Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 283. (Read 495996 times)

Hi caffeineJoe

I just removed my post because my issue was solved by BitInstant support through email. Apparently there was a MTGOX code that got lost or not sent or something. So they re-sent the code and now the funds are available. Hopefully you get a similar resolution in your case!

try 300 for a week+

Same problem, moneygram to bitinstant to mtgox account, not deposited, here are my details
Quote ID    1fd189d3-80d1-4047-bbe9-b8a0d540ce15
Event ID    3e5f14be-b7f5-4387-b030-e0674824780c

whats going on?

i sent money to zipzap through bitinstant, via moneygram lastnight (roughly 13hrs ago.) i have gotten emails from both parties saying the got my money and have sent my money, but i have not received the money into my account. i have also emailed mtgox, zipzap, and bititstant. zipzap got back to me and said the issue is on bitinstant. please help!

OrderID: 52aa0f79-994a-4f0a-bf82-2ffb9edfe811
EventID: daf7dfeb-3179-435f-a4b2-b29ce5fc1fc5
QuoteID: d5a25837-ec1c-45ba-a511-c59bfde8f55d

Not happy with Bit Instant. I ordered and never received anything even though they confirmed that I sent them money. They have some bugs to fix. Fortunately Bitcoins are still somewhat cheap, but when they cost $1000+ per coin people are not going to have as much tolerance.

i think URSAY is gone for now..

I am in the exact same situation as delgas.. except my order status doesnt even say MtGox Loading.. the only event listed was from April 2nd and it says "Quote for new transaction".

I have received essentially no help from anyone @ BitInstant despite repeated attempts at contacting them to figure out what is going on. URSAY has been very friendly and I do believe he's trying his best to get everything solved, but as pointed out by delgas.. THAT ISNT ENOUGH. We need results.

It is unbelievable that at the 48 hour mark since receiving my confirmation email from ZipZap, I have yet to receive one single piece of information from BitInstant letting me know someone is actually attempting to do something about this.

Dude, my US dollars have been sitting in BitInstant's coffers for 30 hours now.  Dozens of people in the exact same situation I am in have posted to this thread.  We did BitInstant deposits directly to personal bitcoin addresses (not MTGox) and for some reason they were routed through coinapult and MTGox instead of being sent directly to us.  Our order status has been stuck on "MTGox Order Loading", and the coins haven't shown up.  This is clearly BitInstant's error - our orders shouldn't have any mention of MTGox in them, yet they do.

What are we supposed to think?  BitInstant has our money, as verified by our successful ZipZap confirmation emails, and you haven't delivered.

How does BitInstant not have a forum of their own on their website?  Why doesn't live chat work?  Why do I get sent directly to voicemail when I call your support # listed on your website?  Why don't I get responses to emails i sent to support on your website?

Look at it from our perspective for a moment.  As far as I can tell, the entire BitInstant support department is one overworked person on bitcointalk, and nothing more.  And, through your own admission you've only been with them for 4 days.  You're the frontman for their support team and have no working knowledge of their operation.  The !@#$ is getting deep around here.

Hello! I wonder if you could help me?

I made a mistake while filling out my ZipZap form, and accidentally pasted my OKPay account number instead of my MTGox account number.

Here is the information from my confirmation email.

OrderID: db3839a3-fa8e-4114-8d09-d3d9622cdf07
EventID: a1016fc1-19eb-4213-97c2-e6f8021b465b
DestAccount: OK339039197

The account to which the funds were supposed to deposited was MTGox acct# M78366446X


I have emailed your support staff 5 times and called 3, but have yet to receive any kind of response. Any help you could offer in rectifying this matter would be greatly appreciated. Thank you!

I hope im in you're log my friend I appreciate all that you have done thus far, I really need these funds to get up and moving I spent the last of my money on this....

Everyone,

I STILL need to get to my PMs from today and last night.

Right now I am going into the BitInstant office so it may be a bit before I can respond to forum posts or PMs.  But when I come back to the forum I will go thru my PMs first, then get back to the public thread.

Thanks again for your patience guys.  I'm hoping to get a better understanding of the outstanding issues while in the office today...

-BitInstant Support

thank you

bloodsipper,

Thought I had let you know already but I'm not finding my response...

Just opened a ticket for you and I will get back to you with any details.  Thanks for you patience!

-BitInstant Support

I'm going to visit with him in about 30 min!  I hope to find out more about the issues we are facing and I will be sure to get you an update ASAP! 

liveagent has not responded since yesterday morning when they said my coins would be delivered in a 'couple of hours'
do i have a support ticket after all my posts yesterday or do i fall through the cracks?  i dont have time to sit on a forum all day and wait for a reply today so im going to make it simple - so simple bitinstant can do it

Quote ID    43b99285-8c28-4235-867c-bb4ec8996875
Event ID    6750748d-ebb4-430d-b14d-34df1ab6fe4b
Order ID     486cf0bc-5ee3-4946-b819-5910a55a22f7   

^these are my codes from bitinstant

M78367804X
^this is my MtGox account

1Ljnv1EyirbpBT48bvWgVhe59sGU9dptwD
^this is my bitcoin address

ZipZap confirmed instantly that they paid bitinstant and i have never received an email from bitinstant

you have not asked me for any other information so im assuming you dont need it

Hopefully you can help me out today

sent

edit: scratch that, outbox says it's empty even though it said sent -_-

edit2: BCC'd it to myself this time to ensure it sent, still not showing up in outbox. Must be a glitch. Meh, lemme know if you didnt get it.

Ace,

You can always PM me the details if you'd prefer!

Thanks. 

I can open a ticket for you with all of your order details.  Please include an order ID if you have one.  Tell me what you were trying to do with the site and what the problem was.  Let me know any related account #s.  You can always PM me this info as well.  Thanks! 

andrewb,

I opened a ticket for you and I will contact you with any further info.  Thanks for your patience!

-BitInstant Support 

Would you mind trying to get in touch with your CEO as to what's happening with my case?  I actually only live about 30 minutes from your offices.  I could come down if it would speed things up...