Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 310. (Read 496012 times)

Hi,

I used bitinstant earlier today and received a reply from zipzap about 7 hours ago stating that my funds have been received. Since then there has been no action on my bitcoin address and I haven't been able to get a response from customer service. I would really appreciate some help in resolving this issue.

Thank you very much.

Jge66, PMed you for more info.

greenwireless, thanks for your PM.  I hope to have more info for you soon.  

murkybtc, no prob! 

Thank you! I may have gone a little overboard with the emails, but I'm a first time buyer, and was worried my money was gone...

RESOLVED: I initiated a cash deposit at a CVS pharmacy near me. Went there, they were helpful, told me how to use Moneygram phone. I paid cash at check out, cashier gave me receipt. Got back home and saw two emails, one from zipzap saying successful payment, the other from bitinstant saying

OrderID: 52e93d71-fb11-4617-af4a-4dc3b6eeb2a8
EventID: ef4e5552-654f-48f9-a390-2f76b212baa3
DestAccount: 1LNj1rQ9dKfMYoZBcfoHwbdmghfVE6Sc4
QuoteID: d1fa736b-388c-45b5-98b9-dc2f17000c00
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1364843416.55
APIResponse: {'Transaction_id': u'5159db2a3fa78d54f908461f'}
FundsSent: $20.64215 USD

When I check blockchain.info for my wallet 1LNj1rQ9dKfMYoZBcfoHwbdmghfVE6Sc4 it doesn't show that the bitcoins arrived.

Any help you can give me would be most appreciated.
Thanks!

EDIT: removed personal info - thought this was a PM
EDIT2: RESOLVED - Just took a few hours, but the BTC finally showed up in my Wallet. Thanks Bitinstant!

I'd really appreciate any help.

Sorry your experiencing problems!  Let me see what I can find out for you... 

Can you tell me more about what behavior your seeing and what any other details regarding the transaction failure?

Thanks, BitInstant Support!  

If they hadn't replied to your first one then they probably wouldn't respond to the second one either.

Hi,
I transferred from Dwolla to Mt. Gox yesterday, and it's telling me Dwolla verification failed. I've sent multiple emails to support, and have not gotten any responses.
Order ID is 9db01f6a-2adc-4ef6-8a7f-5154463739b1.

Timestamp   Event ID   Event type
Mon Apr 1 07:30:17 2013   3081f441-8570-4f30-bbb8-3a7786811835   Quote for new transaction
Mon Apr 1 07:28:50 2013   1744a56d-a81c-43da-b8f6-28ea1babc2f5   New Order
Mon Apr 1 07:28:47 2013   95f51344-8164-4470-a957-c8594f5919b3   Waiting
Mon Apr 1 07:32:48 2013   252adec7-f6fa-47bd-86fb-6a6dd853e116   Dwolla verification begin
Mon Apr 1 07:33:19 2013   33c2b2ca-b0fa-4ff7-976b-23a3e20ef339   Dwolla failed verification - unable to locate
Mon Apr 1 07:33:19 2013   2e9cb7e6-4a2c-4a41-8d44-7dbb53d3c72f   Submitting for reverification
Mon Apr 1 07:33:47 2013   e674867f-1e13-4eac-806b-967c0b762393   Waiting
Mon Apr 1 07:37:48 2013   dc209428-f9fd-47f5-a340-5f7d45f8d887   Dwolla verification begin
Mon Apr 1 07:38:18 2013   16ef2286-870c-41d3-b530-adb6986f0813   Dwolla failed verification - unable to locate
Mon Apr 1 07:38:19 2013   e7f19d05-5c31-4ab6-8114-6b4f327886bb   Submitting for reverification
Mon Apr 1 07:38:48 2013   a074fe72-62ba-4732-ab7f-9d83af0b89b7   Waiting
Mon Apr 1 07:42:48 2013   323a4509-0b42-48eb-9e7c-dcfdca10c761   Dwolla verification begin
Mon Apr 1 07:43:19 2013   07b88d55-3ca5-40b7-bcfa-61b5459e88c0   Dwolla failed verification - unable to locate
Mon Apr 1 07:43:19 2013   81db7c30-a9c3-408e-9d8e-5492b22a9afa   Failed verification too often - giving up

RESOLVED: Hey, first time user here. Tried a cash deposit to my bitcoin wallet on blockchain.info today and it doesn't appear to have worked.

OrderID: 52e93d71-fb11-4617-af4a-4dc3b6eeb2a8

I'm just trying all support avenues hoping someone will be able to help me.

Thanks!

EDIT: RESOLVED! It just took a few hours, but the BTC finally appeared. Thanks Bitinstant!

Thanks!!

Boo360 and Joerg,

Thanks for the PMs.

I am making sure that your issue is being looked into and I hope to have a resolution for you shortly.

-BitInstant Support

I received my transfer from BitInstant at 3:15 it is now 6:30 and I still have 0 confirmations on the transfer. Is there anything I can do to increase the speed at which my transfer will be confirmed? I was trying to move rather quickly on something. Other than this snag my experience with BitInstant has been quite pleasant.

OrderID: 1e42ad65-38be-4821-9367-b442c527e1f9

Bitcoin Wallet TX output

Transaction:
CTransaction(hash=e433214b8d, ver=1, vin.size=3, vout.size=2, nLockTime=0)
CTxIn(COutPoint(02343df3b3, 1), scriptSig=3045022100e63e4f31c77a1a)
CTxIn(COutPoint(dd58ab4f52, 0), scriptSig=304502200ec039de2a5f5690)
CTxIn(COutPoint(a5bb9abbc8, 349), scriptSig=3045022100e8af5e32999743)
CTxOut(nValue=0.48121906, scriptPubKey=OP_DUP OP_HASH160 19b6f19ae99e)
CTxOut(nValue=1.09097122, scriptPubKey=OP_DUP OP_HASH160 d45abf62194d)

Figures as soon as I post this I begin getting confirmations.

Resolved

Guys,

I would be happy to help clear up any outstanding issues.  Please send me a PM with your order # and details of your issue.  I will do my best to see that your issue is resolved in a timely manner.  

Thanks for your patience,
-BitInstant Support  

Thanks very much. Rachel emailed me and told me she couldn't help me but this exact same thing happened last time and Seth resolved the issue in a timely manner.

Hi,
    I need help. I tried to use bitinstant today to send money to mtgox, but it's been 5 hours and I have had no email confirmations, nothing shows up in mtgox, and the order status on bitinstant isn't clear to me what happened. It says "Order Completed" at the top, but in the event log I see "MTGox Connection Error", and then   "Order executed - funds deposited at remote exchange".

Please help.

Thanks!

What country are you located in?  Generally there are many ways to get your BTC back into your original currency. 

I hope to have a solution for your issue soon!

Thanks for your patience!

BitInstant Support