Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 247. (Read 496012 times)
April 07, 2013, 09:44:40 PM
Why was i on a support list and then removed from it? I still need help.
April 07, 2013, 09:30:39 PM
Support list for 4/7
CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker
I am also logging many issues from Facebook. Submitting support requests via all channels slows things down. Please be reasonable, submit your request in 1 place, and be patient. Thanks!
CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker
I am also logging many issues from Facebook. Submitting support requests via all channels slows things down. Please be reasonable, submit your request in 1 place, and be patient. Thanks!
Thank you for addressing my issue. Can you give me some clarification on what being on the support list means, when will our issue be resolved, and will we be refunded the value of the coins we have lost? When i placed my order the price was roughly $156. It has risen almost $20 resulting in a $60 loss.
It means I have submitted a support ticket for you and I will be able to give you limited status of your issue while our other support agents work on your issue. Sorry I can't realistically give any ETAs at the moment. If you disagree with your order for whatever reason when you get it then we will open up another ticket with your new issue. One step at a time.
April 07, 2013, 09:26:40 PM
How come I'm not the list??, I posted before the deadline. same time as Panzerknacker.
You may of slipped thru the cracks. PM me your info and I will get you on tomorrow.
I don't think my PM is going through.
Bitinstant Method: CVS MoneyGram --> Bitcoin Address (Blockchain.info)
My ZipZap Account # for the 3rd Time is: 824900153
Reference #: 65073245
please make sure I make it on the 4/8 list, and don't slip through the cracks again.
April 07, 2013, 09:25:45 PM
I ordered my BTC from bitinstant using Moneygram to ZipZap over 10 hours ago. I emailed support, PM'd URSAY, but I haven't got any response yet. The Quote ID is 93ba9900-5bb7-4d90-b4ad-cc8f9177fbdf
Thanks
Thanks
April 07, 2013, 09:23:59 PM
Support list for 4/7
CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker
I am also logging many issues from Facebook. Submitting support requests via all channels slows things down. Please be reasonable, submit your request in 1 place, and be patient. Thanks!
CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker
I am also logging many issues from Facebook. Submitting support requests via all channels slows things down. Please be reasonable, submit your request in 1 place, and be patient. Thanks!
Thank you for addressing my issue. Can you give me some clarification on what being on the support list means, when will our issue be resolved, and will we be refunded the value of the coins we have lost? When i placed my order the price was roughly $156. It has risen almost $20 resulting in a $60 loss.
April 07, 2013, 09:20:22 PM
I am unable to PM you because it is a new account
here is my bitinstant transaction info
Quote ID 0ddfc26f-65a9-442a-88e6-d806dea7daff
Event ID 51243ec6-7798-4138-a76d-779bbbbc624b
Thanks for any help in advance!
here is my bitinstant transaction info
Quote ID 0ddfc26f-65a9-442a-88e6-d806dea7daff
Event ID 51243ec6-7798-4138-a76d-779bbbbc624b
Thanks for any help in advance!
April 07, 2013, 09:18:00 PM
Guys I need some info on why i didnt receive my PP $.
Order: 800dc646-22f4-4408-8d8f-d6d6a5f0b0c2
Quote: 641492aa-fab6-435e-9025-6cd2871faa47
Order: 800dc646-22f4-4408-8d8f-d6d6a5f0b0c2
Quote: 641492aa-fab6-435e-9025-6cd2871faa47
Please read my posts. I posted this on the last page...
I am seeing everyone's issues and you are all being added to today's support escalations. I will post that final list for 4/7 later tonight.
Seems im on not on the 4/7 list. Please add me for tomorrow.
April 07, 2013, 09:17:41 PM
Support list for 4/7
CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker
I am also logging many issues from Facebook. Submitting support requests via all channels slows things down. Please be reasonable, submit your request in 1 place, and be patient. Thanks!
CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker
I am also logging many issues from Facebook. Submitting support requests via all channels slows things down. Please be reasonable, submit your request in 1 place, and be patient. Thanks!
Thank you for addressing my issue. Can you give me some clarification on what being on the support list means, when will our issue be resolved, and will we be refunded the value of the coins we have lost? When i placed my order the price was roughly $156. It has risen almost $20 resulting in a $60 loss.
April 07, 2013, 09:15:06 PM
On April 5th, I made a money gram transfer via bitinstant into my Mt Gox account, but it appears the account number I gave you was incorrect. Here is the following information pertaining to the above:
OrderID: 5627cf17-86e0-4bec-b3e0-9b66ae7a7b8e
EventID: 45991b7b-1f54-4ba2-a939-6f7dfe4df55c
DestAccount: M298272X
QuoteID: 08483d75-64a6-4697-b3c0-b5b1053e3700
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365207140.51
APIResponse: MTGOX-USD-8WWMF-7LYHW-6RKWK-68FEFmunber
I omitted two numbers; the correct account number is M95298272X. Is there anything you can do to rectify this on your end? Sorry for the mistake, PLease follow up with me ASAP.
OrderID: 5627cf17-86e0-4bec-b3e0-9b66ae7a7b8e
EventID: 45991b7b-1f54-4ba2-a939-6f7dfe4df55c
DestAccount: M298272X
QuoteID: 08483d75-64a6-4697-b3c0-b5b1053e3700
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365207140.51
APIResponse: MTGOX-USD-8WWMF-7LYHW-6RKWK-68FEFmunber
I omitted two numbers; the correct account number is M95298272X. Is there anything you can do to rectify this on your end? Sorry for the mistake, PLease follow up with me ASAP.
April 07, 2013, 09:09:11 PM
How come I'm not the list??, I posted before the deadline. same time as Panzerknacker.
You may of slipped thru the cracks. PM me your info and I will get you on tomorrow.
April 07, 2013, 09:08:47 PM
How come I'm not the list??, I posted before the deadline. same time as Panzerknacker.
Same happened with me, kind of frustrating when money is on the line.
April 07, 2013, 09:04:48 PM
How come I'm not the list??, I posted before the deadline. same time as Panzerknacker.
April 07, 2013, 09:04:25 PM
Support list for 4/7
CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker
I am also logging many issues from Facebook. Submitting support requests via all channels slows things down. Please be reasonable, submit your request in 1 place, and be patient. Thanks!
is there any reason I am not on this list? I still have no received my coins. thank you.CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker
I am also logging many issues from Facebook. Submitting support requests via all channels slows things down. Please be reasonable, submit your request in 1 place, and be patient. Thanks!
You are on the list for 4/6. Please make note.
ok, thanks. wasn't sure how that worked.
April 07, 2013, 09:04:20 PM
Hello Bitinstant support!
I, like many others, am having an issue with my coins being transferred through bitinstant. I deposited the money at a local cvs around 3 hours ago, and I have received nothing at this point. I understand that I may not be on the list for the rest of today, but I would greatly appreciate it if this could be resolved soon!
Here is some information:
Quote ID: 4b4e1c07-f38a-4ac3-b5ff-caf09c11c8b0
Event ID: 773996b0-a97b-4afb-8ce9-fb21f66f534d
I see that you have now added the support list for 4/7, so I understand if it takes a little while, I just want to make sure that my issue is noticed by someone. Thanks!
I, like many others, am having an issue with my coins being transferred through bitinstant. I deposited the money at a local cvs around 3 hours ago, and I have received nothing at this point. I understand that I may not be on the list for the rest of today, but I would greatly appreciate it if this could be resolved soon!
Here is some information:
Quote ID: 4b4e1c07-f38a-4ac3-b5ff-caf09c11c8b0
Event ID: 773996b0-a97b-4afb-8ce9-fb21f66f534d
I see that you have now added the support list for 4/7, so I understand if it takes a little while, I just want to make sure that my issue is noticed by someone. Thanks!
April 07, 2013, 09:04:10 PM
Support list for 4/7
CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker
I am also logging many issues from Facebook. Submitting support requests via all channels slows things down. Please be reasonable, submit your request in 1 place, and be patient. Thanks!
CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker
I am also logging many issues from Facebook. Submitting support requests via all channels slows things down. Please be reasonable, submit your request in 1 place, and be patient. Thanks!
gah i'm not on there.
But I did PM you so hopefully that'll get me on there. ZIP ZAP account number = 129 845 889
April 07, 2013, 09:02:30 PM
Support list for 4/7
CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker
I am also logging many issues from Facebook. Submitting support requests via all channels slows things down. Please be reasonable, submit your request in 1 place, and be patient. Thanks!
is there any reason I am not on this list? I still have no received my coins. thank you.CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker
I am also logging many issues from Facebook. Submitting support requests via all channels slows things down. Please be reasonable, submit your request in 1 place, and be patient. Thanks!
You are on the list for 4/6. Please make note.
April 07, 2013, 09:01:53 PM
Order ID (930f1529-b982-4d6e-9660-fe881d8077ce)
Bitinstant still owe me 4 BTCs. They manually processed my order after a month of payment but I only received 2/3rd of my order.
Since the value of the BTC has risen so drastically, they are now completely ignoring me when I try to contact them (support and here in Bitcoin talk) . According to the Bitinstant policy, "We always give you the BTC at time of your deposit, and if the issue was our fault we always refund fees." Obviously they are not standing by their own policy and have not been professional in this situation.
Bitinstant still owe me 4 BTCs. They manually processed my order after a month of payment but I only received 2/3rd of my order.
Since the value of the BTC has risen so drastically, they are now completely ignoring me when I try to contact them (support and here in Bitcoin talk) . According to the Bitinstant policy, "We always give you the BTC at time of your deposit, and if the issue was our fault we always refund fees." Obviously they are not standing by their own policy and have not been professional in this situation.
If you are unhappy with your order I would be happy to open you another ticket. Let me know.
April 07, 2013, 08:59:54 PM
Support list for 4/7
CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker
I am also logging many issues from Facebook. Submitting support requests via all channels slows things down. Please be reasonable, submit your request in 1 place, and be patient. Thanks!
is there any reason I am not on this list? I still have no received my coins. thank you. CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker
I am also logging many issues from Facebook. Submitting support requests via all channels slows things down. Please be reasonable, submit your request in 1 place, and be patient. Thanks!
April 07, 2013, 08:59:36 PM
Support list for 4/7
CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker
I am also logging many issues from Facebook. Submitting support requests via all channels slows things down. Please be reasonable, submit your request in 1 place, and be patient. Thanks!
CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker
I am also logging many issues from Facebook. Submitting support requests via all channels slows things down. Please be reasonable, submit your request in 1 place, and be patient. Thanks!
I posted before your cut off -- any chance my issue is still being looked at?
If you are not on lists for 4/6, 4/7, or if I have never said that I have opened a ticket for you then PM me your info and I will get you on tomorrow's list. Thanks!
April 07, 2013, 08:59:27 PM
Thank you for your hard work... much appreciated 
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