Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 370. (Read 496035 times)

Thank you for helping me. I received an email from [email protected] and it gave me a link to coinapult to get my coins, however, there are 0 coins to receive. Can I get a coinapult link that has coins in it this time? Thanks

Ummm... Of course I have a copy of my Instawallet URL. Instawallet was down all day yesterday. It went down about 16 hours after I deposited my money through Zipzap. You finally transferred my coins to my Instawallet address about 18 hours after the deposit, while Instawallet was down. Now that Instawallet is back up I see that my wallet has been "pruned" according to Davout. I'm still trying to track down where the hell my coins went. Waiting on Instawallet support to respond at this point.

I very much appreciate that bitinstant actively provides support in this thread! I wish Instawallet would do the same, they left us out in the cold yesterday. However, had bitinstant come through in a timely manner(as you usually do!), I would have not wasted the last 40 hours of my time hunting down my lost money.

Then you promised that we would get coins at the price they were when we ordered, that didn't happen. Then you promised we would pay no bitinstant fees, that didn't happen. If you're going to promise something you should follow through with that promise. At this point, Instawallet has borked my original receiving address and I probably wouldn't even get the extra coin if you tried to send it to me.

I'm not all that worried about the $20 or so extra that I would've gotten. I'm more worried about my original coins that are lost in the nether for now. I guess I just picked the wrong combination of services to use at that given time. Even though I had used the same combination with success many times before. It has turned into a nightmare of "Where's my money? It's coming soon! Oh, now where's my money?!" Sorry, I had to vent my frustration and get out of Newbie status on this forum.

Yankee,

Just sent you a pm !

but this is the information for my lost order from 9 days ago. There was one of two orders for 503.95 that made it through for the same amount to address 1AstYS7FTqSSYVBNh6hNvmRXTMAX3zAgP6.

Of the three orders, two were going to that address. I can't remember which two out of these three it is though.

Thank you!! Please send all funds, from order in PM and this order to address: 1Edn1nVCvmGqUCNxDGVV1WbM7kJkMbmKNR


Christine Gutierrez (ZipZap)
Jan 25 15:13 (PST)

Hi Rachel,

Customer made 3 duplicate payments in the amount of 503.95 and only 2 have posted. will you please look into this.

Date
Jan 25, 2013 07:59
[[MerchantOrderID]]
204085a6-1654-4c9a-8744-ece70ba7269c
Customer account ID
910 566 421
Payment code
59465025
Status
Paid
Amount
500.00 USD
Final full order amount
503.95 USD

Date
Jan 25, 2013 07:33
[[MerchantOrderID]]
180647e5-2891-4df5-9ad4-2675981040d9
Customer account ID
852 908 722
Payment code
75699268
Status
Paid
Amount
500.00 USD
Final full order amount
503.95 USD

Date
Jan 25, 2013 07:22
[[MerchantOrderID]]
60f09b00-6cb6-4318-a7ab-77f25518aed3
Customer account ID
200 464 832
Payment code
56267166
Status
Paid
Amount
500.00 USD
Final full order amount
503.95 USD

thank you!!!

Thanks! Customer servies a+ every time you guys come threw!

Account Number: 769723230
Amount: $200 + $3.95 zipzap fee

Good Morning All,


Hey, whats your Order ID?


Whoa! Really? You dont have a copy of the Instawallet URL?




Hey, just got the good news its processing now  We will refund the fees once it goes thru.



Hey Ahk,

Error   Invalid recipient

You didnt give us a Bitcoin Address or anything

Let me know!




Hey! Please send me whatever info you have!

Hey Sean, yup I saw your earlier message and PM, it got caught in our fraud filter and processing now!

hi i made 2 transactions last night  and only one went threw again could you please look into this thank you!
OrderID: 44f630cb-3b80-4d1b-8ba3-70b093434798

or

OrderID: e37ebb71-f124-4438-bd18-e1a32487d802

its also went on as 10 dollars less! please help!

thank you!

Yesterday you said my payment was processed but when I check 24 hour later still no funds. And from the postings in this forum, reddit, and other forums it seems that I'm not the only one having this problem. I think we are owed an explanation.

So I have quite the dilemma. About four months ago I sent, through dwolla, 100 dollars via bitinstant and never got my funds. I went back and fourth with customer service, but to no avail, whilst I was being told over and over again that my funds would be sent. My last email to bitinstant customer support was about a month ago, and I was told once again the issue would be sorted, but it never was. Unfortunately I didn't have access to a computer for about three weeks after my last correspondence, and I thought I would maybe post on here for some help. I have all the necessary dwolla information if that helps.

hi i made 2 transactions and only one went threw again could you please look into this thank you!
OrderID: 44f630cb-3b80-4d1b-8ba3-70b093434798

or

OrderID: e37ebb71-f124-4438-bd18-e1a32487d802


thank you!

Does 7-11 ATMs just not work? Yankee am I doing something wrong?

I emailed [email protected]. I made a deposit using moneygram at CVS, and have not gotten confirmation from bitinstant. I have gotten the zip zap confirmation, but no bitcoins and no bitinstant confirmation.

Zip Zap Confirmation Email:

Amount to Pay: $305.00
Account Number: 468767553

How will I receive the refund for our fees?

I am hoping to receive my funds tomorrow.


I have been told multiple times that my funds are "safe" ("just stuck"?) are being "taken care of"? but for how long must one wait before they question what is really going on? Others come on here after not having received their bitcoins for a few hours and a day and now they are receiving their funds?!

Tomorrow will be day # 9 for waiting for one transaction of 503.95. If I don't receive my funds tomorrow... well I don't know how I can recommend this service any longer.

Tomorrow will also be day #2 for not receiving a second transfer of 503.95.

I am HOPING that this weekend will not be the second weekend with no replies from the support team.. and also the second weekend waiting with no bitcoins; the 1000$ in bitcoins now in backed up bitcoins that are owed to me.

Please, team.. if this can be resolved.. well I'd love to continue to recommend this service to all who I share the joy of bitcoin with. Right now I need support and for someone to really tell me why it takes 9 days to receive my money when it is known that it is because of the double spend filter. Wouldn't it be an easy fix?

And this API issue for my second transfer of 500$.. Will this be happening again?

If I knew there weren't going to be anymore problems.. well I'd just go back to the bank and do ANOTHER transfer.. I owe a co worker 500$ in coins and have for 9 days. This is getting quite difficult to explain.

Placed an order about 24 hrs ago. Got the confirmation email from Zip Zap but have yet to receive my bitcoins. It's always taken less than 2 hrs before so I'm concerned.
Acct# is 479680589
Thanks

Well... You finally transferred my coins this morning... now that I can no longer access my instawallet. Instawallet was up all last night of course. Now I check blockchain.info and can see that my coins have been removed my receiving address. This delay may have just cost me $300. Not too happy about that! Not necessarily your fault I used instawallet, but if the transaction went through yesterday, as it should have, I would have already used my coins as intended. What a clusterfuck!

Anyone know how long it usually takes for the coins to show up in your wallet after bit"INSTANT" it is "processed" according to customer service?

Hope all you are enjoying your coins :/

Wow thanks! Btw your order processed a few minutes ago.

Thanks again

I just responded to your message. That info didn't show up in my mail account oddly enough, I thought that was the address I used too.

BitInstant is fantastic. I was apprehensive when i saw the coins weren't in my wallet this morning, but I feel comfortable with your company now. Yours is the best customer service I've every experienced.