OrderID: bea9620e-f1e3-45ed-9dca-9548dc07a29a
EventID: e6d8e6af-f43b-442b-a11b-8e51d007a5ff
DestAccount: M24372891X
QuoteID: 7a23c122-becc-499b-934b-23e0a3bbd581
Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 212. (Read 496012 times)
April 09, 2013, 12:27:59 PM
April 09, 2013, 12:26:00 PM
If you are unable to track your own issues then it makes it very difficult for me to track. Please let me know if you have any more info. I will have to spend extra time looking into your issue. Thanks!
What? I don't know if YOU have opened internal support issues for me because I don't work at bitinstant. How the hell am I supposed to keep track of that? You have claimed to have "escalated" (what does that even mean?) my issue but I haven't received ANY further information regarding it (no support number, no emails, no PMs, no updates). I keep track of my SINGLE issue multiple times per day by checking the bitinstant website and seeing that it still remains completely unresolved.
Please, do not dare put bitinstant's incompetence on me.
I shouldn't have to hound you like an animal just to get responses for a simple transfer on a week old issue. This is absolutely absurd and completely unprofessional.
Have you ever taken down a support ticket number for an issue for any company? These kinds of thing are normal and it helps to resolve your issue when you take note of details that can help us. I post all this info publicly so I'm not sure why you can't provide me with any info. Trying to help you.
I am aware that legitimate non-scam companies provided support ticket numbers, and, had I been provided one, I would have written it down. But again, the only thing I was provided was verbal confirmation that the issue is being addressed.
And again, here is the screenshot from my inbox with a PM from YOU (URSAY, EMPLOYEE OF BITINSTANT) confirming that my issue had been documented and was "escalated".
https://bitcointalksearch.org/topic/m.1783510
BUT AGAIN, NOTHING HAS BEEN RESOLVED.
You are slowing things down with multiple posts and not providing all info. I can go back thru the forums and try to find your info but I have a lot to work on. I have been asking you to help me with resolving your issue. Do you want a resolution?
April 09, 2013, 12:25:50 PM
Ursay, I wanna buy more BTC using Bitinstant. Is it advisable to do this right now?
Ah-hahahaha
Are you serious? How are you posting on this thread and asking this question?
Don't use Bitinstant, they are scammers!!!!
WRONG. Check our history.
WRONG. Refer to this thread.
April 09, 2013, 12:24:04 PM
URSAY,
Could you unblock order id: cc2c7a23-9f31-44ad-adb5-51ee140b56e0 ?? I was on 4/8 list. My money has not shown yet on mtgox.
Could you unblock order id: cc2c7a23-9f31-44ad-adb5-51ee140b56e0 ?? I was on 4/8 list. My money has not shown yet on mtgox.
April 09, 2013, 12:23:58 PM
Why not just ask for peoples BTC wallet ID and refund them.
Seems that would be really fast.
I don't think you understand the complexity of our systems.
I think I have an idea...
1. Accept BTCs from unsuspecting user
2. Deposit BTCs into bit instant wallet
3. Open a support ticket for unsuspecting user when/if they complain about never receiving their transfer.
4. Sit back and relax
April 09, 2013, 12:23:23 PM
Ursay,
I was on the 4/7 list but have seen no activity to my wallet.
I sent you a pm with the same info
Merchant order ID
f9fd40c3-fdca-4d43-b663-0500c1606d2c
Customer account ID
403 873 227
Merchant order ID
1aa49017-f5af-4d01-9db8-f7f5d89a7b0e
Customer account ID
650 612 252
thanks,
baggage
I was on the 4/7 list but have seen no activity to my wallet.
I sent you a pm with the same info
Merchant order ID
f9fd40c3-fdca-4d43-b663-0500c1606d2c
Customer account ID
403 873 227
Merchant order ID
1aa49017-f5af-4d01-9db8-f7f5d89a7b0e
Customer account ID
650 612 252
thanks,
baggage
Your issue is being worked on. Thanks for your patience!
Ursay,
Did you get my pm? I was on the 4/7 list and still nothing.
Yesterday I was told my issue was being worked on.
thanks,
baggage
April 09, 2013, 12:22:58 PM
Ursay, I wanna buy more BTC using Bitinstant. Is it advisable to do this right now?
Ah-hahahaha
Are you serious? How are you posting on this thread and asking this question?
this is the only that's worked for me so far. its slow but it worked at least. bitfloor didnt respond to me yet about my pending deposits. at least here URSAY is responding
EXACTLY and thank you.
April 09, 2013, 12:22:28 PM
Ursay, I wanna buy more BTC using Bitinstant. Is it advisable to do this right now?
Ah-hahahaha
Are you serious? How are you posting on this thread and asking this question?
Don't use Bitinstant, they are scammers!!!!
WRONG. Check our history.
April 09, 2013, 12:22:19 PM
Hello can you please add a ticket for me. I have not received my funds yet.
I used Zip Zap to fund here are all the details.
Hopefully you honor the BTC purchase price when my order was submitted.
You can deposit it into my mtgox account 156802 or via BTC address 1MrsJ36SyR2jan3ua8guAsBFwRSbFyKMcp
ZipZap:
Amount to Pay: $203.95
Account Number: 677107476
Bitinstant:
Order receipt
Quote ID 5a8aab4c-f90f-4d36-b267-0c18ee269f07
Event ID 60c7ba18-3c49-4682-9759-ae861509b9cf
Fees (inclusive) 3.99%%
Amount you paid $200.0 USD
Amount you will receive $192.02 USD
Destination exchange MtGox
Destination account 156802
Order event log
Timestamp Event ID Event type
Wed Apr 3 18:45:26 2013 60c7ba18-3c49-4682-9759-ae861509b9cf Quote for new transaction
Sun Apr 7 21:03:00 2013 1a9cac45-26ae-4e58-a212-571e120cdad6 New Order
Sun Apr 7 21:02:53 2013 60c616c0-bc81-429d-beca-7827977d6113 MTGox Order Loading
Thanks.
I used Zip Zap to fund here are all the details.
Hopefully you honor the BTC purchase price when my order was submitted.
You can deposit it into my mtgox account 156802 or via BTC address 1MrsJ36SyR2jan3ua8guAsBFwRSbFyKMcp
ZipZap:
Amount to Pay: $203.95
Account Number: 677107476
Bitinstant:
Order receipt
Quote ID 5a8aab4c-f90f-4d36-b267-0c18ee269f07
Event ID 60c7ba18-3c49-4682-9759-ae861509b9cf
Fees (inclusive) 3.99%%
Amount you paid $200.0 USD
Amount you will receive $192.02 USD
Destination exchange MtGox
Destination account 156802
Order event log
Timestamp Event ID Event type
Wed Apr 3 18:45:26 2013 60c7ba18-3c49-4682-9759-ae861509b9cf Quote for new transaction
Sun Apr 7 21:03:00 2013 1a9cac45-26ae-4e58-a212-571e120cdad6 New Order
Sun Apr 7 21:02:53 2013 60c616c0-bc81-429d-beca-7827977d6113 MTGox Order Loading
Thanks.
Just tried to manually push thru. Ticket opened on 4/9 list.
When you say you manually push thru How long does that usually take to show if it was successful or not? Thanks for your support you have been killing it resolving issues all morning.
April 09, 2013, 12:21:43 PM
Dear URSAY'
To Quote Yankee:
"We have always and will always be crediting customers at the exact rate at time of deposit
Our automated system does not do this all the time,
however when your order is processed, send us an email or PM or post here and refunds will be credited"
With that said,
I'm I ABLE TO request this?
With my deposit dated:
March 27 2013 of 299.64721
Did not clear into my account until,
April 6, 2013.
What information do I need to provide
to get a ticket opened in regards to this?
thank you in advance,
cj
To Quote Yankee:
"We have always and will always be crediting customers at the exact rate at time of deposit
Our automated system does not do this all the time,
however when your order is processed, send us an email or PM or post here and refunds will be credited"
With that said,
I'm I ABLE TO request this?
With my deposit dated:
March 27 2013 of 299.64721
Did not clear into my account until,
April 6, 2013.
What information do I need to provide
to get a ticket opened in regards to this?
thank you in advance,
cj
Provide me with what you got and what you think you are owed. Please provide as much info and math as possible and I will escalate your issue. Thanks!
April 09, 2013, 12:20:55 PM
Amazing support. It's 2013, they deal with a technologically advanced cryptocurrency yet customers have to resort to posting on a third party forum to get a "ticket" created and an order issue addressed.
how many of these people, for example haven't had their issues addressed, or even know about this thread.
how many of these people, for example haven't had their issues addressed, or even know about this thread.
April 09, 2013, 12:20:52 PM
Curious...why are we making new lists when the old ones are DEFINITELY not resolved?
Why not a ....master list?? where you slowly work on a first come first serve basis....that would be the most logical and FAIR way no?
Why not a ....master list?
? where you slowly work on a first come first serve basis....that would be the most logical and FAIR way no?I completely agree. Why do we have to post on a forum? Why not a central support website?
? Never, ever using bitinstant again. ever.
April 09, 2013, 12:20:31 PM
Ursay, I wanna buy more BTC using Bitinstant. Is it advisable to do this right now?
I used cash to GOX deposit yesterday with my GOX user name. New MX number failed when I tried this morning. I would suggest using your GOX user name for now.
April 09, 2013, 12:19:31 PM
No need to post multiples then unless you want to slow down the resolution process.
Seems that would be really fast.
[/quote]
I don't think you understand the complexity of our systems.
April 09, 2013, 12:19:12 PM
Hello, I sent money to my paypal account yesterday and i didn't receive them yet. I wrote to support and they didn't reply...
Order ID de3742b6-9caf-4bee-b04f-55837908b664
Quote ID 75084d0b-9f80-4c76-9879-4d4ba64e069b
Event ID 60dfaca8-3deb-4909-9bd2-306075d8f775
Fees (inclusive) 9.0% + $1.00 incl. paypal fees
Amount you paid $129.54 USD
Amount you will receive $117.21509504 USD
Delivery Deadline Sun Apr 7 09:24:32 2013
Destination exchange PayPal
Two days are gone and there is no funds on my paypal account. But I have an e-mail from Bitinstant.com:Order ID de3742b6-9caf-4bee-b04f-55837908b664
Quote ID 75084d0b-9f80-4c76-9879-4d4ba64e069b
Event ID 60dfaca8-3deb-4909-9bd2-306075d8f775
Fees (inclusive) 9.0% + $1.00 incl. paypal fees
Amount you paid $129.54 USD
Amount you will receive $117.21509504 USD
Delivery Deadline Sun Apr 7 09:24:32 2013
Destination exchange PayPal
OrderID: de3742b6-9caf-4bee-b04f-55837908b664
EventID: 8faebe08-bb44-4535-a5f5-0cc73fa4a6ff
DestAccount: [email protected]
QuoteID: 75084d0b-9f80-4c76-9879-4d4ba64e069b
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365323145.17
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $117.21509504 USD
They simply don't have funds on their account...
I understand why you would think this from the API response but it's not that simple. Have I opened a ticket for you? Thanks!
Ofcourse, 4/8
April 09, 2013, 12:18:26 PM
URSAY!,
OrderID: 3bad12e2-ea6b-48d9-9e69-86686f3b1da8
EventID: c7cdafc5-6531-49de-8205-549c13bdfa8e
It's been a week, I've tried emailing, calling, and 24/7 support on Mtgox and BitInstant. No response...
I need my money in my account ASAP! Please help me!
I used the account number with letters in it, which I now see I should have used the account number without the numbers! I've tried redeeming the API code, but it says it isn't valid/ has been used. It couldn't have been used, because I did not post the code anywhere for the public eyes to see. So I guess my problem may be as simple as using the right account number(or exchange number I guess they now call it) which would be 220347. Not M61220347X, like my order says... At the time of purchase bitcoins were significantly cheaper! Will I be compensated the difference in my order?! Please get back at me! I haven't opened a ticket yet, because I can not find where to! I know you are busy, but you seem to be the only one helping people. Thank you so much!
OrderID: 3bad12e2-ea6b-48d9-9e69-86686f3b1da8
EventID: c7cdafc5-6531-49de-8205-549c13bdfa8e
It's been a week, I've tried emailing, calling, and 24/7 support on Mtgox and BitInstant. No response...
I need my money in my account ASAP! Please help me!
I used the account number with letters in it, which I now see I should have used the account number without the numbers! I've tried redeeming the API code, but it says it isn't valid/ has been used. It couldn't have been used, because I did not post the code anywhere for the public eyes to see. So I guess my problem may be as simple as using the right account number(or exchange number I guess they now call it) which would be 220347. Not M61220347X, like my order says... At the time of purchase bitcoins were significantly cheaper! Will I be compensated the difference in my order?! Please get back at me! I haven't opened a ticket yet, because I can not find where to! I know you are busy, but you seem to be the only one helping people. Thank you so much!
Have I personally opened a ticket for you before? Are you on my support lists? Thanks for your help.
You are on the 4/9 list which will be posted soon. Thanks for you patience!
April 09, 2013, 12:18:04 PM
@URSAY
Is there a 4/9 ticket list?
Is there a 4/9 ticket list?
April 09, 2013, 12:17:17 PM
Hello, I sent money to my paypal account yesterday and i didn't receive them yet. I wrote to support and they didn't reply...
Order ID de3742b6-9caf-4bee-b04f-55837908b664
Quote ID 75084d0b-9f80-4c76-9879-4d4ba64e069b
Event ID 60dfaca8-3deb-4909-9bd2-306075d8f775
Fees (inclusive) 9.0% + $1.00 incl. paypal fees
Amount you paid $129.54 USD
Amount you will receive $117.21509504 USD
Delivery Deadline Sun Apr 7 09:24:32 2013
Destination exchange PayPal
Two days are gone and there is no funds on my paypal account. But I have an e-mail from Bitinstant.com:Order ID de3742b6-9caf-4bee-b04f-55837908b664
Quote ID 75084d0b-9f80-4c76-9879-4d4ba64e069b
Event ID 60dfaca8-3deb-4909-9bd2-306075d8f775
Fees (inclusive) 9.0% + $1.00 incl. paypal fees
Amount you paid $129.54 USD
Amount you will receive $117.21509504 USD
Delivery Deadline Sun Apr 7 09:24:32 2013
Destination exchange PayPal
OrderID: de3742b6-9caf-4bee-b04f-55837908b664
EventID: 8faebe08-bb44-4535-a5f5-0cc73fa4a6ff
DestAccount: [email protected]
QuoteID: 75084d0b-9f80-4c76-9879-4d4ba64e069b
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365323145.17
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $117.21509504 USD
They simply don't have funds on their account...
I understand why you would think this from the API response but it's not that simple. Have I opened a ticket for you? Thanks!
April 09, 2013, 12:17:07 PM
Ursay: I made my order/payment last Wednesday back when the price was around $130. Still haven't received my bitcoins yet. When I finally get them, will I receive them at the price I paid for them, or at the $230 price? I'm assuming you paid for the bitcoins last Wednesday and simply need to transfer them to my address?
Order ID: 930881248
Quote ID: 6148cd1f-caa0-48e7-b70f-39b8a0bb234f
Event ID: 0248e572-829b-437f-8ad5-4b8ff92d6c23
Order ID: 930881248
Quote ID: 6148cd1f-caa0-48e7-b70f-39b8a0bb234f
Event ID: 0248e572-829b-437f-8ad5-4b8ff92d6c23
April 09, 2013, 12:15:53 PM
If you have a current ticket open on ANY date I do not have time to provide updates currently. Maybe later today. Thanks!
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