Official Newbie BitInstant Support Thread (Active Customer Support) - page 205.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: jwest411 on April 09, 2013, 01:37:17 PM

URSAY, please correct me if I am wrong, but I am pretty sure that URSAY is only going through these forms and other forms of communication and creating ticket lists and escalating the issues to the correct people. He isn't the only man working on this. Patience is a virtue here. They are helping people. They have also said that you will get the number of bitcoins that you should have gotten at the time of your deposit, not when your order goes through. Yes, you will need to open up a new ticket, but they are working on it.

how do i make this new ticket? Can i do that now or do i wait to do that?
[/quote]

Can't log an issue until it is one.

archimediate

member

Activity: 68

Merit: 10

A lot of it is user error because of the directions not being clear on one or both of the sites involved. But sometimes things just don't go through correctly. Don't worry though! They fixed my last issue.

efini

newbie

Activity: 14

Merit: 0

Quote from: arkaideman on April 09, 2013, 04:11:22 PM

why the hell is bitinstant even taking orders, when they have this much back log? ridiculous

entirely too much logic for this thread. gtfo

Bunks

newbie

Activity: 8

Merit: 0

Quote from: mwp on April 09, 2013, 03:46:43 PM

Quote from: shadumdum on April 09, 2013, 03:43:56 PM

Quote from: cubism4nerds on April 09, 2013, 03:32:28 PM

What's the 4/9 list again?

Shocked

This is the final 4/9 list

Quote from: URSAY on April 09, 2013, 12:40:34 PM

FINAL 4/9 support list. Please take note if you are on this list. Thanks! Cheesy

Imaginer / ASICPool / Bjork / runarmyof1 / chowmein / pennyback / elitemom / Statesman / PC_Mobile / RandyVermillion / mwp (NEED MORE INFO) / fuue83 / justinpobrien / vitaslayer1212 / Singlebyte / ScrapOfCat / arkaideman / shadumdum / sugsmack100 / synergy7 / msiddiq / jack789 / Nonya Business / speshell1 / glasshouse / duquevalentino / cea45 / vitam / cubism4nerds / jasnlcas / mroth7684 / corvette77 / speakeasy1982 / Laughingman8 / Nachtwind / cubism4nerds / noname456 / Deadlock94 / Jross81 / mrbruceb

Anyone going forward with new issues will go on the list for 4/10. We are working on ALL issues even if you have been waiting longer then others. Thanks for your patience. Cheesy

Wait a minute. I was on the 4/08 list last time I checked. What additional info do you need from me? I have posted my Order ID 1196a228-be1c-46fe-92b6-d4556bf7e95d and my Zipzap account #520103516 multiple times.

Yeah, mine was yesterday too. For fucks sake. So emailing support doesn't actually do anything to get it rectified? I should have just posted here in the first place. Bitinstant in the process of being a victim of their own success.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Jross81 on April 09, 2013, 12:53:21 PM

Man I'm so frustrated with this..
Live chat = NO CHAT. email and cross your fingers,
please help me

This is not Live chat. This is a forum. I am here looking at your issues. Please see my sig about providing details.

arkaideman

newbie

Activity: 5

Merit: 0

why the hell is bitinstant even taking orders, when they have this much back log? ridiculous

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: ormrotter on April 09, 2013, 12:40:28 PM

Quote from: URSAY on April 09, 2013, 12:30:53 PM

Quote from: ormrotter on April 09, 2013, 12:27:59 PM

OrderID: bea9620e-f1e3-45ed-9dca-9548dc07a29a
EventID: e6d8e6af-f43b-442b-a11b-8e51d007a5ff
DestAccount: M24372891X
QuoteID: 7a23c122-becc-499b-934b-23e0a3bbd581

How may I help you?

My $$ is missing, this is my second post...443.95 up in the air, if I don't get the difference in btc rate our business is done once this resolved.

Please see my sig about providing more details.

TheJoe

newbie

Activity: 3

Merit: 0

Quote from: URSAY on April 09, 2013, 04:07:38 PM

My signature has been updated. If you have suggestions about info I can offer in my sig I would be happy to hear your suggestions. If you ask me a question and it's in my signature I will be pointing you there. Thanks.

It cuts off at the end :

Please log your issue with me ONE time via PM or the forum thread. I post finalized support lists for each day around 12-3 pm. Check if you are on the list and make a note of it. If you are not on a support list and you believe I still need to open a formal support ticket for you then let me know. Multiple posts and PMs about the same issue after I have opened your ticket slows everything down for EVERYONE. When asking me to log an issue you should include info like your order ID # or quote ID #. The

URSAY

legendary

Activity: 1974

Merit: 1010

My signature has been updated. If you have suggestions about info I can offer in my sig I would be happy to hear your suggestions. If you ask me a question and it's in my signature I will be pointing you there. Thanks.

maxspace321

newbie

Activity: 22

Merit: 0

I did a transaction on the 7th (2 days ago), but I used the WRONG mtgox address, I used my friends instead. I feel like a dumbass because I've more than likely lost the $500 i put in there. It says manual transfer created but I never got any money! I've emailed support and asked them to reroute the address if the money is stuck (which i'm hoping on my life it is) so they can send it to the correct address. The account number is below (93662)

Quote ID 121c24da-3a19-4f6a-ba76-044902655b0d
Event ID e4dcaac8-b86b-43e2-bfdb-9024ddf172bb
Destination exchange MtGox Destination account M5893662X

archimediate

member

Activity: 68

Merit: 10

Hey there,

This is to notify you that your order has been updated, please find the details below:

We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order

OrderID: 3b5377bf-48ce-44d5-ac90-809c3122cf57
EventID: a2430b16-473a-4df4-a31b-3e8903bf793b
DestAccount: Archimediate
QuoteID: d8a5664b-a472-4a89-a425-97a88f2e4a0a
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365537577.39
APIResponse: {u'return': {u'xfer': u'c5c34ddf-ff10-445f-aed2-f8c8d46b7ad1', u'amount': {u'value_int': u'30819210', u'currency': u'USD', u'display_short': u'$308.19', u'display': u'$308.19210', u'value': u'308.19210'}, u'tx_in': u'00000000-0000-0000-0000-0000000000000', u'tx_out': u'00000000-0000-0000-0000-0000000000000'}, u'result': u'success'}
FundsSent: $308.1921 USD

If you have any questions, feedback or need some help, please do not hesitate to contact us!
[email protected]
Telephone: 1.716.712.4846
Fax: 1.347.223.5251

Feedback is important to us, please leave us a 2 minute review!
http://www.resellerratings.com/store/survey/BitInstant

Thanks!

The team @ Bitinstant.

I don't really know what this means... I got some of my money... But not all?

smfuser

member

Activity: 82

Merit: 10

Quote from: URSAY on April 08, 2013, 11:54:11 PM

Quote from: smfuser on April 08, 2013, 11:00:15 PM

Quote from: URSAY on April 08, 2013, 01:48:35 PM

Quote from: smfuser on April 08, 2013, 01:34:03 PM

Quote ID: d6aac7db-867f-471a-99c8-5de5eabacb86

ZipZap to Mt. Gox, stuck at "MTGox Order Loading".
...

Added to 4/8 support list. Cheesy

I appreciated the prompt confirmation above, but I still haven't heard anything else since then about my issue.
Can you please tell me approximately how soon I should expect a further response?

Every situation is different and we are dealing with major back log so I can't provide any ETA. Sorry.

Thanks, even if you can't provide an ETA, can you check what the current status of my issue is, e.g., whether anyone else has even started to look at it (and if they haven't yet, can you please try to expedite that)?

Can you also please tell me what is the next step I should expect (e.g., should I expect some kind of e-mail or other contact from support, or should the transfer simply be completed next)?

URSAY

legendary

Activity: 1974

Merit: 1010

Almost ALL of the PMs I just checked were asking for status of issues that are already logged and open. Unfortunately I do not have enough time to respond to these contact inquiries and it's really not a good use of my time. Also, many of you do not seem to be reading my posts and you are asking the same things OVER and OVER. I will take a step back and start adding some basic info to my signature and start pointing you all there for basic help in our process. Thanks for your understanding. Cheesy

efini

newbie

Activity: 14

Merit: 0

Quote from: xqr on April 09, 2013, 03:40:34 PM

Quote from: EJS420 on April 09, 2013, 03:36:45 PM

BITINSTANT WILL FIX IT GUYS!!! BE RELENTLESS THOUGH...took me 2 days of constant badgering to get it done.

I would just like to stress that last point. I sat quietly and sent polite PMs as far back as 4/2. Bitinstant obviously took that for a sign of weakness and has decided to fuck me as best they can.

So as a result of being nice, I have been coinless for over a week. The only way these people will refund your money is if you bitch relentlessly.

threats, including actually following through if they fail to deliver work beautifully it would seem. my shit was about 75% completed 25 minutes after i shot off an email to their support.

they're down to about 45 hours before i make good on that threat

xqr

newbie

Activity: 56

Merit: 0

Quote from: mwp on April 09, 2013, 03:46:43 PM

Quote from: shadumdum on April 09, 2013, 03:43:56 PM

Quote from: cubism4nerds on April 09, 2013, 03:32:28 PM

What's the 4/9 list again?

Shocked

This is the final 4/9 list

Quote from: URSAY on April 09, 2013, 12:40:34 PM

FINAL 4/9 support list. Please take note if you are on this list. Thanks! Cheesy

Imaginer / ASICPool / Bjork / runarmyof1 / chowmein / pennyback / elitemom / Statesman / PC_Mobile / RandyVermillion / mwp (NEED MORE INFO) / fuue83 / justinpobrien / vitaslayer1212 / Singlebyte / ScrapOfCat / arkaideman / shadumdum / sugsmack100 / synergy7 / msiddiq / jack789 / Nonya Business / speshell1 / glasshouse / duquevalentino / cea45 / vitam / cubism4nerds / jasnlcas / mroth7684 / corvette77 / speakeasy1982 / Laughingman8 / Nachtwind / cubism4nerds / noname456 / Deadlock94 / Jross81 / mrbruceb

Anyone going forward with new issues will go on the list for 4/10. We are working on ALL issues even if you have been waiting longer then others. Thanks for your patience. Cheesy

Wait a minute. I was on the 4/08 list last time I checked. What additional info do you need from me? I have posted my Order ID 1196a228-be1c-46fe-92b6-d4556bf7e95d and my Zipzap account #520103516 multiple times.

Where is my name? I have been waiting since april 2nd.

Order ID   3d08445a-1256-4a68-8086-da4cc88215a5
Quote ID   51683040-6c7d-4bf9-a76e-e33f6f01a5fa
Event ID   f8a4a878-c629-4043-916e-09d267ea359a

Mtgox -> bitinstant -> btc wallet

My money was deducted from mtgox and stopped at bitinstant, where I presume it went towards the bitinstant owner's boat fund.

mwp

newbie

Activity: 11

Merit: 0

Quote from: shadumdum on April 09, 2013, 03:43:56 PM

Quote from: cubism4nerds on April 09, 2013, 03:32:28 PM

What's the 4/9 list again?

Shocked

This is the final 4/9 list

Quote from: URSAY on April 09, 2013, 12:40:34 PM

FINAL 4/9 support list. Please take note if you are on this list. Thanks! Cheesy

Imaginer / ASICPool / Bjork / runarmyof1 / chowmein / pennyback / elitemom / Statesman / PC_Mobile / RandyVermillion / mwp (NEED MORE INFO) / fuue83 / justinpobrien / vitaslayer1212 / Singlebyte / ScrapOfCat / arkaideman / shadumdum / sugsmack100 / synergy7 / msiddiq / jack789 / Nonya Business / speshell1 / glasshouse / duquevalentino / cea45 / vitam / cubism4nerds / jasnlcas / mroth7684 / corvette77 / speakeasy1982 / Laughingman8 / Nachtwind / cubism4nerds / noname456 / Deadlock94 / Jross81 / mrbruceb

Anyone going forward with new issues will go on the list for 4/10. We are working on ALL issues even if you have been waiting longer then others. Thanks for your patience. Cheesy

Wait a minute. I was on the 4/08 list last time I checked. What additional info do you need from me? I have posted my Order ID 1196a228-be1c-46fe-92b6-d4556bf7e95d and my Zipzap account #520103516 multiple times.

chase1420

newbie

Activity: 21

Merit: 0

Quote from: URSAY on April 09, 2013, 03:28:23 PM

Hi all.

Support list for 4/9 has officially been escalated to level 2 support. If you are in an older list that does not mean you don't have priority. I still have to log current issues by date and formally submit them to level 2.

Now updating list for 4/10. I will start with PMs and then jump back into the thread.

Some other updates your might find useful...

I am going to try and combine my support lists tonight so they are more easily searchable. Also, as I mentioned before, I got some new training on resolving certain types of issues myself. I hope to take care of some of the lagging issues that have not been resolved. However, there is probably a reason those issues lag...they are likely complex and above my level of support.

Doing my best to keep you updated while working on the issues.

Thanks everyone. Patience.

Hey URSAY, I'm glad to say that the patience payed off and I got my bitcoins sent to my wallet!
I appreciate all your help, however I still need another ticket opened up on today's support escalation list as I only got .41 BTC when I was expecting ~.51
I got the current rate as opposed to the rate of my transaction which should have been ~160.
I was also hoping the transaction fee would be refunded for the delay. I'd appreciate it very much URSAY Cheesy

shadumdum

newbie

Activity: 28

Merit: 0

Quote from: cubism4nerds on April 09, 2013, 03:32:28 PM

What's the 4/9 list again?

Shocked

This is the final 4/9 list

Quote from: URSAY on April 09, 2013, 12:40:34 PM

FINAL 4/9 support list. Please take note if you are on this list. Thanks! Cheesy

Imaginer / ASICPool / Bjork / runarmyof1 / chowmein / pennyback / elitemom / Statesman / PC_Mobile / RandyVermillion / mwp (NEED MORE INFO) / fuue83 / justinpobrien / vitaslayer1212 / Singlebyte / ScrapOfCat / arkaideman / shadumdum / sugsmack100 / synergy7 / msiddiq / jack789 / Nonya Business / speshell1 / glasshouse / duquevalentino / cea45 / vitam / cubism4nerds / jasnlcas / mroth7684 / corvette77 / speakeasy1982 / Laughingman8 / Nachtwind / cubism4nerds / noname456 / Deadlock94 / Jross81 / mrbruceb

Anyone going forward with new issues will go on the list for 4/10. We are working on ALL issues even if you have been waiting longer then others. Thanks for your patience. Cheesy

Bunks

newbie

Activity: 8

Merit: 0

Hi,

Same problem here. 4/8/13 - sent funds from Dwolla to MtGox via Bitinstant. Funds left Dwolla but got a message saying transfer failed and to contact support@bitinstant. No response. Please add to the queue to be rectified.

Thanks

Quote Id: 7d4f6c1f-b951-41dd-8450-f7051633a045
Event Id: dc1244e1-a9cd-40a0-aef1-1aeffb80e94a

jasonkolb

newbie

Activity: 10

Merit: 0

I'm on the 4/8 list and still nothing to show except for missing money.

BTC price at the time: $140.5
OrderID: 218137be-c042-41b9-9a63-c7dd6d8c5b24
EventID: d50965af-7658-4443-a554-92dcbdebf509
DestAccount: 80684
QuoteID: 37669d47-980c-4f2e-a186-96c38b3c415b
User: SYSTEM
DestExchange: bitstamp
eventtype: Order executed
EventSentAt: 1365301095.17
APIResponse: {"error": {"amount": ["You have only $-47.04 available. Check your account balance for details."]}}
FundsSent: $1332.936 USD

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 205. (Read 496012 times)