Official Newbie BitInstant Support Thread (Active Customer Support) - page 386.

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

Quote from: dave859 on January 14, 2013, 12:51:19 PM

Where can I reach someone? I'm not going to post my private order details on a public forum.

How can I use your "live chat?"

Quote from: dave859 on January 14, 2013, 01:14:43 PM

I have to get going I can't hang around all day a forum trying to get my money. Can you please check your email and take care of this already? You say 1 hour "instant" but it's been more than half a day, no response to email no live chat even exists and nobody answers your phone. I sent a message yesterday through your "live chat" when it was obvious there was a problem.

You need to add money to your bitstamp account and then process all the failed transactions!

Quote from: dave859 on January 14, 2013, 01:49:45 PM

So I get a response from "Rachael" to the newer not important messages. But message from yesterday relating to the missing funds are not replied to. I once again contact [email protected]. Please explain when the situation of only $39 in your bitstamp account will be solved. Please don't bill me your fees because transfer was "guaranteed" 1 hour.

Please don't post three messages!

If there is an issue, please PM me your Order ID and I will resolve it, or wait for support to respond to you

Thanks!

Quote from: Third Way on January 14, 2013, 12:52:33 PM

>What are you trying to do?

I paid for coins (I already received, that was not the issue) but I wanted to look at the receipt so that next time I know what information to give you in case anything happens, I am autistic and sometimes i dont understand things right away so i write it down and keep notes a lot.

Got it, its a 9 digit Account Number.

dave859

newbie

Activity: 31

Merit: 0

So I get a response from "Rachael" to the newer not important messages. But message from yesterday relating to the missing funds are not replied to. I once again contact [email protected]. Please explain when the situation of only $39 in your bitstamp account will be solved. Please don't bill me your fees because transfer was "guaranteed" 1 hour.

dave859

newbie

Activity: 31

Merit: 0

I have to get going I can't hang around all day a forum trying to get my money. Can you please check your email and take care of this already? You say 1 hour "instant" but it's been more than half a day, no response to email no live chat even exists and nobody answers your phone. I sent a message yesterday through your "live chat" when it was obvious there was a problem.

You need to add money to your bitstamp account and then process all the failed transactions!

Third Way

full member

Activity: 238

Merit: 100

>What are you trying to do?

I paid for coins (I already received, that was not the issue) but I wanted to look at the receipt so that next time I know what information to give you in case anything happens, I am autistic and sometimes i dont understand things right away so i write it down and keep notes a lot.

dave859

newbie

Activity: 31

Merit: 0

Where can I reach someone? I'm not going to post my private order details on a public forum.

How can I use your "live chat?"

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

Quote from: dave859 on January 14, 2013, 12:24:05 PM

Hello. I have an order failure. I see you are online last night here when I contact your "live chat" that each time tells me that I will get an email back.

I placed a transfer to bitstamp and I got an email like "Order succeed" "API Error: No funds in account"

I call and no answer. I go to "live chat" and it says "You will get email response." You are active here on the forum yesterday and today but you don't respond to email?

Hey, Im not the one who responds to email. We have a support team who will respond asap (Monday is a little backed up from the weekend)

The reason we have this support thread is so we can resolve it here!

Please post your Order information asap

Charlie

Quote from: Third Way on January 14, 2013, 12:38:36 PM

Where can I verify my zip zap account #?

What are you trying to do?

Third Way

full member

Activity: 238

Merit: 100

Where can I verify my zip zap account #?

dave859

newbie

Activity: 31

Merit: 0

Hello. I have an order failure. I see you are online last night here when I contact your "live chat" that each time tells me that I will get an email back.

I placed a transfer to bitstamp and I got an email like "Order succeed" "API Error: No funds in account"

I call and no answer. I go to "live chat" and it says "You will get email response." You are active here on the forum yesterday and today but you don't respond to email?

cooksy

newbie

Activity: 6

Merit: 0

Coin showed up this morning. I can now breathe again Grin

. Thanks yankee.

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

Quote from: PharaohUB on January 14, 2013, 11:21:26 AM

Hey guys funds showed up this morniing. Thanks for the help.

Thanks!

Can you update your other thread?

PharaohUB

full member

Activity: 131

Merit: 100

Hey guys funds showed up this morniing. Thanks for the help.

PharaohUB

full member

Activity: 131

Merit: 100

My ZipZap Account number is 289670424

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

Quote from: PharaohUB on January 14, 2013, 10:22:05 AM

I already created a thread for this before I saw this customer support thread. My issue is summarized below. Basically I paid and was confirmed by zipzap, but the coins are nowhere to be found, and BitInstant never sent me an Order ID so I don't have that information. Please help my email address is gpfarrow@gm***.com and I sent 500. Hope that helps.

Please post your ZipZap Account # that was on your deposit slip or receipt.

Quote from: doggyman on January 14, 2013, 02:05:36 AM

Hey Yankee,

The Dwolla verification has failed again. You've helped me in the past, and I'm counting on this. My money has left my Dwolla account. Thanks!

Info:
Order ID   5eb70117-2f23-45b5-996a-66f97ac9138d
Quote ID   0e041823-3812-44d7-97d3-defc68129984
Event ID   1b4127e2-373d-491c-8278-9c3d12434ffc

Best,
C

Processed!

Quote from: burton0516 on January 14, 2013, 09:33:14 AM

Just woke up and checked, my funds are good too. definitely bookmarking this thread for future troubleshooting issues. Best customer service I think I've ever had regarding the internet, honestly.

Thanks! Pleasure serving you

PharaohUB

full member

Activity: 131

Merit: 100

I already created a thread for this before I saw this customer support thread. My issue is summarized below. Basically I paid and was confirmed by zipzap, but the coins are nowhere to be found, and BitInstant never sent me an Order ID so I don't have that information. Please help my email address is gpfarrow@gm***.com and I sent 500. Hope that helps.

"I hope I did everything right. I started a transaction with BitInstant. I went through the process and chose "send to bitcoin address". I used my address for my coinbase.com account. I was given info to send via moneygram. I went to the store and sent 500 to zipzap. Got an e-mail confirmation from ZipZap that money was received. I never received one piece of e-mail from BitInstant. No confirmation when I started the order, nothing when I completed it. It's been about 40 hours since ZipZap confirmed receipt and I don't see the bitcoins anywhere. I don't know my order number as BitInstant never e-mailed me anything. BitInstant isn't responding to e-mails and their live chat does not work. Can someone help me? This is my first time doing this. I hope I didn't do something wrong. That's a lot of money just to disappear..."

burton0516

newbie

Activity: 3

Merit: 0

Just woke up and checked, my funds are good too. definitely bookmarking this thread for future troubleshooting issues. Best customer service I think I've ever had regarding the internet, honestly.

jesussaves666

newbie

Activity: 3

Merit: 0

Disregard! Funds just deposited.

jesussaves666

newbie

Activity: 3

Merit: 0

I did bitinstant to coinapult. I got the bit instant confirmation email but still no coins. This was 12 hours ago.
OrderID: 3e153b0a-877c-448f-8ed7-a8cd359b8b6d
EventID: a10b5d76-4251-4df8-8879-15d6be6beb3b
QuoteID: 454876b5-01c5-4a4c-846d-943adeb16945

doggyman

newbie

Activity: 4

Merit: 0

Hey Yankee,

The Dwolla verification has failed again. You've helped me in the past, and I'm counting on this. My money has left my Dwolla account. Thanks!

Info:
Order ID   5eb70117-2f23-45b5-996a-66f97ac9138d
Quote ID   0e041823-3812-44d7-97d3-defc68129984
Event ID   1b4127e2-373d-491c-8278-9c3d12434ffc

Best,
C

cooksy

newbie

Activity: 6

Merit: 0

Sent funds about 12 hours ago through moneygram to a bitcoin address. Sent a pm earlier and was told i would be processed very soon. 7 hours later still havent received my coins and theres still no record of it being sent in blockchain. Could you guys please give me an update as soon as you can. Im not trying to be a pain in the ass but I was really counting on getting my coins today because I have to be able to use them tomorrow(monday).

apathy30

newbie

Activity: 3

Merit: 0

Thank you for the response! Looking forward to more transactions in the future

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 386. (Read 496035 times)