Author

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 377. (Read 495998 times)

newbie
Activity: 16
Merit: 0

I sent you my BTC address in a PM and it's been a day after you said got it.. please process this order that has stretched out to a ridiculous 2 days.. this is uncalled for service Sad

Hey, we processed it to 141YiAAmuhjQsGga8fRTEMeYZyiXwTj56y ! Didnt get it?
No I have not received it. I'm on my blockchain address right now the most recent transaction I have was

To / From   Date   Amount   Balance

    14UB6SYgrio9JM8VJS9k4GHr7yjcGpVDAF

   
2013-01-24 03:16:43
   
$ -685.87
   
$ 0.10

My balance is still $0.10. I have not received my coins yet. We discussed in PM's how my order disappeared so this already sounds sketchy as is and this is running on almost 3 days.. :/
newbie
Activity: 9
Merit: 0
Hey yankee thanks for all your help. Until now honestly i had two transactions that were in limbo. I had given up on them but finding this forum and your great support is really refreshing. Thanks for sending the email for the Mtgox code. I will try it and update you if there's an issue it should run smooth though. No fee refund necessary because it was probably my incorrect choice that made that happen. However i do have another transaction that did not go through that i had given up on.

its from Nov 27th

I completed two invoices that day and only one went through.

the first.
Order ID    432509b3-a3b2-4929-8628-218887479ef3
Quote ID    40d71715-6b95-4ce9-a7d4-124c05974483
Event ID    daa1833c-e6d5-4498-92b6-b7a501a3e27b

this one does show on the blockchain as completed. Should be fine (i think)

Now the second one i made the invoice on a cell phone which i stupidly did not save the info from.
anyway, i think i have an invoice from zipzap with the account number that reads:
668 586 001

if you are able to locate the issue could you push the funds to a different wallet as it has been a while.
address: 1JErPh5txErvaViwSdH1EHeGJv9UrSWLUC

Also could you refund the fees to the wallet above please. Smiley

thank you. Let me know if these order numbers are off.

(sorry for being thorough as hell just trying to be helpful!)
legendary
Activity: 1078
Merit: 1000
Charlie 'Van Bitcoin' Shrem

I sent you my BTC address in a PM and it's been a day after you said got it.. please process this order that has stretched out to a ridiculous 2 days.. this is uncalled for service Sad

Hey, we processed it to 141YiAAmuhjQsGga8fRTEMeYZyiXwTj56y ! Didnt get it?
newbie
Activity: 16
Merit: 0
Yankee, any word on mine? YOu keep saying its processed or the email needs to be resent but we still havent seen it go through... Its been awhile now and i've been super patient. Please help.

Order id:21d2fcb4-bd2f-48dd-acad-d23de371de96


Ya, I resent the link again  Sad Looks like Tormail may be rejecting it. Do you have a BTC address I can send to instead?

My post is 2 posts above I just don't feel like quoting a post in which you responded to 6 people on, but I PM'ed you with my BTC address. Please process asap and return my fees!

Got it!

Not trying to nag as I know you guys are busy, but I'm just wondering the status of my refund.
Order ID    90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID    64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID    15526229-0aa9-4aca-a0fd-ec8ce6b21ed1

Thank you!

This processed. I will refund the fees as well!
I don't want it processed; I need the $2424 refunded to my Dwolla account, not the BTC address.  The address was not mine; it was of a guy who was selling me items but ended up selling them to someone else.  
I got in touch with the would-have-been-seller (mining4fun11) and he returned the funds to me (despite the recent scammer tag).  No action needed on BitInstant's part anymore.

Ok cool. However I promised fees returned. Let me know where to send them.

I sent you my BTC address in a PM and it's been a day after you said got it.. please process this order that has stretched out to a ridiculous 2 days.. this is uncalled for service Sad
legendary
Activity: 1078
Merit: 1000
Charlie 'Van Bitcoin' Shrem
Also,
On transfer from Mt.Gox coupon to paypal order id:
47f13c28-dfad-4228-8269-087b4895b960

Deposit failed

Ya, it reran and processed.
newbie
Activity: 3
Merit: 0
Also,
On transfer from Mt.Gox coupon to paypal order id:
47f13c28-dfad-4228-8269-087b4895b960

Deposit failed
legendary
Activity: 1078
Merit: 1000
Charlie 'Van Bitcoin' Shrem
Please take a look at transaction da1a929f-d39b-4b95-8f71-dfd69bb75ea7, the funds were sent to bitinstant via dwolla over 48 hrs ago.
Thanks

Processed!
newbie
Activity: 9
Merit: 0
Hi Yankee:

I was hoping you could take another look at this failed transaction Dwolla transaction.

06dc2a23-adf9-4625-a77f-4a283cf1e7d1

I posted a note yesterday but it still has not gone through.

Thanks!

Hey, are you sure? I see it processed here: http://blockchain.info/address/1Mk9UkqyELRTsp2ELkxemEgD2PMsD1XDM2

Charlie

Hmmm. Looks like it did go through but the coins have not hit the account for some reason. If you know what might have happened let me know. Otherwise I'll check again Monday and maybe we can dig into this.

Thanks!
newbie
Activity: 30
Merit: 0
legendary
Activity: 1078
Merit: 1000
Charlie 'Van Bitcoin' Shrem
Got another one for you Charlie.

Tried to do another one hoping that the API issue was fixed Sad

Order ID   784f9e0f-7b08-42e8-86eb-f3b9035f8094
Quote ID   d119d8c3-2e5a-436f-8f21-b44d69d81a20

The transaction you processed earlier still hasn't come through.

Thanks.

Processed!

Which one didnt?

Hey,

I attempted to transfer from Dwolla to Mt.Gox and received the "Dwolla failed verification - unable to locate" then "Failed verification too often - giving up".

My Order ID is:   fe2275d1-7963-406a-8288-707413d7baf9


Processed!
newbie
Activity: 3
Merit: 0
Hey,

I attempted to transfer from Dwolla to Mt.Gox and received the "Dwolla failed verification - unable to locate" then "Failed verification too often - giving up".

My Order ID is:   fe2275d1-7963-406a-8288-707413d7baf9
newbie
Activity: 8
Merit: 0
Got another one for you Charlie.

Tried to do another one hoping that the API issue was fixed Sad

Order ID   784f9e0f-7b08-42e8-86eb-f3b9035f8094
Quote ID   d119d8c3-2e5a-436f-8f21-b44d69d81a20

The transaction you processed earlier still hasn't come through.

Thanks.
legendary
Activity: 1078
Merit: 1000
Charlie 'Van Bitcoin' Shrem
What happened to the BTC-e option?

Down, making some quick changes. Should be back up within the hour.
member
Activity: 84
Merit: 10
What happened to the BTC-e option?
legendary
Activity: 1078
Merit: 1000
Charlie 'Van Bitcoin' Shrem
Hey yankee I was unaware that it was a mtgox code. Very well im sorry. Could you please resend the email with the code to the same email which should be. [email protected]
Keep up the good support we apreciate it.

Sent!
newbie
Activity: 9
Merit: 0
Hey yankee I was unaware that it was a mtgox code. Very well im sorry. Could you please resend the email with the code to the same email which should be. [email protected]
Keep up the good support we apreciate it.
newbie
Activity: 8
Merit: 0
Got my bitcoins plus a little extra for the troubles. Thanks Charlie much appreciated.
legendary
Activity: 1078
Merit: 1000
Charlie 'Van Bitcoin' Shrem
Hi Yankee:

I was hoping you could take another look at this failed transaction Dwolla transaction.

06dc2a23-adf9-4625-a77f-4a283cf1e7d1

I posted a note yesterday but it still has not gone through.

Thanks!

Hey, are you sure? I see it processed here: http://blockchain.info/address/1Mk9UkqyELRTsp2ELkxemEgD2PMsD1XDM2

Charlie

Hey Charlie I had 3 failed transfers that you and Rachel helped me with but one has not gone through yet and I'm unable to determine which one. Can you take a look? I believe one of them went to the tech department because of some kind of block. All have cleared in my bank and I'm still missing BC.

#1

Order ID   0e14085c-d82f-4b55-b1a6-b0989ab9ca96
Quote ID   cbcafc60-5c0a-45f1-b511-52b9bc2f888b

#2

Order ID 2fb13654-22a5-4729-855b-c3287d13dc5e
Quote ID aea40d91-6920-4621-9001-0f3ddebfff3f

#3

Order ID a456f4b8-5c0b-4390-aaa8-733222830f89
Quote ID 16546819-1ed9-4da7-89a8-1febf8592935

Thanks.

Hey,

Yup, got caught in our double spend fraud filter.

Processing now!

Charlie

Hey Yankee, I messaged you a week ago about this order failure, order ID 7661b00f-bb53-4efe-b694-3d4daacc5461 and you said it was processed, yet I still haven't received an email, also a second order failure, 02a338ed-dd66-446a-97cd-e66ad401e59e, which I tried to alert support about a couple days ago and have not heard anything.

Processed!

newbie
Activity: 9
Merit: 0
Hi Yankee:

I was hoping you could take another look at this failed transaction Dwolla transaction.

06dc2a23-adf9-4625-a77f-4a283cf1e7d1

I posted a note yesterday but it still has not gone through.

Thanks!
newbie
Activity: 8
Merit: 0
Hey Charlie I had 3 failed transfers that you and Rachel helped me with but one has not gone through yet and I'm unable to determine which one. Can you take a look? I believe one of them went to the tech department because of some kind of block. All have cleared in my bank and I'm still missing BC.

#1

Order ID   0e14085c-d82f-4b55-b1a6-b0989ab9ca96
Quote ID   cbcafc60-5c0a-45f1-b511-52b9bc2f888b

#2

Order ID 2fb13654-22a5-4729-855b-c3287d13dc5e
Quote ID aea40d91-6920-4621-9001-0f3ddebfff3f

#3

Order ID a456f4b8-5c0b-4390-aaa8-733222830f89
Quote ID 16546819-1ed9-4da7-89a8-1febf8592935

Thanks.
Jump to: