Official Newbie BitInstant Support Thread (Active Customer Support) - page 362.

kikotoby

newbie

Activity: 22

Merit: 0

Quote from: dusty85 on February 13, 2013, 06:59:35 PM

Just got home from work and still nothing. Filed with the BBB as promised. Its a shame this company could not provide an ounce of customer service. You have $320.00 of mine. Finish the transaction or at least let me know when there will be a solution.

Hey man did you ever get any results from them ? Did you ever get your BTC. I just lost 200 to these people.. I am very mad..They say that they have pushed them through and nothing happened..

HelloPeeps

newbie

Activity: 5

Merit: 0

Your order status

Loading
Order receipt

Quote ID   f84c482f-8580-49f0-a4df-386ac4e75d5c
Event ID   7ecdf82d-1515-41e4-8659-e2d83139387a
Fees (inclusive)   3.99%%
Amount you paid   $325.0 USD
Amount you will receive   $312.0325 USD
Destination exchange   Bitcoin Address
Destination account
Order event log

Timestamp     Event ID     Event type
Wed Feb 13 20:19:24 2013   7ecdf82d-1515-41e4-8659-e2d83139387a     Quote for new transaction
Wed Feb 13 23:11:26 2013   a8b77e90-7497-4cf1-b44e-95f3498fbd49     New Order
Wed Feb 13 23:10:56 2013   fd648cfd-16ba-4cf1-88e1-46254eae5e5e     Order execution failed!

Back again with another failed transaction and failed customer service. Please get this company together. I am now searching for another alternative.

dusty85

newbie

Activity: 10

Merit: 0

Just got home from work and still nothing. Filed with the BBB as promised. Its a shame this company could not provide an ounce of customer service. You have $320.00 of mine. Finish the transaction or at least let me know when there will be a solution.

Update: Received Bitcoins. Just be patient if you did not get your Bitcoins. One way or another Charlie will take care of you.

Rawted

hero member

Activity: 742

Merit: 500

Going on 10 days no response for me. Definitely the last time i'll be using this service.

ThaddeusB

member

Activity: 84

Merit: 10

Hmmm, Is BitInstant staff on vacation? Looks like there have been no replies here for a few days (highly unusual) and also no refilling of reserves (also highly unusual).

btcinsider

newbie

Activity: 1

Merit: 0

Was told that this is the place to go for BitInstant Support - Order ID: f27847a2-a123-4c9e-becd-08a408f07d32 was placed very early this morning, we were told this issue is being worked, but haven't received any real confirmation, and are getting concerned as it's been almost 8 hours now, when normally transactions are completed in 10 minutes. Thanks in advance..

shaq0347

newbie

Activity: 2

Merit: 0

i got coins sent to my email through coinapult and when i click on the retrieval like it says i have 0 bitcoins when i should have 9.5. Can any one help me.

nioc

legendary

Activity: 1624

Merit: 1008

Yesterday I tried my first bitcoin transaction. I sent cash via moneygram/zipzap to my own wallet. I received nothing and it said it failed. I tried contacting thru Live support and all that did was notify me that I would receive a response via email.

I checked the BitInstant again today and see that I MAY have made an error in sending money directly to my wallet. The site is not very clear for first time users. I tried Live Chat again and again there is no Live Chat. It sent my message along and I will (?) get a response via email. I do not have an order number as I was not informed to save it. Again not user friendly for first time users.

Please help, Thank you.

kikotoby

newbie

Activity: 22

Merit: 0

Quote from: Yankee (BitInstant) on November 28, 2012, 11:58:52 PM

(Reserved)

I am getting fed up with this.I bought 200 $ worth of BTC and have been robbed.I know how to use this system.I purchased the BTC through moneygram and zipzap and have never used any other way so i know this is not some newb mistake..No confirmation and NOOO BTC..!!!I waited a few days and now im shit out of luck. Huh

I am not rich so i need my coins.I can even get ahold of anyone in support.I have PM.,ed people on these forums and to no avail! Thanks bitinstant ..(SARCASM.) Cry

ps this really sucks i thought you guys where pros..I really liked it before this happened .

kikotoby

newbie

Activity: 22

Merit: 0

Quote from: Yankee (BitInstant) on November 28, 2012, 11:58:40 PM

Hey All!

This thread is for customer issues, service announcements, ect. of BitInstant.

It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)

Thanks for all your continued business and support!

-Charlie and the team at BitInstant

Hello i have a problem... I ordered 200$ worth of BTC i have been using them for the last couple of months..I paid from "moneygram to zip zap and i have received nothing.. I am getting a little angry because i know this is not my fault.I have gone through this process more than a few times so i know how to do it.. please all i want are my coins..Thanks ps i have account # reciepts.. also.

tyguy835

newbie

Activity: 4

Merit: 0

I did a bitcoin to email transfer with bitinstant and then through moneygram and zip zap. I now have an "order execution failed" as the last entry in the order history. It says it should take an hour and its been 14 hours and I still have no email for the bitcoins. Someone please help I needed those bitcoins yesterday. My quote id is ff5053849e04416f972fc24d137c7c2d

dusty85

newbie

Activity: 10

Merit: 0

4 days still nothing merchant order id b99c8fb2-d807-4bc7-949f-b44d1a0bf18f Bitinstant has been aware since Saturday that my payment has gone through and still nothing. I am starting to get highly irritated. There is nothing instant about their service or support. One big joke. If I dont have the link to coinapult by the time i am home from work today i will be reporting this to the BBB.

Update: Received Bitcoins. Just be patient if you did not get your Bitcoins. One way or another Charlie will take care of you.

efx

sr. member

Activity: 378

Merit: 250

Everyone should keep in mind that the various services bitinstant (and you) use are all often highly variable. The name 'bitinstant' is just a catchy URL/business name. Don't expect instant results...ymmv, especially depending on which of their supported services you decide to utilize.

silverstax

newbie

Activity: 2

Merit: 0

Hi, I'm a bit new to this, so forgive me if I'm a bit too "nooblike". I made my first purchase of bitcoins a few days ago through Moneygram/Zip zap. I got my coins within a few minutes. Today I decided to make another purchase. I got an email from zip zap saying that my payment was sucessfully processed, and an order update email from support@bitinstant showing the amount as sent. This was around 3:30pm today, and as of 11:04pm (easten) my bitcoins still have not been deposited into my account. Since this is only my second time making a deposit I'm really not sure what a reasonable time is that I should wait before seeking assistance. Any help you could provide would be greatly appreciated. I'm sure you'll need some information from me in order to be able to help. I'm not sure what, but I have all the documentaion for the order when you need it.

mitchell1202

newbie

Activity: 17

Merit: 0

Order received, grant it, it was .5 BTC less than I was quoted, but at least I got them.
Ill be using bitinstant in the future.

My advice would be to be very careful and don't expect instant results.

lychec

newbie

Activity: 11

Merit: 0

Hello Yankee,

I am having an issue with dwolla verification again. Can you please process?

Order ID   c71d5965-6689-4d5b-8e05-bcb681f1f1ea
Quote ID   98c4d375-e652-4278-8bbb-105e866ef44b
Event ID   34b0e2dc-c2e2-48dd-83b4-f76cee15ba43

Thank you

Seana630

newbie

Activity: 6

Merit: 0

OrderID: e975ec01-0e3c-44cf-9390-4c6a7a557750
EventID: 87c090fa-f98e-4f39-9fa2-52dd105848a9
please help didnt go threw

lordinfamous666

newbie

Activity: 3

Merit: 0

still nothing... can you PLEASE check my order status???

5a8ac24a-2905-4bcb-b580-98290fe575dc

dusty85

newbie

Activity: 10

Merit: 0

My payment went through with zip zap almost 3 days ago. My merchant order id b99c8fb2-d807-4bc7-949f-b44d1a0bf18f. I never received my email from bitinstant with the coinapult link. Any help would be appreciated.

Update: Received Bitcoins. Just be patient if you did not get your Bitcoins. One way or another Charlie will take care of you.

lalalala

newbie

Activity: 1

Merit: 0

OrderID: 224a39ac-9f1d-4c88-a0a3-9b1e084a0a77

I made a money gram transfer to BitInstant via ZipZap at CVS yesterday. Then received an email from BitInstant with a link to redeem my BTC via Coinapult. When I click the link, the Coinapult page says “You have: 0 BTC.”

I emailed support yesterday and Rachel responded saying that I would receive an email with a new link yesterday. I still haven't received an email with a new link and need to access the BTC asap.

Can you help? Thanks!

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 362. (Read 495998 times)