Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 286. (Read 495996 times)

Thank you for asking about BTC-e, That's also my preferred exchange

I never received any confirmation emails from bitinstant or anything from MTGox.
There are no codes from MTGox in my email.
Only email I got was from Dwolla saying they gave the money to bitinstant and that's where the trail stops- At you guys.

PLEASE IT HAS BEEN OVER 2 DAYS NOW AND MY MONEY IS LOST!!!!
This is the 3rd or 4th time I have posted. You have said it has been escalated but NOTHING.
I have sent email to support. WHERE is my money?!
I have lost my patience!
Next stop- better business bureau!

•   MTgox Account: 231678

Order ID: 9cafb842-dced-46e7-977a-13bfb74837d6
Quote ID: 2871fa44-407b-4db4-aa2e-4f18b01d3a59
Event ID: 1aa207eb-653e-4ef1-b069-c0b8d93c1c49

Dwolla verification is:
$300.00 to BitInstant (EDP)
transaction ID # is 2508578
•   

-------

Thanks for the compliments!   

First thing you should do is double check any confirmation emails for MTGOX codes that you may have to redeem.  If that leads you to a dead end let me know and I will escalate your issue.

-BitInstant Support

--------

URSAY, Thank you for being great support here!
I'm in the same boat as a lot of guys, for some reason my transaction is stuck on 'loading'.
Reading though the posts, it seems like there is a way some transactions to get stuck in this limbo and maybe all they need is a manual push?

Anyway- I already filed a ticket with you, just wanted to make sure you had my MtGox account # incase that was helpful in pushing it through:
•   MTgox Account: 231678

Order ID: 9cafb842-dced-46e7-977a-13bfb74837d6
Quote ID: 2871fa44-407b-4db4-aa2e-4f18b01d3a59
Event ID: 1aa207eb-653e-4ef1-b069-c0b8d93c1c49

Dwolla verification is:
$300.00 to BitInstant (EDP)
transaction ID # is 2508578
•   


Again, thank you for communicating with us and letting us know whats up. I was have been worried, as I think most of us are, that someone could just run off with our investments when we don't see them for a day and get no notification.
So the information is REALLY APPRECIATED!

I'm going to ask about our current relationship with btc-e when I go into the office later this afternoon.  I'll let you know what I find out.  I can tell you now that all on going relationships BitInstant has with these other companies is always changing and evolving just as any relationship usually does. 

I wasn't using Mt.Gox so no codes from them, this was for my Blockchain wallet

Order# 927b5899-9330-40ae-a8e9-318fd42a322 

Quote ID ceef353a-b5bc-4318-85f8-7b66643f95ff

Event ID 363448b3-67d9-44c4-a049-233cef16952a

Wed Apr 3 04:42:18 2013

I made two deposits yesterday. The first showed up right away but the second one still has not posted in mtgox. Here is the only email I received after making the 2nd deposit:



Amount to Pay: $503.95
Account Number: 334373214

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.



On my first deposit I received an email that said "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order" Then it listed all the info below. I have not received the same email for the second deposit.

Help me out fellas! Thanks.

Do you have a ticket number that I can reference in future messages? Thanks

Any luck for me yet?

Cool...when I get caught up with the thread posts I will jump into my PMs and let you know your status.  Thanks! 

I guess I'm not allowed to send PMs yet, here are the details.

We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order


OrderID: 1f7b7150-3d54-432a-a33f-ed997757d592
EventID: 5a52144d-2e9b-4f13-903a-05ffe50683db
DestAccount: M08366667X
QuoteID: a5cc4a7f-6d4e-41af-b860-a1fbe760a014
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365088192.5
APIResponse: MTGOX-USD-NHXMU-7BX5H-MLX4M-19324
FundsSent: $48.005 USD

I'm having an issue receiving credit in my MtGox account, I paid for the transaction earlier today and received a confirmation email from bitinstant. I will be PMing the details.

I'm going into the office late afternoon today.  If I had anything for you based on that visit it wouldn't be until early this evening.  I know that's not exactly what you want to hear but it's an honest and realistic answer.  Thanks for your patience once again!

-BitInstant Support

Yeah, I saw that. There are probably dozens (or hundreds) of other poor bastards who haven't found this thread yet.

Thank you for the reply, but yes, I do still need help as the email I received from Bitinstant explicitly said no coupon was needed, the full text of that email can be seen here:

Hey there,

This is to notify you that your order has been updated, please find the details below:


We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order


OrderID: 58d56464-08cf-48f5-b7fb-174d1f35bd6b
EventID: 975b119a-5704-4680-b92c-23ca1d6c1c9a
DestAccount: M61221123X
QuoteID: 00453453-3f36-4915-b868-a3a9bd468f5d
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365033362.7
APIResponse: MTGOX-USD-XTFD9-EYJUZ-R2SYH-E75E7
FundsSent: $480.05 USD

Hmmmmm.  I may be the confused one here.  My apologies.

I remember working with you and I know I said I opened a ticket for you but I'm not finding you on my open tickets list.

Can you add all of your transaction details to 1 post or PM and I will make sure that your ticket is issued?  Include things like order ID #, what options you were trying to use on the site, what behavior you expected and what behavior you saw.

Thanks again Tyler.  4.0???  Impressive!  

APIResponse: {u'return': {u'xfer': u'805c3370-6c43-4b96-aa62-33619d49023f', u'amount': {u'value_int': u'48005000', u'currency': u'USD', u'display_short': u'$480.05', u'display': u'$480.05000', u'value': u'480.05000'}, u'tx_in': u'00000000-0000-0000-0000-0000000000000', u'tx_out': u'00000000-0000-0000-0000-0000000000000'}, u'result': u'success'}

This is where the MTGOX code was supposed to be, all other emails I have received had a regular code there, not all the variables laid out with their associated values.

I have the exact same problem as sjruckle I can also post the same info for my transaction

Your order status

Loading
Order receipt

Quote ID   806c24db-b1a9-44a5-a491-847cd9e48f0e
Event ID   6205aeb8-822f-4963-b767-753a1a13cbd9
Fees (inclusive)   3.99%%
Amount you paid   $416.63 USD
Amount you will receive   $400.006463 USD
Destination exchange   Bitcoin Address
Destination account   17Ci2uSL8x9nCwTtQCXBtv6KREFQpjY5Gz
Order event log

Timestamp   Event ID   Event type
Wed Apr 3 02:52:41 2013   6205aeb8-822f-4963-b767-753a1a13cbd9   Quote for new transaction
Wed Apr 3 03:28:39 2013   965e01bd-5a4a-43c2-8e33-dc5e7128f205   New Order
Wed Apr 3 03:29:51 2013   a4d2e155-17a1-49ae-bda6-c587ab67b207   MTGox Order Loading
Wed Apr 3 05:09:51 2013   7eab319d-01ae-4cb3-b509-28e93b259255   Coinapult Order Loading


What went wrong is that there are no bitcoins in my wallet. MtGox should not be involved whatsoever in this transaction, so don't bother asking if I have any "codes" or whatever from them.

Thank you!!!

Hear, hear! I agree with this guy.