Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 379. (Read 496035 times)

-_-

This is almost laughable... The professional thing to do would be to obtain my PayPal information from my order information. I have provided you order id information and ticket numbers which with less than 5 minutes of work all contain the information you need to complete this tx (my PayPal address) and even posted my PayPal address in at least 1 post here in this thread dealing with you. Now you tell me in plain English that you haven't even looked at my order information (which I have posted more than once) and you cop an attitude with me when it's YOUR company that's made the mistake here.

Since you CLEARLY can't be bothered to leave your duties trolling the customers who keep your service alive here in the forum, here is my PayPal information, AGAIN: [email protected]

Processed!


Looks like it did process, let me check and resend the email.


Hey, we just ran out of BTCe funds again.

Let me explain how it works!

First, go to BTC-e.com and on the bottom right you can see our reserves, currently at 0 which is why it failed. Further, this order will be processed as soon as we have reserves. If you are using our system thru the API software, it would have rejected the transaction. We are rolling out a new glitch that will not allow transfers to take place if we have no reserves as well!

Let me know if you want to wait, or a refund.

EDIT: Processed!

Hi Yankee, This one has still not come through.

--
Quote from: bvcxznm on January 23, 2013, 08:59:22 PM
Hi still waiting on this one.

21d2fcb4-bd2f-48dd-acad-d23de371de96

Thanks.
--
Processing now! Sorry, we had to reset your PIN which caused it to fail.
--

Hi, I need help with order: 75bc2494-3669-4899-9b9d-11865d2b223d please. Why sometimes you still have "control" of your MtGox/Btce code and can cancel it and give ourselves a refund?

And then others like this one says:

Gox coupon deposited at BitInstant account
Order execution failed!

Thanks

I had a failed transaction from Dwolla and did not receive any response from the custom service email, it's been about 8 hours.

my id was 76c50886-6bbf-4ba6-9d54-2548f859d2bf

PM'd awaiting a response

Look, I apologize (again) for this glitch. If you think we are purposely ruining our reputation to skim $1, thats fine. We have thousands of happy customers that know we do everything and beyond for them. This includes yourself. I didn't even look at your order information before I offered you to refund all the fees. We value every customer big or small and want to keep everyone happy.

Please PM me your desired location of the fee refund.

If you don't feel I handled this properly, thats fine. Im not sure what else you want me to do.

Thanks, and I wish you the best of luck on your endeavors.

Charlie


Hey,

Just got an email , and our developers are still looking into this. I just sent you a PM.

Of course, we will honor any BTC quote, regardless of price raise.

Charlie

It's been 7 hours since you've said "Done!". That doesn't sound nor does it look done to me. Please push my order through and refund my 4% fee if you would please.  

(again) :/ zipzap# =  700612906

I still have not received my $3.12 outstanding balance or the fees.


Implying the problem has been identified and resolved...


Implying you have no idea what the problem is or whether it's fixed, yet you still advise me to go and try to make another transfer to prove the first two errors were merely a fluke...


Recommend me alternative service that transfers money from btc-e/mt gox/dwolla codes to paypal and I will be happy to give them a try.

I did, and I've checked every single other transfer and I don't see this anywhere else, thats why this is appaling.

We've been doing Paypal for almost a year now, others would have noticed this as well and we could have fixed it, so obviously its not malicious.


I agree, and we do our best to keep our prices as low as possible. Again, we are not doing this on purpose. We barely make 1% on these TX's. Most of the fees go to VirWox and Paypal. You are never forced to use us!

Again, Im sorry about this and were looking into it, I should have an answer within a few days after the Devs see why this happened to you.

-Charlie

You clearly STILL have not thoroughly read my posts. Between my TWO transactions, I was shorted $3.12 not "$1". After the first time I didn't get the full amount I DID give your service a second try and was shorted again. Since then I have made multiple contacts to your support department and have been ignored forcing me to come here and deal with you who can't even be bothered to take the time and give my posts more than a passing glance as he fights with forum trolls. Now you think I should go give it a third try when I still have not received my remaining balance (you say you'll hook up remaining balance + fees, I've already given you all the information you'd need to do such a thing and yet I have received nothing), you've given me no explanation as to how the error occurred and until I came in here today your customer service dept went AWOL on me...?

Also, I never accused you of scamming me but the money went somewhere. If it didn't reach me and it didn't reach VirWox there's only 1 other party left in this equation.

Also recognize that it's not the amount missing that is my complaint, but if you continue to take an extra $1.56 off of every transaction those numbers will eventually add up.

As your customers (the base of the bitcoin economy) we already pay fees at every turn (mining pool fees, exchange trading fees, exchange withdrawal fees, exorbitant fees to have BitInstant process a coupon and send money to our paypal accounts) for those of us who don't mine 15 BTC a day the fees become overwhelming. Another $3+ between two transactions in two days that we aren't expecting to pay and no one can explain what happened is simply unacceptable.

Troll,

Stop spamming my threads. As I pointed out, you are obviously lying and never placed an order with us.

Respond with an actual Order ID or dont respond at all, you are lying, spamming and trolling


Order ID?


Processed!


Sorry I did not read it well enough.

Before you accuse us of scamming you, would we really risk $1 for our reputation? Dont you think this is a common mistake ?

You are the only one with this issue, its probably just a glitch.

I'd be glad to refund you not only the $1, but also all the fees.

I encourage you to try another transfer, and you will see this was an error


Processing now and refunding fees!


Processed!


Processing now!

Ya me to..we should have a fix by today


Processing now! Sorry, we had to reset your PIN which caused it to fail.


Done!

Hey yankee could you process my order?

zipzap# =  700612906

Thanks for your time and services

Hi still waiting on this one.

21d2fcb4-bd2f-48dd-acad-d23de371de96

Thanks.

I have the same issue as everyone else with Dwolla. I have 2 failed transactions. Rachel helped me yesterday but is unresponsive today.

Order ID        2fb13654-22a5-4729-855b-c3287d13dc5e
Quote ID        aea40d91-6920-4621-9001-0f3ddebfff3f

And

Order ID        a456f4b8-5c0b-4390-aaa8-733222830f89
Quote ID        16546819-1ed9-4da7-89a8-1febf8592935

Yankee you mind helping me out?

I hope you guys get this Dwolla API or w/e fixed so that we don't have to bug you.

-BAM

Having problems with my Dwolla order as well...

Order ID: edc800b2-a6db-4a76-8786-ec7d1a49e2c6

Thanks.

Still have not received bitcoin. This is the third day now. I was told yesterday that this would be resolved by now. What is the status of my order?


Order ID: 9d314c84-ea5a-48dc-a19f-8c8da48df630?

I don't want to trash your idea, but trading BTC directly for PayPal rarely ends well. The forum is ripe with horror stories of people buying/selling BTC for PayPal and then the person with the PP account cancels the charges once the coins have been traded.

Is it possible to add BitCoin to a website such as PayPal where you buy something and you get it straight away after transaction has been made for example lets say you're paying for some coins or something on a game and if you pay via paypal you get the coins straight after the transaction has been made how can I create something like that?

*repost from other thread

Hello,

I am also having an issue with Dwolla.

Dwolla failed verification - unable to locate

Quote Id: 4fc15b6d-6cc3-4d93-8a96-966c31f27fb1
Event Id: eeb80b6a-3023-468f-b040-c89e08e8dcef

*Update*
Processed, thank you!