Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 217. (Read 496012 times)

There is no particular 4/2 support list.  Have you spoken to me about your issue before?  Thanks for helping me understand your situation.  

Well folks,  I went through my week of hell long ago and these are the results...


After waiting in a queue of 8900....  Got verified today  

I was expecting a 24 hour wait, but...




And, the total round trip fee was -  wait for it...

$0.25

Hey, it's just my two cents - well twenty five.  There are other ways!!!

Bumping as I don't know if I've got a ticket or if I'm on support list yet.

Support ticket opened on 4/9 list.  Thanks! 

Look another problem resolved.   

No I do not know what list I am on ? I just emailed bit support with information. Can you tell me if their is a open ticket for me. Thanks Ursay.

Have I personally opened a ticket for you before?  Are you on my support lists?  Thanks for your help. 

Hi, having an issue with Bitinstant here...

OrderID: 8ded4ee8-2ba1-4e09-9a28-cd3f3b03b596
EventID: 50ba5957-5ac5-402b-a55d-fd7698ebd95f
DestAccount: xxxxx
QuoteID: 25cecd55-05b5-4f1a-b5de-10c74f9d39f5
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: xxxxxx
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: xxxxxx

So far i havent received my money.. wonder what the problem might be.... (E-Mail to support was sent..)

We are working on your issue.  Thanks for your patience. 

Please read the thread and you can answer your own question.  The answer is YES.  

Hey, I've been trying to buy bitcoins since they were around 120$, but it seems to be such a long process that it is easy to imagine I am a bit stressed at this point seeing how BTC is over 200$ at this point. Anyways, I finally got Dwolla to accept the money from my bank account, and I tried to transfer it over to my MtGox account via bitinstant, and this is my first time using this service. Regrettably the money was removed from my Dwolla account, even though the order failed to complete, anyway I can get assistance?

Order ID: f3399aab-d8b2-43ca-8d49-6d783323a20a



Timestamp   Event ID   Event type
Tue Apr 9 13:25:21 2013   8301f477-4354-4d25-92f3-400975191fa7   Quote for new transaction
Tue Apr 9 13:25:32 2013   45d700ba-700b-4760-8327-be9fff00bc05   New Order
Tue Apr 9 13:26:42 2013   73f16f93-be02-4373-a920-726fd3b94fdd   Waiting
Tue Apr 9 13:30:43 2013   e3a5bb2a-9562-408a-8225-b89bc276dc70   Dwolla verification begin
Tue Apr 9 13:30:45 2013   929ee5ea-965a-48b8-ba24-78235b15ce6b   Dwolla passed first round verification
Tue Apr 9 13:30:45 2013   ddc5036d-1103-4d49-89d1-98eab08bff5c   Dwolla transaction confirmation begin
Tue Apr 9 13:31:42 2013   1368e240-8f9a-4839-85e1-68b51313d50e   Waiting
Tue Apr 9 13:31:46 2013   b4dace97-b9d7-4ba3-8702-1521a782a421   Dwolla passed second round verification
Tue Apr 9 13:31:46 2013   90f9d118-da1c-4b8d-9a63-f5b6f78f127d   Dwolla verification complete
Tue Apr 9 13:31:47 2013   ed6aa321-7c63-4d5f-ba13-24de66748020   MTGox Order Loading
Tue Apr 9 13:35:43 2013   3ddbbfec-dae9-40ee-8762-97306d0364f7   Dwolla verification begin
Tue Apr 9 13:35:44 2013   1375aead-a2ef-45f4-9c37-d8cc22e4921c   Dwolla passed first round verification
Tue Apr 9 13:35:45 2013   c9670344-95e5-4a71-8d9e-f4b0d6e79dd5   Dwolla failed second round verification - fraud check failed

Have I opened a ticket for you already?  Are you aware of which support list you are on?  That would be helpful.  Thanks! 

Hello can you please add a ticket for me. I have not received my funds yet.
I used Zip Zap to fund here are all the details.

Hopefully you honor the BTC purchase price when my order was submitted.
You can deposit it into my mtgox account 156802 or via BTC address 1MrsJ36SyR2jan3ua8guAsBFwRSbFyKMcp

ZipZap:
Amount to Pay: $203.95
Account Number: 677107476

Bitinstant:
Order receipt
Quote ID    5a8aab4c-f90f-4d36-b267-0c18ee269f07
Event ID    60c7ba18-3c49-4682-9759-ae861509b9cf
Fees (inclusive)    3.99%%
Amount you paid    $200.0 USD
Amount you will receive    $192.02 USD
Destination exchange    MtGox
Destination account    156802
Order event log
Timestamp    Event ID    Event type
Wed Apr 3 18:45:26 2013   60c7ba18-3c49-4682-9759-ae861509b9cf   Quote for new transaction
Sun Apr 7 21:03:00 2013   1a9cac45-26ae-4e58-a212-571e120cdad6   New Order
Sun Apr 7 21:02:53 2013   60c616c0-bc81-429d-beca-7827977d6113   MTGox Order Loading

Thanks.

No ETAs currently.  Thanks for you patience. 

Thanks guys.  These types of posts make me happy that some people listen to me, understand, and are patient with Bitcoin and it's economy.  I want to help and I wouldn't be working for BitInstant if I thought I would end up being labeled a scammer!  Seriously.  

Dear BTC Community,

This is just an update, i have been trying to receive my funds for 2 days now.  I have e-mailed, posted here and called BitInstant personally.  I have NEVER received a response back from BitInstant's website, and the only person doing anything is URSAY.

I am already on the list, and i have very little patience now...BTC's have risen to 218 dollars... I was trying to purchase them at 162...but because of this amazing service where you can pay for your BTC's in an hour....i am still sitting here with nothing.

I have always used BitInstant for my BTC purchases, but if the issue isn't resolved today, i will be looking for alternative services that actually deposit funds.

Now people on the 4/8 and 4/9 lists are already saying they have recieved funds, i have the SAME p[roblem as some of those people...why was i skipped over when i definately posted my information like 7 times now...

Here it is again....URSAY can you please transfer my funds manually, it is the same problem where it is stuck at MTGOX loading...here is the information again.

ZIPZAP INFORMATION
Amount to Pay: $503.95
ZIPZAP Account Number: 866987795

Your order status

Loading

Order receipt

Quote ID   121c24da-3a19-4f6a-ba76-044902655b0d
Event ID   e4dcaac8-b86b-43e2-bfdb-9024ddf172bb
Fees (inclusive)   3.99%%
Amount you paid   $500.0 USD
Amount you will receive   $480.05 USD
Destination exchange   MtGox
Destination account   M02144337X

Order event log

Timestamp   Event ID   Event type
Sun Apr 7 19:06:58 2013   e4dcaac8-b86b-43e2-bfdb-9024ddf172bb   Quote for new transaction
Sun Apr 7 20:09:08 2013   66043db1-e374-429b-a625-c511a9821e3a   New Order
Sun Apr 7 20:09:04 2013   f2ce702a-33af-4f0b-9553-a082d768a920   MTGox Order Loading

I bought some bitcoins April 7th. I received from ZipZap payment confirmation.
ZipZap number:288533151
MTGOX account: m22376187x

I have sent this by Email to Bit support. Can you tell me if a ticket was opened up to resolve this issue ?

Please look into our history. 

We are not going belly up.  THE OPPOSITE.  You will see some surprises on Friday I believe which might make you even MORE confident about BitInstant.  

Well, only pages 130-195 so I suppose that could be considered a small portion of the entire thread...