Official Newbie BitInstant Support Thread (Active Customer Support) - page 297.

iameric

newbie

Activity: 28

Merit: 0

Quote from: iameric on April 03, 2013, 03:20:43 PM

I've been having isseus too

I made a payment around 9AM

Code:

Here are the transaction details:
Merchant order ID
6602a28c-ad08-4d28-8da1-c6db326d1645
Customer account ID
566 038 717
Payment code
39065318
Status
Paid
Amount
300.00 USD
Final full order amount
303.95 USD

Still waiting for some assistance I sent a PM, email, and posted in this thread. Please let met know what additional information you need.

bitcoincraze

newbie

Activity: 5

Merit: 0

Quote from: bitcoincraze on April 02, 2013, 10:08:50 PM

I've processed my money transfer through zipzap and money gram over 24 hours ago, and zipzap confirmed the money payment. Yet, I haven't received a deposit of bitcoins in my bitcoin address. I've also lost my QuoteID, I've sent a support ticket 15+ hours ago, but have not yet received a response. I recently sent a email to [email protected]. I've sent you a pm ursay.

Order ID: 9e8e60de-2407-4b29-8413-74e672c8088d
Event ID: d7ef40f5-7054-4f7e-bd08-b32c987b9501
Zipzap account #: 479752537
email address associated: [email protected]

I would be happy to give more information at your request.

the chief

newbie

Activity: 36

Merit: 0

Nothing yet

Just promises from URSAY, but no money and no email from Bitinstant.

What a joke.

bloodsipper

newbie

Activity: 14

Merit: 0

Quote from: dookiedue on April 03, 2013, 05:04:34 PM

Quote from: M3t on April 03, 2013, 04:53:54 PM

Just bought $1500 worth for BTC12 at 5 p.m. EST today. Bitinstant sent them promptly within 30 mins; I just got the 3rd set of coins (I paid $500x3, so 4 at a time) as I am writing this. A++++ SELLER WOULD HIT IT AGAIN.

Still waiting on confirmations, though Tongue

<3

Details: cash deposit -> wallet.

So why has my cash deposit not showed up in my wallet?

or mine?

1 email all day? still no bitcoins...

dookiedue

newbie

Activity: 28

Merit: 0

Quote from: M3t on April 03, 2013, 04:53:54 PM

Just bought $1500 worth for BTC12 at 5 p.m. EST today. Bitinstant sent them promptly within 30 mins; I just got the 3rd set of coins (I paid $500x3, so 4 at a time) as I am writing this. A++++ SELLER WOULD HIT IT AGAIN.

Still waiting on confirmations, though Tongue

<3

Details: cash deposit -> wallet.

So why has my cash deposit not showed up in my wallet?

truth1977

newbie

Activity: 2

Merit: 0

Hello,

I deposited cash via ZipZap to Bitinstant to be directly deposited into my Mt. Gox account. It has been a few hours and the money I deposited never showed up in my Mt. Gox account and I am getting a bit worried.

My OrderID# : 83c12842-fce2-4b80-8759-005d5fee5815

Please help!

Thank you,

Truth

M3t

newbie

Activity: 42

Merit: 0

Just bought $1500 worth for BTC12 at 5 p.m. EST today. Bitinstant sent them promptly within 30 mins; I just got the 3rd set of coins (I paid $500x3, so 4 at a time) as I am writing this. A++++ SELLER WOULD HIT IT AGAIN.

Still waiting on confirmations, though Tongue

<3

Details: cash deposit -> wallet.

archimediate

member

Activity: 68

Merit: 10

Hello Debug,

Charlie, this Gox coupon we provided is expired.

MTGOX-USD-(removed)

Mark, please direct all future questions and comments to my CEO Charlie at c(removed)m. Only he can help you now. Best of luck!

---
Sincerely,
Seth

Seriously? It takes the CEO to reissue an expired coupon? Sad

J0B00

newbie

Activity: 11

Merit: 0

I'd like a PM with updates as well...

Thanks!

dookiedue

newbie

Activity: 28

Merit: 0

Thank you URSAY for your help so far. I am however still concerned as I haven't received any emails or any information letting me know... A) What is going on? B) Will I get bitcoins based on the price of bitcoins when I purchased them, or based on whatever price bitcoins may be whenever BitInstant decides to transfer me bitcoins? This is a concern of mine as I was under the impression per the big orange font on BitInstants website saying "Pay for Your Bitcoins in Under an Hour". C) Is this just a volume issue and if so why is BitInstant still taking orders? Wouldn't this just cause more issues for what looks to be a long list of people waiting on their bitcoins. D) Is my money even safe?

I hate to keep bringing this up but I am going out of town tomorrow and would like this issue resolved ASAP. Any information you can provide will be helpful, not know anything about the situation just makes me feel like I have been scammed and my money is just gone for good. I will continue to be nervous until given information regarding what is happening, why it is happening, what is the resolution, and when will this be resolved. Again, thank you for the hard work you have been putting in so far.

bloodsipper

newbie

Activity: 14

Merit: 0

no word from live agent either.

Quote from: Apanauc on April 03, 2013, 03:43:19 PM

If there's a simple refund method I'd also be curious to hear that.

i could have done a bank transfer and had the BTC in 24 hours elsewhere, i am currently at 15 hours and it took me 5 hours to get a response from 'liveagent' who claimed i would have my BTC in the next couple hours. As it is getting later and later and BTC prices plummet, i cannot help but wonder if i will receive them in 2 days bought at the peak and received at half what i paid

archimediate

member

Activity: 68

Merit: 10

Still waiting for a PM here. All I need is a coupon for my money to replace the one that was used by Bitinstant.

noname6520

newbie

Activity: 28

Merit: 0

hi URSAY, I would pm you this but my pms are not working.

my account ID is noname6520

my account number is M4338454X

thanks,
noname

MegaCrayg

newbie

Activity: 9

Merit: 0

Quote from: URSAY on April 03, 2013, 02:09:48 PM

Quote from: MegaCrayg on April 03, 2013, 01:35:13 PM

As are many here, I'm sure BitInstant showing a support presence right now is a relief. I'm also sure my question is on the minds of many as well.

What is the ratio of flawless transactions versu transactions requiring CS intervention? This is a question only BI Support can answer and, at this point in time, there isn't much to gain by being untruthful. Soooooo, how about it URSAY?

I'm a believer in being truthful.

If I had the numbers I'd share but I don't know for sure.

Bitcoin moves FAST. But I'm confident we can catch up soon.

I'm digging your logic and thank you for taking the time. At present, which approach to buying BTC with USD would give a customer the best odds at realizing success without a helping hand, or hip-check in some cases?

URSAY

legendary

Activity: 1974

Merit: 1010

noname6520 / starswarm / bartlong / netrik / 18stops ...

Please check your personal messages for possible solutions and / or next steps. Please mark your issue as [RESOLVED] if you are satisfied.

Thanks!

-BitInstant Support

Apanauc

newbie

Activity: 14

Merit: 0

Quote ID 7bf2d681-c9f1-4e71-bce1-34e5e463a63d
Event ID 82014168-0473-46b4-9fc6-f8bf48d6c3db

Did the initial moneygram transaction over 16 hours ago, got zipzap confirmation nearly instantly. Used the Livehelp form on the bitinstant website and haven't gotten any response, that was over 8 hours ago. This is a rapidly changing market, and I'm assuming that this slow service will ultimately cause me to lose value in BTC since it's risen over $20 since I placed the order, I don't want to get price from the peak of the market when the value is starting to drop, I need it to be fluid so I know I'm not being ripped off. If there's a simple refund method I'd also be curious to hear that.

OpenYourEyes210

newbie

Activity: 25

Merit: 0

URSAY, can you please expedite my ticket? It's been 6 days since I made this transaction, and I'm losing a. Lot of money day after day as this issue fails to be resolved.

OrderID: 237a4342-ea13-4249-8406-5b98fbf1341c

metazilla

member

Activity: 75

Merit: 10

USRAY, you said you escalated my ticket, but I still haven't received any emails or information. Is there anywhere I can check the status of my support ticket? It seems like I may have a separate issue than a lot of posters here, since I was buying a VouchX coupon, not MtGOX.

https://www.bitinstant.com/order_status/9db0696e-9a33-4fd1-add7-e1c9e6103787

hojo

newbie

Activity: 40

Merit: 0

I used Bitinstant to fund money from a Walmart moneygram to my account at Bitstamp and although it said my transaction went through there is no money at Bitstamp. I also got an error when it was at the point for Bitinstant to release the funds to Bitstamp that looks troubling (see below). Also since yesterday Bitstamp is not showing available on the Bitinstant website. I have en existing ticket in but would appreciate if you could bump it up in priority and escalate the ticket to resolution. Ticket # 3144 at Zip Zap (i submitted a ticket for help at bitinstant but that went nowhere).

OrderID: fac2732b-121b-4398-b1a2-59b3609bb09f
EventID: 9a562aed-774c-4d06-bdad-c89b2db4dea9
QuoteID: a4bd8436-64d9-457e-b7ff-13f70dff96a8
APIResponse: {"error": {"amount": ["You have only $16.48 available. Check your account balance for details."]}}
FundsSent: $460.848 USD

rhuian

newbie

Activity: 17

Merit: 0

Quote from: hate_the_face on April 03, 2013, 02:53:21 PM

I am about to switch from mining litecoins with my 2500k to a 7870 using either cgminer or reaper and I was just curious if you guys think a 500w psu would be able to power a 7870 and a core 2 duo machine with nothing else plugged in? Because if so, I'll just keep my 2500k mining on a seperate machine. and put the new card im getting into the old machine I have.

Or I could always swap my 1kw psu into the gpu miner and put the 500w one onto the 2500k machine

yes a 500w psu should do the trick for 1 card.

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 297. (Read 496012 times)