URSAY, please correct me if I am wrong, but I am pretty sure that URSAY is only going through these forms and other forms of communication and creating ticket lists and escalating the issues to the correct people. He isn't the only man working on this. Patience is a virtue here. They are helping people. They have also said that you will get the number of bitcoins that you should have gotten at the time of your deposit, not when your order goes through. Yes, you will need to open up a new ticket, but they are working on it.
how do i make this new ticket? Can i do that now or do i wait to do that?
Once your first ticket has been resolved (i.e. the funds are in your mtgox account, or whatever), then you can post on here any information that you think he will need. (I'm not associated with bitinstant and I don't want someone quoting me on what exactly needs to be posted, just for the record.) This might include a zipzap account number, the queueID number. Lets say you bought 1 btc for 200, but you made the deposit when the price was 175.
200/200 = 1btc (what you actually got)
200/150 = 1.333btc (what you should have got)
Doing the math can only be helpful for them. They will then add you to the ticket list.
The 4/9 list is currently closed and are being escalated. URSAY said he was going to be gone for a bit to do some of this, so hopefully this is what he is doing. If you post now, I am confident that you will be put on the 4/10 list.
Just because you are on the 4/10 list does not mean that you will be helped tomorrow. There are still people from 4/6, 4/7, 4/8 etc that have not been helped. Yes this is something that isn't ideal, but they will get to you eventually. All you can do it wait and know that someone is working on taking care of you. The 4/9 list has been posted already. I'm sure he will post a 4/10 list tomorrow. If you post all of your information, URSAY should respond and let you know that he has you on the list.
Aren't you guys planning to handle 4/8 issues before 4/10? 
