Official Newbie BitInstant Support Thread (Active Customer Support) - page 288.

kal31doscope

newbie

Activity: 2

Merit: 0

Hey guys,

Yesterday I tried to transfer $300 from Dwolla to MtGox using Bitinstant. I have a confirmation from Dwolla that the money was sent, but it is not in my MtGox account and looking at the Bitinstant record, it seems like an error occurred. I tried emailing customer support and left a voicemail, and I don't want to be a nag but it seems like people are getting pretty quick responses to their issues here and, since it's $300 (and I'm a completely broke college student), I'm really worried that my money has some how been lost.

My Order ID is: 3f0b74fe-59a9-485c-a498-6448bca8399c

It looks like I passed 3 fraud checks and then failed a fourth one, even after the log said "Dwolla Verification Complete." I know that if funds aren't already in your Dwolla account you can fail the fraud checks, but the money cleared through my Dwolla account a few hours before I tried to make the transfer.

I've used you guys in the past and have never had any problems, and plan to keep on doing so in the future if this can get resolved

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Ace. on April 04, 2013, 09:36:56 AM

So I did a MtGox to Paypal transfer yesterday, and it says "Order executed - funds deposited at remote exchange" yet it has been nearly 18 hours and still no signs of it Huh

I tried contacting the email support but no response. Asked someone on IRC and was told to post here, so here I am

Order ID: 83e9b1a7-e3bc-4ce5-ad65-3289a566b8f3
Quote ID: aa0836b6-ca26-459b-ad7a-244e48f0289c
Event ID: 3e7a209b-eada-467d-a60b-e7b9c9d609ea

Have you checked for any confirmation emails for MTGOX codes? If you have them then you need to redeem them. Let me know if you find anything.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: delgas on April 04, 2013, 09:33:12 AM

So it's been 24 hours thus far and still no reasonable response.

BitInstant's idea of customer support is having a 150+ page thread with one representative? I've tried to chat with representatives on your website, sent a support email through your website with no response, posted to this thread, and have personally PM'd Ursay.

Enough with the "check your confirmation email for a MTGox code" canned answers.

BitInstant has either been hacked or is grossly incompetent. Either way they should not be dealing with money

As you can see from my transaction details below, my order had nothing to do with MTGox whatsoever. The funds were sent to a personal bitcoin-qt address.

Stop blaming MTGox for a mistake that was clearly made by BitInstant. Stop holding me hostage and forward on my funds.

Order receipt
Quote ID e778fe43-8ed6-4d01-b26e-f280395f260c
Event ID 1f14b79d-b20a-4c96-811f-90c5954a3fed
Fees (inclusive) 3.99%%
Amount you paid $500.0 USD
Amount you will receive $480.05 USD
Destination exchange Bitcoin Address
Destination account 1JMSyCHYx3ae2yTDLVeBxtZYxKXkuyEwid
Order event log
Timestamp Event ID Event type
Wed Apr 3 04:05:53 2013 1f14b79d-b20a-4c96-811f-90c5954a3fed Quote for new transaction
Wed Apr 3 12:46:58 2013 8492a92e-46f8-4c46-9427-23189fc3eec6 New Order
Wed Apr 3 12:45:22 2013 cd6005a2-66b7-497a-beaf-6d8f68a9b8f8 Coinapult Order Loading
Wed Apr 3 12:50:21 2013 29c49933-b158-4dcb-8002-f596410d1e00 MTGox Order Loading

I understand your frustrations. We have not been hacked. MTGOX was unable to keep their website up yesterday because demand was so strong. BitInstant stayed up however.

I am trying to help. I apologize if you do not find my responses worthy. However, we are doing our best to clean up everyone's issues.

I've added all your details to a support ticket. We will contact you when we have more info. Thanks for your patience!

-BitInstant Support

inermae

newbie

Activity: 13

Merit: 0

Quote from: URSAY on April 04, 2013, 10:53:38 AM

Quote from: inermae on April 04, 2013, 08:33:44 AM

Deposited $480.05 yesterday, no coins received. I had deposited the day prior, and received the coins instantly.

OrderID: bc9233ec-0670-42e8-8018-0f7b288a2df8
EventID: 15e05d38-1406-441e-b030-7f8ee0cb7600

I emailed support almost 24 hours ago, and still no response.

Do you have an order ID #? Please provide more details about your order such as the options you used and what went wrong. Thanks!

Isn't the order id number in the above quote?

What went wrong is that I never received the bitcoins. I used identical options to my previous successful transfer. (Moneygram) I see no evidence of any transfer using the blockchain.info search (as was suggested by the bitinstant confirmation email)

I am not sure what other information you need to find my transaction. I feel very uncomfortable copy-pasting the contents of the confirmation email in a public forum. Please PM me for any specifics you need.

c1010010

sr. member

Activity: 275

Merit: 250

Just a quick "thanks". I really like BitInstant... and have used it a few time already. Nice job.

Frostasus

newbie

Activity: 34

Merit: 0

Ok, I'm back for round 2, I sent money on 4/2/13, zip zap confirmed funds are good and sent to BitInstant, I've not received anything. My address is my Blockchain address, what more do I need to do? And I never got a OrderID number.

Cogine

newbie

Activity: 34

Merit: 0

Same problem as everyone else.
Processed two deposits yesterday (April3rd), one went thru fine and one did not.
Looks like an API Error.

We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order

OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
EventID: ec8983cb-f666-4110-bef1-032ff68079bc
DestAccount: 303611
QuoteID: e04c46f0-3704-42c1-b11e-11cf77769dbf
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365025325.45
APIResponse: {u'return': {u'xfer': u'805c3370-6c43-4b96-aa62-33619d49023f', u'amount': {u'value_int': u'48005000', u'currency': u'USD', u'display_short': u'$480.05', u'display': u'$480.05000', u'value': u'480.05000'}, u'tx_in': u'00000000-0000-0000-0000-0000000000000', u'tx_out': u'00000000-0000-0000-0000-0000000000000'}, u'result': u'success'}
FundsSent: $480.05 USD

yellowbellypig

newbie

Activity: 14

Merit: 0

Quote from: URSAY on April 04, 2013, 10:58:14 AM

Quote from: yellowbellypig on April 04, 2013, 09:04:06 AM

Event ID:
3cd78318-2ebb-429b-b762-858fa00a606f

Quote ID:
7d0a05b9-4ed5-4219-896f-0d83b6d5068d

Amount: $208.95

Its been nearly 48 hours... email support has been terrible, responding only once with useful information, saying my order was re-queued and should be completed "in the next couple of hours"... that was like 18 hours ago.

What is going on

Never even received an email from BitInstant confirming anything has occurred, and according to blockchain nothing has begun. All I have received so far are emails from ZipZap confirming that my money went through.

Thanks for the info. I've escalated your issue to level 2 support. We will contact you when we have more info. Thanks for your patience!

-BitInstant Support

thanks

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: yellowbellypig on April 04, 2013, 09:04:06 AM

Event ID:
3cd78318-2ebb-429b-b762-858fa00a606f

Quote ID:
7d0a05b9-4ed5-4219-896f-0d83b6d5068d

Amount: $208.95

Its been nearly 48 hours... email support has been terrible, responding only once with useful information, saying my order was re-queued and should be completed "in the next couple of hours"... that was like 18 hours ago.

What is going on

Never even received an email from BitInstant confirming anything has occurred, and according to blockchain nothing has begun. All I have received so far are emails from ZipZap confirming that my money went through.

Thanks for the info. I've escalated your issue to level 2 support. We will contact you when we have more info. Thanks for your patience!

-BitInstant Support

err0r_01

newbie

Activity: 25

Merit: 0

Ok Yankee, just to remind you in a few lines,

this is the error I received at mtgox.com
"This code cannot be redeemed (non existing or already used)"
Account Number: M29343117X

OrderID: a0b11d2c-8239-4f79-8cff-323dfafb691b

Thank You! Really appreciate your help. I hope to see this resolved by the end of the week. Undecided

Anyway I look forward to buy more BTC this year.

battletross

newbie

Activity: 5

Merit: 0

Quote from: URSAY on April 03, 2013, 11:52:49 PM

Quote from: battletross on April 03, 2013, 11:34:15 PM

Placed an order 4/3 and the payment was confirmed by zip zap at 3:22PM EST (successfully processed). I have not received any kind of confirmation email from bitinstant and do not have the funds in my mtgox account. Let me know what can be done. Thanks!

Please check any confirmation emails for MTGOX coupons. If you have them then try and use them. If not then report back to me.

Found my quote ID through browser history: fc47bee8-178b-44a3-bd98-3ef675f65fa2

I believe this might be the issue? It's been about 20 hours since the payment was confirmed by zipzap.

Wed Apr 3 19:33:39 2013 e1008801-a4a4-4478-834f-68896b5691b6 Serious error occurred

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: andrewb on April 04, 2013, 09:02:55 AM

I deposited USD yesterday via CVS/moneygram and still do not see USD on Mt. Gox 12+ hours later.

I did email support@bitinstant as well but this seems to get the most attention so posting here as well.

The relevant details are:

OrderID: 58d56464-08cf-48f5-b7fb-174d1f35bd6b
EventID: 975b119a-5704-4680-b92c-23ca1d6c1c9a
QuoteID: 00453453-3f36-4915-b868-a3a9bd468f5d
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365033362.7
APIResponse: MTGOX-USD-XTFD9-EYJUZ-R2SYH-E75E7

If you need any other info, please let me know.

Have you received any confirmation emails? Check them closely for MTGOX codes. If you have MTGOX codes in your confirmation email then you need to redeem them. Let me know if you still need help. Thanks!

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: inermae on April 04, 2013, 08:33:44 AM

Deposited $480.05 yesterday, no coins received. I had deposited the day prior, and received the coins instantly.

OrderID: bc9233ec-0670-42e8-8018-0f7b288a2df8
EventID: 15e05d38-1406-441e-b030-7f8ee0cb7600

I emailed support almost 24 hours ago, and still no response.

Do you have an order ID #? Please provide more details about your order such as the options you used and what went wrong. Thanks!

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: louisBSAS on April 04, 2013, 08:24:14 AM

Quote from: theFed on April 03, 2013, 02:47:23 PM

Quote from: theFed on April 02, 2013, 06:42:20 PM

Quote from: theFed on April 02, 2013, 08:27:03 AM

Good morning,
Reserves are up again, can you push my BTC-e order through now?

Quote from: URSAY on April 02, 2013, 08:39:53 AM

theFed...support is looking at your issue and I am hoping to have a resolution for you sometime today. Thanks for your patience!

Sounds good, I'm really looking forward to having this thing resolved today.

BitInstant,
It's been 6 days now and no resolution yet. I would think my so-called "support ticket" should be at the top of the list. Let's get this fixed today please.

Now that MtGox has proven itself NOT WORTH OF BEING AN EXCHANGE, I have moved all my money over to BTC-e - Sorry to jack this thread...

But, I would like to know the process for taking money out of Dwolla --> BTC-e. And, it seems theFed is having difficulty too. There is no option on the BI site for BTC-e (or any other non-gox exchange)

What are we to do?

So your asking how to use BitInstant to transfer funds from Dwolla to btc-e...correct?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Joerg on April 04, 2013, 07:41:36 AM

Good morning Ursay.

Don't mean to be a pest but didn't hear anything yesterday. Please confirm someone is still working on resolving my order.

Thanks,
Joerg

Morning!

I still have you as unresolved and on my list. I'm going into the office later today and I'm hoping to dive further into some of these outstanding support issues. Thanks again for your patience!

-BitInstant Support

URSAY

legendary

Activity: 1974

Merit: 1010

Apanauc,

I've opened a support ticket for you and we are looking further into your issue. Thanks for supplying all the info!

-BitInstant Support

dookiedue

newbie

Activity: 28

Merit: 0

URSAY,
Any information for me? I hate to sound like I am in a hurry for a resolution but I am literally sitting here with my car packed waiting for some information so I can feel comfortable going on vacation. This is the only thing hanging me up. I will be camping and won't really have any access to monitor the situation and I am still very concerned. Thank you for your assistance.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: caffeineJoe on April 04, 2013, 06:43:00 AM

ho humm,
got involved in this at the best time ever!

its worth my 300 in "stuck" somewhere
backed by nothing notes
to be part of this...

if my deposit went through,
i wouldn't be here now would i?

thanks
CJ Cool

I know you had been posting about this yesterday as well. Please supply ALL info regarding your transaction in 1 place...including your order #, options you used on the site, what behavior you saw, what you expect, etc.

When I have all of your info I can open a ticket for you.

Thanks!
-BitInstant Support

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: hojo on April 04, 2013, 04:23:24 AM

USRAY - please look into my issue. i posted on page 115 but was overlooked. I sent money through Walmart to ZipZap using Bitinstant. The funds were to go to Bitstamp but Bitinstant never released them. See the error along with my quote id/order id below and please escalate this for me. This is the 2nd issue I've had with Bitinstant out of maybe 10 transactions and although the first was resolved my confidence is dwindling. Please help me.

OrderID: fac2732b-121b-4398-b1a2-59b3609bb09f
EventID: 9a562aed-774c-4d06-bdad-c89b2db4dea9
QuoteID: a4bd8436-64d9-457e-b7ff-13f70dff96a8
APIResponse: {"error": {"amount": ["You have only $16.48 available. Check your account balance for details."]}}
FundsSent: $460.848 USD

Thanks for all the info! I've escalated your issue to Level 2 support and we will respond when we have more info. Thanks for your patience!

-BitInstant Support

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: TreePot on April 04, 2013, 02:26:55 AM

Thanks, I'm having alot of issues with bitinstant...

If you provide me with details I can try to help!

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 288. (Read 495996 times)