Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 284. (Read 496012 times)

Hi URSAY,

    First of all, thanks for solving all my previous issues!

    Could you please take a look at these orders, they were already cleared on ZipZap but are stalled on your system:

    Order #: abb2adca­99d9­4506­9e74­0982ecd1c8f4
    Order #: 19ca70ec­f297­4083­bc03­0691b5d61564

Thanks.

Thank you very much for replying to my post. That is correct, I have not received any type of code or further email communication from bitinstant.

Day 7 and the saga continues...
I saw my name mentioned above and thought I'd provide an update.  I'm still awaiting my funds, and admittedly loosing patience. 

FYI louisBSAS... I submitted cash at CVS for a BTC-e.com deposit on Thurs morning 3/28/13.  At the time there was an option on Bit Instant for funds to be deposited into BTC-e.  This option seems to come and go from the Bit Instant site. From what I've observed it's only available for several hours each week. 

On Friday Yankee (Charlie) from Bit Instant offered to move my funds to another exchange.  I told him that I did prefer BTC-e, but if it was no longer an option he could send the funds to my MtGox account instead and I provided him with my MtGox account #.  But sadly Bit Instant has failed to take any action.

Me giving Bit Instant 7 days to fix the issue has been more than generous.  After today I won't be polite about it.

You escalated me to level 2 earlier you said, Im just wondering how long I should expect to wait to receive an email/my money?

Have you checked for any confirmation emails for MTGOX codes?  If you have them then you need to redeem them.  Let me know if you find anything. 

Regardless that you received an email which states you do not need a code, this may not be true.  I know that is stupid but it's a known issue.  Are you saying you've checked for that code and there is none?  Let me know... 

URSAY,
I appreciate your hard work and I know customer service is a tough job. I appreciate the long response but I asked you a very simple and direct question and again while you responded you didn't answer my question. Is there a phone number where I can reach someone regarding my ticket?

Regardless that you may of received an email which states you do not need to redeem a code, this may not be the case.  This is a known issue.  Are you telling me that you have double checked any confirmation emails and you do not have any mtgox codes?  Thanks! 

Yes, I am a noob so please move this to the apropriate thread.
I restarted my pc, loaded up my mining and went off for a coffee, noticed it did not take long to get 2 confirms ( I am in BC, Canada so it is -8:00 GMT ) and my account page showed a confirmation on both my clients ( trying 2 different CPU miners in different threads on one PC to see which hashes faster ) and....
* POOF *
went from last share at 9 min to... some time last night when i shut it down.
Stats page shows a huge block in it as just starting....

Is this normal for the shares to just vanish?  Is this a sign of server restart? Should I panic?

- nybbler905 the one and only ( thank god for only one of me )

Edited just after posting:
it updated, got another share, previous now showing almost the correct for that miner for submitted time, stats shows nada other than the 1 confirmed recently making it only 1 share of the 3 since 9 am my time ( currently 9:54am (-8GMT))

How about a refund or my bitcoins already? I've been on this board and messaging URSAY and even e-mailed the CEO, Charlie for 2 days now with no results or explanations. Don't scam me out of the $1,008 I sent you. Yes I'm starting to get angry.

I'm going to ask about our current relationship with btc-e when I go into the office later this afternoon.  I'll let you know what I find out.  I can tell you now that all on going relationships BitInstant has with these other companies is always changing and evolving just as any relationship usually does.  

I sent money through Zip Zap I have received an email from them that they forwarded on.  However I have no funds in my MT Gox account.  I sent a PM with details.  I"m not going to publicly post my details.

Status check, just trying to see where we are at and what else you need from me.

Oh Thank you so much URSAY!, I could just kiss you! (joke)

I never received any confirmation emails from bitinstant or anything from MTGox.
There are no codes from MTGox in my email.
Only email I got was from Dwolla saying they gave the money to bitinstant and that's where the trail stops- At you guys.

PLEASE IT HAS BEEN OVER 2 DAYS NOW AND MY MONEY IS LOST!!!!
This is the 3rd or 4th time I have posted. You have said it has been escalated but NOTHING.
I have sent email to support. WHERE is my money?!
I have lost my patience!
Next stop- better business bureau!

•   MTgox Account: 231678

Order ID: 9cafb842-dced-46e7-977a-13bfb74837d6
Quote ID: 2871fa44-407b-4db4-aa2e-4f18b01d3a59
Event ID: 1aa207eb-653e-4ef1-b069-c0b8d93c1c49

Dwolla verification is:
$300.00 to BitInstant (EDP)
transaction ID # is 2508578
•   

-------

Thanks for the compliments!   

First thing you should do is double check any confirmation emails for MTGOX codes that you may have to redeem.  If that leads you to a dead end let me know and I will escalate your issue.

-BitInstant Support

--------

URSAY, Thank you for being great support here!
I'm in the same boat as a lot of guys, for some reason my transaction is stuck on 'loading'.
Reading though the posts, it seems like there is a way some transactions to get stuck in this limbo and maybe all they need is a manual push?

Anyway- I already filed a ticket with you, just wanted to make sure you had my MtGox account # incase that was helpful in pushing it through:
•   MTgox Account: 231678

Order ID: 9cafb842-dced-46e7-977a-13bfb74837d6
Quote ID: 2871fa44-407b-4db4-aa2e-4f18b01d3a59
Event ID: 1aa207eb-653e-4ef1-b069-c0b8d93c1c49

Dwolla verification is:
$300.00 to BitInstant (EDP)
transaction ID # is 2508578
•   


Again, thank you for communicating with us and letting us know whats up. I was have been worried, as I think most of us are, that someone could just run off with our investments when we don't see them for a day and get no notification.
So the information is REALLY APPRECIATED!