Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 373. (Read 495998 times)

still nothing for

Quote ID    2ce75fc8-0b2c-46c4-856f-7a360a7007c0
Event ID    ffc6cd49-e26c-4fc3-a5a1-e7048565b4ea

Transfer seems to have failed as I've not received funds 12ish hours after cash deposit. I'd like any help/support that anyone would be able to offer. Tried the support email but have yet to receive as much as an automated response.

Quote ID   888dea7d-4a9b-422a-846f-3ac2419fc106
Event ID   aa3f4eda-8906-408b-bf19-e104ce8c7974

Thanks much.

I am getting this error when bitinstant forwards me to zipzap:

"We're sorry, but the daily order limit has been exceeded. Please try your order again tomorrow. If you have questions, please email us at [email protected]."

what gives?

Hello Yankee,

Looks like you do great work here helping people out. My order failed here is my information. Hope you can help a newbie to the forum out. Thanks for looking.

Quote ID    1dfe6106-6a5a-4a15-bcfc-82e10902e15d
Event ID    a4048eb5-b851-4b9b-8504-5e059bd3d7a4

I am trying to use BitInstant to purchase some bitcoins, but I'm facing (what I think is) a problem. I wanted to moneygram $103.95 (including the ZipZap fee), and when I tried to pay the cashier at CVS, he told me to only give him $100. Is this right, or did something mess up? The first time I tried to do this I paid the CVS cashier $103.95.

Hey All,

Sorry for the delay in responding. Rachel and Seth will respond to your support emails likely tomorrow, but I will comment here on everyone who requested info.

The following orders are either being processed now, or already processed.

We realize that we missed the deadline on many of these orders.
If we missed the deadline on your order, please PM me once your order is completed with your Order ID and we will refund the fees.

Do not worry about the price increase, the BTC quoted is the BTC you get.

You will have had a completely free transaction.

Thanks for your understanding

Charlie











Hey,

Your first 3 orders, the last did not process because you did 3 of the same orders, same amount, and same address so they got caught in our fraud filter. I will process them now.

You second order failed because of todays API issue. We will explain what happend later on, right now were processing the orders that failed.

As mentioned above we will refund all the fees, please see above with the info.

Charlie





Thanks everyone again for your understanding, we are processing the orders and should be done sometime in the morning eastern time.

Charlie

Having trouble with a MoneyGram > BitInstant > Instawallet. Placed the order and funded the moneygram approximately 5 hours ago. Need to get this resolved ASAP, any suggestions? Already sent BitInstant support a message approximately 2.5 hours ago. Quote ID    d7266b9a-61fc-4c77-9218-6965221f4069

Hi. I'm having some trouble with my bitcoin transfer with BitInstant. I'm trying to transfer it to my wallet (Blockchain) from a money gram and it's been over an hour and a half now. The status on the order on Bitinstant just says loading. Could someone please help me?
Thanks

Order ID: 494b6702-2e8a-484f-bea2-a590fa64b761
Event ID b21289d8-d667-4f7b-9048-151ce0e50d36

Hey Yankee,
I have two problems.

I have been having problems for 7 days attempting to receive my bitcoins.

2 co workers along with myself bought 3 transfers of bitcoins to be sent to two seperate addresses.

Two of the payments were said to go through, but blockchain.info only shows one. Please help as I have received only one message from support 3 days ago, saying I would be taken care of. it has been 7 days.

Customer made 3 duplicate payments in the amount of 503.95 and only 2 have posted. will you please look into this.

Date
Jan 25, 2013 07:59
[[MerchantOrderID]]
204085a6-1654-4c9a-8744-ece70ba7269c
Customer account ID
910 566 421
Payment code
59465025
Status
Paid
Amount
500.00 USD
Final full order amount
503.95 USD

Date
Jan 25, 2013 07:33
[[MerchantOrderID]]
180647e5-2891-4df5-9ad4-2675981040d9
Customer account ID
852 908 722
Payment code
75699268
Status
Paid
Amount
500.00 USD
Final full order amount
503.95 USD


The account where only 1 of 2 payments were received can be seen in this blockchain information.


http://blockchain.info/address/1AstYS7FTqSSYVBNh6hNvmRXTMAX3zAgP6


AND OH AND TODAY..... A SEPARATE ISSUE... After not receiving my 500$ transaction for 7 days.. I assumed it would be safe to just put another 500$ through and I would change the other amount of 500 for cash when it was resolved.

I NOW HAVE TWO PENDING ISSUES WITH BITINSTANT TOTALING 1000$?

THIS (JAN 30TH) TRANSACTION HAS BEEN "loading" FOR A FEW HOURS AS WELL

Quote ID link : https://www.bitinstant.com/order_status/d39b18a5-65d0-4da9-be69-ea6320006e54

Please help resolve my two problems!!! email me please.. [email protected]

OP:


Emphasis mine.

It's a wee bit inconvenient, and maybe support hours should be more obvious on the site... HOWEVER from the limited experience I had today with support, I would say it's more comforting to talk to these awesome people over someone in a 3rd world country making .05/hr.

Yes, I have too. The response was from attempting a live agent chat. It generated an email response from [email protected].

I've been emailing [email protected]. 

I received an automated email response from [email protected]. Live chat is not on right now, might be after hours. I haven't called them yet.

Has anyone received a response from support recently?  Like in the last few hours?

Yes, there does seem to be a trend, here.

Well I guess I'm here for the same reason as everyone else  

Order execution failed a few hours ago.  I emailed, but I figured it would be good to get into contact here too, despite there being so many on-going messages today

Quote ID: a89f1ddf-4b7d-459b-865b-4c96f88a5ada
Event ID:  d7d840a5-b0a9-4cac-8693-05c708a54153

$60.00 paid

Appreciate it guys

I deposited cash approximately 5 hours ago, for it to pay to bitcoin address.  My order status now shows "Order Execution Failed."  This is all new to me, and I'm not having a very easy first experience.  Any help would be appreciated.  I've already emailed support about 45 minutes ago, and still have not received a response. Hoping they respond soon.

Quote ID: ed823724-8eda-4600-8446-73cc1fe03488
Event ID: ce9ab1ef-45b8-4ead-b710-3616eed5d304

Seems there has been some problems today and it's not just me. I do hope this will be resolved soon as I'm kind of on a time schedule here. I've used bit instant many times in the past and it has always been well... instant! Shit Happens! Looks like it will probably be resolved tomorrow at this point. I'll go ahead and post my info here in case an awesome agent would look into it for me. Thanks for everything!

quote id
bb1b7e3d-7b12-4fe4-8400-891c0d948420
event id
6aa3f91c-8c39-40ab-a056-ebd6f56f302e

quote aa2b89e5-bb09-453f-987b-102bf4e5fd76
event d6d5631a-1536-4a41-b4f0-ee85ebc0a916

The agent was a complete idiot, had to cancel the transaction twice. Seems this is still not going through. Can you please look into it?

Hey I made a purchase recently and it has not gone thru. This is my first time having problems with bit instant and was hoping to get it resolved asap. I need the coins


Quote ID    e823b6f6-2418-4d08-91e8-8fa3048bc5c0
Event ID    44628564-fd73-4448-9c8a-bfa4bf66e894
order #      c8140236-1968-4072-9eb7-3d6e80234817

Please send me my coins thank you.