Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 363. (Read 496035 times)
February 12, 2013, 06:18:47 AM
customer service is amazing, thanks!
February 12, 2013, 05:02:32 AM
Hello, purchased bitcoins hours ago to a btc address and got this message:
Tue Feb 12 01:37:34 2013 91cff89b-7fa1-48e0-9fb1-0c4bfba68c6b Order execution failed!
Tue Feb 12 01:41:53 2013 a95c3268-9034-4036-9432-d20ba02288a8 Order executed - funds deposited at remote exchange
OrderID: eb7769c4-3bf7-43ca-839d-19c8da776e84
No coins have appeared in wallet address or on blockchain, and no coupon has been sent to my email.
I would be very grateful if this could be resolved asap, thanks for your time.
Tue Feb 12 01:37:34 2013 91cff89b-7fa1-48e0-9fb1-0c4bfba68c6b Order execution failed!
Tue Feb 12 01:41:53 2013 a95c3268-9034-4036-9432-d20ba02288a8 Order executed - funds deposited at remote exchange
OrderID: eb7769c4-3bf7-43ca-839d-19c8da776e84
No coins have appeared in wallet address or on blockchain, and no coupon has been sent to my email.
I would be very grateful if this could be resolved asap, thanks for your time.
February 12, 2013, 02:48:51 AM
Hello please help me setting up bitcoin on my windows PC.
Thank you.
Thank you.
Wrong thread. This is for BitInstant, not general newbie help.
February 12, 2013, 02:46:29 AM
i made a 200$ money order from walmart 5 days ago though bitinstant and zip zap and i never recieved an email for confirmation. ive dont this plenty of times threw bitinstant and its walways worked...not to mention i emailed zip zap and told them i have all the proof i need of my payment and they havent gotten back to me. someone please help me out 
February 12, 2013, 12:06:11 AM
Had high hopes for bitinstant 
Placed order more than 24 hrs ago, received email from Rachel saying that she had contacted Coinapult and I should get an e-mail from them later on in the day. I have no idea why my order didn't go through as planned, I did everything they said, and I'm still having problems.
Here is my order ID number:
66f05896-8efd-4412-a29e-f80faf4213a2
I hope this clears up tomorrow.
EDIT: Still haven't received anything from Coinapult.
Placed order more than 24 hrs ago, received email from Rachel saying that she had contacted Coinapult and I should get an e-mail from them later on in the day. I have no idea why my order didn't go through as planned, I did everything they said, and I'm still having problems.
Here is my order ID number:
66f05896-8efd-4412-a29e-f80faf4213a2
I hope this clears up tomorrow.
EDIT: Still haven't received anything from Coinapult.
February 11, 2013, 11:53:55 PM
Hello please help me setting up bitcoin on my windows PC.
Thank you.
Thank you.
February 11, 2013, 09:41:56 PM
Hey was hoping someone could help with my order, coinapult says order has been updated and has url to redeem but 0btc shows up, happened the other day and was resolved quickly, was hoping someone could do that for me again. thank you guys.
order id: 4b957a89-e204-45c9-868f-834130493e20
order id: 4b957a89-e204-45c9-868f-834130493e20
February 11, 2013, 09:06:47 PM
OrderID: 466612d3-fc9a-4c67-92a0-0d09428e8109
Can someone take a look?
Can someone take a look?
February 11, 2013, 08:43:01 PM
does anyone know what "processed" means? sounds nice but I still don't have coins
Maybe I am missing something, but I just don't get it. It seems to make sense to you all though... BitInstant's payment system messes up (or something) and the payment is never is "processed". THEN we bring it to their attention that there is a problem and they confirm and also confirm that you indeed did pay. So now they KNOW you paid and yet you have to wait 24 hours longer from a site that promises a 1 hour of less pay time even though they are fully aware that you have paid..
Maybe I am missing something, but that does not make sense.
Maybe I am missing something, but I just don't get it. It seems to make sense to you all though... BitInstant's payment system messes up (or something) and the payment is never is "processed". THEN we bring it to their attention that there is a problem and they confirm and also confirm that you indeed did pay. So now they KNOW you paid and yet you have to wait 24 hours longer from a site that promises a 1 hour of less pay time even though they are fully aware that you have paid..
Maybe I am missing something, but that does not make sense.
February 11, 2013, 07:30:43 PM
Order ID cce9c21c-25fe-4193-81ad-5cf1ca818e62
Quote ID 70b6bff1-96d1-440c-b33d-fe5bc44d1da7
Event ID fbb92206-a0f0-42c0-bc4d-6b7bcdaf74c6
please, check this...
APIResponse: {"error": {"amount": ["You have only $56.78 available. Check your account balance for details."]}}
Quote ID 70b6bff1-96d1-440c-b33d-fe5bc44d1da7
Event ID fbb92206-a0f0-42c0-bc4d-6b7bcdaf74c6
please, check this...
APIResponse: {"error": {"amount": ["You have only $56.78 available. Check your account balance for details."]}}
February 11, 2013, 05:29:38 PM
Just received an email from Rachel saying she contacted Coinapult and I should be getting an email from them later today.
Let us hope.
Let us hope.
February 11, 2013, 04:19:20 PM
Got my coins. Thanks Charlie. Sorry we had to fuck with each-other first.
I think you need to reevaluate your consumer relations. Best of luck.
I think you need to reevaluate your consumer relations. Best of luck.
If you were a customer support rep, would you prefer to right away assist person 1 who has waited 4 days and is asking nicely? Or person 2 who has waited 4 days is saying fuck you (insert shit talk about their company) give me my money! LOL forgive me maybe my logic is flawed
February 11, 2013, 03:41:46 PM
Hey All,
Most people here PM'd me and I resolved them over PM the past few days.
Ill respond below as well
https://coinapult.com/[email protected]&secret=160mdm8gqo
Yup, we've been speaking privately. Let me know if theres anything else you need.
Already processed
Whats your Order ID or ZipZap Account #? Im trying to help but I dont have your info
ZipZap Account # ?
This was processed on Sunday
This was processed, if not, please PM me!
This was processed!
Did you pay this?
I see this was processed!
Hey, this was already processed as we see below
Already processed!
No worries, ZipZap Account # ?
I see this was processed!
All processing now!
Thanks
Most people here PM'd me and I resolved them over PM the past few days.
Ill respond below as well
Hello, yesterday I went to albertsons and paid for some bitcoin and got a confirmation of payment and an email from coinapult to redeem my coins but the url from coinapult says I have 0 bitcoins available? I see others have had this problem and they all say support has been helpful in resolving the issue though a bit slow on replys, please help. my order id is a4fba890-c773-478f-989a-8cf703a157f4 thank you!
https://coinapult.com/[email protected]&secret=160mdm8gqo
There's a lot to process it seems like.
I was waiting for a week for my first order to process and now a couple days with charlie and the support team for my second order. Give em some time and they'll get back to you.
Don't expect to get it right away on the weekends or within 24 hrs!. My experience and others I know here will say that the weekends are a little slower.. as they've processed all but one failed orders for us mon-fri. Good luck to everyone
I was waiting for a week for my first order to process and now a couple days with charlie and the support team for my second order. Give em some time and they'll get back to you.
Don't expect to get it right away on the weekends or within 24 hrs!. My experience and others I know here will say that the weekends are a little slower.. as they've processed all but one failed orders for us mon-fri. Good luck to everyone
Yup, we've been speaking privately. Let me know if theres anything else you need.
Hey Yankee. Can you process my order? I deposited using Walmart to bitcoin to email and I still haven't gotten the email from Coinapult. Thanks.
Order id: c80bb497-f94d-403a-8ba3-69bff7f18108
Zip zap account: 418722138
Order id: c80bb497-f94d-403a-8ba3-69bff7f18108
Zip zap account: 418722138
Already processed
I think if I can get this handled today I might continue to use bitinstant. But the last 3 times. Have had issues that take a couple days to get resolved. They do ultimately get resolved but not quite the timeframe most of us are looking for. At this point i think I would rather have a refund of my $503.95. Got confirmation from zip zap 30 sec. after payment. Have not received one email from bitinstant to confirm payment. NOT ONE!
SMH :/
SMH :/
Whats your Order ID or ZipZap Account #? Im trying to help but I dont have your info
Paid cash through zipzap and received email from zipzap but not from bitinstant yet and its been about 4 hours now... Lost the order id too any help??
any help?? ZipZap Account # ?
I paid for Bitcoins to e-mail a few hours ago now. Still nothing. I use Bitinstant to get my coins QUICKLY. The past 2 times I haven't gotten my coins in "under an hour" like the website states. I contacted customer support and no response, of course just like the last time this happened. I could really use some help here as I have an extremely important purchase to make.
Quote ID: a2c51c9c-bf80-4229-8e48-1eca76520eb4
Event ID: ceb3f109-8664-4237-acfc-96cc9eaa910f
Someone please figure this out for me. I CANNOT have my money tied up for days again like the last time. Thank you.
Quote ID: a2c51c9c-bf80-4229-8e48-1eca76520eb4
Event ID: ceb3f109-8664-4237-acfc-96cc9eaa910f
Someone please figure this out for me. I CANNOT have my money tied up for days again like the last time. Thank you.
This was processed on Sunday
PLEASE RESPOND TO ME BITINSTANT SUPPORT
for over a month now i have had 1000$ in transfers not processed. You claim no one have ever been done wrong and i agree you guys run a tight ship but as of this point i have been terribly wronged and i need to be worked with to have a solution.
I WOULD NEVER BAD MOUTH YOUR OPERATIONS BUT IT SEEMS THAT IS THE ONLY WAY YOU RESPOND.
Yankee please send me a pm or an email [email protected].
(i have sent you emails and pms)
I have given up so many times on getting my btc and its a shame because i do believe you guys are genuine nice people i just have gotten screwed over so honestly.
I really do not mean to be rude im only trying to get attention and support please respond.
for over a month now i have had 1000$ in transfers not processed. You claim no one have ever been done wrong and i agree you guys run a tight ship but as of this point i have been terribly wronged and i need to be worked with to have a solution.
I WOULD NEVER BAD MOUTH YOUR OPERATIONS BUT IT SEEMS THAT IS THE ONLY WAY YOU RESPOND.
Yankee please send me a pm or an email [email protected].
(i have sent you emails and pms)
I have given up so many times on getting my btc and its a shame because i do believe you guys are genuine nice people i just have gotten screwed over so honestly.
I really do not mean to be rude im only trying to get attention and support please respond.
This was processed, if not, please PM me!
Hey Yankee,
I emailed BitInstant a few days ago about having funds sent to a wrong mtgox account # and got a reply from Rachel. I was able to contact Mt. Gox to freeze the funds in the wrong account, and they now ask that you guys contact them for further action, but I haven't heard from Rachel or anyone since then. If you could follow up on those emails asap that would be great.
OrderID: da0fef22-a1c1-4fa7-978b-328e5a4adf46
EventID: 52f0424b-d8f2-4306-b6ab-9c842b8f7b6a
DestAccount:
QuoteID: 357e2141-896c-4290-b858-fbdbcff79e0b
User: SYSTEM
DestExchange: mtgox
I emailed BitInstant a few days ago about having funds sent to a wrong mtgox account # and got a reply from Rachel. I was able to contact Mt. Gox to freeze the funds in the wrong account, and they now ask that you guys contact them for further action, but I haven't heard from Rachel or anyone since then. If you could follow up on those emails asap that would be great.
OrderID: da0fef22-a1c1-4fa7-978b-328e5a4adf46
EventID: 52f0424b-d8f2-4306-b6ab-9c842b8f7b6a
DestAccount:
QuoteID: 357e2141-896c-4290-b858-fbdbcff79e0b
User: SYSTEM
DestExchange: mtgox
This was processed!
Used your service for the first time last week - loved it. Went to use it again a few nights ago and it errored out (after filling in all info and doing the human captcha) and said something along the lines of 'There was an identity error in generating your payment slip. Please contact [email protected] to resolve'. Was attempting a moneygram->bitcoin to email (also tried to moneygram->btc-e.com account). Emailed support several days ago, and again yesterday. Below is one of the order ids. Thanks for any help.
Quote ID 0f4263de-182b-4ca5-a64d-7703cd7415c4
Event ID 75dd9001-699e-4f52-a666-6ad0c770e7f7
Quote ID 0f4263de-182b-4ca5-a64d-7703cd7415c4
Event ID 75dd9001-699e-4f52-a666-6ad0c770e7f7
Did you pay this?
Hey, I accidentally put paypal instead of btc address last time i used this service, i emailed support with my order number and was told they would send the address the appropriate ammount, that was about a month ago, if you could help me out i would greatly appreciate it! Thanks!
Account:575777628
Account:575777628
I see this was processed!
CHARLIE YOU FUCKED ME OVER.
YOU INTENTIONALLY DECEIVED ME AND WASTED MY TIME.
YOU STOLE MY FUCKING COINS.
BITINSTANT IS A FUCKING SCAM.
YOU INTENTIONALLY DECEIVED ME AND WASTED MY TIME.
YOU STOLE MY FUCKING COINS.
BITINSTANT IS A FUCKING SCAM.
Hey, this was already processed as we see below
Sir can you help me with this?
Order ID 9185d022-dca4-4d6a-a153-7cc6aa6d4079
$500 to transfer from my Dwolla to my MtGox account.
It left my Dwolla account immediately but failed verification.
Thanks!
Order ID 9185d022-dca4-4d6a-a153-7cc6aa6d4079
$500 to transfer from my Dwolla to my MtGox account.
It left my Dwolla account immediately but failed verification.
Thanks!
Already processed!
Hi all,
Not really a Bitinstant noob as I used it a lot back when bank deposits were available. Heard so many nightmares about the red phone...
Well I made a cash deposit at CVS, gave the identical information on the zipzap pdf, and the guy on the phone confirmed it as bill payment towards zip zap. That was 12 hours ago, and there as since been no blockchain activity on the address I posted, there has also been no confirmation email sent.
Is it possibly slower because it was sunday? When I used to use bank transfers, I would get a confirmation email instantly and then coins would show up about an hour later.
I have the moneygram receipt from cvs as well as the original payment slip pdf. What information do I need to provide to check the status of my order?
Many thanks.
Not really a Bitinstant noob as I used it a lot back when bank deposits were available. Heard so many nightmares about the red phone...
Well I made a cash deposit at CVS, gave the identical information on the zipzap pdf, and the guy on the phone confirmed it as bill payment towards zip zap. That was 12 hours ago, and there as since been no blockchain activity on the address I posted, there has also been no confirmation email sent.
Is it possibly slower because it was sunday? When I used to use bank transfers, I would get a confirmation email instantly and then coins would show up about an hour later.
I have the moneygram receipt from cvs as well as the original payment slip pdf. What information do I need to provide to check the status of my order?
Many thanks.
No worries, ZipZap Account # ?
I paid for over 300 dollars worth of coins yesterday at 3pm EST via moneygram, got a confirmation from zipzap that bitinstant was notified of payment.. no confirmation from bitinstant, no returned phone call from support email, no live chat available, cannot get a hold of anyone via the "emergency contact number". It is now 9:42am on Monday EST time and still no live chat available... Look like if something goes wrong when ordering on a weekend this company will not support you.
Account #
874179013
Amount (USD)
$314.95
Account #
874179013
Amount (USD)
$314.95
I see this was processed!
Hey Charlie PM for whatever reason wont let me reply to you question so ill post it here.
"The whole $500 went through. So at 1.99% it was $9.95 in fees.
I also have 3 failed transactions that need to be kicked if possible.
Quote ID 9c4e8d94-e157-4bb5-b61e-4f9bf29aa1f2
Event ID f25df771-1ece-467b-8a79-facda2662a21
Quote ID 3765a0ad-4a7e-4916-923b-0de9b60b22cb
Event ID 24a38f44-4735-440a-83c6-a72d5a453d67
Quote ID c06f0c38-f808-411a-9aee-e295e5d96336
Event ID 824675df-8be2-420d-ada4-92e7c2ea1197"
Thanks again man!
"The whole $500 went through. So at 1.99% it was $9.95 in fees.
I also have 3 failed transactions that need to be kicked if possible.
Quote ID 9c4e8d94-e157-4bb5-b61e-4f9bf29aa1f2
Event ID f25df771-1ece-467b-8a79-facda2662a21
Quote ID 3765a0ad-4a7e-4916-923b-0de9b60b22cb
Event ID 24a38f44-4735-440a-83c6-a72d5a453d67
Quote ID c06f0c38-f808-411a-9aee-e295e5d96336
Event ID 824675df-8be2-420d-ada4-92e7c2ea1197"
Thanks again man!
All processing now!
Thanks
February 11, 2013, 03:07:46 PM
Hey super noob, just purchased BTC for the first time and seemed to go through really well except my coins haven't showed up in my wallet yet. I put my wallet address into the Coinapult address bar and it said funds sent and gave transaction ID. but wallet still shows a balance of 0 after 4 hours. I only downloaded the wallet a few days ago. I'm just wondering how long I should wait before I need to worry that something went wrong or if there is another step I need to perform to get the coins to my wallet? Any help would be appreciated, thanks!
Juls
Juls
February 11, 2013, 12:53:44 PM
take a look outside, bitcoins are taking over tHe univers
February 11, 2013, 12:20:59 PM
Got my coins. Thanks Charlie. Sorry we had to fuck with each-other first.
I think you need to reevaluate your consumer relations. Best of luck.
I think you need to reevaluate your consumer relations. Best of luck.
February 11, 2013, 11:25:30 AM
Hey Charlie PM for whatever reason wont let me reply to you question so ill post it here.
"The whole $500 went through. So at 1.99% it was $9.95 in fees.
I also have 3 failed transactions that need to be kicked if possible.
Quote ID 9c4e8d94-e157-4bb5-b61e-4f9bf29aa1f2
Event ID f25df771-1ece-467b-8a79-facda2662a21
Quote ID 3765a0ad-4a7e-4916-923b-0de9b60b22cb
Event ID 24a38f44-4735-440a-83c6-a72d5a453d67
Quote ID c06f0c38-f808-411a-9aee-e295e5d96336
Event ID 824675df-8be2-420d-ada4-92e7c2ea1197"
Thanks again man!
"The whole $500 went through. So at 1.99% it was $9.95 in fees.
I also have 3 failed transactions that need to be kicked if possible.
Quote ID 9c4e8d94-e157-4bb5-b61e-4f9bf29aa1f2
Event ID f25df771-1ece-467b-8a79-facda2662a21
Quote ID 3765a0ad-4a7e-4916-923b-0de9b60b22cb
Event ID 24a38f44-4735-440a-83c6-a72d5a453d67
Quote ID c06f0c38-f808-411a-9aee-e295e5d96336
Event ID 824675df-8be2-420d-ada4-92e7c2ea1197"
Thanks again man!
February 11, 2013, 09:44:58 AM
I paid for over 300 dollars worth of coins yesterday at 3pm EST via moneygram, got a confirmation from zipzap that bitinstant was notified of payment.. no confirmation from bitinstant, no returned phone call from support email, no live chat available, cannot get a hold of anyone via the "emergency contact number". It is now 9:42am on Monday EST time and still no live chat available... Look like if something goes wrong when ordering on a weekend this company will not support you.
Account #
874179013
Amount (USD)
$314.95
Account #
874179013
Amount (USD)
$314.95
February 11, 2013, 05:42:39 AM
Hi all,
Not really a Bitinstant noob as I used it a lot back when bank deposits were available. Heard so many nightmares about the red phone...
Well I made a cash deposit at CVS, gave the identical information on the zipzap pdf, and the guy on the phone confirmed it as bill payment towards zip zap. That was 12 hours ago, and there as since been no blockchain activity on the address I posted, there has also been no confirmation email sent.
Is it possibly slower because it was sunday? When I used to use bank transfers, I would get a confirmation email instantly and then coins would show up about an hour later.
I have the moneygram receipt from cvs as well as the original payment slip pdf. What information do I need to provide to check the status of my order?
Many thanks.
Not really a Bitinstant noob as I used it a lot back when bank deposits were available. Heard so many nightmares about the red phone...
Well I made a cash deposit at CVS, gave the identical information on the zipzap pdf, and the guy on the phone confirmed it as bill payment towards zip zap. That was 12 hours ago, and there as since been no blockchain activity on the address I posted, there has also been no confirmation email sent.
Is it possibly slower because it was sunday? When I used to use bank transfers, I would get a confirmation email instantly and then coins would show up about an hour later.
I have the moneygram receipt from cvs as well as the original payment slip pdf. What information do I need to provide to check the status of my order?
Many thanks.
February 11, 2013, 03:59:32 AM
Please look into my Order.
OrderID: e2056166-41a3-4c0e-b121-fecdfaf984e4
EventID: a72d8af4-298b-442a-a672-62913b3c2e5c
Thank you.
OrderID: e2056166-41a3-4c0e-b121-fecdfaf984e4
EventID: a72d8af4-298b-442a-a672-62913b3c2e5c
Thank you.
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