My email got replied to but I would like to know if the the bitinstant guy on here can look into my order. It was placed yesterday and the Zipzap account is 384397931.
I went to the next page before i could print out my order id.
Thank you for any help
Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 325. (Read 496012 times)
March 21, 2013, 12:18:12 PM
March 21, 2013, 11:46:05 AM
The transaction shows order completed, however i see this and do not have funds in paypal:
Thu Mar 21 01:54:42 2013fcb244a4-3d95-4fbb-98e9-6b4d4dbdb089 Failed to create new order.
OrderID: 42d62183-568e-428b-8c3e-fee43ac3f695
EventID: f88c58f9-ce98-4c33-a82d-6bbf2b1d99c5
QuoteID: c1a11fbc-e172-44e3-9159-87afafef125e
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1363828536.02
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $92.01171327 USD
Thank You
Thu Mar 21 01:54:42 2013fcb244a4-3d95-4fbb-98e9-6b4d4dbdb089 Failed to create new order.
OrderID: 42d62183-568e-428b-8c3e-fee43ac3f695
EventID: f88c58f9-ce98-4c33-a82d-6bbf2b1d99c5
QuoteID: c1a11fbc-e172-44e3-9159-87afafef125e
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1363828536.02
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $92.01171327 USD
Thank You
March 21, 2013, 11:19:14 AM
Thanks Yankee.
My issue is I guess my order is on a backlog, in any case here are my details.
Quote for Cash transaction
Quote ID 79fe1334-f549-40d3-985c-1ab777d1c7f4
Event ID 073d9bec-16a0-406a-8d5a-590e36f49a47
Quote valid until Wed Mar 20 12:18:55 2013
Fees (Not inclusive of ZipZap) 3.99%%
Amount you need to pay $80.0 USD
Amount you will receive $76.808 USD
Expected delivery time(HH:MM:SS) 0:04:00
Guaranteed delivery time (HH:MM:SS) 1:00:00
Destination exchange Bitcoin Address
Later I received this message:
Merchant
BitInstant
Order #:
4a5c679e-7760-473e-a66c-b3963edcec33
Order Total:
$80.00
Description
Amount to Pay: $83.95
Account Number: 728256934
This is the address I provided: 1ZWpzVUDyNY52X7GGhFkbuTq5drXmHb2i
My issue is I guess my order is on a backlog, in any case here are my details.
Quote for Cash transaction
Quote ID 79fe1334-f549-40d3-985c-1ab777d1c7f4
Event ID 073d9bec-16a0-406a-8d5a-590e36f49a47
Quote valid until Wed Mar 20 12:18:55 2013
Fees (Not inclusive of ZipZap) 3.99%%
Amount you need to pay $80.0 USD
Amount you will receive $76.808 USD
Expected delivery time(HH:MM:SS) 0:04:00
Guaranteed delivery time (HH:MM:SS) 1:00:00
Destination exchange Bitcoin Address
Later I received this message:
Merchant
BitInstant
Order #:
4a5c679e-7760-473e-a66c-b3963edcec33
Order Total:
$80.00
Description
Amount to Pay: $83.95
Account Number: 728256934
This is the address I provided: 1ZWpzVUDyNY52X7GGhFkbuTq5drXmHb2i
March 21, 2013, 10:48:31 AM
My issue was resolved! Turns out it was a problem with my paypal account. Of course no one told me that... It took me two weeks of waiting and sending e-mails to finally figure it out.
It looks like I was just unlucky with my first transaction at bitinstant. Since then I've used them a few times and things have gone smoothly every time so far!
It looks like I was just unlucky with my first transaction at bitinstant. Since then I've used them a few times and things have gone smoothly every time so far!
March 21, 2013, 10:28:08 AM
Hey All,
Sorry no one has responded here in 2 days, we've been overwhelmed with support this week and BTC Address is down for the day.
If you have a Bitcoin Address order, we will always refund and honor the price at deposit so dont worry that the price is rising.
Its frustrating when you cannot reach us, and I am doing everything to reduce that time.
We are looking for support staff - Apply here if you are interested (experience necessary!) https://www.hireart.com/login?token=cbfykjd8
Right now, the fastest way to reach support is by emailing [email protected]
When you do, it goes into a ticket que and someone will answer. Sending multiple emails will not speed it up.
Thanks for your patience
Charlie
Sorry no one has responded here in 2 days, we've been overwhelmed with support this week and BTC Address is down for the day.
If you have a Bitcoin Address order, we will always refund and honor the price at deposit so dont worry that the price is rising.
Its frustrating when you cannot reach us, and I am doing everything to reduce that time.
We are looking for support staff - Apply here if you are interested (experience necessary!) https://www.hireart.com/login?token=cbfykjd8
Right now, the fastest way to reach support is by emailing [email protected]
When you do, it goes into a ticket que and someone will answer. Sending multiple emails will not speed it up.
Thanks for your patience
Charlie
March 21, 2013, 09:50:31 AM
still waiting on my funds from Jan and Feb, that Yankee said he responded to via email (which he didnt) and refunded (which it never was).
March 21, 2013, 09:16:50 AM
I can verify that I had several successful transactions with BitInstant. They were over-priced, in my opinion (at a net of about 6% commission when all was said and done, I paid about $19.50 per BTC... as you can imagine, it was a while ago). On the other hand, I measured the cost of waiting (at the time) for other services, and BitInstant didn't look so expensive any more!
March 21, 2013, 08:52:40 AM
Bitinstant,
On 3/18, when the BTC/USD exchange rate was $47, I transferred $100 from Dwolla to Mt. Gox, which worked out to be about $98 after your fee was taken. Although the money was taken from my Dwolla account immediately, I have yet to receive a deposit in my Mt. Gox account. In the interim, I have watched the exchange rate climb by 25%. The quote ID for this event is "de7e22f0-0275-4f84-a054-7855d4d63419".
On 3/19, I saw the prices rising and, giving you guys the benefit of the doubt, I once again attempted to use your service to transfer an additional $100 from my Dwolla account to Bitstamp. Again, although the money was taken from me immediately, no funds have shown up in my Bitstamp account. The quote ID for this event was "12521b67-9a79-4661-9dfa-9b8f6d74d537"
I have emailed you, attempted to use the live chat, and posted in your support thread and have not received a single reply yet. I feel like I've been robbed and have just sat here watching the value of my USD plummet relative to BTC. I do not understand why all of my attempts to resolve the disappearance of $200 have been ignored. Any help and a reply would be highly appreciated.
On 3/18, when the BTC/USD exchange rate was $47, I transferred $100 from Dwolla to Mt. Gox, which worked out to be about $98 after your fee was taken. Although the money was taken from my Dwolla account immediately, I have yet to receive a deposit in my Mt. Gox account. In the interim, I have watched the exchange rate climb by 25%. The quote ID for this event is "de7e22f0-0275-4f84-a054-7855d4d63419".
On 3/19, I saw the prices rising and, giving you guys the benefit of the doubt, I once again attempted to use your service to transfer an additional $100 from my Dwolla account to Bitstamp. Again, although the money was taken from me immediately, no funds have shown up in my Bitstamp account. The quote ID for this event was "12521b67-9a79-4661-9dfa-9b8f6d74d537"
I have emailed you, attempted to use the live chat, and posted in your support thread and have not received a single reply yet. I feel like I've been robbed and have just sat here watching the value of my USD plummet relative to BTC. I do not understand why all of my attempts to resolve the disappearance of $200 have been ignored. Any help and a reply would be highly appreciated.
I am still awaiting the deposit in my Bitstamp account.
To date, I have still received zero communication from Bitinstant. When will I be informed on what happened with my money? When will I receive payment to my Bitstamp account? Will I be compensated for losses due to the failure of your service to work as described? Why should I ever use your service again?
March 21, 2013, 08:31:19 AM
Bitinstant should be blacklisted here. Their forum accounts should be banned and there should be a sticky thread from an admin explaining that they are not a reliable company. There is no excuse for this shit. They gave it a good honest try, and had the best intentions, but they've failed. For this community to continue to support them is unacceptable.
https://bitcointalksearch.org/topic/how-is-bitinstant-not-at-the-top-of-this-section-155533
If anyone feels like they've been scammed vs simply looking for customer service, post in that thread. Too many people have posted in this thread saying that their money is gone, and had they only seen this thread first, they wouldn't have sent money. Maybe if it goes to the more public sections of the forum, we can save a few people some money.
I'm not claiming that Bitinstant has scammed anyone. I'm saying that their consistent issues and delayed processing show they're incapable of providing a reliable service.
I don't think this forum should promote and facilitate such an unreliable company. The fact that they don't respond to their e-mails for days at a time and posting in a third party public forum is the best way to get customer service from them is ludicrous. In the gambling section there is a list of unreliable companies, Bitinstant should be called out and treated as such here.
March 21, 2013, 08:11:54 AM
Hi I have made many exchanges through BitInstant in the past, but just yesterday I made a moneygram payment at Walmart to my btc address and ZipZap said I had a successful payment but this time I received no confirmation email from bitinstant support (nor the funds in my acct). The order was made roughly 18 hours ago; I do not have my OrderID and was curious as to how I could resolve this issue in an efficient manner. I hope I have come to the right place.
March 21, 2013, 07:02:00 AM
I too put in an order through ZipZap to bitinstant....for a quite a bit of money. This was my first time using bitinstant. I have not received any deposit into my wallet. I received the email from Seth last night and I appreciate them letting us know, albeit generally, what's going on.
My question: When the orders do finally go through, will the bitcoins deposied into our accounts be based on the price when I placed my order? Or based on the price when it finally goes through. This could be quite a significant difference.
MS
My question: When the orders do finally go through, will the bitcoins deposied into our accounts be based on the price when I placed my order? Or based on the price when it finally goes through. This could be quite a significant difference.
MS
March 21, 2013, 04:39:15 AM
Fees are high ONLY use deposit to Mtgox, DON'T use to bitcoin address....got ripped off big time for sending to an address.
March 21, 2013, 04:25:19 AM
Hello!
OrderID: 8ffca2c5-0734-428c-8cd6-b133f4030193
No money for 5 days
Support asked me Mt.Gox account three times but no funds transfered
I begin to suspect that Bitinstant is scam
OrderID: 8ffca2c5-0734-428c-8cd6-b133f4030193
No money for 5 days
Support asked me Mt.Gox account three times but no funds transfered
I begin to suspect that Bitinstant is scam
March 21, 2013, 03:46:50 AM
Hi everyone, quick update:
I'll personally be spending today running through any issues reported on this thread or by PM, with earlier posts handled first. If you have an issue and haven't reported it here then post now and it'll be dealt with.
I'll personally be spending today running through any issues reported on this thread or by PM, with earlier posts handled first. If you have an issue and haven't reported it here then post now and it'll be dealt with.
I hope you can do this. I'm waiting for 6 days without reply or any info on my money.
Failed order Id: cbc1bbaa-7619-4090-85f9-db68fe2b9d9d
March 21, 2013, 02:51:23 AM
Hi everyone, quick update:
I'll personally be spending today running through any issues reported on this thread or by PM, with earlier posts handled first. If you have an issue and haven't reported it here then post now and it'll be dealt with.
I'll personally be spending today running through any issues reported on this thread or by PM, with earlier posts handled first. If you have an issue and haven't reported it here then post now and it'll be dealt with.
March 21, 2013, 12:43:55 AM
I got the same email Earl Grey got. I hope the volume isn't too bad for the Mt Gox transactions.
March 20, 2013, 09:52:06 PM
I hope it doesn't take too long. Hopefully by tomorrow AM.
I'm waiting my money for 6 days already. No reply, no money.
March 20, 2013, 09:47:56 PM
I hope it doesn't take too long. Hopefully by tomorrow AM.
March 20, 2013, 09:18:46 PM
Got an Email from Bitinstant and sorted out the problem. it was on my end not theirs. great service though. goodluck to everyone.
Great, seems like they have a big backlog now though..
March 20, 2013, 09:18:02 PM
Got an Email from Bitinstant and sorted out the problem. it was on my end not theirs. great service though. goodluck to everyone.
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