Official Newbie BitInstant Support Thread (Active Customer Support) - page 186.

shadumdum

newbie

Activity: 28

Merit: 0

Quote from: xqr on April 10, 2013, 10:24:44 PM

Quote from: shadumdum on April 10, 2013, 10:22:48 PM

Quote from: xqr on April 10, 2013, 10:19:04 PM

YES! I finally see the unconfirmed transaction coming in.

Question, I'm getting a market price of $170.335772852, but on 4/3/2013 the high was $146 (and closer to $125 when I made the transfer).

Is bitinstant not honoring the prices at the time of the transaction anymore?

They are. You have to do the math and let them know this. You also have to request for a new ticket to be opened up. They will close your first ticket (which I am glad they were able to fix! I have seen a lot of your posts over the last couple of days.), and then a new ticket will have to be opened to get the difference in price. I had my first ticket close, and made a new ticket to get the difference, but it hasn't been done yet. It looks like we're still gonna have to wait for that at this point.

Ah, thanks for the info. I'll submit the ticket and stop harassing URSAY then finally.

Good plan!

I know it was iffy for awhile, but he has never quit working. Gotta give that man some crazy props.

xqr

newbie

Activity: 56

Merit: 0

Quote from: shadumdum on April 10, 2013, 10:22:48 PM

Quote from: xqr on April 10, 2013, 10:19:04 PM

YES! I finally see the unconfirmed transaction coming in.

Question, I'm getting a market price of $170.335772852, but on 4/3/2013 the high was $146 (and closer to $125 when I made the transfer).

Is bitinstant not honoring the prices at the time of the transaction anymore?

They are. You have to do the math and let them know this. You also have to request for a new ticket to be opened up. They will close your first ticket (which I am glad they were able to fix! I have seen a lot of your posts over the last couple of days.), and then a new ticket will have to be opened to get the difference in price. I had my first ticket close, and made a new ticket to get the difference, but it hasn't been done yet. It looks like we're still gonna have to wait for that at this point.

Ah, thanks for the info. I'll submit the ticket and stop harassing URSAY then finally.

shadumdum

newbie

Activity: 28

Merit: 0

Quote from: xqr on April 10, 2013, 10:19:04 PM

Quote from: URSAY on April 10, 2013, 10:04:00 PM

Quote from: xqr on April 10, 2013, 09:43:57 PM

OrderID: 3d08445a-1256-4a68-8086-da4cc88215a5

Been waiting for over a week

https://i.imgur.com/sdfsdV9.gif

And...?

Do you have it now??? Cheesy

YES! I finally see the unconfirmed transaction coming in.

Question, I'm getting a market price of $170.335772852, but on 4/3/2013 the high was $146 (and closer to $125 when I made the transfer).

Is bitinstant not honoring the prices at the time of the transaction anymore?

They are. You have to do the math and let them know this. You also have to request for a new ticket to be opened up. They will close your first ticket (which I am glad they were able to fix! I have seen a lot of your posts over the last couple of days.), and then a new ticket will have to be opened to get the difference in price. I had my first ticket close, and made a new ticket to get the difference, but it hasn't been done yet. It looks like we're still gonna have to wait for that at this point.

cea45

newbie

Activity: 12

Merit: 0

Quote from: URSAY on April 10, 2013, 10:04:00 PM

Quote from: xqr on April 10, 2013, 09:43:57 PM

OrderID: 3d08445a-1256-4a68-8086-da4cc88215a5

Been waiting for over a week

https://i.imgur.com/sdfsdV9.gif

And...?

Do you have it now??? Cheesy

Hi URSAY...Could you spread some of the love. Been waiting for 4 days since deposit!!

Order ID: bb22886d-ff71-4d97-a298-3dc2d2948cfa

shadumdum

newbie

Activity: 28

Merit: 0

Quote from: URSAY on April 10, 2013, 09:46:29 PM

Hi everyone!

Regardless of the crazy market today we got a lot done...

Myself and another CS rep were trained to better handle some issues without need to escalate. We were able to solve a good amount of support issues for this reason. It was also another record breaking volume day. As we try to improve you force us to go even harder. Cheesy

We launched the new @bitinstanthelp on Twitter which will allow for better communication about current news

Plans pushed forward for some big announcements which I believe are still planned for sometime this later week...very excited...

Tomorrow will be similar. I think we'll see another large round of customer issues resolved.

I want to apologize to anyone with issues that have been open for TOO LONG. We honestly are not trying to scam anyone. If that was the case I would NOT want to work for BitInstant. I am here to help and I will do my best if you can help me understand your situation fully.

I'm gonna put in some more work tonight as well...don't worry... Wink

Shout out to shadumdum. Thanks for your help! Sent you something...

I got it! Thank you so much. You have been so helpful for all of this. I am happy to help! I will continue to go through these forums and help out as much as possible. I have been able to catch a couple of people who have publicly put their codes up and I made new codes to get their money to them. I can only do so much without being hired, but I'm always happy to help

Now I am just excited to get my issue resolved

I have faith though.

xqr

newbie

Activity: 56

Merit: 0

Quote from: URSAY on April 10, 2013, 10:04:00 PM

Quote from: xqr on April 10, 2013, 09:43:57 PM

OrderID: 3d08445a-1256-4a68-8086-da4cc88215a5

Been waiting for over a week

https://i.imgur.com/sdfsdV9.gif

And...?

Do you have it now??? Cheesy

YES! I finally see the unconfirmed transaction coming in.

Question, I'm getting a market price of $170.335772852, but on 4/3/2013 the high was $146 (and closer to $125 when I made the transfer).

Is bitinstant not honoring the prices at the time of the transaction anymore?

If not, I suppose that'll do. I'm happy to at least have gotten something back!

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: xqr on April 10, 2013, 09:43:57 PM

OrderID: 3d08445a-1256-4a68-8086-da4cc88215a5

Been waiting for over a week

And...?

Do you have it now??? Cheesy

corvette77

newbie

Activity: 42

Merit: 0

Quote from: nonames456 on April 10, 2013, 09:55:40 PM

Quote from: speakeasy1982 on April 10, 2013, 09:49:03 PM

Thanks URSAY for your help today. Although my issue hasnt been resolved I have faith it will be soon.
Go get some rest!!

Me too, on the 4/9 list with no resolution as yet. Have my fingers crossed that it will be resolved soon.

I am also on that list. Still waiting.

nonames456

newbie

Activity: 28

Merit: 0

Quote from: speakeasy1982 on April 10, 2013, 09:49:03 PM

Thanks URSAY for your help today. Although my issue hasnt been resolved I have faith it will be soon.
Go get some rest!!

Me too, on the 4/9 list with no resolution as yet. Have my fingers crossed that it will be resolved soon.

speakeasy1982

newbie

Activity: 22

Merit: 0

Thanks URSAY for your help today. Although my issue hasnt been resolved I have faith it will be soon.
Go get some rest!!

justtired

newbie

Activity: 55

Merit: 0

getme my money too. $200 since November!

URSAY

legendary

Activity: 1974

Merit: 1010

Hi everyone!

Regardless of the crazy market today we got a lot done...

Myself and another CS rep were trained to better handle some issues without need to escalate. We were able to solve a good amount of support issues for this reason. It was also another record breaking volume day. As we try to improve you force us to go even harder. Cheesy

We launched the new @bitinstanthelp on Twitter which will allow for better communication about current news

Plans pushed forward for some big announcements which I believe are still planned for sometime this later week...very excited...

Tomorrow will be similar. I think we'll see another large round of customer issues resolved.

I want to apologize to anyone with issues that have been open for TOO LONG. We honestly are not trying to scam anyone. If that was the case I would NOT want to work for BitInstant. I am here to help and I will do my best if you can help me understand your situation fully.

I'm gonna put in some more work tonight as well...don't worry... Wink

Shout out to shadumdum. Thanks for your help! Sent you something...

xqr

newbie

Activity: 56

Merit: 0

OrderID: 3d08445a-1256-4a68-8086-da4cc88215a5

Been waiting for over a week

https://i.imgur.com/sdfsdV9.gif

uncfan42204

newbie

Activity: 19

Merit: 0

Please get me my money

TheHalfWit

newbie

Activity: 8

Merit: 0

Hey is pay out by paypal going to come back?

justinpobrien

newbie

Activity: 2

Merit: 0

Thank you Ursay. The order has gone through!

colonel2121

newbie

Activity: 2

Merit: 0

I could use some help. My order has not gone through yet from 4/9.

OrderID: 356ed750-7e2b-474d-9091-e57498ad6725
QuoteID: 5d777207-f67f-4f06-8890-ee3ba98a1958

Any help would be greatly appreciated.

Thank you

damavox

newbie

Activity: 14

Merit: 0

Ursay, i sent you my email. I was suppose ti have my order pushed through on 4/8 and then i was also put on the 4/10 support list. it is 8:58est and i still havn't heard anything from you or bitinstant.

justtired

newbie

Activity: 55

Merit: 0

Stop the madness!

justtired

newbie

Activity: 55

Merit: 0

Consider yourself warned. I've been warning on this forum since January. Do not use bit"instant" again. They are going to scam each and everyone of you eventually.

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 186. (Read 496012 times)