Official Newbie BitInstant Support Thread (Active Customer Support) - page 309.

DexterSevin

newbie

Activity: 7

Merit: 0

Quote from: DexterSevin on March 28, 2013, 07:30:45 PM

Hello, I'm BRAND new to the BTC world.

I actually tried two transaction types today with BitInstant. The first was using the moneygram to BTC Address method. It worked great, and was very fast. The second transaction was using Dwolla to BTC Address. It ended with the "MTGox Connection Error". Seemed to have taken place around the same time as the previous posters here. Is this something that usually resolves itself, or does it have to be referred to BitInstant support for resolution?

[RESOLVED] 4/2/2013 - 1:30AM - It took four days and several attempts with support, but I received my BTC. Unfortunately at a rate about $20 more expensive than the day ordered. Sad

Boo360

newbie

Activity: 23

Merit: 0

My issue has been resolved! Thanks again to the BitInstant support team! Awesome bunch of people!

wwwrothy

newbie

Activity: 4

Merit: 0

actually i think its finally starting to confirm....

wwwrothy

newbie

Activity: 4

Merit: 0

URSAY....

heck take it all :-)

OrderID: 25863a15-6e85-4807-9618-dd2af5069c69
EventID: 16c8177a-5236-464e-a531-855a0c7bf437
DestAccount: 1FevUBZAwxB2WDaLQZ7u1M3ZJn3PHGYYYg
QuoteID: db20e2a0-c128-489d-a69b-cca3c89977be
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1364842880.54
APIResponse: {'Transaction_id': u'5159d9123fa78d54fb99f2e1'}
FundsSent: $148.8155 USD

Order event log

Timestamp   Event ID   Event type
Mon Apr 1 12:00:12 2013   48541d79-c4e3-4c6c-a53b-310aafe2a1a4   Quote for new transaction
Mon Apr 1 17:06:19 2013   3c185831-d0d6-4648-a4a5-63a2454f6120   New Order
Mon Apr 1 17:06:18 2013   f6664d7c-d994-453b-bdab-700e4e1b21fb   MTGox Connection Error
Mon Apr 1 19:01:20 2013   16c8177a-5236-464e-a531-855a0c7bf437   Order executed - funds deposited at remote exchange
Click for full details

wwwrothy

newbie

Activity: 4

Merit: 0

URSAY....

I do the same thing everytime i use bitinstant. I go directly from zip zap to a bitcoin addy and im 10/10. today was just a little code that i pray you can fix and process easily...

LET ME KNOW

[email protected]

wwwrothy

newbie

Activity: 4

Merit: 0

URSAY URSAY URSAY

I cannot PM and have been fooling around fro hours. I have the same little mt.gox connection error and my funds are in a remote exchange.

It looks like you have the bug fixed...

here's my order ID 25863a15-6e85-4807-9618-dd2af5069c69

take a look please asap. i looove bitinstant!

ILIPA

newbie

Activity: 2

Merit: 0

Order didn't process, and no e-mail came.

Order ID: 63d56245-89cc-4a18-9c15-50ea8a179094

downhomedesign

newbie

Activity: 1

Merit: 0

Never mind. My problem worked itself out.
Will use your service in the future.

URSAY

legendary

Activity: 1974

Merit: 1010

greenwireless,

Your order has been processed! Thanks for your patience! Please mark your issue as [RESOLVED] within this thread when you feel comfortable in doing so.

torrenting,

I will look into your issue and get back to you.

Thanks,
-BitInstant Support

torrenting

newbie

Activity: 4

Merit: 0

This message is in regards to order ID (930f1529-b982-4d6e-9660-fe881d8077ce).

This was an order that was paid for on January 30. My order was finally manually processed on February 25 as seen in the blockchain ( http://blockchain.info/address/13obg4XtRByB48PFB5Hxpt3fT4ftUa4YpP ) but I only received 9.94094 BTC. The amount of BTC I should have received should have been around 15.175 BTC. According to the Bitinstant policy, "We always give you the BTC at time of your deposit, and if the issue was our fault we always refund fees." I placed another order with you guys the next day for the same amount order ID (0a7d1d2c-0e47-4aaa-960a-200df94d35d5) and received (13.77299 BTC) after the Bitinstant fees. I have sent several messages to support Gareth, and Seth that have been unanswered after months of contacting them. You guys need to stand by your own policy, especially now that BTCs have risen in price exponentially.
Thanks.

Boo360

newbie

Activity: 23

Merit: 0

Quote from: URSAY on April 01, 2013, 07:42:07 PM

Boo360 and DexterSevin,

Your orders have been processed.

Please mark your issues as [RESOLVED] in your Bitcointalk threads.

Thanks for your patience and do not hesitate to contact me with any other questions or concerns!

-BitInstant Support

Much appreciated! Waiting to see it show up on blockchain and I'll get that post changed.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: seff on April 01, 2013, 07:45:39 PM

OrderID: c8c60b51-f647-4517-90de-b9eacdcaff92
I received an email saying my funds were deposited into my mt.gox account, but when I log-in, the funds are missing. I don't know if it makes a difference, but I entered M64304837X (MtGox merchant ID) as my account number instead of 304837 (MtGox account number) on BitInstant
Thanks

seff,

Thanks for the info.

I'm looking into your issue. Thanks for your patience!

-BitInstant Support

Joerg

newbie

Activity: 8

Merit: 0

Quote from: URSAY on April 01, 2013, 06:36:57 PM

Boo360 and Joerg,

Thanks for the PMs.

I am making sure that your issue is being looked into and I hope to have a resolution for you shortly.

-BitInstant Support Cheesy

Thanks much Ursay. Please PM me if you need any more info.

seff

newbie

Activity: 6

Merit: 0

Resolved

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: TheDarkBanker on April 01, 2013, 07:35:00 PM

Just sent a PM about 2 orders.

I await resolution.

Got your PM. I'm on it! Grin

URSAY

legendary

Activity: 1974

Merit: 1010

Boo360 and DexterSevin,

Your orders have been processed.

Please mark your issues as [RESOLVED] in your Bitcointalk threads.

Thanks for your patience and do not hesitate to contact me with any other questions or concerns!

-BitInstant Support

TheDarkBanker

newbie

Activity: 43

Merit: 0

Just sent a PM about 2 orders.

I await resolution.

theFed

newbie

Activity: 38

Merit: 0

Quote from: URSAY on April 01, 2013, 07:14:09 PM

Quote from: theFed on April 01, 2013, 07:05:09 PM

Quote from: Yankee (BitInstant) on March 29, 2013, 04:27:17 PM

Quote from: theFed on March 29, 2013, 02:37:30 PM

Hi Yankee,

Hopefully you or your staff could help out with this one

Quote ID [removed]

It's been just about 24 hours since the deposit was made. I'll be sure to update this post once resolved. Cool

We dont have BTC-e funds at the moment, do you want me to reroute it or process to another exchange?

I saw reserves were at nearly $700 earlier today, but have gone down a bit since then.
Can you partially fill my order from Thursday? Currently showing:
https://i.imgur.com/fE0x8Jh.png

Can you PM me your order ID?

Thanks,
-BitInstant Support

PM sent!

UPDATE:
Issue resolved. On April 5 BitInstant deposited the funds to my BTC-e account. It took them 8 days.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: theFed on April 01, 2013, 07:05:09 PM

Quote from: Yankee (BitInstant) on March 29, 2013, 04:27:17 PM

Quote from: theFed on March 29, 2013, 02:37:30 PM

Hi Yankee,

Hopefully you or your staff could help out with this one

Quote ID 6f6d383b-c63f-4a38-92be-65fc3e43ea4b

It's been just about 24 hours since the deposit was made. I'll be sure to update this post once resolved. Cool

We dont have BTC-e funds at the moment, do you want me to reroute it or process to another exchange?

I saw reserves were at nearly $700 earlier today, but have gone down a bit since then.
Can you partially fill my order from Thursday? Currently showing:

Can you PM me your order ID?

Thanks,
-BitInstant Support

theFed

newbie

Activity: 38

Merit: 0

Quote from: Yankee (BitInstant) on March 29, 2013, 04:27:17 PM

Quote from: theFed on March 29, 2013, 02:37:30 PM

Hi Yankee,

Hopefully you or your staff could help out with this one

Quote ID [removed]

It's been just about 24 hours since the deposit was made. I'll be sure to update this post once resolved. Cool

We dont have BTC-e funds at the moment, do you want me to reroute it or process to another exchange?

I saw reserves were at nearly $700 earlier today, but have gone down a bit since then.
Can you partially fill my order from Thursday? Currently showing:
https://i.imgur.com/fE0x8Jh.png

UPDATE:
Issue resolved. On April 5 BitInstant deposited the funds to my BTC-e account. It took them 8 days.

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 309. (Read 495996 times)