I just did a cash deposit at Walmart and it went right through, no problems.
Haven't had a problem with cash yet.
Out of $504 I got $480. So that's a 4.76% fee.
Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 332. (Read 495998 times)
March 15, 2013, 12:03:10 AM
March 14, 2013, 10:16:35 PM
I was in touch with MtGox. They froze the account and said they had talked
to Bitinstant support and were awaiting a rescinding and resending of the funds
then....nothing happened. They tell me they are still waiting on Bitinstant and
I have gotten no more updates/info from support since "Rachel" went to
"talk to her CEO about fixing this issue"
I have another account I was using beforehand with a family member and have
made multiple transactions so nah I didn't type in "exchange" instead of a number.
I just wanted to use a new account instead of the family account and I got hosed.
Would love to run this like $5k on my desk through Bitinstant....love to. My wife has
tons of shopping and crap to do...but we both agreed that being unable to fix a
roughly $500 error is not an excercise in longtime trust.
to Bitinstant support and were awaiting a rescinding and resending of the funds
then....nothing happened. They tell me they are still waiting on Bitinstant and
I have gotten no more updates/info from support since "Rachel" went to
"talk to her CEO about fixing this issue"
I have another account I was using beforehand with a family member and have
made multiple transactions so nah I didn't type in "exchange" instead of a number.
I just wanted to use a new account instead of the family account and I got hosed.
Would love to run this like $5k on my desk through Bitinstant....love to. My wife has
tons of shopping and crap to do...but we both agreed that being unable to fix a
roughly $500 error is not an excercise in longtime trust.
March 14, 2013, 09:06:34 PM
Gareth ~ THANK YOU for the resolution but more than that, for you're quick response and genuine concern! BEST example for outstanding customer service! THANKS again! March 14, 2013, 08:40:20 PM
Hey, I have a customer issue which I've been in contact with the Bitinstant site for more than several times ~ (Reps; Seth & Rachel) I paid through zipzap 2 weeks ago and never recieved the bitcoin to my wallet. It was right after the site was back up and operational after the attack, however, it obviously wasn't very operational. I've been waiting patiently for them to show up, as instructed, but so far nothing and as of now I am seeking a refund. What do I need to do at this point? Ive given my full information several times and now I'm not getting a response or even a courtesy "we'll get back to you" from the Bitinstant customer service reps...
Hey All!
This thread is for customer issues, service announcements, ect. of BitInstant.
It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)
Thanks for all your continued business and support!
-Charlie and the team at BitInstant
Hey All!
This thread is for customer issues, service announcements, ect. of BitInstant.
It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)
Thanks for all your continued business and support!
-Charlie and the team at BitInstant
PM me your information again here or give me a support ticket number and i'll investigate for you.
Please check your email inbox, need to confirm a few things in order to fix this.
March 14, 2013, 08:36:07 PM
Hey, I have a customer issue which I've been in contact with the Bitinstant site for more than several times ~ (Reps; Seth & Rachel) I paid through zipzap 2 weeks ago and never recieved the bitcoin to my wallet. It was right after the site was back up and operational after the attack, however, it obviously wasn't very operational. I've been waiting patiently for them to show up, as instructed, but so far nothing and as of now I am seeking a refund. What do I need to do at this point? Ive given my full information several times and now I'm not getting a response or even a courtesy "we'll get back to you" from the Bitinstant customer service reps...
Hey All!
This thread is for customer issues, service announcements, ect. of BitInstant.
It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)
Thanks for all your continued business and support!
-Charlie and the team at BitInstant
Hey All!
This thread is for customer issues, service announcements, ect. of BitInstant.
It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)
Thanks for all your continued business and support!
-Charlie and the team at BitInstant
PM me your information again here or give me a support ticket number and i'll investigate for you.
Got your email, working on the issue.
March 14, 2013, 08:31:29 PM
Hey, I have a customer issue which I've been in contact with the Bitinstant site for more than several times ~ (Reps; Seth & Rachel) I paid through zipzap 2 weeks ago and never recieved the bitcoin to my wallet. It was right after the site was back up and operational after the attack, however, it obviously wasn't very operational. I've been waiting patiently for them to show up, as instructed, but so far nothing and as of now I am seeking a refund. What do I need to do at this point? Ive given my full information several times and now I'm not getting a response or even a courtesy "we'll get back to you" from the Bitinstant customer service reps...
Hey All!
This thread is for customer issues, service announcements, ect. of BitInstant.
It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)
Thanks for all your continued business and support!
-Charlie and the team at BitInstant
Hey All!
This thread is for customer issues, service announcements, ect. of BitInstant.
It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)
Thanks for all your continued business and support!
-Charlie and the team at BitInstant
PM me your information again here or give me a support ticket number and i'll investigate for you.
March 14, 2013, 07:31:50 PM
Hey, I have a customer issue which I've been in contact with the Bitinstant site for more than several times ~ (Reps; Seth & Rachel) I paid through zipzap 2 weeks ago and never recieved the bitcoin to my wallet. It was right after the site was back up and operational after the attack, however, it obviously wasn't very operational. I've been waiting patiently for them to show up, as instructed, but so far nothing and as of now I am seeking a refund. What do I need to do at this point? Ive given my full information several times and now I'm not getting a response or even a courtesy "we'll get back to you" from the Bitinstant customer service reps...
Hey All!
This thread is for customer issues, service announcements, ect. of BitInstant.
It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)
Thanks for all your continued business and support!
-Charlie and the team at BitInstant
Hey All!
This thread is for customer issues, service announcements, ect. of BitInstant.
It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)
Thanks for all your continued business and support!
-Charlie and the team at BitInstant
March 14, 2013, 05:57:12 PM
At least Gareth or Yankee are fixing your problems.
I still have no $$ after about a MONTH so I still call SCAM on Bitinstant
until I see otherwise.
OrderID fd66a7e3-ce45-4d0f-b20b-ccaeb23dea58
QuoteID 6f0f2f9c-43e3-427d-a363-39b01031971b
Bitinstant "somehow" turned my account # at MtGox
to "exchange". This happened on Feb 21 2013 17:55
Over 30 emails and STILL no $$.
Have been missing $480.05 since.
I still have no $$ after about a MONTH so I still call SCAM on Bitinstant
until I see otherwise.
OrderID fd66a7e3-ce45-4d0f-b20b-ccaeb23dea58
QuoteID 6f0f2f9c-43e3-427d-a363-39b01031971b
Bitinstant "somehow" turned my account # at MtGox
to "exchange". This happened on Feb 21 2013 17:55
Over 30 emails and STILL no $$.
Have been missing $480.05 since.
We do not scam people.
I do not want this to come across as blaming you, but most likely this was a mistake on your end - there's no way your order alone could have suffered this kind of bug while 1000s of others do not.
The last I heard, your order did in fact execute because there is a valid user with the username "exchange" at gox - once funds are sent to a gox account the only thing we can do from our end is to ask gox to redirect the funds, which has been done.
If you are unhappy with how long this is taking, please get in touch with mtgox support by email and CC our support team ([email protected]) and myself ([email protected]).
March 14, 2013, 05:53:03 PM
Gareth can you also check into mine? on March 5th i put through a bitcoin to bitaddress transfer and still has not been completed. Ive had a few emails from bitinstant but they all seem like computerized responses. Rachel was looking into it for me but i am not longer receiving responses. Hate feeling like i am out my money and my purchase window to use them is running out...
Email:[email protected]
Name: Brian Molzof
Order ID: 45d0dab8-30fc-44e2-901c-0ac09821689f
Email:[email protected]
Name: Brian Molzof
Order ID: 45d0dab8-30fc-44e2-901c-0ac09821689f
I am currently dealing with Brian's issue on skype (username garethnelsonuk) and encourage anyone else with outstanding issues to get in touch the same way.
March 14, 2013, 03:59:56 PM
At least Gareth or Yankee are fixing your problems.
I still have no $$ after about a MONTH so I still call SCAM on Bitinstant
until I see otherwise.
OrderID fd66a7e3-ce45-4d0f-b20b-ccaeb23dea58
QuoteID 6f0f2f9c-43e3-427d-a363-39b01031971b
Bitinstant "somehow" turned my account # at MtGox
to "exchange". This happened on Feb 21 2013 17:55
Over 30 emails and STILL no $$.
Have been missing $480.05 since.
I still have no $$ after about a MONTH so I still call SCAM on Bitinstant
until I see otherwise.
OrderID fd66a7e3-ce45-4d0f-b20b-ccaeb23dea58
QuoteID 6f0f2f9c-43e3-427d-a363-39b01031971b
Bitinstant "somehow" turned my account # at MtGox
to "exchange". This happened on Feb 21 2013 17:55
Over 30 emails and STILL no $$.
Have been missing $480.05 since.
March 14, 2013, 01:49:18 PM
Hi, Gareth,
I still wait transfer.
https://www.bitinstant.com/order_status/34c2c2fa-bf45-4f8b-921c-2e2f81e99a98
I still wait transfer.
https://www.bitinstant.com/order_status/34c2c2fa-bf45-4f8b-921c-2e2f81e99a98
March 13, 2013, 03:31:55 PM
Gareth,
I hate to be "that guy" who keeps spamming every possible person on Bitinstant, but I really need a resolution. My order ID is ce191eae-4f8c-4ffa-9230-4872bfbe6193
I already opened a ticket (SVV-CEBLW-056) but have not received an update despite being told my order would be manually processed yesterday. I had requested to have the coins sent to my bitstamp account but if there is a another preferred method please let me know. I have a time-sensitive business transaction to conduct so the sooner the better.
I'm not sure how often you check this thread so I also sent you a PM and email.
Thanks,
Justin Varner
I hate to be "that guy" who keeps spamming every possible person on Bitinstant, but I really need a resolution. My order ID is ce191eae-4f8c-4ffa-9230-4872bfbe6193
I already opened a ticket (SVV-CEBLW-056) but have not received an update despite being told my order would be manually processed yesterday. I had requested to have the coins sent to my bitstamp account but if there is a another preferred method please let me know. I have a time-sensitive business transaction to conduct so the sooner the better.
I'm not sure how often you check this thread so I also sent you a PM and email.
Thanks,
Justin Varner
I got your PM and have raised the issue with our support - please get in touch again if it's not dealt with soon.
March 13, 2013, 03:09:05 PM
Ok the bitstamp order I sent on monday was processed today after bitstamp support contacted bitinstant support.
March 13, 2013, 10:30:15 AM
Gareth,
I hate to be "that guy" who keeps spamming every possible person on Bitinstant, but I really need a resolution. My order ID is ce191eae-4f8c-4ffa-9230-4872bfbe6193
I already opened a ticket (SVV-CEBLW-056) but have not received an update despite being told my order would be manually processed yesterday. I had requested to have the coins sent to my bitstamp account but if there is a another preferred method please let me know. I have a time-sensitive business transaction to conduct so the sooner the better.
I'm not sure how often you check this thread so I also sent you a PM and email.
Thanks,
Justin Varner
I hate to be "that guy" who keeps spamming every possible person on Bitinstant, but I really need a resolution. My order ID is ce191eae-4f8c-4ffa-9230-4872bfbe6193
I already opened a ticket (SVV-CEBLW-056) but have not received an update despite being told my order would be manually processed yesterday. I had requested to have the coins sent to my bitstamp account but if there is a another preferred method please let me know. I have a time-sensitive business transaction to conduct so the sooner the better.
I'm not sure how often you check this thread so I also sent you a PM and email.
Thanks,
Justin Varner
March 13, 2013, 10:14:04 AM
Has anyone had success recently transferring cash deposit to Mtgox? Does my mt gox account have to be verified to send there to buy btc at market?
I did a Moneygram and Mt.Gox transfer on Sunday night and it went right thru in under an hour. I will say that I used my Mt.Gox username and not my account number when I did the transfer. Don't know if that makes any difference but that is what worked for me.
March 13, 2013, 09:02:10 AM
ey why cant we deposit to btc-e anymore and if i do cash deposit to an exchange in a couple hours, should i expect issues or delays?
March 13, 2013, 07:23:29 AM
Has anyone had success recently transferring cash deposit to Mtgox? Does my mt gox account have to be verified to send there to buy btc at market?
March 13, 2013, 12:46:19 AM
I havent had to wait as long as some other have but last night I placed an order to my bitstamp account. apparently the bitinstant bitstamp account has run low on funds. I received an email from rachael earlier this morning (CST) just a general sorry we're on it but no indication of how long it might take.
Am I waiting on a bank transfer that might take several days?
Am I waiting on a bank transfer that might take several days?
I am on the same boat as you are. Placed a deposit this morning and I get some error message on the bottom of the confirmation
email. After sending a email to support they did confirm low funds..Waited all day and NADA! Which made me to believe a wire transferred had to be made. Does this mean my funds won't be available for a couple days? A COUPLE DAYS!!??!?
Bitinstant - My info is below please look into this and advise when my funds will be available. I am really disappointed on the level of customer service today. Usually when there is a problem Rachel is the first response and it gets done. In case it didn't another person would respond in a quick manner. Today, just one email and after kept in the dark which furthered my frustration but that's passed and hey! shit happens.
order ID: e2c2aead-172e-4ee9-a456-68ecefdae029
EventID: de461d65-f28a-43a7-9e92-b8552ce0afab
DestExchange: bitstamp
March 12, 2013, 10:30:16 PM
I havent had to wait as long as some other have but last night I placed an order to my bitstamp account. apparently the bitinstant bitstamp account has run low on funds. I received an email from rachael earlier this morning (CST) just a general sorry we're on it but no indication of how long it might take.
Am I waiting on a bank transfer that might take several days?
Am I waiting on a bank transfer that might take several days?
March 12, 2013, 08:36:51 PM
After 2 messages to BitInstant tech support through their site, 2 posts here on this thread and 1 message to BitInstant's account on Reddit they have finally sent me the rest of what was owed and reimbursed my fees.
There was a fee taken out from their reimbursement which I assume was taken out by VirWox because BI's PayPal transfers go through Virwox and I know Virwox charges something like 1% + 1% + $1 - It doesn't look like they took this charge into account when sending me my reimbursement but I've only lost out on $1 and some change probably which I think I can live with...
There was a fee taken out from their reimbursement which I assume was taken out by VirWox because BI's PayPal transfers go through Virwox and I know Virwox charges something like 1% + 1% + $1 - It doesn't look like they took this charge into account when sending me my reimbursement but I've only lost out on $1 and some change probably which I think I can live with...
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