Official Newbie BitInstant Support Thread (Active Customer Support) - page 385.

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

Quote from: JonnyB on January 16, 2013, 10:14:01 PM

I completed transaction 24 hours ago, no show
Quote ID 4a5b0f3c-7ac3-4198-aa8f-97f23ffe7377
Event ID a8ec3bd3-d0b4-4db8-9127-39fdfa377b01

Hey Jonny, looks like this was executed, can you confirm?

Quote from: macbook-air on January 16, 2013, 11:14:29 PM

https://www.bitinstant.com/order_status/f8ab28c5-4e39-4048-9f03-13272c62cfb7

"Serious error occurred"

If it cannot get processed before 04:00 UTC. I want refund. (That is, MtGox code, instead of VouchX)

Working on this issue now.

Quote from: Fanatic on January 17, 2013, 12:00:40 AM

hello! it's me again! "All Reserves Up" but i'm having problems with transaction!

Order# cdd1ad4b-ab7a-42d2-a1c7-20862e85e473
800$ MtGox -> BTC-E
Order execution failed!

We just ran out of reserves, I can process it when its up within a few hours or I can refund you now.

Quote from: ?? on ??

Hello,

I had placed an order, ID: ee7aba52-5034-492f-8b0e-889bd03958eb. It's showing Dwolla verification failed, but I had already confirmed my id with them and everything on the last transaction. Can someone take a look at this whdn you have a chance? Thank you

Processed

devz0r

newbie

Activity: 2

Merit: 0

I successfully completed a MoneyGram transaction a little over a month ago. I just attempted twice to make another one, with two separate transactions over two different days, and both times the clerk informed me that MoneyGram (or ZipZap) is reporting a valid account number, but "invalid last name" for my transactions. This was at two different locations, with two different transactions.

I don't know how much it affects it, but the transaction that I completed a month ago was done on a PC. The transactions I did the past two days were done by smartphone. The only way I can see that being a problem is if it is somehow leaving a space or some other character in the name field that isn't being shown.

EDIT: For further clarification, I did indeed use my correct first and last name, and did check multiple times to be sure that they were inputted correctly.

Fanatic

newbie

Activity: 210

Merit: 0

hello! it's me again! "All Reserves Up" but i'm having problems with transaction!

Order# cdd1ad4b-ab7a-42d2-a1c7-20862e85e473
800$ MtGox -> BTC-E
Order execution failed!

macbook-air

sr. member

Activity: 324

Merit: 260

https://www.bitinstant.com/order_status/f8ab28c5-4e39-4048-9f03-13272c62cfb7

"Serious error occurred"

If it cannot get processed before 04:00 UTC. I want refund. (That is, MtGox code, instead of VouchX)

JonnyB

newbie

Activity: 1

Merit: 0

I completed transaction 24 hours ago, no show
Quote ID 4a5b0f3c-7ac3-4198-aa8f-97f23ffe7377
Event ID a8ec3bd3-d0b4-4db8-9127-39fdfa377b01

ThaddeusB

member

Activity: 84

Merit: 10

Order ID 1ae74ebe-6630-41eb-b5a3-7a60be8c81b5 "execution failed!" Please cancel and return funds to my MtGox acct since you failed to meet your promised time frame.

Thanks,
Thaddeus

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

Quote from: Altomesi on January 16, 2013, 04:51:38 PM

Hey guys, got the Dwolla to BitCoin error that others get.

"Dwolla failed verification - unable to locate"

Order ID: 4d017498-5bf9-498f-bf57-08f166be5a2c

Thanks

Processed!

Altomesi

newbie

Activity: 19

Merit: 0

Hey guys, got the Dwolla to BitCoin error that others get.

"Dwolla failed verification - unable to locate"

Order ID: 4d017498-5bf9-498f-bf57-08f166be5a2c

Thanks

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

Quote from: speedofdark on January 16, 2013, 12:03:33 PM

Also having a problem with my transaction. OrderID is 62662070-bbc1-4ff9-bfb5-eebf5aa11155. Same problem as 2 posts back exactly (money out of Dwolla, failed verification, etc).

Thanks!

Hey, I see this was processed!

speedofdark

newbie

Activity: 1

Merit: 0

Also having a problem with my transaction. OrderID is 62662070-bbc1-4ff9-bfb5-eebf5aa11155. Same problem as 2 posts back exactly (money out of Dwolla, failed verification, etc).

Thanks!

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

Quote from: eReBu5 on January 16, 2013, 12:13:31 AM

Hello, I'm having an issue with a transfer from Dwolla - order status says "Dwolla failed verification - unable to locate". The money is gone from my Dwolla account, but hasn't shown up at the destination.

The order ID is 4790c6b3-be9c-4518-bc85-9575c677265d

thanks!

Processed!

eReBu5

newbie

Activity: 1

Merit: 0

Hello, I'm having an issue with a transfer from Dwolla - order status says "Dwolla failed verification - unable to locate". The money is gone from my Dwolla account, but hasn't shown up at the destination.

The order ID is 4790c6b3-be9c-4518-bc85-9575c677265d

thanks!

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

Quote from: dave859 on January 15, 2013, 05:49:49 PM

Since you fail to address my concerns regarding the underlying bug in the system, here is all the details so others can be aware of it:

Hi, I succeeded in addressing your concerns. We are well aware of the glitch and are fixing it.

Quote from: dave859 on January 15, 2013, 05:49:49 PM

Also it would not hurt to update your phone recording because you do not offer any "live chat" and also never answer the telephone. You should make it clear to your customers what level of service to expect.

Just because you did not get thru at a specific time does not mean we do not offer it.

Charlie

dave859

newbie

Activity: 31

Merit: 0

Since you fail to address my concerns regarding the underlying bug in the system, here is all the details so others can be aware of it:

eventtype: Order executed
APIResponse: {"error": {"amount": ["You only have $39.3 available. Check your account balance for details."}}}
FundsSent: $234.402

This order is considered "executed" by your system. When it is viewed on the website there's no indication of an error. You need to implement a system where these orders don't need any intervention from the user and are processed as quickly as the issue is resolved on your end. Unfortunately, as you can see these failures in your system have cost you money.

Also it would not hurt to update your phone recording because you do not offer any "live chat" and also never answer the telephone. You should make it clear to your customers what level of service to expect.

xms1994x

newbie

Activity: 2

Merit: 0

Thank you!!

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

Quote from: xms1994x on January 15, 2013, 12:53:42 PM

Hey, I sent two payments through moneygram to BTC yesterday that were in the same amount, and only one of them has actually come through.

The first orderID (that worked) was 82df6e12-f20a-4917-8a6b-6a5ea8ad445c.

The second orderID (the one I'm missing) is 2eb58aa3-19b8-4cfb-8776-2568b02a6792, and the Zip Zap account number for it was 461593071. Could you please look into this for me?

Sure, the other one is in our fraud filter because of the same amount and address of the second order. I will process it.

xms1994x

newbie

Activity: 2

Merit: 0

Hey, I sent two payments through moneygram to BTC yesterday that were in the same amount, and only one of them has actually come through.

The first orderID (that worked) was 82df6e12-f20a-4917-8a6b-6a5ea8ad445c.

The second orderID (the one I'm missing) is 2eb58aa3-19b8-4cfb-8776-2568b02a6792, and the Zip Zap account number for it was 461593071. Could you please look into this for me?

dave859

newbie

Activity: 31

Merit: 0

Glad to hear. Please let me know what measures you have put in place to prevent this in the future. I should not have to contact your support when the balance on your exchange accounts is low, you should be able to handle that automatically and quickly..

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

Quote from: dave859 on January 14, 2013, 02:53:03 PM

YOUR SUPPORT@BITINSTANT EMAIL HAS BOUNCED.

PLEASE HOW CAN I REACH SOMEONE?

Quote from: ?? on ??

I sent the PM please call me back.

No need to put caps lock.

I got your PM and your order has been processed.

Enjoy your trip.

Charlie

dave859

newbie

Activity: 31

Merit: 0

Your SUPPORT@BITINSTANT email has bounced.

Please let me know how can I reach someone?

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 385. (Read 495998 times)