Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 378. (Read 495998 times)
January 25, 2013, 11:27:32 AM
Hey Yankee, I messaged you a week ago about this order failure, order ID 7661b00f-bb53-4efe-b694-3d4daacc5461 and you said it was processed, yet I still haven't received an email, also a second order failure, 02a338ed-dd66-446a-97cd-e66ad401e59e, which I tried to alert support about a couple days ago and have not heard anything.
January 25, 2013, 10:46:39 AM
Just some general questions. On the front page it says:
"limits 500 for all transfers, 1000 for cash bank deposits, 2000 per per day, minimal order 20"
I assume these are $ limits? Is that "per per" a typo? I don't understand what the limits are. I can do 4 separate transfers of $500 per day? Or I can do 2 separate $1000 bank deposits per day? I can do one $1000 bank deposit and 2 separate transfers of $500 in a day? I noticed that ZipZap has a limit of $1000 cash deposit to a local store. Is a ZipZap deposit classified as a Bank deposit?
Are these limits because of FinCEN rules?
thanks
"limits 500 for all transfers, 1000 for cash bank deposits, 2000 per per day, minimal order 20"
I assume these are $ limits? Is that "per per" a typo? I don't understand what the limits are. I can do 4 separate transfers of $500 per day? Or I can do 2 separate $1000 bank deposits per day? I can do one $1000 bank deposit and 2 separate transfers of $500 in a day? I noticed that ZipZap has a limit of $1000 cash deposit to a local store. Is a ZipZap deposit classified as a Bank deposit?
Are these limits because of FinCEN rules?
thanks
Hey
Yes, thats a typo, thanks!
Yes, you can do 4 tx's up to 2k per day. Some stores allow $1000, but its up to their discretion so we say to be safe only do $500 so you dont go to the store and get turned away.
Dec 2nd info
Order ID 08af9ae2-57e6-4498-a824-8e22ad6bb1ee
Quote ID 94778d3a-c896-41d4-8a3f-8d2d796345e0
Event ID b9572826-c9dd-4fdd-9f39-4154852791cc
Blockchain shows deposit for dec 2nd
http://blockchain.info/address/12Lyh7abBc6toSMapkyZvPmrpyqSWKKTTS
dec 3rd info (no deposit)
Quote ID eb27805b-b821-46af-be1c-dbd66bfb7e38
Event ID 3cbc0ae9-dda7-4b44-aa55-eb58814f8e40
*same bitcoin address as before with no new deposit
http://blockchain.info/address/12Lyh7abBc6toSMapkyZvPmrpyqSWKKTTS
Please report back it has been over a month and with how bitcoins have skyrocketed it seems i missed out on a great investment. I do appreciate your help. I know it's not easy.
Hey,
On the second order, you selected MtGox instead of Bitcoin Address.
If you check the order confirmation email, there is a MtGox code in there. If you want, I can take the code and convert it into BTC for you
Charlie
January 25, 2013, 01:11:48 AM
Hello I made a purchase for Bitcoins on Dec 2nd and Dec 3rd. However i only received my coins from dec 2 never the 3rd. I had given up all hope with the email support but was told more help was available on here.
Im going to put it plainly so you can see the error.
Dec 2nd info
Order ID 08af9ae2-57e6-4498-a824-8e22ad6bb1ee
Quote ID 94778d3a-c896-41d4-8a3f-8d2d796345e0
Event ID b9572826-c9dd-4fdd-9f39-4154852791cc
Blockchain shows deposit for dec 2nd
http://blockchain.info/address/12Lyh7abBc6toSMapkyZvPmrpyqSWKKTTS
dec 3rd info (no deposit)
Quote ID eb27805b-b821-46af-be1c-dbd66bfb7e38
Event ID 3cbc0ae9-dda7-4b44-aa55-eb58814f8e40
*same bitcoin address as before with no new deposit
http://blockchain.info/address/12Lyh7abBc6toSMapkyZvPmrpyqSWKKTTS
Please report back it has been over a month and with how bitcoins have skyrocketed it seems i missed out on a great investment. I do appreciate your help. I know it's not easy.
Im going to put it plainly so you can see the error.
Dec 2nd info
Order ID 08af9ae2-57e6-4498-a824-8e22ad6bb1ee
Quote ID 94778d3a-c896-41d4-8a3f-8d2d796345e0
Event ID b9572826-c9dd-4fdd-9f39-4154852791cc
Blockchain shows deposit for dec 2nd
http://blockchain.info/address/12Lyh7abBc6toSMapkyZvPmrpyqSWKKTTS
dec 3rd info (no deposit)
Quote ID eb27805b-b821-46af-be1c-dbd66bfb7e38
Event ID 3cbc0ae9-dda7-4b44-aa55-eb58814f8e40
*same bitcoin address as before with no new deposit
http://blockchain.info/address/12Lyh7abBc6toSMapkyZvPmrpyqSWKKTTS
Please report back it has been over a month and with how bitcoins have skyrocketed it seems i missed out on a great investment. I do appreciate your help. I know it's not easy.
January 25, 2013, 01:00:12 AM
Yankee, any word on mine? YOu keep saying its processed or the email needs to be resent but we still havent seen it go through... Its been awhile now and i've been super patient. Please help.
Order id:21d2fcb4-bd2f-48dd-acad-d23de371de96
Order id:21d2fcb4-bd2f-48dd-acad-d23de371de96
Ya, I resent the link again
Looks like Tormail may be rejecting it. Do you have a BTC address I can send to instead? My post is 2 posts above I just don't feel like quoting a post in which you responded to 6 people on, but I PM'ed you with my BTC address. Please process asap and return my fees!
Got it!
Not trying to nag as I know you guys are busy, but I'm just wondering the status of my refund.
Order ID 90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID 64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID 15526229-0aa9-4aca-a0fd-ec8ce6b21ed1
Thank you!
Order ID 90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID 64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID 15526229-0aa9-4aca-a0fd-ec8ce6b21ed1
Thank you!
This processed. I will refund the fees as well!
Ok cool. However I promised fees returned. Let me know where to send them.
Please send to 1Pzrzod867No1XF4EBz1tyBaUzCnxSEaLE
Sorry about this mess!
January 24, 2013, 11:48:53 PM
thanks. keep me posted.
January 24, 2013, 11:17:53 PM
Yankee, any word on mine? YOu keep saying its processed or the email needs to be resent but we still havent seen it go through... Its been awhile now and i've been super patient. Please help.
Order id:21d2fcb4-bd2f-48dd-acad-d23de371de96
Order id:21d2fcb4-bd2f-48dd-acad-d23de371de96
Ya, I resent the link again
Looks like Tormail may be rejecting it. Do you have a BTC address I can send to instead? My post is 2 posts above I just don't feel like quoting a post in which you responded to 6 people on, but I PM'ed you with my BTC address. Please process asap and return my fees!
Got it!
Not trying to nag as I know you guys are busy, but I'm just wondering the status of my refund.
Order ID 90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID 64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID 15526229-0aa9-4aca-a0fd-ec8ce6b21ed1
Thank you!
Order ID 90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID 64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID 15526229-0aa9-4aca-a0fd-ec8ce6b21ed1
Thank you!
This processed. I will refund the fees as well!
Ok cool. However I promised fees returned. Let me know where to send them.
January 24, 2013, 11:04:00 PM
Not trying to nag as I know you guys are busy, but I'm just wondering the status of my refund.
Order ID 90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID 64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID 15526229-0aa9-4aca-a0fd-ec8ce6b21ed1
Thank you!
Order ID 90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID 64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID 15526229-0aa9-4aca-a0fd-ec8ce6b21ed1
Thank you!
This processed. I will refund the fees as well!
January 24, 2013, 09:59:39 PM
Yankee, any word on mine? YOu keep saying its processed or the email needs to be resent but we still havent seen it go through... Its been awhile now and i've been super patient. Please help.
Order id:21d2fcb4-bd2f-48dd-acad-d23de371de96
Order id:21d2fcb4-bd2f-48dd-acad-d23de371de96
Ya, I resent the link again
Looks like Tormail may be rejecting it. Do you have a BTC address I can send to instead? My post is 2 posts above I just don't feel like quoting a post in which you responded to 6 people on, but I PM'ed you with my BTC address. Please process asap and return my fees!
January 24, 2013, 09:47:10 PM
Not trying to nag as I know you guys are busy, but I'm just wondering the status of my refund.
Order ID 90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID 64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID 15526229-0aa9-4aca-a0fd-ec8ce6b21ed1
Thank you!
Order ID 90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID 64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID 15526229-0aa9-4aca-a0fd-ec8ce6b21ed1
Thank you!
This processed. I will refund the fees as well!
January 24, 2013, 09:25:07 PM
Yep. Sent you a PM. Thx.
Ya, I resent the link again Looks like Tormail may be rejecting it. Do you have a BTC address I can send to instead?
Yankee, any word on mine? YOu keep saying its processed or the email needs to be resent but we still havent seen it go through... Its been awhile now and i've been super patient. Please help.
Order id:21d2fcb4-bd2f-48dd-acad-d23de371de96
Order id:21d2fcb4-bd2f-48dd-acad-d23de371de96
Ya, I resent the link again
Looks like Tormail may be rejecting it. Do you have a BTC address I can send to instead? January 24, 2013, 09:20:32 PM
Yankee, any word on mine? YOu keep saying its processed or the email needs to be resent but we still havent seen it go through... Its been awhile now and i've been super patient. Please help.
Order id:21d2fcb4-bd2f-48dd-acad-d23de371de96
Order id:21d2fcb4-bd2f-48dd-acad-d23de371de96
Ya, I resent the link again
Looks like Tormail may be rejecting it. Do you have a BTC address I can send to instead? January 24, 2013, 08:28:26 PM
Yankee, any word on mine? YOu keep saying its processed or the email needs to be resent but we still havent seen it go through... Its been awhile now and i've been super patient. Please help.
Order id:21d2fcb4-bd2f-48dd-acad-d23de371de96
Order id:21d2fcb4-bd2f-48dd-acad-d23de371de96
January 24, 2013, 07:06:16 PM
I'm making a single deposit a day, not multiple. I could see if I was doing multiple a day why it would stop one from being instant. I just like to know what's going on when my coins take more than a day to get to me especially when it's a problem that hasn't been identified yet.[/quote]
Did you get my PM?
Wow... I honestly didn't think you were going to help me...
I apologize for giving you such a hard time, I felt dicked around by your customer service department (namely Rachel) and I expected you were doing the same.
This has gone above and beyond what I expected. I thank you and I sincerely apologize.
No problem, let me know if you need any help in the future.
Hi Yankee:
I've got a transfer from Dwolla that failed. I was hoping you could take a look.
Here is the trans ID: 06dc2a23-adf9-4625-a77f-4a283cf1e7d1
thanks
I've got a transfer from Dwolla that failed. I was hoping you could take a look.
Here is the trans ID: 06dc2a23-adf9-4625-a77f-4a283cf1e7d1
thanks
Processed!
Not trying to nag as I know you guys are busy, but I'm just wondering the status of my refund.
Order ID 90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID 64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID 15526229-0aa9-4aca-a0fd-ec8ce6b21ed1
Thank you!
Order ID 90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID 64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID 15526229-0aa9-4aca-a0fd-ec8ce6b21ed1
Thank you!
This processed. I will refund the fees as well!
January 24, 2013, 06:41:25 PM
Not trying to nag as I know you guys are busy, but I'm just wondering the status of my refund.
Order ID 90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID 64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID 15526229-0aa9-4aca-a0fd-ec8ce6b21ed1
Thank you!
Order ID 90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID 64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID 15526229-0aa9-4aca-a0fd-ec8ce6b21ed1
Thank you!
January 24, 2013, 03:51:41 PM
Hi Yankee:
I've got a transfer from Dwolla that failed. I was hoping you could take a look.
Here is the trans ID: 06dc2a23-adf9-4625-a77f-4a283cf1e7d1
thanks
I've got a transfer from Dwolla that failed. I was hoping you could take a look.
Here is the trans ID: 06dc2a23-adf9-4625-a77f-4a283cf1e7d1
thanks
January 24, 2013, 03:38:18 PM
Hey yankee could you process my order?
zipzap# = 700612906
Thanks for your time and services
zipzap# = 700612906
Thanks for your time and services
Done!
(again) :/ zipzap# = 700612906
Hey,
Just got an email , and our developers are still looking into this. I just sent you a PM.
Of course, we will honor any BTC quote, regardless of price raise.
Charlie
I'm making a single deposit a day, not multiple. I could see if I was doing multiple a day why it would stop one from being instant. I just like to know what's going on when my coins take more than a day to get to me especially when it's a problem that hasn't been identified yet. 
January 24, 2013, 03:11:44 PM
Most people would not call being active on their companies support thread trolling, but I guess you are different.
I sent $50 to your Paypal account. At this point, all your fees were refunded and I gave you extra money for your troubles.
OrderID 18c4bff8-cc0b-40bd-b563-dad855a78373
Good luck on your Bitcoin endeavors.
Charlie
I sent $50 to your Paypal account. At this point, all your fees were refunded and I gave you extra money for your troubles.
OrderID 18c4bff8-cc0b-40bd-b563-dad855a78373
Good luck on your Bitcoin endeavors.
Charlie
Wow... I honestly didn't think you were going to help me...
I apologize for giving you such a hard time, I felt dicked around by your customer service department (namely Rachel) and I expected you were doing the same.
This has gone above and beyond what I expected. I thank you and I sincerely apologize.
January 24, 2013, 02:33:37 PM
Hi, Still nothing on this one...
"
Quote from: bvcxznm on Today at 03:39:03 PM
Hi Yankee, This one has still not come through.
--
Quote from: bvcxznm on January 23, 2013, 08:59:22 PM
Hi still waiting on this one.
21d2fcb4-bd2f-48dd-acad-d23de371de96
Thanks.
--
Processing now! Sorry, we had to reset your PIN which caused it to fail.
--
Looks like it did process, let me check and resend the email.
"
"
Quote from: bvcxznm on Today at 03:39:03 PM
Hi Yankee, This one has still not come through.
--
Quote from: bvcxznm on January 23, 2013, 08:59:22 PM
Hi still waiting on this one.
21d2fcb4-bd2f-48dd-acad-d23de371de96
Thanks.
--
Processing now! Sorry, we had to reset your PIN which caused it to fail.
--
Looks like it did process, let me check and resend the email.
"
January 24, 2013, 02:21:39 PM
-_-
This is almost laughable... The professional thing to do would be to obtain my PayPal information from my order information. I have provided you order id information and ticket numbers which with less than 5 minutes of work all contain the information you need to complete this tx (my PayPal address) and even posted my PayPal address in at least 1 post here in this thread dealing with you. Now you tell me in plain English that you haven't even looked at my order information (which I have posted more than once) and you cop an attitude with me when it's YOUR company that's made the mistake here.
This is almost laughable... The professional thing to do would be to obtain my PayPal information from my order information. I have provided you order id information and ticket numbers which with less than 5 minutes of work all contain the information you need to complete this tx (my PayPal address) and even posted my PayPal address in at least 1 post here in this thread dealing with you. Now you tell me in plain English that you haven't even looked at my order information (which I have posted more than once) and you cop an attitude with me when it's YOUR company that's made the mistake here.
Hey, no the professional thing to do would be to ask you which I did twice. There are two locations to give you a refund.
Refund = Sending funds back to the original location. Your original location is BTCe, if I had sent it there, you would have came back here and trolled me more.
Since you CLEARLY can't be bothered to leave your duties trolling the customers who keep your service alive here in the forum, here is my PayPal information, AGAIN: [email protected]
Most people would not call being active on their companies support thread trolling, but I guess you are different.
I sent $50 to your Paypal account. At this point, all your fees were refunded and I gave you extra money for your troubles.
OrderID 18c4bff8-cc0b-40bd-b563-dad855a78373
Good luck on your Bitcoin endeavors.
Charlie
Thanks for the quick service. And the explanation. I'm Btce chatadmin and so help others. So when I could cancel my code, was it caused by MtGox being out of reserves? How can you tell MtGox is out of reserves, and do you have an approximate ETA on the new improved version?
Should be only a few days. Ill keep you updated.
January 24, 2013, 01:11:59 PM
Thanks for the quick service. And the explanation. I'm Btce chatadmin and so help others. So when I could cancel my code, was it caused by MtGox being out of reserves? How can you tell MtGox is out of reserves, and do you have an approximate ETA on the new improved version?
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