Some good news and a brief update for everyone:
We have 2106 orders in the affected period, of which 568 are still not executed, 949 ARE executed and 589 where the customer never paid at the deposit location (based on data from ZipZap)
The 568 not executed are now being worked through by our support team, if you have an outstanding cash deposit please check the status here:
https://www.cashpayment.com/Public/CheckMyPayment
If that shows your order as paid then you only have to wait a little longer for our support team to catch up and manually process it, if it shows as pending then you will need to get in touch with ZipZap with proof of your deposit. Unfortunately there is little we can do if ZipZap shows the payment as pending incorrectly.
Again, orders placed recently have not suffered from these issues and if your order was placed today and has failed it's likely due to a different unrelated cause - for any order that's failed please open a support ticket and provide as much detail as possible, we have quite a few tickets without any information on the order at all and are unable to help as efficiently in those cases.
We have 2106 orders in the affected period, of which 568 are still not executed, 949 ARE executed and 589 where the customer never paid at the deposit location (based on data from ZipZap)
The 568 not executed are now being worked through by our support team, if you have an outstanding cash deposit please check the status here:
https://www.cashpayment.com/Public/CheckMyPayment
If that shows your order as paid then you only have to wait a little longer for our support team to catch up and manually process it, if it shows as pending then you will need to get in touch with ZipZap with proof of your deposit. Unfortunately there is little we can do if ZipZap shows the payment as pending incorrectly.
Again, orders placed recently have not suffered from these issues and if your order was placed today and has failed it's likely due to a different unrelated cause - for any order that's failed please open a support ticket and provide as much detail as possible, we have quite a few tickets without any information on the order at all and are unable to help as efficiently in those cases.
Gareth, my problem was using Dwolla on Tuesday. The Dwolla checkout failed yet you guys received my money in your Dwolla account. I emailed support Tuesday and have not yet heard back. I'm happy to hear there is progress with ZipZap, but what about people with Dwolla transaction problems?
