2013, 09:24:46 AM
April 11, 2013, 09:23:31 AM
Hello Ursay,
Made a NEW transaction and payed. Could you put me in support list?
Quote for Cash transaction
Quote ID ba485d49-b405-4661-ba0c-0dcb634470ad
Event ID 251cb4a6-def9-42aa-86d9-88ca29a179bf
Quote valid until Wed Apr 10 23:41:21 2013
Fees (Not inclusive of ZipZap) 3.99%%
Amount you need to pay $500.0 USD
Amount you will receive $480.05 USD
Expected delivery time(HH:MM:SS) 0:30:00
Guaranteed delivery time (HH:MM:SS) 1 day, 0:00:00
Destination exchange MtGox
Zip Zap Account: 795077700
MTGOX account: M09228152X
Thank you and have a nice day!
Made a NEW transaction and payed. Could you put me in support list?
Quote for Cash transaction
Quote ID ba485d49-b405-4661-ba0c-0dcb634470ad
Event ID 251cb4a6-def9-42aa-86d9-88ca29a179bf
Quote valid until Wed Apr 10 23:41:21 2013
Fees (Not inclusive of ZipZap) 3.99%%
Amount you need to pay $500.0 USD
Amount you will receive $480.05 USD
Expected delivery time(HH:MM:SS) 0:30:00
Guaranteed delivery time (HH:MM:SS) 1 day, 0:00:00
Destination exchange MtGox
Zip Zap Account: 795077700
MTGOX account: M09228152X
Thank you and have a nice day!
April 11, 2013, 09:17:44 AM
URSAY please get me my funds ive been waiting for a week
[email protected]
Merchant order ID
f50bd369-b3a6-4c3e-bf20-07303c4bff54
Customer account ID
878 288 406
[email protected]
Merchant order ID
f50bd369-b3a6-4c3e-bf20-07303c4bff54
Customer account ID
878 288 406
April 11, 2013, 09:17:21 AM
Holy shit, I have money 
After a LONG and painful process, it's finally here!
Now do I dare risk doing another transfer
Edit: suppose that solved that. Forgot that MtGox codes are now disabled
After a LONG and painful process, it's finally here!
Now do I dare risk doing another transfer
Edit: suppose that solved that. Forgot that MtGox codes are now disabled
Congratulations. Enough money from new orders must have finally come in to fill your old order. Let's hope at least some of those whose money they gave to you are as lucky. Watching this thread is about the same as watching Satoshi Dice...some "win" a portion of their own money, some lose it all
April 11, 2013, 09:11:29 AM
Holy shit, I have money
After a LONG and painful process, it's finally here!
Now do I dare risk doing another transfer
After a LONG and painful process, it's finally here!
Now do I dare risk doing another transfer
What dated list were you on ?
Original order: 4/3
Managed to get a ticket open: 4/4
Got put on URSAY's official support list: 4/6
Thanks I guess I have a wait I am on the 04/09 list. Another week or so.
April 11, 2013, 09:10:33 AM
What can I do to get my money back? Thanks guys.
small claims, potentially class action if they decide to continue to selectively resolve issuesi'm about 3 hours away from submitting the paperwork to initiate small claims action in NYC. i'll gladly spend 1000x what they owe me to ensure that this debacle is a) entered into the legal system, and b) made public in alternative and mainstream media
April 11, 2013, 09:08:45 AM
Holy shit, I have money
After a LONG and painful process, it's finally here!
Now do I dare risk doing another transfer
After a LONG and painful process, it's finally here!
Now do I dare risk doing another transfer
What dated list were you on ?
Original order: 4/3
Managed to get a ticket open: 4/4
Got put on URSAY's official support list: 4/6
April 11, 2013, 09:03:43 AM
Update: Received an email from bitinstant saying my order was processed.
And it has been, somewhat... Here's what I sent back:
Thanks, I received 1.6075 btc. About half of what I should have received. I entered $300 on the initial web page, but then entered $600 on the dwolla page. $600 was taken out of my dwolla account. I ordered around the 180s, so it makes sense (300/1.6075)=186~.
Ursay, can you open a ticket for this issue?
And it has been, somewhat... Here's what I sent back:
Thanks, I received 1.6075 btc. About half of what I should have received. I entered $300 on the initial web page, but then entered $600 on the dwolla page. $600 was taken out of my dwolla account. I ordered around the 180s, so it makes sense (300/1.6075)=186~.
Ursay, can you open a ticket for this issue?
April 11, 2013, 09:01:58 AM
Holy shit, I have money
After a LONG and painful process, it's finally here!
Now do I dare risk doing another transfer
After a LONG and painful process, it's finally here!
Now do I dare risk doing another transfer
What dated list were you on ?
April 11, 2013, 09:00:52 AM
Holy shit, I have money
After a LONG and painful process, it's finally here!
Now do I dare risk doing another transfer
Edit: suppose that solved that. Forgot that MtGox codes are now disabled
After a LONG and painful process, it's finally here!
Now do I dare risk doing another transfer
Edit: suppose that solved that. Forgot that MtGox codes are now disabled
April 11, 2013, 08:37:54 AM
Hey URSAY, any updates on where the various lists are in the support process? I am on the 4/9 list myself
April 11, 2013, 08:28:13 AM
How does this effect BitInstant trying to post to our accounts? What you say Ursay ?
Due to these facts we have been busy working on improving things since last week and our team has been working around the clock to improve Mt.Gox to catch up with the demand. We will continue to release several updates today and in the coming few days to improve our system overall performance. Also please note that we may have to close the exchange for two hours in the next 12 to 24hrs to add several new servers to our system. Thank you for your understanding and continuous support!
Regards
Mt.Gox Co. Ltd Team.
https://mtgox.com/press_release_20130411.html
Due to these facts we have been busy working on improving things since last week and our team has been working around the clock to improve Mt.Gox to catch up with the demand. We will continue to release several updates today and in the coming few days to improve our system overall performance. Also please note that we may have to close the exchange for two hours in the next 12 to 24hrs to add several new servers to our system. Thank you for your understanding and continuous support!
Regards
Mt.Gox Co. Ltd Team.
https://mtgox.com/press_release_20130411.html
April 11, 2013, 07:50:39 AM
URSAY update on my funds. I have been waiting a long time
April 11, 2013, 07:46:44 AM
Ursay I am still waiting for my funds to be posted to my account. I deposited April 7th. I am on your April 9th list. How much longer is this going to take ? Last night I had a dream that my funds were posted to my account but when I logged on to my MX account nothing at all. A NIGHTMARE When
Maybe we ought to give him a call on his cell phone. His number is out their on the web. Charlie Shrem.
April 11, 2013, 07:44:45 AM
Ursay I am still waiting for my funds to be posted to my account. I deposited April 7th. I am on your April 9th list. How much longer is this going to take ? Last night I had a dream that my funds were posted to my account but when I logged on to my MX account nothing at all. A NIGHTMARE When
April 11, 2013, 07:38:02 AM
Business Week is calling Charlie a "Bitcoin millionaire" - http://www.businessweek.com/articles/2013-04-10/meet-the-bitcoin-millionaires
If only his customers were so lucky as to get their money
If only his customers were so lucky as to get their money
April 11, 2013, 07:25:36 AM
Still awaiting my .19 BTC in quote difference.
Feel free to use the Quote address, or my signature.
Feel free to use the Quote address, or my signature.
April 11, 2013, 07:16:36 AM
Hello all, first time here, and it's obvious I'm not alone. .. I sent bitinstant $400 2 weeks ago today, received an email saying my funds were directly deposited into gox and there was no need for coupon code. At gox, I got "code is used or non existent" ( like I've seen others here have gotten ) . Several emails to Bitinstant have gotten me nowhere . I get passed off, ignored, told my email was sent to the CEO. Since when do CEOs deal with coupon codes and such? ANyway, its obvious to me now after finding this thread that it wasn't just me, which is kinda comforting .. ( ? ). Bitinstant has stopped responding to me altogether.
Can someone here please save me over 200 pages of reading and fill me in real quick on what's happening and if we'll be seeing our money. Can these guys really just take our money and walk away? Can't the better business bureau or something handle this in some way? What can I do to get my money back? Thanks guys.
Can someone here please save me over 200 pages of reading and fill me in real quick on what's happening and if we'll be seeing our money. Can these guys really just take our money and walk away? Can't the better business bureau or something handle this in some way? What can I do to get my money back? Thanks guys.
You can read a faster analysis of the situation here - https://bitcointalksearch.org/topic/m.1689331
As far as whether or not you'll see your money, that depends. The simple fact of the matter is that Bitinstant is running a deficit - know one knows how much or why. They lost or took a huge amount of customer money at some point (or it's still going on). What this means is that old orders are processed only when funds from new orders come in. If there aren't enough new orders to process the outstanding ones, then orders don't get processed. As long as the cycle continues, I suppose it will work. Problem is, it's obvious from this thread and other sources that new orders are not covering the shortfalls by a long shot. It's only a matter of time before someone calls the cops, and the whole thing comes to an abrupt end. Make no mistake: Bitinstant was at one time legitimate, but is now nothing more than a Ponzi scheme.
Hmm, that makes a lot of sense
April 11, 2013, 07:12:46 AM
Hello all, first time here, and it's obvious I'm not alone. .. I sent bitinstant $400 2 weeks ago today, received an email saying my funds were directly deposited into gox and there was no need for coupon code. At gox, I got "code is used or non existent" ( like I've seen others here have gotten ) . Several emails to Bitinstant have gotten me nowhere . I get passed off, ignored, told my email was sent to the CEO. Since when do CEOs deal with coupon codes and such? ANyway, its obvious to me now after finding this thread that it wasn't just me, which is kinda comforting .. ( ? ). Bitinstant has stopped responding to me altogether.
Can someone here please save me over 200 pages of reading and fill me in real quick on what's happening and if we'll be seeing our money. Can these guys really just take our money and walk away? Can't the better business bureau or something handle this in some way? What can I do to get my money back? Thanks guys.
Can someone here please save me over 200 pages of reading and fill me in real quick on what's happening and if we'll be seeing our money. Can these guys really just take our money and walk away? Can't the better business bureau or something handle this in some way? What can I do to get my money back? Thanks guys.
You can read a faster analysis of the situation here - https://bitcointalksearch.org/topic/m.1689331
As far as whether or not you'll see your money, that depends. The simple fact of the matter is that Bitinstant is running a deficit - know one knows how much or why. They lost or took a huge amount of customer money at some point (or it's still going on). What this means is that old orders are processed only when funds from new orders come in. If there aren't enough new orders to process the outstanding ones, then orders don't get processed. As long as the cycle continues, I suppose it will work. Problem is, it's obvious from this thread and other sources that new orders are not covering the shortfalls by a long shot. It's only a matter of time before someone calls the cops, and the whole thing comes to an abrupt end. Make no mistake: Bitinstant was at one time legitimate, but is now nothing more than a Ponzi scheme.
April 11, 2013, 07:11:17 AM
Hello all, first time here, and it's obvious I'm not alone. .. I sent bitinstant $400 2 weeks ago today, received an email saying my funds were directly deposited into gox and there was no need for coupon code. At gox, I got "code is used or non existent" ( like I've seen others here have gotten ) . Several emails to Bitinstant have gotten me nowhere . I get passed off, ignored, told my email was sent to the CEO. Since when do CEOs deal with coupon codes and such? ANyway, its obvious to me now after finding this thread that it wasn't just me, which is kinda comforting .. ( ? ). Bitinstant has stopped responding to me altogether.
Can someone here please save me over 200 pages of reading and fill me in real quick on what's happening and if we'll be seeing our money. Can these guys really just take our money and walk away? Can't the better business bureau or something handle this in some way? What can I do to get my money back? Thanks guys.
Can someone here please save me over 200 pages of reading and fill me in real quick on what's happening and if we'll be seeing our money. Can these guys really just take our money and walk away? Can't the better business bureau or something handle this in some way? What can I do to get my money back? Thanks guys.
This post by the CEO is the official word: https://bitcointalksearch.org/topic/m.1776479
Basically, they're swamped and URSAY here has been putting people in support lists numbered by date. He reads the thread, notes down peoples complaints (write your complaint with your email address and QuoteID/OrderID so you get on a support list) and then eventually someone with powers does something about it when they get to it.
Some people got what they wanted, and some people from support list for old dates still haven't got what they wanted. I ordered bitcoins to my bitcoin address via Moneygram on very early 4/7 and wrote about not getting my bitcoins on this thread and got on "support list 4/8". They sent me bitcoins on 4/8 but they were sent at the market rate of 4/8, so I got less BTC than I should have.
So I came on here again and posted my QuoteID, email address, and calculations for the remaining BTC at exchange rate at the time of deposit on 4/7, and got put on a "support list 4/9" to get the remaining BTC and now its 4/11 and still haven't got my remaining BTC...
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