Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 218. (Read 496012 times)

URSAY it has now been over 4 days!! I was on the 4/6 support list and see that others have received support before me?? This is unacceptable. How are you even approaching this support list for that to make sense? How do you prioritize your customers??

Please push through my order!! ZipZap: 644048985

You'll be glad to know you are on the frontpage of www.reddit.com/r/bitcoin

I understand the issues you are having.  There is no ETA.  We are working on your issues.  There are multiple queues.  Have I opened you a ticket personally?  Are you on a support list?  Can I help you with a particular issue?  Thanks!

Your obviously only reading a small portion of this thread.

We do our best to honor your price at time of deposit.

I AM supplying lists and they are public.  We are resolving issues as fast as we can.  If I have to post about which ticket I am looking at at any given time then I will get nothing done.  Please be patient.  

Well the purchase price doesn't have to be exact - as long as it's in the ballpark I'll be happy. Also do you recommend we stop any further purchases from your site until these overflood problems become fixed, or what do you recommend to customers looking to buy more coins?

Which one worked and which one would you like to open a ticket on?  Thanks!  

Hi URSAY, could you please help me in this one?

We will do our best to honor your purchase price.  I cannot directly help you without any details.  Thanks. 

Ticket opened for 4/9.  Thanks! 

I am responding to a question from URSAY about a GOX coupon.  I was on the 4/8 list.

Here is what I got from them after I explained that I provided Bitinstant with the MTgox account number instead of the exchange number.

Mt.Gox Support, Apr 09 01:11 (JST):

Hello
The number is the message that you should put while depositing to your Mt.Gox account directly through other methods that is not Bitinstant whereas Bitinstant uses only the number ######. However, they should be able to give you a redeemable code for this. Mt.Gox is only the recipient and we do not process deposits from Bitinstant. You have to contact Bitinstant at [email protected] or at https://bitcointalk.org/index.php?topic=128314.2760;topicseen to retrieve your funds from them. Thank you for your kind understanding.

I am not sure about any coupon and have not seen one to redeem.  I am trying to get my funds back from Bitinstant, however this may be done.  

Please let me know if I need to provide more info than this, or what I could do to ease the process.

Been posting all morning - any support?/ticket?

No current ETA.  We will do our best to honor your purchase price.  

I sent a transaction for Dwolla to Bitcoin 24 hours ago and never recieved any coins.

Order ID   d634ff63-7cde-4060-94fb-a98756732c55
Quote ID   8d626748-0393-4df0-a8bc-050bcd47baef
Event ID   080bdc5e-8292-4fe9-94e4-407f3776df8d
Fees (inclusive)   1.99%%
Amount you paid   $180.3 USD
Amount you will receive   $176.71203 USD
Delivery Deadline   Mon Apr 8 16:08:15 2013
Destination exchange   Bitcoin Address
Destination account   1JcHzGVkEEeBkBbmJmgUi9Mw3EQXQ86FUn


Timestamp                           Event ID                                                   Event type
Mon Apr 8 15:07:55 2013   1b88c195-14b4-43f7-9211-bf1a924edf4f           Quote for new transaction
Mon Apr 8 15:08:15 2013   080bdc5e-8292-4fe9-94e4-407f3776df8d           New Order
Mon Apr 8 15:09:28 2013   86695099-50ba-4853-b4ce-98bf67f66a15           Waiting
Mon Apr 8 15:13:28 2013   dbe7bc44-1170-46b7-8fd9-fe60f3df3f09           Dwolla verification begin
Mon Apr 8 15:13:30 2013   2bad64d3-7b7a-4c26-a4c6-9519a4aa5bb6   Dwolla passed first round verification
Mon Apr 8 15:13:30 2013   8cb125f3-4326-417f-bcf0-7a89031f3c02           Dwolla transaction confirmation begin
Mon Apr 8 15:14:27 2013   960d615f-4b19-4e16-b53d-3aab3e132e2a   Dwolla passed second round verification
Mon Apr 8 15:14:27 2013   eebd6974-3131-4318-a39a-b84dda299b05   Dwolla verification complete
Mon Apr 8 15:14:28 2013   74e2f172-b0d5-4640-9979-6889dc197b3b   MTGox Order Loading

I don't know, but you have responded to several of my posts and several of my PMs, so I really HOPE I'm on your support lists at this point.

Order ID: 3d08445a-1256-4a68-8086-da4cc88215a5

I've posted it at least 5 times now on this thread and at least 2 times by private message directly to you, one of them less than 30 minutes ago.

OR...

Provide me with enough info so I can open a support ticket for you and be patient while we solve your issues. 

i am listed on 4/8 support list as "more info".
is there some thing specifically you need?

thanks

I have you on my older support list where I don't keep as much of your info before it is passed on.  Would you like me to open a new ticket for you on my new support list for 4/9?  Thanks! 

I have been trying to get info from you.  Please respond to me with your order details and be patient.  Thanks! 

Are you on any of my support lists?  Have I opened a ticket for you before?  Please provide me with info so I can help you!  

Forgot to include my ZipZap account number:

Account Number: 522359447

To rehash:

Quote ID   b1508512-1598-4dc9-b3c0-51c89d6ce649
Event ID   5948bd5a-0643-44fc-af1f-fc1e613de44e
Fees (inclusive)   3.99%%
Amount you paid   $400.0 USD
Amount you will receive   $384.04 USD
Destination exchange   MtGox
Destination account   M95372477X
Order event log

Timestamp   Event ID   Event type
Sun Apr 7 20:27:00 2013   5948bd5a-0643-44fc-af1f-fc1e613de44e   Quote for new transaction
Sun Apr 7 20:58:32 2013   8b732296-d944-4a85-8daa-b11cd22251dd   New Order
Sun Apr 7 20:59:46 2013   f66455ad-99cd-402b-952b-67bd6d3530e7   MTGox Order Loading


Thank you!  (please open a ticket for me)