Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 368. (Read 496035 times)
February 04, 2013, 07:28:34 PM
How long will it be until its done processing?
February 04, 2013, 07:24:41 PM
I've been waiting almost 2 weeks for this order to be fixed 7661b00f-bb53-4efe-b694-3d4daacc5461 
February 04, 2013, 07:11:38 PM
i still havent received it:(
OrderID: af4b68db-3cdd-4f73-a41f-1dd3bb6ca13d
EventID: 5fa8243c-3d74-4a45-bf9a-df3556ea949e
OrderID: af4b68db-3cdd-4f73-a41f-1dd3bb6ca13d
EventID: 5fa8243c-3d74-4a45-bf9a-df3556ea949e
February 04, 2013, 07:06:14 PM
Good Morning,
Most of your orders failed because they got stuck in our double spend fraud filter.
Everyone knows we are not a scam, so to those who cried scam 15 times, alot of times its likely user error.
We always refund the fees
Checking it out now, if this did not go thru, we will refund the fees.
I am seeing you process others orders how long until I recieve my btc and will I recieve them at 1/30 prices as inflation has risen a lot Most of your orders failed because they got stuck in our double spend fraud filter.
Everyone knows we are not a scam, so to those who cried scam 15 times, alot of times its likely user error.
We always refund the fees
i have used bitinstant cash to a bitcoin address in the past with no issues but this time never recieved my BTC. i deposited the money at 3:14 pm 1/30/13 it is currently 8:14 am 2/2/2013 and i have yet to recieve them. when i checked the order it said order execution failed.
my quote id is 2020c065-3da8-453e-ad1c-8e4bda000e4d
my quote id is 2020c065-3da8-453e-ad1c-8e4bda000e4d
Checking it out now, if this did not go thru, we will refund the fees.
February 04, 2013, 06:12:01 PM
Yankee you never responded to me: I BELIEVE MINE HAS BEEN CAUGHT IN THE FRAUD FILTER AS I PLACED TWO ORDERS FOR 503.95$ WITHIN 12 HOURS. THE ACCOUNT INFO IS POSTED BELOW. THANKS.
"
Hello Bitinstant,
Today I placed an order. It was for $503.95. I have never had problems with this service before and always come home to have my coins instantly in my wallet. I get them directly deposited into my wallet. I received confirmation from Zipzap and even contacted them wondering why I hadn't received my coins. There should be no problem they said. Please send me my coins.
"
Hello Bitinstant,
Today I placed an order. It was for $503.95. I have never had problems with this service before and always come home to have my coins instantly in my wallet. I get them directly deposited into my wallet. I received confirmation from Zipzap and even contacted them wondering why I hadn't received my coins. There should be no problem they said. Please send me my coins.
Processing now!
i got both email codes but only one went through... the 502.95 is still not there this morning.
one for 502.95 this one is still not in wallet.
OrderID: af4b68db-3cdd-4f73-a41f-1dd3bb6ca13d
EventID: 5fa8243c-3d74-4a45-bf9a-df3556ea949e
PLEASE TAKE CARE OF ASAP
ive checked the blockchain.. still only one deposit from u guys.
one for 502.95 this one is still not in wallet.
OrderID: af4b68db-3cdd-4f73-a41f-1dd3bb6ca13d
EventID: 5fa8243c-3d74-4a45-bf9a-df3556ea949e
PLEASE TAKE CARE OF ASAP
ive checked the blockchain.. still only one deposit from u guys.
Processing now!
February 04, 2013, 05:09:45 PM
While we're all waiting for our coins why not enjoy some Coltrane?
AMEN TO COLTRANE ( John Coltrane that is.. )
http://www.youtube.com/watch?v=qWG2dsXV5HI
AMEN TO COLTRANE ( John Coltrane that is.. )
http://www.youtube.com/watch?v=qWG2dsXV5HI
February 04, 2013, 04:54:04 PM
Thanks Charlie. One of your CS Reps stated emphatically that they would not be able to help me with this matter. The coins were sent and there you go... Maybe you have some knowledge on this... Thanks in advance.
I am having a similar problem, including an anxiety attack.
My Bitcoins have been sent, but not recieved. My Bitcoin desktop wallet/client is not only OUT OF SYNC but displaying a message that says WARNING: Displayed transactions may not be correct! You may need to upgrade, or other nodes may need to upgrade! In the lower right hand corner the symbol indicates & is stuck on like 97% and has not budged or downloaded a single block for hours & hours
Is there a support department for the Bitcoin Desktop Wallet or can someone please assist. Please be clear and I will be very grateful.
Thnks
URGENT
Hey All!
This thread is for customer issues, service announcements, ect. of BitInstant.
It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)
Thanks for all your continued business and support!
-Charlie and the team at BitInstant
This thread is for customer issues, service announcements, ect. of BitInstant.
It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)
Thanks for all your continued business and support!
-Charlie and the team at BitInstant
February 04, 2013, 03:01:17 PM
come on man lets get those coins sent out now
i got both email codes but only one went through... the 502.95 is still not there this morning.
one for 502.95 this one is still not in wallet.
OrderID: af4b68db-3cdd-4f73-a41f-1dd3bb6ca13d
EventID: 5fa8243c-3d74-4a45-bf9a-df3556ea949e
PLEASE TAKE CARE OF ASAP
ive checked the blockchain.. still only one deposit from u guys.
i got both email codes but only one went through... the 502.95 is still not there this morning.
one for 502.95 this one is still not in wallet.
OrderID: af4b68db-3cdd-4f73-a41f-1dd3bb6ca13d
EventID: 5fa8243c-3d74-4a45-bf9a-df3556ea949e
PLEASE TAKE CARE OF ASAP
ive checked the blockchain.. still only one deposit from u guys.
February 04, 2013, 01:19:11 PM
Yankee,
To answer your question, no my two separate issues have not been resolved yet!
Thanks for getting back to me and checking up early this Monday though; I appreciate it
To answer your question, no my two separate issues have not been resolved yet!
Thanks for getting back to me and checking up early this Monday though; I appreciate it
February 04, 2013, 12:21:07 PM
Yankee you never responded to me: I BELIEVE MINE HAS BEEN CAUGHT IN THE FRAUD FILTER AS I PLACED TWO ORDERS FOR 503.95$ WITHIN 12 HOURS. THE ACCOUNT INFO IS POSTED BELOW. THANKS.
"
Hello Bitinstant,
Today I placed an order. It was for $503.95. I have never had problems with this service before and always come home to have my coins instantly in my wallet. I get them directly deposited into my wallet. I received confirmation from Zipzap and even contacted them wondering why I hadn't received my coins. There should be no problem they said. Please send me my coins.
I had paid for one just last night too for the exact same amount to the same bitcoins address: 17eM38FXSVPGpDdY3CxUZ22okUea5r5ubx
Not sure if it just got registered as a duplicate or something or if there is some mistake... I just no there is no chance in hell that I am out $503.95.
Please get back to me ASAP. Thanks.
The account number for my unprocessed order is: 367130770
The processed one is: 884045501
If that helps...
Need my coins ASAP... Thanks."
I dont have the quote ID's or any of that because I ordered directly off blockchain.info. PLEASE RESPOND ASAP I NEED THOSE COINS
"
Hello Bitinstant,
Today I placed an order. It was for $503.95. I have never had problems with this service before and always come home to have my coins instantly in my wallet. I get them directly deposited into my wallet. I received confirmation from Zipzap and even contacted them wondering why I hadn't received my coins. There should be no problem they said. Please send me my coins.
I had paid for one just last night too for the exact same amount to the same bitcoins address: 17eM38FXSVPGpDdY3CxUZ22okUea5r5ubx
Not sure if it just got registered as a duplicate or something or if there is some mistake... I just no there is no chance in hell that I am out $503.95.
Please get back to me ASAP. Thanks.
The account number for my unprocessed order is: 367130770
The processed one is: 884045501
If that helps...
Need my coins ASAP... Thanks."
I dont have the quote ID's or any of that because I ordered directly off blockchain.info. PLEASE RESPOND ASAP I NEED THOSE COINS
February 04, 2013, 12:11:42 PM
Good Morning All,
Hey, just got the good news its processing now
We will refund the fees once it goes thru.
Placed an order about 24 hrs ago. Got the confirmation email from Zip Zap but have yet to receive my bitcoins. It's always taken less than 2 hrs before so I'm concerned.
Acct# is 479680589
Thanks
Acct# is 479680589
Thanks
Hey, just got the good news its processing now
We will refund the fees once it goes thru.Thank you for helping me. I received an email from [email protected] and it gave me a link to coinapult to get my coins, however, there are 0 coins to receive. Can I get a coinapult link that has coins in it this time?
Thanks February 04, 2013, 11:53:33 AM
i got both email codes but only one went through... the 502.95 is still not there this morning.
one for 502.95 this one is still not in wallet.
OrderID: af4b68db-3cdd-4f73-a41f-1dd3bb6ca13d
EventID: 5fa8243c-3d74-4a45-bf9a-df3556ea949e
PLEASE TAKE CARE OF ASAP
ive checked the blockchain.. still only one deposit from u guys.
one for 502.95 this one is still not in wallet.
OrderID: af4b68db-3cdd-4f73-a41f-1dd3bb6ca13d
EventID: 5fa8243c-3d74-4a45-bf9a-df3556ea949e
PLEASE TAKE CARE OF ASAP
ive checked the blockchain.. still only one deposit from u guys.
February 04, 2013, 11:12:53 AM
Good Morning,
Most of your orders failed because they got stuck in our double spend fraud filter.
Everyone knows we are not a scam, so to those who cried scam 15 times, alot of times its likely user error.
We always refund the fees and honor pricing.
Account Number: 769723230
Amount: $200 + $3.95 zipzap fee
Hey, I see this processed normally http://blockchain.info/address/1JAwkkAWx4xbZpjs7LZMcncBvtVTErEJg1
Hey, relax please. No need to flip out. We are a reputable company and everyone knows that we are.
Of course we will refund the fees and process the orders. We also honor the BTC price we quote you.
Let us process this second order for you, and then we will refund the fees.
Next time, send me a PM if you can't wait for normal support channels.
Thanks
Hey, has this been resolved?
Hey Ahk,
Error Invalid recipient
You didnt give us a Bitcoin Address or anything
Let me know!
Thanks Yankee, not sure what happened, I could have sworn I put an address in but I do mess up sometimes
Anyway please send to this bitcoin address: 1DSAqcAnmzbhB4QNEKu6E8FMEkRBhAuFDc
qoute id: e1757cac-3059-4ebf-838f-4b77b3153a18
Thank you for your help!
--------
Processing now!
Of course, we have your information, we just have not processed the refunds on those yet as were still investigating. If you absolutely need the coins now, I'd be happy to do it now. Just send me a PM.
Of course, we have your information, we just have not processed the refunds on those yet as were still investigating. If you absolutely need the coins now, I'd be happy to do it now. Just send me a PM.
Hey, I see this was processed. Can you confirm
Hey, as I mentioned in a PM to you. This was processed 100% normally. We have no idea about OKPay and we can't give you support on their wallet.
Checking it out now, if this did not go thru, we will refund the fees.
No problem, do you want us to send you coins or process to a MtGox account?
Hey, didnt you start on BitInstant.com ? You get a slip on our website and hand it to the teller. At no point should you ever tell the teller what your buying. This is privacy.
Hey, no you are not losing money. As always promised, we send you the BTC at time of sale.
Probably got caught in our double spend fraud filter. Please email me your Order ID or PM.
Fraud filter, processing now.
Hey, I see both codes were emailed to you at time of order. Have you checked again?
Hey, I see your order processed fine and I have your link. Did you get it?
I guess that answers my question
Thanks all for your patience and support
Charlie
Most of your orders failed because they got stuck in our double spend fraud filter.
Everyone knows we are not a scam, so to those who cried scam 15 times, alot of times its likely user error.
We always refund the fees and honor pricing.
Good Morning All,
Hey, whats your Order ID?
Anyone know how long it usually takes for the coins to show up in your wallet after bit"INSTANT" it is "processed" according to customer service?
Hey, whats your Order ID?
Account Number: 769723230
Amount: $200 + $3.95 zipzap fee
Hey, I see this processed normally http://blockchain.info/address/1JAwkkAWx4xbZpjs7LZMcncBvtVTErEJg1
5ed7f0ac-2a8f-4bf5-8381-69fb0e929dc7 This order was made 1/30. It was processed and received to day Feb 1. Took over two days. I made a deposit for $100.00 (after paying zipzap fees) I received something around $95ish, on top of getting coins at Feb 1 Prices.
ad6ee1e4-dd86-476d-ad0b-31c3eb72aaa8 This order was made Feb 1. It was processed marked as "complete" and under events and in email was told funds were sent wallet. Once talking to live chat I was told it got stuck in a "double filter" and would have be manually processed one business day later. So now I will get the coin who knows when, at who knows what price again.
Both times were never even remotely my fault. I sent in an email to at least get some fees back but Have not heard anything back.
These were my first two transactions with bitinstant very frustrating to say the least!!
ad6ee1e4-dd86-476d-ad0b-31c3eb72aaa8 This order was made Feb 1. It was processed marked as "complete" and under events and in email was told funds were sent wallet. Once talking to live chat I was told it got stuck in a "double filter" and would have be manually processed one business day later. So now I will get the coin who knows when, at who knows what price again.
Both times were never even remotely my fault. I sent in an email to at least get some fees back but Have not heard anything back.
These were my first two transactions with bitinstant very frustrating to say the least!!
Scam site!!! Use more reputable ways of getting coin!!!
You're talking about a couple of bucks. Your order wasn't in the millions of Dollars. (live support)
Thats their attitude to stealing from me. Acknowledge it and its no big deal its just a couple bucks lol!
Hold my money and give me coin at current price nice squeeze!!!!
You're talking about a couple of bucks. Your order wasn't in the millions of Dollars. (live support)
Thats their attitude to stealing from me. Acknowledge it and its no big deal its just a couple bucks lol!
Hold my money and give me coin at current price nice squeeze!!!!
Guys email Zipzap they have told me they are investigating bitinstant and seem very motivated to correct this clusterfuck!
Hey, relax please. No need to flip out. We are a reputable company and everyone knows that we are.
Of course we will refund the fees and process the orders. We also honor the BTC price we quote you.
Let us process this second order for you, and then we will refund the fees.
Next time, send me a PM if you can't wait for normal support channels.
Thanks
Yankee,
Just sent you a pm !
but this is the information for my lost order from 9 days ago. There was one of two orders for 503.95 that made it through for the same amount to address 1AstYS7FTqSSYVBNh6hNvmRXTMAX3zAgP6.
Of the three orders, two were going to that address. I can't remember which two out of these three it is though.
Thank you!! Please send all funds, from order in PM and this order to address: 1Edn1nVCvmGqUCNxDGVV1WbM7kJkMbmKNR
Christine Gutierrez (ZipZap)
Jan 25 15:13 (PST)
Hi Rachel,
Customer made 3 duplicate payments in the amount of 503.95 and only 2 have posted. will you please look into this.
thank you!!!
Just sent you a pm !
but this is the information for my lost order from 9 days ago. There was one of two orders for 503.95 that made it through for the same amount to address 1AstYS7FTqSSYVBNh6hNvmRXTMAX3zAgP6.
Of the three orders, two were going to that address. I can't remember which two out of these three it is though.
Thank you!! Please send all funds, from order in PM and this order to address: 1Edn1nVCvmGqUCNxDGVV1WbM7kJkMbmKNR
Christine Gutierrez (ZipZap)
Jan 25 15:13 (PST)
Hi Rachel,
Customer made 3 duplicate payments in the amount of 503.95 and only 2 have posted. will you please look into this.
thank you!!!
Hey, has this been resolved?
Hello,
My order on BitInstant seems to have fallen through ( e1757cac-3059-4ebf-838f-4b77b3153a18 ). It passed verification but now I'm getting Order execution failed.
Thank you,
Ahk
My order on BitInstant seems to have fallen through ( e1757cac-3059-4ebf-838f-4b77b3153a18 ). It passed verification but now I'm getting Order execution failed.
Thank you,
Ahk
Hey Ahk,
Error Invalid recipient
You didnt give us a Bitcoin Address or anything
Let me know!
Thanks Yankee, not sure what happened, I could have sworn I put an address in but I do mess up sometimes
Anyway please send to this bitcoin address: 1DSAqcAnmzbhB4QNEKu6E8FMEkRBhAuFDc
qoute id: e1757cac-3059-4ebf-838f-4b77b3153a18
Thank you for your help!
--------
Processing now!
I, like the person above me, am curious how BitInstant is going to handle the extreme delay from order placement to order execution. I saw that Yankee indicated that fees would be refunded but I have heard nothing else on the matter. By my calculations, I lost ~1.43 Bitcoins as a result of the delay and would like to hear a reason why I should consider BitInstant the next time I would like to do a currency exchange.
Having said all that, I am very impressed at the customer service provided by BitInstant via this forum.
Having said all that, I am very impressed at the customer service provided by BitInstant via this forum.
I know I sent my last message on Friday and I likely won't hear anything until Monday on the fee / exchange rate refunds, but based on the recent feedback I'll be looking for another source for BTC in the future. Getting your coins "instantly" isn't worth the hassle that the company has been having lately. I've pretty much written off my $30 loss due to exchange rate.
Here are a couple of other options I'm looking into (with cash deposits at local banks) in case anyone else is looking to try something new:
https://www.ziggap.com
https://bitcopia.com
Here are a couple of other options I'm looking into (with cash deposits at local banks) in case anyone else is looking to try something new:
https://www.ziggap.com
https://bitcopia.com
Of course, we have your information, we just have not processed the refunds on those yet as were still investigating. If you absolutely need the coins now, I'd be happy to do it now. Just send me a PM.
Companys staff are liars.
Said they would refund the fee's of my transaction multiple times in multiple emails
almost a week latter no response after the fact that they said they would..
not cool.
Said they would refund the fee's of my transaction multiple times in multiple emails
almost a week latter no response after the fact that they said they would..
not cool.
Of course, we have your information, we just have not processed the refunds on those yet as were still investigating. If you absolutely need the coins now, I'd be happy to do it now. Just send me a PM.
Order ID: 540f0942-3407-420e-8ac1-07289023e804
Placed order a month and a half ago. Had some infrequently emailing with Rachel to no avail. Still haven't gotten any funds.
Placed order a month and a half ago. Had some infrequently emailing with Rachel to no avail. Still haven't gotten any funds.
Hey, I see this was processed. Can you confirm
About 5 hours ago I made a cash deposit using Bitinstant through ZipZap. The address associated with my OKPay wallet was supposed to be the destination for those funds. Alarmingly enough though, I've yet to receive anything even though my order appears to have already obtained the 6 confirmations required (according to Blockchain) prior to the funds being available. In fact, I believe the funds are indeed allocated to the address used in my transaction order, but since OKPay is an e-wallet, I don't have the first clue as to where I could find the Private Key associated with that address and therefore my hands are tied. I am unsure if this whole cluster-f*$ck is due to an issue with OKPay, Bitinstant, or worse yet, that something screwy is going on and my funds have been hijacked somehow. I'm unsure the latter is even really possible, but when I can't access the cash I get wary.
Can someone help me understand what's going on? To me, it seems more likely to be an issue with OKPay, but I don't really know. If need be, my Bitinstant info used to make the deposit in question is:
OrderID: 299e78cb-e83b-4893-8fc6-07001494149a
EventID: 9fe515cb-af5f-48d9-8d99-c911f41f2bcf
DestAccount: 1EgAb4ihHng7dSHoy9QJmskNv2KBYdkppD
QuoteID: 38f31850-a7c1-44d4-905c-bedecdce9265
User: SYSTEM
DestExchange: btc
eventtype: Order executed
Any advice, or suggestions would be very much appreciated.
Can someone help me understand what's going on? To me, it seems more likely to be an issue with OKPay, but I don't really know. If need be, my Bitinstant info used to make the deposit in question is:
OrderID: 299e78cb-e83b-4893-8fc6-07001494149a
EventID: 9fe515cb-af5f-48d9-8d99-c911f41f2bcf
DestAccount: 1EgAb4ihHng7dSHoy9QJmskNv2KBYdkppD
QuoteID: 38f31850-a7c1-44d4-905c-bedecdce9265
User: SYSTEM
DestExchange: btc
eventtype: Order executed
Any advice, or suggestions would be very much appreciated.
Hey, as I mentioned in a PM to you. This was processed 100% normally. We have no idea about OKPay and we can't give you support on their wallet.
i have used bitinstant cash to a bitcoin address in the past with no issues but this time never recieved my BTC. i deposited the money at 3:14 pm 1/30/13 it is currently 8:14 am 2/2/2013 and i have yet to recieve them. when i checked the order it said order execution failed.
my quote id is 2020c065-3da8-453e-ad1c-8e4bda000e4d
my quote id is 2020c065-3da8-453e-ad1c-8e4bda000e4d
Checking it out now, if this did not go thru, we will refund the fees.
So im an idiot and did the mt gox option when I really meant to send to a wallet.
OrderID: 6eb7aff9-873a-4a0a-b631-1e65f36fdbaf
I put this in the mt. gox field, 1CadY6jiA6Vo2A32PbEnRvL2FvMQPLA2uR, and thats the wallet ID i meant to send the coins to.
Thanks!
OrderID: 6eb7aff9-873a-4a0a-b631-1e65f36fdbaf
I put this in the mt. gox field, 1CadY6jiA6Vo2A32PbEnRvL2FvMQPLA2uR, and thats the wallet ID i meant to send the coins to.
Thanks!
No problem, do you want us to send you coins or process to a MtGox account?
Bike rode all the way to CVS to find out that bitinstant didn't work and everyone was looking at me like a retard because of me asking for bitcoins
Hey, didnt you start on BitInstant.com ? You get a slip on our website and hand it to the teller. At no point should you ever tell the teller what your buying. This is privacy.
All these problems is making me want to turn to another method of cash >>> bitcoin.
I made another two transactions for the same amount (303.95) and the second transaction didn't go through because it was the same amount as the first. The order is marked as "order successful" but the blockchain doesn't show up as sent. Now bitcoin prices are going down and im losing a bunch of money.
I made another two transactions for the same amount (303.95) and the second transaction didn't go through because it was the same amount as the first. The order is marked as "order successful" but the blockchain doesn't show up as sent. Now bitcoin prices are going down and im losing a bunch of money.
Hey, no you are not losing money. As always promised, we send you the BTC at time of sale.
Probably got caught in our double spend fraud filter. Please email me your Order ID or PM.
HEY YANKEE i put 2 transfers through this morning.
one for 503.95this one made it
one for 502.95 this one is still not in wallet.
OrderID: af4b68db-3cdd-4f73-a41f-1dd3bb6ca13d
EventID: 5fa8243c-3d74-4a45-bf9a-df3556ea949e
DestAccount: 1ESfw64BSJaaubYktnt8wnArfb69vWG1V1
QuoteID: 5d3b03e5-2533-457f-97b7-5cede4f7e578
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1359913737.56
APIResponse: {'BTC': 22.986630000000002}
FundsSent: $479.0899 USD
PLEASE TAKE CARE OF ASAP
one for 503.95this one made it
one for 502.95 this one is still not in wallet.
OrderID: af4b68db-3cdd-4f73-a41f-1dd3bb6ca13d
EventID: 5fa8243c-3d74-4a45-bf9a-df3556ea949e
DestAccount: 1ESfw64BSJaaubYktnt8wnArfb69vWG1V1
QuoteID: 5d3b03e5-2533-457f-97b7-5cede4f7e578
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1359913737.56
APIResponse: {'BTC': 22.986630000000002}
FundsSent: $479.0899 USD
PLEASE TAKE CARE OF ASAP
Fraud filter, processing now.
Hello BitInstant Support,
I made two cash deposit transactions through Moneygram back to back with differing amounts and the emails I received contained no redeemable MtGox codes in either email.
The first order ID is "OrderID: 0e60cd29-3b15-4e45-9d83-b7bbac857f29" and the second is "OrderID: 90ffd544-5e39-44e0-abdc-869ac5eaa4b2".
Please help!
I made two cash deposit transactions through Moneygram back to back with differing amounts and the emails I received contained no redeemable MtGox codes in either email.
The first order ID is "OrderID: 0e60cd29-3b15-4e45-9d83-b7bbac857f29" and the second is "OrderID: 90ffd544-5e39-44e0-abdc-869ac5eaa4b2".
Please help!
Hey, I see both codes were emailed to you at time of order. Have you checked again?
I had a good experience last time. Can you guys please check in to what happened with it this time? I got an e-mail from ZipZap about a successful transfer but not a single e-mail from bitinstant.com about anything at all and nothing from coinapult.
I don't even have an order Id just quote Id and event Id. Here is the quote Id.
72a6f4de-0af4-4bd2-8858-a60e935c7079
I don't even have an order Id just quote Id and event Id. Here is the quote Id.
72a6f4de-0af4-4bd2-8858-a60e935c7079
Hey, I see your order processed fine and I have your link. Did you get it?
UPDATE: I also just received my bitcoins via two new e-mails for my two orders! I couldn't be more impressed with the service at a time like this, to be honest. Kudos to BitInstant, and thanks!
I guess that answers my question
Thanks all for your patience and support
Charlie
February 03, 2013, 11:59:13 PM
I received my refund on the price fluctuation! Problem solved successfully!
February 03, 2013, 11:47:49 PM
UPDATE: I also just received my bitcoins via two new e-mails for my two orders! I couldn't be more impressed with the service at a time like this, to be honest. Kudos to BitInstant, and thanks!
February 03, 2013, 11:31:57 PM
UPDATE: I just now got my two bitinstant.com e-mails after previously only receiving an e-mail from ZipZap about a successful order. It's 10:30 Sunday night and they still fixed it apparently. I don't personally know many companies that have support running at this time. I do some IT work (in addition to programming) and my company definitely doesn't have any sort of support available after normal business hours and none on weekends.
I see a lot of people freaking out and getting very demanding over an apparent problem in the system (with the source of the problem being unknown) and others already demanding a refund immediately after having a problem; ridiculous.
It's understandable to be upset but these people aren't scammers. Your money is not lost. They will fix it.
Anyway, thanks bitinstant!
I see a lot of people freaking out and getting very demanding over an apparent problem in the system (with the source of the problem being unknown) and others already demanding a refund immediately after having a problem; ridiculous.
It's understandable to be upset but these people aren't scammers. Your money is not lost. They will fix it.
Anyway, thanks bitinstant!
February 03, 2013, 10:09:15 PM
Hello Bitinstant,
Today I placed an order. It was for $503.95. I have never had problems with this service before and always come home to have my coins instantly in my wallet. I get them directly deposited into my wallet. I received confirmation from Zipzap and even contacted them wondering why I hadn't received my coins. There should be no problem they said. Please send me my coins.
I had paid for one just last night too for the exact same amount to the same bitcoins address: 17eM38FXSVPGpDdY3CxUZ22okUea5r5ubx
Not sure if it just got registered as a duplicate or something or if there is some mistake... I just no there is no chance in hell that I am out $503.95.
Please get back to me ASAP. Thanks.
The account number for my unprocessed order is: 367130770
The processed one is: 884045501
If that helps...
Need my coins ASAP... Thanks.
Today I placed an order. It was for $503.95. I have never had problems with this service before and always come home to have my coins instantly in my wallet. I get them directly deposited into my wallet. I received confirmation from Zipzap and even contacted them wondering why I hadn't received my coins. There should be no problem they said. Please send me my coins.
I had paid for one just last night too for the exact same amount to the same bitcoins address: 17eM38FXSVPGpDdY3CxUZ22okUea5r5ubx
Not sure if it just got registered as a duplicate or something or if there is some mistake... I just no there is no chance in hell that I am out $503.95.
Please get back to me ASAP. Thanks.
The account number for my unprocessed order is: 367130770
The processed one is: 884045501
If that helps...
Need my coins ASAP... Thanks.
February 03, 2013, 09:54:19 PM
Guys email Zipzap they have told me they are investigating bitinstant and seem very motivated to correct this clusterfuck!
February 03, 2013, 09:43:06 PM
I had a good experience last time. Can you guys please check in to what happened with it this time? I got an e-mail from ZipZap about a successful transfer but not a single e-mail from bitinstant.com about anything at all and nothing from coinapult.
I don't even have an order Id just quote Id and event Id. Here is the quote Id.
72a6f4de-0af4-4bd2-8858-a60e935c7079
It says you can't use an Event Id in the URL but if I use a Quote ID it shows it the info associated with the order.
https://www.bitinstant.com/order_status/72a6f4de-0af4-4bd2-8858-a60e935c7079
* I used the blue MoneyGram slip at Wal-Mart
* I have the receipt with reference # and everything.
* I got two e-mails from ZipZap, nothing from BitInstant or Coinapult
* I don't have an OrderId now I must have closed the tab after my order but I can view the information by using the Quote Id
* When using the QuoteId, it shows Order Execution Failed
Anyway, I never got any e-mails and not sure what to do at this point. I remember gettling a link to coinapult the last time. Please let me know ASAP, thanks.
I don't even have an order Id just quote Id and event Id. Here is the quote Id.
72a6f4de-0af4-4bd2-8858-a60e935c7079
It says you can't use an Event Id in the URL but if I use a Quote ID it shows it the info associated with the order.
https://www.bitinstant.com/order_status/72a6f4de-0af4-4bd2-8858-a60e935c7079
* I used the blue MoneyGram slip at Wal-Mart
* I have the receipt with reference # and everything.
* I got two e-mails from ZipZap, nothing from BitInstant or Coinapult
* I don't have an OrderId now I must have closed the tab after my order but I can view the information by using the Quote Id
* When using the QuoteId, it shows Order Execution Failed
Anyway, I never got any e-mails and not sure what to do at this point. I remember gettling a link to coinapult the last time. Please let me know ASAP, thanks.
February 03, 2013, 09:18:16 PM
Hello BitInstant Support,
I made two cash deposit transactions through Moneygram back to back with differing amounts and the emails I received contained no redeemable MtGox codes in either email.
The first order ID is "OrderID: 0e60cd29-3b15-4e45-9d83-b7bbac857f29" and the second is "OrderID: 90ffd544-5e39-44e0-abdc-869ac5eaa4b2".
Please help!
I made two cash deposit transactions through Moneygram back to back with differing amounts and the emails I received contained no redeemable MtGox codes in either email.
The first order ID is "OrderID: 0e60cd29-3b15-4e45-9d83-b7bbac857f29" and the second is "OrderID: 90ffd544-5e39-44e0-abdc-869ac5eaa4b2".
Please help!
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