so what are my options at this point?
Please be more specific. I want to help you but I need to understand your situation and what you are asking.
Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 295. (Read 495996 times)
April 03, 2013, 07:52:09 PM
Please be more specific. I want to help you but I need to understand your situation and what you are asking.
April 03, 2013, 07:50:56 PM
Day 2 and still no deposit or meaningful contact.
Tyler I've contacted you multiple times on this forum and thru PM. Are you seeing my communication?
April 03, 2013, 07:50:22 PM
I am getting ur pms URSAY but I cant pm you back. I dont know where I am supposed to be getting a six digit account id.
In the bitinstant funding page they give me 38454 but that is 5 digits.
noname
In the bitinstant funding page they give me 38454 but that is 5 digits.
noname
April 03, 2013, 07:49:57 PM
I'd like to believe that everything will be OK, but why hasn't bitinstant even replied to me directly via their chat, phone or email support? Why do I have to go on an internet forum just to get somewhat of an answer? It shakes my confidence in the company a bit.
Trying to be a gentleman, but WTF??
Trying to be a gentleman, but WTF??
I understand your frustrations. I am here because so many people come to Bitcointalk to vent rather then contacting support. My goals are to help manage your expectations, provide excellent service, and be honest in our communications. I think it's great that they have multiple support options.
April 03, 2013, 07:49:33 PM
Account # 150965960
April 03, 2013, 07:47:02 PM
Day 2 and still no deposit or meaningful contact.
April 03, 2013, 07:44:00 PM
so what are my options at this point?
April 03, 2013, 07:43:04 PM
Still haven't revived funds I can't find order number, it was for $420.95 I can post accnt #
Yes, please give me more information so we can find your order. Thanks!
April 03, 2013, 07:42:12 PM
Any update on my ticket? It's been a week since I put this transfer through and still no help besides "we're looking into it". That response is no longer sufficient and soon legal action will need to be taken if my money is not back in my possession soon. Yankee told me give him 24 hours two days ago, still have not heard not one specific detail on what the heck is going on with my money. This is completely insane! My emails and PMs to support, Yankee and URSAY have gone unanswered.
Actually I've been right here helping you and you only opened a ticket with me yesterday. Thanks for your patience.
April 03, 2013, 07:40:32 PM
Simply hope I can move beyond the loading stage for my process.
Quote ID 7bf2d681-c9f1-4e71-bce1-34e5e463a63d
Quote ID 7bf2d681-c9f1-4e71-bce1-34e5e463a63d
I'm not sure I understand what you mean. Can you be more specific and give me more details? Thanks!
April 03, 2013, 07:39:43 PM
I never got a OrderID #, Just that zip zap paid BitInstant, what do I need to do next?
So the only info you have about your transaction is that Zip Zap #? Thanks.
April 03, 2013, 07:38:37 PM
Could you check this transaction? Still no funds...
OrderID: 8d219e64-061b-4933-ba4b-e17c11038161
OrderID: 8d219e64-061b-4933-ba4b-e17c11038161
I can help you better if you give me more details like order ID # and what the issue is. Thanks!
April 03, 2013, 07:37:02 PM
I'm also missing a transaction from 2013-04-02
Order ID 3d08445a-1256-4a68-8086-da4cc88215a5 never arrived to my account and is missing from mtgox.
Order ID 3d08445a-1256-4a68-8086-da4cc88215a5 never arrived to my account and is missing from mtgox.
Sent you a PM. Is this an new / additional issue?
April 03, 2013, 07:35:19 PM
I'd like to believe that everything will be OK, but why hasn't bitinstant even replied to me directly via their chat, phone or email support? Why do I have to go on an internet forum just to get somewhat of an answer? It shakes my confidence in the company a bit.
Trying to be a gentleman, but WTF??
Trying to be a gentleman, but WTF??
April 03, 2013, 07:35:10 PM
Still haven't revived funds I can't find order number, it was for $420.95 I can post accnt #
April 03, 2013, 07:34:15 PM
Any update on my ticket? It's been a week since I put this transfer through and still no help besides "we're looking into it". That response is no longer sufficient and soon legal action will need to be taken if my money is not back in my possession soon. Yankee told me give him 24 hours two days ago, still have not heard not one specific detail on what the heck is going on with my money. This is completely insane! My emails and PMs to support, Yankee and URSAY have gone unanswered.
April 03, 2013, 07:32:17 PM
Simply hope I can move beyond the loading stage for my process.
Quote ID 7bf2d681-c9f1-4e71-bce1-34e5e463a63d
Quote ID 7bf2d681-c9f1-4e71-bce1-34e5e463a63d
April 03, 2013, 07:31:30 PM
I never got a OrderID #, Just that zip zap paid BitInstant, what do I need to do next?
April 03, 2013, 07:29:30 PM
Could you check this transaction? Still no funds...
OrderID: 8d219e64-061b-4933-ba4b-e17c11038161
OrderID: 8d219e64-061b-4933-ba4b-e17c11038161
April 03, 2013, 07:28:06 PM
I'm also missing a transaction from 2013-04-02
Order ID 3d08445a-1256-4a68-8086-da4cc88215a5 never arrived to my account and is missing from mtgox.
Order ID 3d08445a-1256-4a68-8086-da4cc88215a5 never arrived to my account and is missing from mtgox.
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