Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 389. (Read 495998 times)

Hey, PM me the info!


Sure, doing so now!

Hello Yankee, I recieved an email back from support about my issue, but it has not been resolved. We figured out the problem, which was that I put the incorrect email address that they were supposed to be sent to in. I have provided the correct address but have not heard back in a few days now. I would like it if they could be sent to a new address altogether. Any help is appreciated. Thank you

Hey yankee would you mind checking up on my order? It's been a solid 7 hours

zipzap # = 314134818

id love to get refunded the fee too

Thanks!!!!

Whats the issue? Yours is processing fine and will go thru in a few minutes.

Thanks

Can you see you whats going on with  order :

                 e45f3e74-b0c5-450f-9e00-3b72979647aa
Event ID    a4939db0-e79b-4de7-bc0a-4561095e93ef

I specifically asked if everything was going to be instant again and you said


Apparently that isn't the case, I guess mines was the 1-2 that happened to fail,which ironically is what I asked about.

Processed!

Processed!

It's been another 24 hours now and I'm still waiting. How long will it take?

Processed!

Made a transaction this morning that got the "Dwolla failed verification - unable to locate" error and the funds have left the dwolla account.  Can someone take a look?

Order ID    6b20a8f4-ba34-49e3-86fd-56a83f93f962
Quote ID    4bc9f455-1e9e-43b7-84e4-e5b38ca3d1c1
Event ID    65065fa5-51e1-4607-bca3-4e945c7c0ea3

Thanks,

Chubby

OK, thanks for looking into this for me.

Hi
Thanks for the quick response and resolution! I'll definitely be using your service in the future
-C

Hey, I will take care of it now.

EDIT: Sent PM

Yankee,
The other day I did a BitInstant bitcoin-to-email transaction for ~12BTC. When I went to retrieve my payload from the email BitInstant sent me it displayed the proper BTC, I typed in my email (the same one that I initially had the coins sent to) as well as the pin. Once I clicked send, it brought me to the main page for sending coins with "Funds sent" displayed

4 days later I have yet to get that email and I'm left with no coins, no support from Coinapult, and a good deal less money in my bank.

Today I clicked the old retrieval link (which now says that I have 0BTC), typed in the same address and old pin as a test. The same "Funds sent" page displayed and I received my 0 BTC shortly afterwards. That my money has now magically disappeared, and that it worked when I sent nothing makes me extremely suspicious.

I understand this might be more an issue with Coinapult than BitInstant, but since Coinapult hasn't responded to any of my attempts to contact them, I was hoping that as a partner there is something that could be done on your part, whether contacting them or otherwise. I don't have many other options and I really would just like my money.

Anything you could do would be greatly appreciated and ensure my business in the future.
Thanks

OrderID: 1d6e0987-9a13-4170-8d07-dd5ea5580cce
QuoteID: e2fb2275-661c-4c3f-b793-a343a7845bca

Processed

Order ID:  e6e0c587-556e-462b-99e6-ccb68dcc6018‏.  Dwolla verification failed.  I've been waiting for 2 days now and prices have gone up $.40 = very unhappy camper.  Please help me.

Processed!

Thanks a lot! I really appreciate it, I was really beginning to worry there

Hey, I wish you alerted us sooner!

We have no botstamp funds at the moment, but will be filled up within a few hours, then I will process this with no fee!

Thanks