Hahahaha, exactly. Why not stop taking money from customers creating more issues, then continuing to take money knowing that the customers aren't getting anything in return and causing more issues. The fact that they are doing this in this manner, not giving any estimates on when money will be returned, shutting down support Q&A, its all leading to a very bad thought that I know many and myself are thinking :-(
Support is not shut down. You can log your issues at support.bitinstant.com
Umm hate to break it to you but no you can't. All there is a Email Us option. We are no longer able to communicate with each other, or with you through the support page. Nice try though. Here is what we get when trying to view the questions or comments made yesterday by hundreds, close to thousands of customers with no money into their accounts, or bitcoins into their wallets: """Sorry, We Couldn't Find That Page Maybe it was moved, deleted, or you accidentally mistyped the URL. Try checking the URL for errors, then hit the refresh button on your browser. Please visit desk.com for more information""" So yes you have disabled the Q&A, and comments section of your website on support.bitinstant.com